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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420755 Views
  • 965 replies
  • 108 likes
  • Account
  • 420755 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186161 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186161 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103349 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103349 Views
  • 69 replies
  • 10 likes

Cannot subscribe with Visa card

I got a message last week that said that Spotify has had trouble charging my Visa, but I've been using it all week everywhere else just fine. Every time I try and resubscribe on the Spotify site, it says there's an issue with my card, but I called my...

  • Casual Listener
  • I got a message last week that said that Spotify has had trouble charging my Visa, but I've been using it all week everywhere else just fine.  Every time I try and resubscribe on the Spotify sit...
  • brandonbarnett
  • Casual Listener
  • 301 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 301 Views
  • 2 replies
  • 0 likes

Solved!! Need access on LG 4K TV

We just bought the LG 4K resolution 60in TV, and when I log in after downloading the app onto my TV, I get a notification saying I need to purchase a Premium subscription. I am already a premium subscriber so Im not sure why it's not accepting my log...

  • Casual Listener
  • We just bought the LG 4K resolution 60in TV, and when I log in after downloading the app onto my TV, I get a notification saying I need to purchase a Premium subscription. I am already a premium subs...
  • angela198408
  • Casual Listener
  • 277 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 277 Views
  • 1 replies
  • 0 likes

I am a student trying to sign up for Spotify.

Every time I enter my card info it says "OPPS your credit card provider is having a bad day." Or something like that. I even used a different card and it's still not working.

  • Casual Listener
  • Every time I enter my card info it says "OPPS your credit card provider is having a bad day." Or something like that. I even used a different card and it's still not working.
  • itstraviee
  • Casual Listener
  • 196 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 196 Views
  • 1 replies
  • 0 likes

Account seems to have been deleted?

Anyone else wake up to find there account seems to be gone? I created this one just so i could ask this question. I am a premium member and i login through facebook. Woke up today and im logged out on all my devices and cannot log back in. Cant recov...

  • Visitor
  • Anyone else wake up to find there account seems to be gone? I created this one just so i could ask this question. I am a premium member and i login through facebook. Woke up today and im logged out o...
  • Eterius
  • Casual Listener
  • 371 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Security
  • 371 Views
  • 3 replies
  • 0 likes

Credit Card Charge

My credit card was charged 119.00 and I am looking for the customer service numbee because it is an invaild charge.

  • Newbie
  • My credit card was charged 119.00 and I am looking for the customer service numbee because it is an invaild charge.
  • 341 Views
  • 0 replies
  • 0 likes
  • 341 Views
  • 0 replies
  • 0 likes

doesn't recognize school name

So I tried to sign up for the student discount premium offer, and all was going well until it asked me for my school name. So I typed the name in and it popped up as an option but when I tried to click on it, it would disappear. So I manually typed i...

  • Newbie
  • So I tried to sign up for the student discount premium offer, and all was going well until it asked me for my school name. So I typed the name in and it popped up as an option but when I tried to cli...
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

Payed for premium still on free account

Dear,I was on spotify for a while (I shared this one with some friends) but we quit and I wanted to start my own account. I logged in with Facebook and the paymen was successful. Which is odd, because I could get the first month for free. When I star...

  • Newbie
  • Dear, I was on spotify for a while (I shared this one with some friends) but we quit and I wanted to start my own account. I logged in with Facebook and the paymen was successful. Which is odd, be...
  • 151 Views
  • 0 replies
  • 0 likes
  • Premium
  • 151 Views
  • 0 replies
  • 0 likes

I can't log in.

Every time I try to log in it says. You have already created an account using this log in. Please advise.

  • Casual Listener
  • Every time I try to log in it says. You have already created an account using this log in. Please advise.
  • MaryS
  • Roadie
  • 519 Views
  • 3 replies
  • 0 likes
  • Login
  • 519 Views
  • 3 replies
  • 0 likes

Please change my region back to PL

Hi, Can any of moderators change back my region from USA back to PL?Every month it's switching to USA, I don't know why.Now I bought a gift card (6-months subscription) and I can't use it

  • Regular
  • Hi,   Can any of moderators change back my region from USA back to PL? Every month it's switching to USA, I don't know why. Now I bought a gift card (6-months subscription) and I can't use i...
  • reaper1
  • Regular
  • 368 Views
  • 4 replies
  • 0 likes
  • Other
    Subscription
  • 368 Views
  • 4 replies
  • 0 likes

Again wrong country

My account (premium familiy-account) has again switched to the wrong country. It's now France, but i'm in Germany, also the main-account is german, the payment is german, too. Please change that. I already asked for that weeks ago - but no reaction f...

