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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

82236 Views

9 replies

2 likes

Account
Login
  • 82236 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657817 Views

13 replies

4 likes

Account
  • 657817 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

739197 Views

18 replies

29 likes

  • 739197 Views
  • 18 replies
  • 29 likes

Spotify not becoming premium

I just bought spotify premium using mol points and my spotify account is not recognising it as a premium account it still says it is a free account

Newbie

I just bought spotify premium using mol points and my spotify account is not recognising it as a premium account it still says it is a free account

262 Views

0 replies

0 likes

Account
Free
Premium
  • 262 Views
  • 0 replies
  • 0 likes

Parece que estás intentando acceder a spotify desde un país distinto

Tengo mi cuenta Premium con spotify y vivo en España. Sin embargo, al intentar abrir mi cuenta con el dispositivo movil o en programa de ordenador me sale un mensaje de error diciéndome que mi país no coincide con el de mi perfil y que tengo que camb...

Newbie

Tengo mi cuenta Premium con spotify y vivo en España. Sin embargo, al intentar abrir mi cuenta con el dispositivo movil o en programa de ordenador me sale un mensaje de error diciéndome que mi país n...

275 Views

0 replies

0 likes

Account
Premium
  • 275 Views
  • 0 replies
  • 0 likes

bank account

i want to change my bank number? But how cani do that?

Newbie

i want to change my bank number? But how cani do that?

kunor

Newbie

239 Views

2 replies

0 likes

  • 239 Views
  • 2 replies
  • 0 likes

Solved!! SAYS MY COUNTRY DOESN'T MATCH

I started my account (free) in the USA and am now I'm in South Korea. I cannot login as it says my country does not match but wont allow me to change my country in settings. It only has USA in the drop down list. My ip address says its in Seoul, Sout...

Casual Listener

I started my account (free) in the USA and am now I'm in South Korea. I cannot login as it says my country does not match but wont allow me to change my country in settings. It only has USA in the dr...

jean3601

Community Legend

970 Views

3 replies

0 likes

Account
Free
Login
Other
  • 970 Views
  • 3 replies
  • 0 likes

Bought premium but can only use free

Hi, I purchase spotify premium each month, I renewed my subscription a few days ago, the money has gone out of my bank but I am only able to use the free version. I've cancelled my subscription and it says I can use spotify premium up until the 16th ...

Newbie

Hi, I purchase spotify premium each month, I renewed my subscription a few days ago, the money has gone out of my bank but I am only able to use the free version. I've cancelled my subscription and i...

Pricilla

Spotify

538 Views

8 replies

0 likes

Premium
Subscription
  • 538 Views
  • 8 replies
  • 0 likes

Get charged but not using spotify

Hi, I tried to find in the contact form but no awnser to me is usefull for me on this situation. I am still charged on my account bank and the 2 account i got because i wanna dont use the facebook account that why I made a new oneand I dont find any ...

Casual Listener

Hi, I tried to find in the contact form but no awnser to me is usefull for me on this situation.   I am still charged on my account bank and the 2 account i got because i wanna dont use the fa...

jean3601

Community Legend

435 Views

3 replies

0 likes

Account
Premium
  • 435 Views
  • 3 replies
  • 0 likes

Payment

Hi I had to change the card I was using to pay my account but without realising what I was doing in the process I accidentally changed it to be added to my phone bill. I went back and changed this straight away. However payment has come out of my new...

Regular

Hi I had to change the card I was using to pay my account but without realising what I was doing in the process I accidentally changed it to be added to my phone bill. I went back and changed this st...

jean3601

Community Legend

282 Views

1 replies

0 likes

Premium
  • 282 Views
  • 1 replies
  • 0 likes

Can't reset password

HI! I've been trying to reset my password to cancel by premium subscription but it won't let me reset it. Can anyone help please?

Newbie

HI! I've been trying to reset my password to cancel by premium subscription but it won't let me reset it. Can anyone help please?

jean3601

Community Legend

339 Views

2 replies

0 likes

Premium
  • 339 Views
  • 2 replies
  • 0 likes

Solved!! Signed up for Premium with Student Discount on Wrong account

So I was going to sign up for premium using the student discount but I accidentally did it on the wrong account. I immediately canceled but now I can't use my student credentials on the account I intended to sign up for premium. Is there any way to s...

Casual Listener

So I was going to sign up for premium using the student discount but I accidentally did it on the wrong account. I immediately canceled but now I can't use my student credentials on the account I int...

aa88767

Casual Listener

1076 Views

4 replies

0 likes

Subscription
  • 1076 Views
  • 4 replies
  • 0 likes

Log out of all sessions

I left my account logged in on somebody's phone and I am afraid they are using my account without my permission. I would like my account to be logged out of all sessions.

Newbie

I left my account logged in on somebody's phone and I am afraid they are using my account without my permission. I would like my account to be logged out of all sessions.

jean3601

Community Legend

222 Views

1 replies

0 likes

Account
  • 222 Views
  • 1 replies
  • 0 likes

Your country does not match the one set on your profile.

Hi, I have not been able to login to Spotify for a few months now. I have never logged in to Spotify outside the country and the longest and only time I have gone abroad was a week (last March). I tried troubleshooting using different browsers, diffe...

