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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

82855 Views

9 replies

2 likes

Account
Login
  • 82855 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

658671 Views

13 replies

4 likes

Account
  • 658671 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

740275 Views

18 replies

29 likes

  • 740275 Views
  • 18 replies
  • 29 likes

Payment failed but still getting charged

Hey,I'm kind of frustrated at the moment because the same thing happened last month. I am a college student and it won't verify me as one. I got to Chesapeake College and last month I payed $15 for only the month of August. I tried doing it again yes...

Casual Listener

Hey, I'm kind of frustrated at the moment because the same thing happened last month. I am a college student and it won't verify me as one. I got to Chesapeake College and last month I payed $15 for...

DylanFary

Casual Listener

294 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 294 Views
  • 1 replies
  • 0 likes

Premium acct

I was on auto renewal for my premium payment but the payment did not go thru on the 20th. I paid my subscription yesterday and now I show 2 active accts and still I am not able to listen to my music. I checked my bank acct and 2 payments went thru. P...

Casual Listener

I was on auto renewal for my premium payment but the payment did not go thru on the 20th. I paid my subscription yesterday and now I show 2 active accts and still I am not able to listen to my music....

213 Views

0 replies

0 likes

Subscription
  • 213 Views
  • 0 replies
  • 0 likes

Solved!! E-mail from "invoices.se" regarding payments!?!?

I received a mail regarding cancelling my premium account due to lack of funds.It contained a link to where I was asked to fill in my creditcard info.It does not say wich account it's about (I have two, one for me and one for a friend).The one I use ...

Newbie

I received a mail regarding cancelling my premium account due to lack of funds. It contained a link to where I was asked to fill in my creditcard info. It does not say wich account it's about (I ha...

KatesHere

Community Legend

455 Views

2 replies

0 likes

Account
  • 455 Views
  • 2 replies
  • 0 likes

Spotify says that my music is not available in my region

I pay for Spotify Premium and have never had any problems until today when a couple of albums I've downloaded on my phone will not let me play them. When I updated the app it didn't say anything at all, it just would not play anything.

Newbie

I pay for Spotify Premium and have never had any problems until today when a couple of albums I've downloaded on my phone will not let me play them. When I updated the app it didn't say anything at a...

179 Views

0 replies

0 likes

Account
Other
Premium
  • 179 Views
  • 0 replies
  • 0 likes

Spotify premium hacked

I received an email this morning that the email address on my Spotify was changed - although I didn't make the change. It asked me to email account-details-changed@spotify.com if it wasn't me, and I have done this but have not received any kind of re...

Newbie

I received an email this morning that the email address on my Spotify was changed - although I didn't make the change.   It asked me to email account-details-changed@spotify.com if it wasn't m...

321 Views

0 replies

0 likes

Account
Premium
Security
  • 321 Views
  • 0 replies
  • 0 likes

Changing country setting in free account

Hi there, I have a questions regarding the country selection in the settings of my account. I have been looking at the instructions of how to change it if you have a free account and it is not clear to me. The instructions say that if you travel to a...

Casual Listener

Hi there,   I have a questions regarding the country selection in the settings of my account.   I have been looking at the instructions of how to change it if you have a free accou...

KatesHere

Community Legend

630 Views

5 replies

0 likes

Account
Free
  • 630 Views
  • 5 replies
  • 0 likes

'Zahlung von spotify Premium fehlgeschlagen.'

Spotify sent me a Mail: 'Zahlung von spotify Premium fehlgeschlagen.' I have checked my creditcard, but the Bank says, it is OK.I have checked my bankaccount, ther is enough money.I have have tried my spotify - konto giving in the numbers of my credi...

Casual Listener

Spotify sent me a Mail: 'Zahlung von spotify Premium fehlgeschlagen.'   I have checked my creditcard, but the Bank says, it is OK. I have checked my bankaccount, ther is enough money. I have...

PhilippGwinner

Casual Listener

1505 Views

4 replies

1 likes

Account
  • 1505 Views
  • 4 replies
  • 1 likes

changed facebook passsword, cant log in my spotify account (only on my computer)

Hi everyone, a few days ago i changed my facebook password because someone tried to get into it from thailand. Sincethen i cant log in via facebook to my spotify. When i use the facebook button it goes to facebook via explorer and it says: Failure; t...

Newbie

Hi everyone,   a few days ago i changed my facebook password because someone tried to get into it from thailand. Sincethen i cant log in via facebook to my spotify. When i use the facebook but...

180 Views

0 replies

0 likes

Login
  • 180 Views
  • 0 replies
  • 0 likes

Family Subsciption Issues

Hi, my name is Eric. I was trying to add my little brother to my family account I've had for months and every time I go to verify him to join the account it says that he's already an existing member of my account family, which he's not, but it still ...

Newbie

Hi, my name is Eric. I was trying to add my little brother to my family account I've had for months and every time I go to verify him to join the account it says that he's already an existing member ...

179 Views

0 replies

0 likes

  • 179 Views
  • 0 replies
  • 0 likes

3 charges on my debit card

2 months ago I bought the 3 months $0.99 spotify premium, no problems for those 3 months, but today September 23 on my debit card, spotify did 3 charges for $0.99, I'm really angry about this, any help would be appreciated, Thanks

Newbie

2 months ago I bought the 3 months $0.99 spotify premium, no problems for those 3 months, but today September 23 on my debit card, spotify did 3 charges for $0.99, I'm really angry about this, a...

