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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

285037 Views

529 replies

34 likes

Account
Free
  • 285037 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13575 Views

6 replies

11 likes

Security
  • 13575 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539399 Views

990 replies

114 likes

Account
  • 539399 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129513 Views

74 replies

12 likes

Account
Login
Premium
  • 129513 Views
  • 74 replies
  • 12 likes

missed payment?

Hi, I'm having a problem since I recently got a mail from spotify telling me that my premium account will be disabled in 5 days because they were not able to get the monthly payment.The thing is that the payment has already been done as I can see it ...

Newbie

Hi, I'm having a problem since I recently got a mail from spotify telling me that my premium account will be disabled in 5 days because they were not able to get the monthly payment. The thing is th...

KatesHere

Community Legend

449 Views

1 replies

2 likes

Premium
Subscription
  • 449 Views
  • 1 replies
  • 2 likes

Double paid

Hello,my credit card was charged twice, but i have bought account for one month. How can I contact with support?

Visitor

Hello, my credit card was charged twice, but i have bought account for one month. How can I contact with support?

KatesHere

Community Legend

306 Views

3 replies

0 likes

Account
Premium
Subscription
  • 306 Views
  • 3 replies
  • 0 likes

illegal account

Why does this account exist? It was definitely not made by the owner of the email account, an 89 years old lady who's been bed-ridden for the past year. I am the one currently responsible for her and was extremely surprised by the sudden Spotify emai...

Casual Listener

Why does this account exist? It was definitely not made by the owner of the email account, an 89 years old lady who's been bed-ridden for the past year. I am the one currently responsible for her and...

clarafattori

Casual Listener

900 Views

1 replies

0 likes

Account
Security
  • 900 Views
  • 1 replies
  • 0 likes

Facebook Spotify account is gone

Hello, I try to login today with my facebook-spotify account an it seemes to be gone. It was a premium account so I am really not happy abou this. Does anybody has a clue how can retrieve it. regards

Newbie

Hello,   I try to login today with my facebook-spotify account an it seemes to be gone. It was a premium account so I am really not happy abou this.   Does anybody has a clue how can re...

Ox1

Roadie

179 Views

1 replies

0 likes

Account
  • 179 Views
  • 1 replies
  • 0 likes

Upgrade from Premium to Spotify family

Hi, I am currently having a premium subscription and want to upgrade to family plan. I noticed from other posts that I need to cancel the premium subscription, and then at the end of the monthly cycle when the subscription changes to free, I will hav...

Newbie

Hi,   I am currently having a premium subscription and want to upgrade to family plan. I noticed from other posts that I need to cancel the premium subscription, and then at the end ...

ricardo_dede

Newbie

1754 Views

3 replies

0 likes

Premium
Subscription
  • 1754 Views
  • 3 replies
  • 0 likes

Solved!! Please let me pay for my subscription!

I have a shared bankaccount with my father and I use this bankaccount for my subscription. My dad didn't recognize the payment so he ordered it back. When I noticed I wanted to try to make the payment in some way but my account was blocked in some wa...

Casual Listener

I have a shared bankaccount with my father and I use this bankaccount for my subscription. My dad didn't recognize the payment so he ordered it back. When I noticed I wanted to try to make the paymen...

1178340450

Casual Listener

385 Views

4 replies

0 likes

Account
Premium
Subscription
  • 385 Views
  • 4 replies
  • 0 likes

Family account

I have a premium account. iwant to invite two family members for the family account.When i open "manage family account" it only is possible to invite ONE person, as soon as i want to invite the other one i would have to delete the first person and so...

Casual Listener

I have a premium account. iwant to invite two family members for the family account. When i open "manage family account" it only is possible to invite ONE person, as soon as i want to invite the oth...

KatesHere

Community Legend

230 Views

1 replies

0 likes

Account
  • 230 Views
  • 1 replies
  • 0 likes

Solved!! Facebook not Connecting

Any time I try to link my Spotify and Facebook accounts, they refuse to connect. (At most, I can login to Facebook through the desktop application for Spotify, but on mobile I can't even do that.)

Visitor

Any time I try to link my Spotify and Facebook accounts, they refuse to connect. (At most, I can login to Facebook through the desktop application for Spotify, but on mobile I can't even do that.)

KatesHere

Community Legend

308 Views

1 replies

0 likes

Login
  • 308 Views
  • 1 replies
  • 0 likes

Student Discount charged me but won't work

I attempted upgrading to the Student Discount - entered in my Debit card info, continued to enter my name and institution, where I checked multiple times that my information was correct. However, I kept receiving a message saying the fields were not ...

Newbie

I attempted upgrading to the Student Discount - entered in my Debit card info, continued to enter my name and institution, where I checked multiple times that my information was correct. However, I k...

Ox1

Roadie

218 Views

1 replies

0 likes

Account
Other
Subscription
  • 218 Views
  • 1 replies
  • 0 likes

Unfair Premium Trial/Cost

I clicked to sign up for a 30day trial, after accepting I realised it only gave me 7days not 30. Then when my 7days was up its still saying on all ads 30day trial. I was gonna pay but the ad says $11.99, when I clicked to pay for premium it said $14....