  • Casual Listener
  • My account (premium familiy-account) has again switched to the wrong country. It's now France, but i'm in Germany, also the main-account is german, the payment is german, too.   Please change ...
  • 142 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 142 Views
  • 0 replies
  • 0 likes

Account hacked

my e-mail has change and I cant change my password so I stuck in this hacked account im logging in facebook so I can see that thing help me guys hellppp

  • Visitor
  • my e-mail has change and I cant change my password so I stuck in this hacked account     im logging in facebook so I can see that thing help me guys hellppp
  • user-removed
  • Not applicable
  • 203 Views
  • 2 replies
  • 0 likes
  • Account
  • 203 Views
  • 2 replies
  • 0 likes

Trying to add familymember

I tried adding 4th family member, but saw I needed emailaddress. So I first made gmail account. After returning to Spotify I no longer have the option in account to add familymember. Please advice

  • Newbie
  • I tried adding 4th family member, but saw I needed emailaddress.   So I first made gmail account.   After returning to Spotify I no longer have the option in account to add familymember...
  • 187 Views
  • 0 replies
  • 0 likes
  • Other
  • 187 Views
  • 0 replies
  • 0 likes

fraud?

I have been double charged for a student premium spotify account that I just received a rejection email for. If this is unrelated to spotify, I will be calling my bank to report fraud.

  • Newbie
  • I have been double charged for a student premium spotify account that I just received a rejection email for. If this is unrelated to spotify, I will be calling my bank to report fraud.   
  • ashleyjoyce0207
  • Newbie
  • 248 Views
  • 2 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 248 Views
  • 2 replies
  • 0 likes

Someone set up a bogus acct with a email and password I don't know trying to cancel subscription

Someone set up a bogus acct trying to cancel but requiring a password verification which I don't haveEmail I am using is lizkakides@yahoo.com

  • Newbie
  • Someone set up a bogus acct trying to cancel but requiring a password verification which I don't have Email I am using is lizkakides@yahoo.com
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Want to cancel 1-year subscription

Hello, I already paid for a year by mistake, i just want to pay it monthly. Is there any way to get a refund? and change the subscription plan? I can't really pay that much for once.

  • Casual Listener
  • Hello, I already paid for a year by mistake,  i just want to pay it monthly. Is there any way to get a refund? and change the subscription plan? I can't really pay that much for once.
  • rafesley
  • Casual Listener
  • 913 Views
  • 6 replies
  • 0 likes
  • Subscription
  • 913 Views
  • 6 replies
  • 0 likes

Pending authorisation payment on Paypal - want to cancel this

I have a pending payment of 11.99 on Paypal which I DO NOT want to be authorised. I do not want to upgrade to Premium. How do I cancel this?

  • Newbie
  • I have a pending payment of 11.99 on Paypal which I DO NOT want to be authorised. I do not want to upgrade to Premium. How do I cancel this?
  • 923 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 923 Views
  • 0 replies
  • 0 likes

Spotify country wrong

Hi, my spotify's country is currently wrong and I'm not able to change it by myself. What can I do?

  • Visitor
  • Hi, my spotify's country is currently wrong and I'm not able to change it by myself. What can I do?
  • KatesHere
  • Community Legend
  • 859 Views
  • 3 replies
  • 0 likes
  • Account
  • 859 Views
  • 3 replies
  • 0 likes

Solved!! Cannot log in to Spotify App but can log in to my account on Spotify Website

I can log in to the SPOTIFY website ok to access my account but cannot log in using the App on PC (Win10 VAIO Laptop) or android (S4) Phone. (on same User/Pwd) I have tried resetting my passwordI have tried uninstalling, rebooting, re-downloading and...

  • Casual Listener
  • I can log in to the SPOTIFY website ok to access my account but cannot log in using the App on PC (Win10 VAIO Laptop) or android (S4) Phone. (on same User/Pwd)   I have tried resetting my pass...
  • grom1
  • Casual Listener
  • 5434 Views
  • 4 replies
  • 0 likes
  • Login
    Premium
  • 5434 Views
  • 4 replies
  • 0 likes

Student discount

I was charged pull price but I am a college student. How do I get my refund?

  • Newbie
  • I was charged pull price but I am a college student. How do I get my refund?
  • 140 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 140 Views
  • 0 replies
  • 0 likes

Solved!! Changing Country

I have a US account, moved to the UK, want to pay with my UK debit card now. BUT you can only pay with a card from the same country you're registered as. My question: If I change my country on my account will I lose all my playlists? That's the only ...

  • Casual Listener
  • I have a US account, moved to the UK, want to pay with my UK debit card now.   BUT you can only pay with a card from the same country you're registered as.   My question: If I change my...
  • xenophule
  • Casual Listener
  • 295 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 295 Views
  • 2 replies
  • 0 likes