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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • _carlosoliva_
  • Newbie
  • 396591 Views
  • 944 replies
  • 107 likes
  • Account
  • 396591 Views
  • 944 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170570 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170570 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98854 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98854 Views
  • 68 replies
  • 10 likes

Superuser Contribution Charged twice per month

Recently with everything going on and being cut back on work hours due to the virus I started going through my bank statements to see where I can cut back my bills some, while looking through everything I find out that I have been charged twice every...

  • Visitor
  • Recently with everything going on and being cut back on work hours due to the virus I started going through my bank statements to see where I can cut back my bills some, while looking through everyth...
  • Katerina
  • Spotify Legend
  • 910 Views
  • 2 replies
  • 0 likes
  • Account
  • 910 Views
  • 2 replies
  • 0 likes

Spotify Security

PlanPremiumCountryUSADeviceiPhone 6SOperating SystemiOS 13 My Question or IssueRecently I have been getting a lot of security issue emails from Spotify. The first time, I immediately changed my password and signed out everywhere and thought that woul...

  • Visitor
  • Plan Premium Country USA Device iPhone 6S Operating System iOS 13   My Question or Issue Recently I have been getting a lot of security issue emails from Spotify. The first time, I imm...
  • OneByBoo
  • Roadie
  • 351 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 351 Views
  • 1 replies
  • 0 likes

How to add my friend using their account link without facebook?

PlanPremiumCountry DeviceSamsung Galaxy 9, PCOperating SystemAndroid 10, Ubuntu, Windows, Web My Question or IssueMe and friend has Spotify premium, and i don't have a Facebook. My Spotify account is not created with Facebook nor is connected to face...

  • Casual Listener
  • Plan Premium Country   Device Samsung Galaxy 9, PC Operating System Android 10, Ubuntu, Windows, Web   My Question or Issue Me and friend has Spotify premium, and i don't hav...
  • OneByBoo
  • Roadie
  • 291 Views
  • 1 replies
  • 0 likes
  • Other
  • 291 Views
  • 1 replies
  • 0 likes

Very Low Bitrate with Spotify Connect ? (eg. CODA - Dead Poet Society)

PlanPremium FamilyCountryFrance DevicePC / Xiaomi Mi6 / Harman Kardon Omni 10+Operating SystemWindows 10 / Android My Question or IssueThe quality of some songs with Spotify Connect or Google Chromecast on my Harman Kardon Omni 10+ has very low bitra...

  • Casual Listener
  • Plan Premium Family Country France   Device PC / Xiaomi Mi6 / Harman Kardon Omni 10+ Operating System Windows 10 / Android   My Question or Issue The quality of some songs with S...
  • pihug12
  • Visitor
  • 1491 Views
  • 6 replies
  • 1 likes
  • Premium
  • 1491 Views
  • 6 replies
  • 1 likes

Solved!! Account totally got lost

PlanPremiumCountryBelgiumDeviceiPhone XROperating SystemiOS 13.4.1 My Question or IssueHello Spotify Community, I have a really strange problem going on.I have a premium account for a very long time now. But today I've got my new cell phone so I need...

  • Casual Listener
  • Plan Premium Country Belgium Device iPhone XR Operating System iOS 13.4.1   My Question or Issue Hello Spotify Community,   I have a really strange problem going on. I have a p...
  • EthanS1
  • Community Legend
  • 555 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 555 Views
  • 2 replies
  • 0 likes

Superuser Contribution Linked account and track history / recommendations

I recently got a Google Home, but this question or request could be applied to an Amazon Echo or other similar device. I enjoy having my own music history because it is used for recommendations, like the "Discover Weekly" playlist that is generated f...

  • Newbie
  • I recently got a Google Home, but this question or request could be applied to an Amazon Echo or other similar device. I enjoy having my own music history because it is used for recommendations, like...
  • Edobarroso
  • Newbie
  • 2046 Views
  • 4 replies
  • 0 likes
  • Account
  • 2046 Views
  • 4 replies
  • 0 likes

Can't change

Plan/PremiumGB to Denmark DevicePCOperating System My Question or IssueI follow the instructions to change to a new country and a new payment card. I put in the information and only the card change takes place. Not the new country. I try to do it aga...

