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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83207 Views

29 replies

0 likes

  • 83207 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104124 Views

10 replies

3 likes

Account
Login
  • 104124 Views
  • 10 replies
  • 3 likes

Was a happy premium for 2months then suddenly free

Got Spotify premium right away in August. About 2 weeks ago I noticed I couldn't pick songs and it says I'm under free. I tried upgrading again with the same payment didn't work. Tried reinstalling didn't work. Sent an email didn't get a response. Yo...

Newbie

Got Spotify premium right away in August. About 2 weeks ago I noticed I couldn't pick songs and it says I'm under free. I tried upgrading again with the same payment didn't work. Tried reinstalling d...

198 Views

0 replies

0 likes

Account
Premium
  • 198 Views
  • 0 replies
  • 0 likes

No more Facebook connect

Hi,I have created my account with facebook connect. Now i don't to want to log with facebook. I create a password in my profil. But my ID is a number and not my mail. How to canceled my Facebook connect for Spotify ? And How to get back my mail as my...

Newbie

Hi, I have created my account with facebook connect. Now i don't to want to log with facebook. I create a password in my profil. But my ID is a number and not my mail. How to canceled my Facebook ...

226 Views

0 replies

0 likes

Account
  • 226 Views
  • 0 replies
  • 0 likes

Payment problems with Premium

I tried to get Spotify Premium which cost 9,99 euros. When I got my receipt it shows that I have paid over 119,99 euros. My account shows that my Premiun will last till 4.11.2016. It seems that I have paid for one year but it was ment to be every mon...

Newbie

I tried to get Spotify Premium which cost 9,99 euros. When I got my receipt it shows that I have paid over 119,99 euros. My account shows that my Premiun will last till 4.11.2016. It seems that I hav...

206 Views

0 replies

0 likes

Account
Premium
  • 206 Views
  • 0 replies
  • 0 likes

login Failed

I've never logged into spotify before and now that i've tried, it says 'You can only use Spotify abroad for 14 days'. I've read other forums where it says to change the country, but I can't log in to do that!

Newbie

I've never logged into spotify before and now that i've tried, it says 'You can only use Spotify abroad for 14 days'. I've read other forums where it says to change the country, but I can't log in to...

RaùlSegarra

Newbie

390 Views

2 replies

0 likes

Login
  • 390 Views
  • 2 replies
  • 0 likes

I have paid but appears as a free account

I have paid but it appears as a free account, please help me this is tus ID MJ6F879M2T of the pay.Tan you

Newbie

I have paid but it appears as a free account, please help me this is tus ID MJ6F879M2T of the pay. Tan you

185 Views

0 replies

0 likes

Account
  • 185 Views
  • 0 replies
  • 0 likes

Had been set up with recurring payments for over 2 years, now credit card not working

Hi, I've had recurring payments set up with my credit card for over a year. Yesterday, I received an email saying my premium account had been paused because my payment didn't go through. I've contacted my credit card company and they report no issues...

Casual Listener

Hi, I've had recurring payments set up with my credit card for over a year. Yesterday, I received an email saying my premium account had been paused because my payment didn't go through. I've contact...

Emh39

Casual Listener

279 Views

1 replies

0 likes

Account
Premium
Subscription
  • 279 Views
  • 1 replies
  • 0 likes

Transferring Account

I just signed up for a Rogers account and now I get spotify for free, so how do I transfer my current trial account under my rogers one?

Newbie

I just signed up for a Rogers account and now I get spotify for free, so how do I transfer my current trial account under my rogers one?

290 Views

0 replies

0 likes

Account
Subscription
  • 290 Views
  • 0 replies
  • 0 likes

Account Issues

Hi, I had a Spotify account that I had created a long time ago through Facebook, but I recently decided I no longer liked the username. I discovered by reading the community support pages that the only way I could change my username was to create a t...

Regular

Hi, I had a Spotify account that I had created a long time ago through Facebook, but I recently decided I no longer liked the username. I discovered by reading the community support pages that the on...

283 Views

0 replies

0 likes

Account
  • 283 Views
  • 0 replies
  • 0 likes

Starred Playlist Gone

All of the songs in my starred playlist are gone since the only one there is a track I liked yesterday even though all tracks on my other playlist still exist. I'm using the online play.spotify, have always logged in through Facebook, and never delet...

Casual Listener

All of the songs in my starred playlist are gone since the only one there is a track I liked yesterday even though all tracks on my other playlist still exist. I'm using the online play.spotify, have...

MaryS

Roadie

277 Views

1 replies

0 likes

Free
Other
  • 277 Views
  • 1 replies
  • 0 likes

using spotify on multiple devices.

I have 3 stereo systems that are spotify capable, but it seems I can only stream to one at a time. (iTunes allows me to stream to multiple) how do I do this on the spotify app?

Newbie

I have 3 stereo systems that are spotify capable, but it seems I can only stream to one at a time.  (iTunes allows me to stream to multiple) how do I do this on the spotify app?

MaryS

Roadie

301 Views

1 replies

0 likes

Premium
  • 301 Views
  • 1 replies
  • 0 likes

Card is OK, Spotify thinks otherwise?

