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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

285889 Views

529 replies

34 likes

Account
Free
  • 285889 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13596 Views

6 replies

11 likes

Security
  • 13596 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539682 Views

990 replies

114 likes

Account
  • 539682 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129552 Views

74 replies

12 likes

Account
Login
Premium
  • 129552 Views
  • 74 replies
  • 12 likes

Solved!! Delete account

I want to reset my account. I had spotify premium through my fido account now fido changed my account or did something. I was told they reset my account now I would like to re-establish my premium status linked to my phone. How do I do this?

Casual Listener

I want to reset my account. I had spotify premium through my fido account now fido changed my account or did something. I was told they reset my account now I would like to re-establish my premium st...

jean3601

Community Legend

744 Views

3 replies

0 likes

Premium
  • 744 Views
  • 3 replies
  • 0 likes

Account reset

I started my account 4yrs ago but no longer have access to my email and can't remember the password so I continue logging in using facebook. I was wondering if there was a way to perhaps reset my email and password

Newbie

I started my account 4yrs ago but no longer have access to my email and can't remember the password so I continue logging in using facebook. I was wondering if there was a way to perhaps reset my ema...

jean3601

Community Legend

223 Views

1 replies

0 likes

Premium
  • 223 Views
  • 1 replies
  • 0 likes

Student Discount

I unsubscribe day Spotify Premium with the Student Discount back and I want it back and it won't verify me. Would I have to send a picture of my student ID? I also have my college e-mail with me if they need to verify it.

Casual Listener

I unsubscribe day Spotify Premium with the Student Discount back and I want it back and it won't verify me. Would I have to send a picture of my student ID? I also have my college e-mail with me if t...

jlynn46

Casual Listener

182 Views

1 replies

0 likes

Account
Premium
Subscription
  • 182 Views
  • 1 replies
  • 0 likes

Solved!! can't login on phone or in windows

i can login to my account on the website spotify.com but when i use the app on my android phone it says incorrect username or passwordwhen i login with the windows spotify program same problem. incorrect username or password. what gives?

Casual Listener

i can login to my account on the website spotify.com but when i use the app on my android phone it says incorrect username or password when i login with the windows spotify program same problem. inc...

rockefeller

Casual Listener

2158 Views

4 replies

0 likes

Login
  • 2158 Views
  • 4 replies
  • 0 likes

incorrect username or password?

I just signed up for Spotify today using email but whenever I try logging in it says I'm using an incorrect username or password. I have changed my password a few times (which it let me do, so I've been using the correct password) & in the "forgot pa...

Newbie

I just signed up for Spotify today using email but whenever I try logging in it says I'm using an incorrect username or password. I have changed my password a few times (which it let me do, so I've b...

rockefeller

Casual Listener

1312 Views

2 replies

0 likes

Account
Login
  • 1312 Views
  • 2 replies
  • 0 likes

Canceling 3 month subscription deal

I recently purchased the 3 month subscription for 99 cents. My account overview states that my account willl be charged for a renewal of my subscription on 2016-02-28.I was wondering if I cancel now would I keep my subscription until that date?

Newbie

I recently purchased the 3 month subscription for 99 cents. My account overview states that my account willl be charged for a renewal of my subscription on 2016-02-28.I was wondering if I cancel now ...

Nico

Community Legend

345 Views

1 replies

0 likes

Account
Subscription
  • 345 Views
  • 1 replies
  • 0 likes

Student discount

I was trying to do my student discount for spotify, but they said to check my status and try again. Everytime i tried it would not validate it. What should I do?

Casual Listener

I was trying to do my student discount for spotify, but they said to check my status and try again. Everytime i tried it would not validate it. What should I do?

Johnny3ks

Casual Listener

235 Views

2 replies

0 likes

Account
Subscription
  • 235 Views
  • 2 replies
  • 0 likes

Charged twice for premium despite using only the free version

I do not have premium capabilities because I have not upgraded to them. That did not stop spotify from charging my credit card twice for a service I do not have, nor want. I sent two emails and am awaiting areply. I am more than dismayed that there i...

Visitor

I do not have premium capabilities because I have not upgraded to them. That did not stop spotify from charging my credit card twice for a service I do not have, nor want. I sent two emails and am aw...

user-removed

Not applicable

249 Views

1 replies

0 likes

Account
Premium
Subscription
  • 249 Views
  • 1 replies
  • 0 likes

Cancelling Subscription

I signed up for the 3 months premium for 0.99, but I would like to cancel my subscription. I will do that through my account, but I was just charged today the $9.99 regular price. Is it possible to get a refund on that? I have not used Spotify since ...

Casual Listener

I signed up for the 3 months premium for 0.99, but I would like to cancel my subscription. I will do that through my account, but I was just charged today the $9.99 regular price. Is it possible to g...

ispyce

Casual Listener

390 Views

2 replies

0 likes

Account
Free
Premium
Subscription
  • 390 Views
  • 2 replies
  • 0 likes

Premium Account has been hacked

Hi My premium account has been hacked. I continuously cannot listen to music with my device disconnecting and another device taking over. It is typically foreign music and I am at the point where I am close to deleting my account forever. Any suggest...