Ox1

Roadie

200 Views

1 replies

0 likes

Account
Premium
Security
Subscription
  • 200 Views
  • 1 replies
  • 0 likes

Oops! Something went wrong, please try again or check out our help area

i can log in my account when i'm logging in to browser it say's "Oops! Something went wrong, please try again or check out our help area".. and my device also always logging out ? i need help .my aacount is premium , here is the photo.username:random...

Newbie

i can log in my account when i'm logging in to browser it say's "Oops! Something went wrong, please try again or check out our help area".. and my device also always logging out ? i need help .m...

opticghastly

Newbie

962 Views

1 replies

1 likes

Login
  • 962 Views
  • 1 replies
  • 1 likes

Picture on Profile of Verified Account?

I was told if I had a verified account I would be able to add a profile picture? I am still a grey blob. Is it possible?

Newbie

I was told if I had a verified account I would be able to add a profile picture?   I am still a grey blob.   Is it possible?

202 Views

0 replies

0 likes

Account
  • 202 Views
  • 0 replies
  • 0 likes

Redeem multiple annual gift card subscription on one account?

Hi, does anyone know if you can apply 2 or 3 annual gift card on top of each other to get more than one year of service? I want to buy a couple of yearly subscription gift cards and apply them to my account but since they expire after a year, I dont ...

Newbie

Hi, does anyone know if you can apply 2 or 3 annual gift card on top of each other to get more than one year of service? I want to buy a couple of yearly subscription gift cards and apply them t...

314 Views

0 replies

1 likes

Account
Other
Subscription
  • 314 Views
  • 0 replies
  • 1 likes

Starbucks Partners

Last week I tried to get the free premium subscription for Starbucks partners and kept getting the "something went wrong" notification. I thought that maybe because I was trying to do it from my phone that it wasn't working properly, but then I accid...

Newbie

Last week I tried to get the free premium subscription for Starbucks partners and kept getting the "something went wrong" notification. I thought that maybe because I was trying to do it from my phon...

Ammmynicolee

Newbie

1540 Views

2 replies

2 likes

Account
Free
Premium
Subscription
  • 1540 Views
  • 2 replies
  • 2 likes

spotify premium Student discount

today I tried to upgrade my account to spotify premium using my student discount and at first the website said that they couldn't validate my information and later I checked my bank account status and it says that spotify charged me 4.99 for premium ...

Newbie

today I tried to upgrade my account to spotify premium using my student discount and at first the website said that they couldn't validate my information and later I checked my bank account status an...

Ox1

Roadie

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

Spotify account hijacked

I just received an e-mail saying my e-mail on file has just been changed to one that is not mine. I tried to login with my normal username and password into the site, cannot login. I was lucky enough to have my account linked to Facebook and was able...

Casual Listener

I just received an e-mail saying my e-mail on file has just been changed to one that is not mine. I tried to login with my normal username and password into the site, cannot login. I was lucky enough...

Arimus25

Casual Listener

211 Views

1 replies

0 likes

Account
  • 211 Views
  • 1 replies
  • 0 likes

Solved!! many charges in my debit card

Today spotify did many charges of 299mxn (4) in my debit card. I hope to be an error transaction but I am really ungry about this. transaction error paymencharges debit card steal

Casual Listener

Today spotify did many charges of 299mxn (4) in my debit card. I hope to be an error transaction but I am really ungry about this.   transaction error paymencharges debit card steal

skane

Newbie

525 Views

4 replies

0 likes

Subscription
  • 525 Views
  • 4 replies
  • 0 likes

Error logging

My account spotify , created with my Facebook account. I live in Bolivia and my cousin from America signed me to the promotion of 3months for $ 0.99 ,and everything worked well , use spotify premium of 2 quiet months , everything was well,until days ...

Casual Listener

My account spotify , created with my Facebook account. I live in Bolivia and my cousin from America signed me to the promotion of 3months for $ 0.99 ,and everything worked well , use spotify pre...

Fernando_Arnez

Casual Listener

415 Views

1 replies

0 likes

Account
Premium
  • 415 Views
  • 1 replies
  • 0 likes

Student Discount

I purchesed a spotify subscription using the student discount and have been paying $4.99 per month. However, my subscription renewed and I now have to pay $9.99 per month. But, I'm still a student and want the discount. What do I do?

Newbie

I purchesed a spotify subscription using the student discount and have been paying $4.99 per month. However, my subscription renewed and I now have to pay $9.99 per month. But, I'm still a student an...

Garcialeslie199

Newbie

305 Views

1 replies

0 likes

Subscription
  • 305 Views
  • 1 replies
  • 0 likes

Heads up! Student Premium Problems

Hi everyone. I'd just like to make everyone aware that I've seen lots of people with problems with Student Premium lately. These problems include:Being overcharged (I've seen up to five times from some people)Not getting Premium serviceBeing flagged ...

Roadie

Hi everyone. I'd just like to make everyone aware that I've seen lots of people with problems with Student Premium lately. These problems include: Being overcharged (I've seen up to five times from...

208 Views

0 replies

0 likes

Account
Login
Premium
Subscription
  • 208 Views
  • 0 replies
  • 0 likes