  • Visitor
  • Plan /Premium GB to Denmark   Device PC Operating System   My Question or Issue I follow the instructions to change to a new country and a new payment card.  I put in the info...
  • Maxim
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • Premium
  • 271 Views
  • 1 replies
  • 0 likes

If I upgrade to premium and 10 years later spotify goes out of business, do I get to keep the songs?

If i upgrade to premium and I pay for 10 years and then spotify goes broke, do I get to keep the songs? What fromat are the songs in that I can save using premium? Regards, Scott

  • Newbie
  • If i upgrade to premium and I pay for 10 years and then spotify goes broke, do I get to keep the songs?   What fromat are the songs in that I can save using premium?   Regards, &n...
  • in6ib_2p-1fm
  • Newbie
  • 2264 Views
  • 4 replies
  • 0 likes
  • 2264 Views
  • 4 replies
  • 0 likes

Superuser Contribution Distro kid accounts

My Question or Issue: I made a distro kid awhile back. As soon as I uploaded to Spotify Two different accounts by the same name joined together. MY ARTIST MUSIC IS SHARED ON THE SAME PROFILE. How do I make a separate account but still keep all the pl...

  • Visitor
  •     My Question or Issue: I made a distro kid awhile back. As soon as I uploaded to Spotify Two different accounts by the same name joined together. MY ARTIST MUSIC IS SHARED ON...
  • Mario
  • Spotify Legend
  • 706 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 706 Views
  • 1 replies
  • 0 likes

Unable to log in with Facebook

PlanPremiumCountryArgentinaDevice(Windows PC, Android)Operating System(Windows 10, Android 5.1) Hey everyone, I've been reading a lot of questions with the same issue I'm having, however, none of the solutions provided helped. When I first created my...

  • Newbie
  • Plan Premium Country Argentina Device (Windows PC, Android) Operating System (Windows 10, Android 5.1)   Hey everyone,   I've been reading a lot of questions with the same issue ...
  • OneByBoo
  • Roadie
  • 344 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 344 Views
  • 1 replies
  • 0 likes

Turn off followers?!?

Hello Could anyone tell me why- (im looking at you, Spotify), I cant turn off followers or at least make my account private, to approve followers etc? I dont need people I dont know being notified when I fire up The Venga Boys on a friday afternoon!!...

  • Casual Listener
  • Hello   Could anyone tell me why- (im looking at you, Spotify), I cant turn off followers or at least make my account private, to approve followers etc?   I dont need people I dont ...
  • Nearlynubile
  • Music Fan
  • 19737 Views
  • 7 replies
  • 9 likes
  • Account
    Security
  • 19737 Views
  • 7 replies
  • 9 likes

Can't login or change password - no reset emails

PlanPremium (Family)CountryDEDeviceAnyOperating SystemAny My Question or IssueI can't login to my account due to wrong login data, password or username. However, none of them have been changed recently. Password reset doesn't work either, because no ...

  • Newbie
  • Plan Premium (Family) Country DE Device Any Operating System Any   My Question or Issue I can't login to my account due to wrong login data, password or username. However, none of them...
  • Emilia_8
  • Community Legend
  • 1414 Views
  • 5 replies
  • 0 likes
  • Login
  • 1414 Views
  • 5 replies
  • 0 likes

Solved!! Help hacked account no access to email address

I think my account has been hacked. It suddenly got logout and i can't login anymore! I don't have any access to my email address cause I usually login just using my username and i forgot to update my email address but i still have the receipt and bi...

  • Casual Listener
  • I think my account has been hacked. It suddenly got logout and i can't login anymore! I don't have any access to my email address cause I usually login just using my username and i forgot to update m...
  • Emilia_8
  • Community Legend
  • 1372 Views
  • 3 replies
  • 0 likes
  • 1372 Views
  • 3 replies
  • 0 likes

Superuser Contribution Accounts been reset and my usernane changed

PlanFreeCountryThe United KingdomDeviceGalaxy A7 (2018), Windows HPOperating SystemAndroid 10, Windows 10 My Question or IssueI think my account has either been deleted or completely reset. I dont know though because i can still log into "my account"...