Newbie

Hi   My premium account has been hacked.  I continuously cannot listen to music with my device disconnecting and another device taking over.  It is typically foreign music and I am a...

Nico

Community Legend

256 Views

1 replies

0 likes

Premium
  • 256 Views
  • 1 replies
  • 0 likes

Recover old (not deleted) playlist

I can see that there is a playlist on my Spotify when I'm logged in on my PS3, but not on my phone. It won't let me play it on either but says it has 1612 songs on it and is called "KATIE IS A GENIUS" is there any possible way for me to recover this?...

Newbie

I can see that there is a playlist on my Spotify when I'm logged in on my PS3, but not on my phone. It won't let me play it on either but says it has 1612 songs on it and is called "KATIE IS A GENIUS...

175 Views

0 replies

0 likes

Account
Other
  • 175 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Scammed me RIP

 Edit: Sorted

Casual Listener

  Edit: Sorted

rhylanbeckman1

Casual Listener

537 Views

2 replies

0 likes

Account
Premium
Subscription
  • 537 Views
  • 2 replies
  • 0 likes

Wrong country listed NOT Premium, can't log in ...

Hi all, I have attempted to resolve this issue with Spotify several times. I have moved on to other online services but now it is happening to others in my family. We are located in Canada, using spotify.ca but when we go to create the account, it sh...

Casual Listener

Hi all, I have attempted to resolve this issue with Spotify several times. I have moved on to other online services but now it is happening to others in my family. We are located in Canada, using spo...

squall1969

Casual Listener

348 Views

1 replies

0 likes

Account
Free
  • 348 Views
  • 1 replies
  • 0 likes

Solved!! Unable to Update Credit Card on File

I cannot update my credit card on file. I got a new card in the mail and activated it last night. I logged in to Spotify.com and went to My Account, Subscriptions and see my info there stating it will renew on 11/30. I click the Update Details button...

Regular

I cannot update my credit card on file. I got a new card in the mail and activated it last night. I logged in to Spotify.com and went to My Account, Subscriptions and see my info there stating it wil...

fury683

Regular

1254 Views

2 replies

0 likes

Account
Premium
Subscription
  • 1254 Views
  • 2 replies
  • 0 likes

money help

I was wondering if I could anyway use money on my Google play account to get spotify premium or if I can buy a virtual gif card using this Google play money. thanks for your help!

Newbie

I was wondering if I could anyway use money on my Google play account to get spotify premium or if I can buy a virtual gif card using this Google play money. thanks for your help!

Karen40827

Casual Listener

879 Views

3 replies

0 likes

Account
Other
Premium
Subscription
  • 879 Views
  • 3 replies
  • 0 likes

I can't log in to my spotify account

I can't remember my password and when I request an email reminder / password reset email from Spotify it never arrives in my inbox, even though I'm using the correct email address.

Visitor

I can't remember my password and when I request an email reminder / password reset email from Spotify it never arrives in my inbox, even though I'm using the correct email address.

jonasherdegen

Community Legend

219 Views

1 replies

0 likes

Login
  • 219 Views
  • 1 replies
  • 0 likes

£0.99 for Premium to Family

Hi, can someone advice what my subscription per month will be if I move away from £0.99 per month for 3 months to Premium to Family for the first 3 months? Will I be charged £14.99 straight away or will I be able to take advantage of some discount be...

Newbie

Hi, can someone advice what my subscription per month will be if I move away from £0.99 per month for 3 months to Premium to Family for the first 3 months? Will I be charged £14.99 straight away or w...

Nico

Community Legend

256 Views

1 replies

0 likes

Subscription
  • 256 Views
  • 1 replies
  • 0 likes

Solved!! Do I have to cancel my monthly payent when i get a giftcode?

Hey, I just won a free year of spotify premium. But I do already have spotify premium - do i have to cancel my monthly payment before I enter the gift code? Im scared that it'd still cost me ten bucks if i dont cancel it beforehand...

Casual Listener

Hey,   I just won a free year of spotify premium. But I do already have spotify premium - do i have to cancel my monthly payment before I enter the gift code? Im scared that it'd still cost me...

1163955789

Casual Listener

310 Views

2 replies

0 likes

Premium
Subscription
  • 310 Views
  • 2 replies
  • 0 likes

You can not play the current song

Doy la obra de escuchar una canción de la PC, y teniendo en cuenta cada segundo que pasa otra Una canción Déjame oír cualquier pecado constantemente y en ese segundo en la canción que cambia a vender una brida Yo: No es posible reproducir la canción ...

Newbie

Doy la obra de escuchar una canción de la PC, y teniendo en cuenta cada segundo que pasa otra Una canción Déjame oír cualquier pecado constantemente y en ese segundo en la canción que cambia a vender...

163 Views

0 replies

0 likes

Account
  • 163 Views
  • 0 replies
  • 0 likes

Promo form not working

Im trying to fill out the promo form to register for 3 months for.99 but the postal code field does not accept a legit postal code and it stops me in my tracks.

Newbie

Im trying to fill out the promo form to register for 3 months for.99 but the postal code field does not accept a legit postal code and it stops me in my tracks.  

Ox1

Roadie

222 Views

1 replies

0 likes

Subscription
  • 222 Views
  • 1 replies
  • 0 likes