Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi! I'm currently studying abroad in Gaborone, Botswana, where they do not use postal codes. I don't know how to let Spotify know that I'm not in America anymore, and that I am, in fact, in Africa. I've tried all of the suggestions, but the lack of p...
PlanPremiumCountryPolandDeviceWeb Browser (Google Chrome)Operating SystemWindows 10 My Question or IssueWhen I try to write and post messages in the Community forum I keep getting a message to log back in and the "I'm not a robot" captcha expires eve...
Yeah, I'll be in The Bahamas for the next 4 months but I cannot get my spotify account to work at all in this country. I signed up in Canada.
Will Spotify be adding The Bahamas to thier Countries List I live here and I am unable to use my Spotify because my country The Bahamas is not on the Countries list.
I am moving to Armenia for a few years. I know Spotify is not currently available in Armenia, but I will be keeping my permanent billing address in the US. Will I have any problems? I have used it in the past with no issues for shorter trips outside ...
Why, why there is no service in Armenia. I`m ready to pay monthly fee to use this service.I dont understant the reason... more over.. I can use many VPN's and anonimizers to chnage my real location as I do it before, but it's really unfair... please ...
Dear Sir/Madame, Will Spotify service be extened to regions outside of the current regions being served; specifically the Caribbean region and countires such as Antigua and Barbuda?
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI know if a playlist has been shared with you and then deleted it is still accessible because...
I am facing issue regarding the USERNAME, last night i delete my account because i couldn't edit my username. i tried to create new account using the same email (Yahoo email) but when enters email then it says this email is already connected to an ac...
Hi, A couple days a ago I I started experiencing two random albums that I have never played before started to auto play on all of my devices. These two albums are now in my playlist and I never put them there. Now I’ll go to listen to a song and afte...
So I'm from the UK and I'm currently in Tanzania - it says that I cannot log into my account as my profile details a different country to the one I am in - When I go to my profile settings to change the country to Tanzania, the only option it gives m...
PLEASE PLEASE PLEASE ENABLE SPOTIFY FOR SRI LANKA. WE DONT HAVE ANY KIND OF MUSIC STREAMING AND IT WOULD BE A DREAM COME TRUE IF YOU GUYS COULD PLEASE ADD IT TO SRI LANKA. MUSIC IS SOMETHING I LISTEN ON A DAILY BASIS DURING MY COMMUTES, AT WORK ETC. ...
I recently moved to Sri Lanka and I am unable to modify the country in my account. ( I use free Spotify).in fact, there are no country in the list, expect for the one where I was living before (Malta)perhaps you know why I can’t chose any country but...
HI, I want to know , does the spotify works in Sri Lanka, Thank you
Hi, I have a premium subscription while in the US, is it possible for me to shift my bill payments to a Pakistani account (foreign from US), and keep on using spotify in Pakistan or any other country. Please note that I am relocating to another count...
Hello,My name is Muslim Zaidi and I live in Faisalabad, Pakistsn. I have a Mastercard that can be used in online shopping internationally. I have a permanent VPN with America's IP address. If I buy Spotify premium using my VPN and my Mastercard. Is t...
PLEASE MAKE SPOTIFY AVAILABLE IN PAKISTAN
I was in US for around 2 years and now i have came back to Pakistan and i am not able to use spotify anymore as my 14 days ended so please help me how can i continue using spotify as i am not returning in next 8 months
Hey guys! I'm currently serving in Pakistan. As you all know, pakistan is still unsupported country so I can't buy premium using my local credit card. I have ordered the 30 bucks gift card from amazon (from spotify) and i should be getting it this we...
Hi I was previously in uk and was using spotify from there. Now that I am in pakistan I believe it is not.available in the country. Question is:How do I log back in to my account?How do I retrieve my play lists?