Regular

Hi,   I have not been able to login to Spotify for a few months now. I have never logged in to Spotify outside the country and the longest and only time I have gone abroad was a week (last Mar...

Pricilla

Spotify

4081 Views

17 replies

0 likes

Desktop
iOS
Mac
Windows
  • 4081 Views
  • 17 replies
  • 0 likes

Cannot update my account

I have been trying to update my Credit Card info for days, and I never get to the end of the process because the site stalls. I see the first form where I am asked to update data like my name, phone, address. So I update that information, and klick t...

Newbie

I have been trying to update my Credit Card info for days, and I never get to the end of the process because the site stalls. I see the first form where I am asked to update data like my name, phone,...

196 Views

0 replies

0 likes

Account
Premium
  • 196 Views
  • 0 replies
  • 0 likes

Charged 4.99 And No Premium

I just signed up for Premium for Students and I just checked my debit card transactions and noticed there's a pending transaction for 4.99. However, I've logged onto my Spotify account and it's still on Free. How can I fix this?

Newbie

I just signed up for Premium for Students and I just checked my debit card transactions and noticed there's a pending transaction for 4.99. However, I've logged onto my Spotify account and it's still...

jean3601

Community Legend

208 Views

1 replies

0 likes

Account
Premium
  • 208 Views
  • 1 replies
  • 0 likes

offline mode not playing songs

Hey guys I've just joined Spotify premium and I cannot get downloaded tracks to play in "offline mode"I've tried reinstalling/rebooting/soft reset/clear cache.Any replies would be great!Device- samsung galaxy s4.

Newbie

Hey guys I've just joined Spotify premium and I cannot get downloaded tracks to play in "offline mode" I've tried reinstalling/rebooting/soft reset/clear cache. Any replies would be great! Device-...

205 Views

0 replies

0 likes

Account
Other
Premium
Subscription
Unlimited
  • 205 Views
  • 0 replies
  • 0 likes

Why can I see what some of my friends are listening to, but not what the others are listening to?

So I can see what some of my friends are listening to, but for like 5 of my other friends, they just show up as friends and I cannot see what they are listening to. Help???

Newbie

So I can see what some of my friends are listening to, but for like 5 of my other friends, they just show up as friends and I cannot see what they are listening to. Help???

177 Views

0 replies

0 likes

Account
Other
  • 177 Views
  • 0 replies
  • 0 likes

Subscribed to PREMIUM but still shows FREE

Hi! I have subscribed to PREMIUM but I still show and is only able to access spotify as a FREE subscriber. I have done basic troubleshooting -- logging out/in and reinstalled app as well but still the same problem.Checked my receipt from Apple -- ema...

Casual Listener

Hi! I have subscribed to PREMIUM but I still show and is only able to access spotify as a FREE subscriber. I have done basic troubleshooting -- logging out/in and reinstalled app as well but still th...

Jana_1214

Casual Listener

233 Views

1 replies

0 likes

Premium
  • 233 Views
  • 1 replies
  • 0 likes

Spotify account is associated with another account?

I had an old Spotify account that was under my Facebook account and created a new one where I upgraded to premium. When I opened Spotify a few minutes ago, it was on the log in screen. I tried to log in, but instead of logging into my new account wit...

Newbie

I had an old Spotify account that was under my Facebook account and created a new one where I upgraded to premium. When I opened Spotify a few minutes ago, it was on the log in screen. I tried to log...

241 Views

0 replies

0 likes

Account
Free
Premium
Unlimited
  • 241 Views
  • 0 replies
  • 0 likes

How three months of premium service can cost you $ 290 dollars ?

Well... for starters, in my country (chile) there is an offer of three months for a fee of $290 Chilean pesos ($0.44 USD). A few days ago, my father angrily callled me becouse he said I did somehing very expensive... it was a fee of $290 USD Spotify....

Casual Listener

 Well... for starters, in my country (chile) there is an offer of three months for a fee of $290 Chilean pesos ($0.44 USD). A few days ago, my father angrily callled me becouse he said I did som...

Pricilla

Spotify

648 Views

7 replies

0 likes

Account
Premium
Subscription
  • 648 Views
  • 7 replies
  • 0 likes

Was charged twice

I have automatic renewal Spotify subscription with my Apple ID and was charged $13.95 on 9/18. But on 9/22 I was charged an additional $9.99 from Spotify as well.

Newbie

I have automatic renewal Spotify subscription with my Apple ID and was charged $13.95 on 9/18. But on 9/22 I was charged an additional $9.99 from Spotify as well.

Ox1

Roadie

361 Views

4 replies

0 likes

Subscription
  • 361 Views
  • 4 replies
  • 0 likes

I got charged too many times

I wanted premium so I put in my information and gets stuck at the student discount page and doesn't let me continue telling me my school is not on the list, BUT IT IS.I thought I didn't get charged for it so I hit exit on my internet. I check my bank...

Newbie

I wanted premium so I put in my information and gets stuck at the student discount page and doesn't let me continue telling me my school is not on the list, BUT IT IS. I thought I didn't get charged...

Ox1

Roadie

452 Views

2 replies

0 likes

Premium
  • 452 Views
  • 2 replies
  • 0 likes