Newbie

I clicked to sign up for a 30day trial, after accepting I realised it only gave me 7days not 30. Then when my 7days was up its still saying on all ads 30day trial. I was gonna pay but the ad says $11...

KatesHere

Community Legend

205 Views

1 replies

0 likes

Account
Free
Premium
Subscription
Unlimited
  • 205 Views
  • 1 replies
  • 0 likes

Free subscription

I got six months free subscription from vodafone to use spotify.but can't access it.they told me to connect with u guys.

Newbie

I got six months free subscription from vodafone to use spotify.but can't access it.they told me to connect with u guys.

KatesHere

Community Legend

185 Views

1 replies

0 likes

Subscription
  • 185 Views
  • 1 replies
  • 0 likes

No puedo acceder

B dias . el dia de ayer hice el pago para la promocion de 3 meses x 9 pesos y se me cargo doble a mi tarjeta de credito y no me deja accesar. Lo volvi a intentar y me vuelve a cargar a la tarjeta y no puedo accesar. Me dice que mi tarjeta tiene probl...

Casual Listener

B dias . el dia de ayer hice el pago para la promocion de 3 meses x 9 pesos y se me cargo doble a mi tarjeta de credito y no me deja accesar. Lo volvi a intentar y me vuelve a cargar a la tarjeta y n...

hruiz5791br

Casual Listener

208 Views

1 replies

0 likes

Premium
  • 208 Views
  • 1 replies
  • 0 likes

Solved!! Overcharge with no notice

I have had premium for over a year with your college discount with no problems, $4.99 per month. Today I was charged $9.99 and have not received any contact about a price change or a problem with my student verification. So basically I would like to ...

Casual Listener

I have had premium for over a year with your college discount with no problems, $4.99 per month. Today I was charged $9.99 and have not received any contact about a price change or a problem with my ...

meg1294

Newbie

503 Views

4 replies

0 likes

Subscription
  • 503 Views
  • 4 replies
  • 0 likes

New UI

Been a premium member since the beginning. Finally get my wife to sign up and she immediately gets the new UI. I HAVE BEEN WAITING SINCE THE TECH BLOGS SHOWED IT SIX FREAKING MONTHS AGO. why do loyal heavy users get the shaft on the latest features. ...

Newbie

Been a premium member since the beginning. Finally get my wife to sign up and she immediately gets the new UI. I HAVE BEEN WAITING SINCE THE TECH BLOGS SHOWED IT SIX FREAKING MONTHS AGO. why do loyal...

Ox1

Roadie

277 Views

1 replies

0 likes

Premium
  • 277 Views
  • 1 replies
  • 0 likes

how can i see which of my subscribed playlists are updated ?

In the old versions of spotify (the grey ones), once a playlist you subscribed was updated with new songs there was a number icon to the right of that playlist of how many songs were new .I cannot find this feature in the new version. is there anyway...

Newbie

In the old versions of spotify (the grey ones), once a playlist you subscribed was updated with new songs there was a number icon to the right of that playlist of how many songs were new . I cannot ...

142 Views

0 replies

0 likes

Premium
  • 142 Views
  • 0 replies
  • 0 likes

Student Discount

I am trying to sign up as a student, but it isn't finding my University (Southern University and A&M college). Is there any other way to verify? I tried clicking the SheerID link and verify manually but the webpage doesn't work.

Newbie

I am trying to sign up as a student, but it isn't finding my University (Southern University and A&M college).   Is there any other way to verify?  I tried clicking the SheerID link and...

Nico

Community Legend

204 Views

1 replies

0 likes

Account
  • 204 Views
  • 1 replies
  • 0 likes

Cancel Spotify account

I need to completely unsubscribe / delete / stop my ENTIRE Spotify account (not just Premium account), so I do not exist at all with Spotify.I am finding this impossibly hard to do!Any ideas please?

Visitor

I need to completely unsubscribe / delete / stop my ENTIRE Spotify account (not just Premium account), so I do not exist at all with Spotify. I am finding this impossibly hard to do! Any ideas ...

Ox1

Roadie

341 Views

2 replies

1 likes

Account
  • 341 Views
  • 2 replies
  • 1 likes

Solved!! getting charged after that date?

hi, just wanna ask a simple question. i've accidentally pressed the 7 day free trial button and i went to check under subscription, it says that my pre paid subscription ends on 29/11, will i get charged after that date?

Casual Listener

hi, just wanna ask a simple question. i've accidentally pressed the 7 day free trial button and i went to check under subscription, it says that my pre paid subscription ends on 29/11, will i get cha...

Amarro

Community Legend

659 Views

4 replies

0 likes

Premium
Subscription
  • 659 Views
  • 4 replies
  • 0 likes

got charged for premium

i got charged for prenium and i dont want it. i want my money back

Newbie

i got charged for prenium and i dont want it. i want my money back

MattSuda

Spotify Star

180 Views

1 replies

0 likes

Premium
  • 180 Views
  • 1 replies
  • 0 likes