Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83607 Views

29 replies

0 likes

  • 83607 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104843 Views

10 replies

3 likes

Account
Login
  • 104843 Views
  • 10 replies
  • 3 likes

Superuser Contribution trying to change country and it shows no option to make payment

I have the premium family plan. I've recently moved out from the US to Taiwan, so I'm trying to update my address and country in order to use a credit card here for the payment. But every time I attempt to change the country under the payment page, i...

Casual Listener

I have the premium family plan. I've recently moved out from the US to Taiwan, so I'm trying to update my address and country in order to use a credit card here for the payment. But every time I atte...

Ver

Spotify Legend

844 Views

3 replies

0 likes

Account
Premium
  • 844 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Change email - Facebook register

PlanPremiumCountryCzech republicDeviceComputerOperating SystemWindows 10 My Question or IssueHello,I would need to change my email address, but I am logged in via Facebook. I no longer have access to that email address

Newbie

Plan Premium Country Czech republic Device Computer Operating System Windows 10   My Question or Issue Hello, I would need to change my email address, but I am logged in via Facebook....

Jeremy

Spotify Legend

690 Views

1 replies

1 likes

Account
  • 690 Views
  • 1 replies
  • 1 likes

Superuser Contribution No Password Associated to account

The email I used to create my account was deleted years ago, I contacted Google they cannot restore the account. The Facebook attached to my account was also deleted years ago. These are my only two methods of signing in. There is no password associa...

Visitor

The email I used to create my account was deleted years ago, I contacted Google they cannot restore the account. The Facebook attached to my account was also deleted years ago. These are my only two ...

JustAwsomeDave

Casual Listener

1299 Views

2 replies

1 likes

Account
Login
Premium
  • 1299 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Old account name shows up when linking playlist

PlanPremiumCountryGreeceDevicePCOperating SystemWindows 10 My Question or IssueHello, I changed my name in my my PROFILE but going to the profile settings, clicking on my name and updating with the new information i wanted. Now in the top right i can...

Visitor

  Plan Premium Country Greece Device PC Operating System Windows 10   My Question or Issue Hello,  I changed my name in my my PROFILE but going to the profile settings, clic...

JustAwsomeDave

Casual Listener

1758 Views

1 replies

0 likes

Account
  • 1758 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why cant I play multiple songs, that were accessable before?

PlanPremium family CountryIceland DeviceSamsung phone Operating SystemAndroid My Question or IssueWhy cant I play songs that I could play before. Now when I try to select some of the songs nothing happens, no error or nothing. An examle of a song is ...

Visitor

  Plan Premium family   Country Iceland   Device Samsung phone   Operating System Android   My Question or Issue Why cant I play songs that I could play before...

Alex

Spotify Legend

644 Views

1 replies

0 likes

Account
Premium
Subscription
  • 644 Views
  • 1 replies
  • 0 likes

Superuser Contribution Friends Activity Disappeared

PlanPremiumCountryPolandDeviceDesktop PCOperating SystemWindows 10 Friends activity disappeared. I tried to delete user folder in local appdata, reinstalling spotify, zooming out/in, logging off/on and turning off/on PC and it don't solve my problem....

Visitor

Plan Premium Country Poland Device Desktop PC Operating System Windows 10   Friends activity disappeared. I tried to delete user folder in local appdata, reinstalling spotify, zooming o...

Alex

Spotify Legend

776 Views

3 replies

1 likes

Account
Other
  • 776 Views
  • 3 replies
  • 1 likes

Superuser Contribution Can't change my country!

I started my premium in Hungary, but I needed to go back to Serbia, while I was there, my card expired so I changed my payment method to a Serbian card so I needed to change the country to Serbia, but now that I'm back at Hungary, I want it back, but...

Casual Listener

I started my premium in Hungary, but I needed to go back to Serbia, while I was there, my card expired so I changed my payment method to a Serbian card so I needed to change the country to Serbia, bu...