My payment details are fine, spotify still says unable to renew my family subscription.Can you please try again? I shouldn`t have to ask this to a comunity. Thanks and please let me know if you see more problems with the card. It has been working goo...

Newbie

My payment details are fine, spotify still says unable to renew my family subscription. Can you please try again? I shouldn`t have to ask this to a comunity.   Thanks and please let me know i...

MaryS

Roadie

318 Views

1 replies

1 likes

Account
Subscription
  • 318 Views
  • 1 replies
  • 1 likes

Not able to update Credit Card

Spotify will not allow me to update my card to my AMEX saying that it is out of country, even though it is a USA card and my account is set as being in the USA. I also do not want to log in with Facebook anymore, so I created a new account as advised...

Newbie

Spotify will not allow me to update my card to my AMEX saying that it is out of country, even though it is a USA card and my account is set as being in the USA.    I also do not want to l...

MaryS

Roadie

362 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 362 Views
  • 1 replies
  • 0 likes

Does the student discount expire?

A while back I signed up with spotifty using the student discount deal and it's worked fine as long I can remember. Recently though, when I was looking through my transactions it started to charge me $9.99 instead of the $4.99 that i've always been c...

Newbie

A while back I signed up with spotifty using the student discount deal and it's worked fine as long I can remember. Recently though, when I was looking through my transactions it started to charge me...

MaryS

Roadie

2737 Views

1 replies

0 likes

Premium
Subscription
  • 2737 Views
  • 1 replies
  • 0 likes

Solved!! Accidentally deleted songs

Hi, how you're all doing mates? hope really good. I'm writing this message because today I accidentally deleted a few songs on my iPhone, and I was wondering If there was a way to get them back. Thank you very much for reading, Ramses.

Casual Listener

Hi, how you're all doing mates? hope really good. I'm writing this message because today I accidentally deleted a few songs on my iPhone, and I was wondering If there was a way to get them back. &nb...

MaryS

Roadie

1101 Views

3 replies

0 likes

Account
Other
Premium
  • 1101 Views
  • 3 replies
  • 0 likes

Solved!! Need to cancel my account to enter a code (provided by BASE) to be premium

Hello here is my problem : I need to cancel the account I have to be able to enter a code to be premium (that I had by sms from my phone network which is BASE). When I enter the code and my phone number they tell me that this number is already subscr...

Casual Listener

Hello here is  my problem : I need to cancel the account I have to be able to enter a code to be premium (that I had by sms from my phone network which is BASE). When I enter the code and my pho...

Reflux_

Community Legend

770 Views

3 replies

0 likes

Account
Premium
Subscription
  • 770 Views
  • 3 replies
  • 0 likes

If I cancel premium before my renewal date will my card be credited at a pro-rated rate?

Just wondering if I cancel my premium subscription part way through the month if I'll still be charged for the whole month. Thanks

Casual Listener

Just wondering if I cancel my premium subscription part way through the month if I'll still be charged for the whole month.   Thanks

madmonkey23

Roadie

1220 Views

4 replies

0 likes

Account
Premium
Subscription
  • 1220 Views
  • 4 replies
  • 0 likes

Says I am no longer premium

Spotify claims that I am not longer a premium member, yet less than a month ago I redeemed a $30 card, and at first it didn't even try to deny that I was, maybe a week or two after I had redeemed it. How can this be? It even shows up on my account re...

Newbie

Spotify claims that I am not longer a premium member, yet less than a month ago I redeemed a $30 card, and at first it didn't even try to deny that I was, maybe a week or two after I had redeemed it....

madmonkey23

Roadie

786 Views

1 replies

0 likes

Premium
Subscription
  • 786 Views
  • 1 replies
  • 0 likes

These people are ripping me off!

How do I stop these mother**bleep**ers from charging me after I already cancelled the premium membership. This is the second month that they've charged me and I can't get a hold of them to tell theses mother**bleep**ers to back off. I need help pleas...

Newbie

How do I stop these mother**bleep**ers from charging me after I already cancelled the premium membership. This is the second month that they've charged me and I can't get a hold of them to tell these...

642 Views

0 replies

0 likes

Premium payment
  • 642 Views
  • 0 replies
  • 0 likes

Spotify your incompetents makes me rage and hate your company

So I joined Spotify a long time ago. I used Facebook. Recently somehow my Facebook said someone changed my password. Wtf was I hacked? So I change my Facebook password. Then Facebook says my account is locked and I have to submit a government issued ...

Newbie

So I joined Spotify a long time ago. I used Facebook. Recently somehow my Facebook said someone changed my password. Wtf was I hacked? So I change my Facebook password. Then Facebook says my account ...

355 Views

0 replies

0 likes

Account
Premium
Security
Subscription
  • 355 Views
  • 0 replies
  • 0 likes

Problem changing country and pay method

Hi, I moved from holland to spain. Always had a subsripction of 10 euros a month. I try to update my paypal account to a spanish one (have both dutch paypal and spanish paypal accounts). Then it says change country to spain (which is what I want). Bu...

Casual Listener

Hi,   I moved from holland to spain. Always had a subsripction of 10 euros a month. I try to update my paypal account to a spanish one (have both dutch paypal and spanish p...

355 Views

0 replies

0 likes

Account
  • 355 Views
  • 0 replies
  • 0 likes