  • Visitor
  •   Plan Free Country The United Kingdom Device Galaxy A7 (2018), Windows HP Operating System Android 10, Windows 10   My Question or Issue I think my account has either been delet...
  • Petya
  • Community Legend
  • 464 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 464 Views
  • 2 replies
  • 0 likes

Solved!! How can i remove an account that i can't access but it's mine

PlanPremiumCountryColombiaMy Question or IssueHi, some years ago i've created an account with my facebook profile but that account had some troubles and i created this one, i want to remove that account in order to associate my facebook profile to th...

  • Newbie
  • Plan Premium Country Colombia My Question or Issue Hi, some years ago i've created an account with my facebook profile but that account had some troubles and i created this one, i want to remove...
  • Billy-J
  • Spotify Star
  • 499 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 499 Views
  • 1 replies
  • 0 likes

Notifications when following a playlist

If someone is following your playlist and you add songs to it, do they get a notification when you add a song?

  • Newbie
  • If someone is following your playlist and you add songs to it, do they get a notification when you add a song?
  • giantsxx21
  • Casual Listener
  • 14236 Views
  • 2 replies
  • 0 likes
  • Other
  • 14236 Views
  • 2 replies
  • 0 likes

Superuser Contribution Someone else is using my account on a Playstation

Someone else has been using my account from a Playstation and I don't know who this person is. I also can't get rid of them because "sign out all accounts" apparantly does not apply on Playstations. I already changed my password but that didn't help ...

  • Newbie
  • Someone else has been using my account from a Playstation and I don't know who this person is. I also can't get rid of them because "sign out all accounts" apparantly does not apply on Playstations. ...
  • Woncito
  • Visitor
  • 2528 Views
  • 4 replies
  • 1 likes
  • Account
    Login
    Security
  • 2528 Views
  • 4 replies
  • 1 likes

I can not change my e-mail address

PlanPremiumCountryTurkeyDevice(Xiaomi Red Mi Note 8 Pro)Operating System(Android 8, Windows 10) My Question or IssueI wanna change my current e-mail address but ı couldnt beacuse I used it another spotify account. So I deleted that account which I wa...

  • Visitor
  • Plan Premium Country Turkey Device (Xiaomi Red Mi Note 8 Pro) Operating System (Android 8, Windows 10)   My Question or Issue I wanna change my current e-mail address but ı couldnt bea...
  • SoundShots
  • Composer
  • 415 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 415 Views
  • 1 replies
  • 0 likes

I cant log in

I was logged out of my account. Not only did i have premium but also hundreds of songs and so many playlist. Ive tried to log in multiple times on multiple devices yet I’m not successful. I am EXTREMELY frustrated. I have had that account for years a...

  • Visitor
  • I was logged out of my account. Not only did i have premium but also hundreds of songs and so many playlist. Ive tried to log in multiple times on multiple devices yet I’m not successful. I am EXTREM...
  • Emilia_8
  • Community Legend
  • 508 Views
  • 2 replies
  • 0 likes
  • Account
  • 508 Views
  • 2 replies
  • 0 likes

Superuser Contribution No albums or songs show up on artist pages

As of today when I look up an artist and visit their page, none of their songs or albums show up, and I only have the option to “shuffle play.” How am I supposed to find anyone’s music now? Been using Spotify paid for over two years. PlanPremium Coun...

  • Casual Listener
  • As of today when I look up an artist and visit their page, none of their songs or albums show up, and I only have the option to “shuffle play.” How am I supposed to find anyone’s music now? Been usin...
  • DancingBeluga
  • Visitor
  • 20325 Views
  • 13 replies
  • 6 likes
  • Premium
  • 20325 Views
  • 13 replies
  • 6 likes