CarlosE

Spotify Legend

1078 Views

3 replies

0 likes

Account
  • 1078 Views
  • 3 replies
  • 0 likes

Can’t select a image for profile picture

I’m using the web player on safari and I wanted to change my profile picture. It only lets me grab a pic from files instead of photos, so I saved my picture to files. But when I click files, the photo is like grayed out and unclickable. I tried it wi...

Newbie

I’m using the web player on safari and I wanted to change my profile picture. It only lets me grab a pic from files instead of photos, so I saved my picture to files. But when I click files, the phot...

OneByBoo

Roadie

869 Views

1 replies

1 likes

Account
  • 869 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cannot change the credit card on a new country

Plan: PremiumCountry: Ireland/Spain My Question or IssueHi!I have recently moved from Ireland to Spain. I have been trying to change my country on Spotify and it won't let me. I have followed the steps here for Premium accounts: https://support.spoti...

Casual Listener

Plan: Premium Country: Ireland/Spain   My Question or Issue Hi! I have recently moved from Ireland to Spain. I have been trying to change my country on Spotify and it won't let me. &nbsp...

CarlosE

Spotify Legend

497 Views

3 replies

0 likes

Account
Premium
Subscription
  • 497 Views
  • 3 replies
  • 0 likes

Facebook won't re-link to my account?

Plan: Spotify Premium & HuluSpotify Premium Country: United States Device: iPhone and Macbook ProOperating System: macOS Catalina 10.15.2 My Question or Issue:About a month ago, Facebook seemed to disconnect from my Spotify, and now I am back to my o...

Newbie

Plan: Spotify Premium & Hulu Spotify Premium  Country: United States   Device: iPhone and Macbook Pro Operating System: macOS Catalina 10.15.2   My Question or Issue: ...

Solomoncarlson

Casual Listener

570 Views

2 replies

0 likes

Account
  • 570 Views
  • 2 replies
  • 0 likes

Can't change my account location / payment method

Hi! I'm writing because I'm trying to do a very simple thing: I've moved from Switzerland to Belgium and would like to update my payment method and country location accordingly. I'm having a premium (family) account. Old (current) payment method: Swi...

Newbie

Hi!   I'm writing because I'm trying to do a very simple thing: I've moved from Switzerland to Belgium and would like to update my payment method and country location accordingly.   I'm...

Maxim

Spotify Star

1436 Views

1 replies

0 likes

Account
Other
Premium
  • 1436 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution can’t join premium duo - error message appears

hi there, I’m trying to join a duo premium plan through a link my gf shared to me, but each time I get an error message after confirming address. During past days I tried to join this invitation a lot of times, used different devices (mac, windows pc...

Casual Listener

hi there,   I’m trying to join a duo premium plan through a link my gf shared to me, but each time I get an error message after confirming address.   During past days I tried to join th...

Alex

Spotify Legend

3308 Views

3 replies

0 likes

Premium
  • 3308 Views
  • 3 replies
  • 0 likes

stole

Sorum veya Sorunum. kim spotify bağımsız hesabımın postasını değiştirdi, sormam değil, sonra açmaya çalışıyorum, bu Spotify hesabı yok diyorlar lütfen yardım et

Visitor

            Sorum veya Sorunum.     kim spotify bağımsız hesabımın postasını değiştirdi, sormam değil, sonra açmaya çalışıyorum, bu Spotify hesabı...

Billy-J

Spotify Star

651 Views

1 replies

0 likes

Account
Login
Security
  • 651 Views
  • 1 replies
  • 0 likes

Daily stats in Spotify for Artists taking longer than usual to update

In the last two days, my Spotify for Artists account has been really slow to refresh with the streaming stats from the day before. The FAQ page says it refreshes everyday at 3PM ET, but on Friday it refreshed closer to 7pm ET, and on Saturday it didn...

Regular

In the last two days, my Spotify for Artists account has been really slow to refresh with the streaming stats from the day before. The FAQ page says it refreshes everyday at 3PM ET, but on Friday it ...

Billy-J

Spotify Star

4945 Views

1 replies

1 likes

Account
  • 4945 Views
  • 1 replies
  • 1 likes

Superuser Contribution LOGIN PROBLEMS AND PLAYBACK ON LAPTOP PROBLEMS

ERROR WHEN TRYING TO POST THIS 37FF74E2PremiumUSAiPhone 11TWO ISSUES:1). Music stops playing after 2-3 songs when listening on my MacBook.2). I did what was suggested here and signed out of everything, now I am not able to login on my phone. When I t...

Casual Listener

ERROR WHEN TRYING TO POST THIS 37FF74E2 Premium USA iPhone 11 TWO ISSUES: 1). Music stops playing after 2-3 songs when listening on my MacBook. 2). I did what was suggested here and signed...

Jeremy

Spotify Legend

835 Views

3 replies

0 likes

Account
Login
Premium
  • 835 Views
  • 3 replies
  • 0 likes

Superuser Contribution My underage sister can't register an account despite meeting age requirements

Hello. I've read your TOS many times and both Polish and English version state that people from Poland that are at least 13yo can register a Spotify account. Well, there's a problem, because my '07 sister turned 13 last year... and she still can't ma...

Newbie

Hello. I've read your TOS many times and both Polish and English version state that people from Poland that are at least 13yo can register a Spotify account. Well, there's a probl...

Alex

Spotify Legend

687 Views

1 replies

1 likes

Account
  • 687 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't update payment method when changing country

PlanPremiumCountryGermany (currently)Device(Samsung Galaxy Note 10 Lite )Operating System(Android, Windows 10) My Question or IssueI just recently found out, that Spotify became available in Georgia, where I have been living for two years now. natura...

Newbie

Plan Premium Country Germany (currently) Device (Samsung Galaxy Note 10 Lite ) Operating System (Android, Windows 10)   My Question or Issue I just recently found out, that Spotify bec...

Novy

Moderator

529 Views

1 replies

0 likes

Account
  • 529 Views
  • 1 replies
  • 0 likes

Solved!! Still waiting for profile to be verified

8 weeks ago I applied for a verified profile for Graspop Metal Meeting, the music festival I work for. The process would take about 4 to 6 weeks, but after 8 weeks the profile still hasn't been verified. Is there a way to find out if they are working...

Regular

8 weeks ago I applied for a verified profile for Graspop Metal Meeting, the music festival I work for. The process would take about 4 to 6 weeks, but after 8 weeks the profile still hasn't been verif...

Tonandhiswings

Visitor

6742 Views

14 replies

0 likes

Account
Other
  • 6742 Views
  • 14 replies
  • 0 likes

Spotify Family and Spotify Connect with Denon HEOS speakers

I all, does anyone have an answer for me regarding the following. Currentlyt we have 3 members of the household, 2 separate Spotify Premium accounts and a Tidal account. IF i upgrade to Spotify Family for the household, will all members be able to pl...

Newbie

I all, does anyone have an answer for me regarding the following.   Currentlyt we have 3 members of the household, 2 separate Spotify Premium accounts and a Tidal account.   IF i upgrad...

DeeJaWue

Regular

3749 Views

3 replies

0 likes

  • 3749 Views
  • 3 replies
  • 0 likes

Superuser Contribution Help me with the mess i made

I have publicated my music with two artist names under distrokid and I have one account but i'd like to merge all the music i've posted in only one artist name and account. The artist name i see in my account is Enrico Ubccs Bolgan, the other artist ...

Visitor

I have publicated my music with two artist names under distrokid and I have one account but i'd like to merge all the music i've posted in only one artist name and account. The artist name i see in m...

Jeremy

Spotify Legend

1343 Views

6 replies

0 likes

Account
Login
  • 1343 Views
  • 6 replies
  • 0 likes