Playlists dissappeared.

My Ipod broke, so I went and bought a new one. When I downloaded it all of my playlists were gone I have gone on the webpage and done everything I can think of, but they are no where to be found. Plus the new app I have is no longer premium even thou...

• 1247367179
• Newbie
• My Ipod broke, so I went and bought a new one. When I downloaded it  all of my playlists were gone I have gone on the webpage and done everything I can think of, but they are no where to be foun...
• 2015-10-29 1:08:12 AM
• 326 Views
• 0 replies
• 0 likes
• Account
  Premium

Error saving Albums

Hi, since some weeks ago i cant save albums. When i select one and click "save" the album appears on My Music but after reebot the device, my album is gone. Ive tried erasing cache, uninstalling app and still doesnt work!! What can i do?

• skidrocker
• Newbie
• Hi, since some weeks ago i cant save albums. When i select one and click "save" the album appears on My Music but after reebot the device, my album is gone. Ive tried erasing cache, uninstalling app ...
• 2015-10-28 12:50:50 AM
• 305 Views
• 0 replies
• 0 likes
• Subscription

Problems with logging in

Hi, I'm having trouble logging in to my spotify account. Recieved an email saying that my premium account was cancelled even though i had not changed it. I can't log in to through facebook or on my phone. it is like my account does not exist. Because...

• jo_e1
• Newbie
• Hi, I'm having trouble logging in to my spotify account. Recieved an email saying that my premium account was cancelled even though i had not changed it. I can't log in to through facebook or on my p...
• 2015-10-28 10:54:37 PM
• 457 Views
• 0 replies
• 0 likes
• Login

charged for nothing

I cancelled my premium a month or 2 ago and today i got charged for premium, i did not renew or subscribe to it again and i only use online not offline. This charge is unnecessary i am trying to contact spotify and haven't gotten through in any way a...

• bubbletron-kwon
• Newbie
• I cancelled my premium a month or 2 ago and today i got charged for premium, i did not renew or subscribe to it again and i only use online not offline. This charge is unnecessary i am trying to cont...
• 2015-10-28 10:46:03 PM
• 647 Views
• 0 replies
• 0 likes
• Premium
  Subscription

Credit card won't work

I havw this problem that say my credit card has something, but I got contact with the bank and they said that everything is ok, but since september the Premium won't charged in my credit card, the last one was in august. I really want my Premium back...

• user-removed
• Visitor
• I havw this problem that say my credit card has something, but I got contact with the bank and they said that everything is ok, but since september the Premium won't charged in my credit card, the la...
• 2015-10-28 10:03:52 PM
• 726 Views
• 0 replies
• 0 likes
• Account
  Premium
  Subscription

All my songs deleted

Im a premium member and i went to get on my spotify today and all of my songs are gone. And it doesnt even show that im a premium member anymore. Can i get my songs back?

• Whitneynf22
• Newbie
• Im a premium member and i went to get on my spotify today and all of my songs are gone. And it doesnt even show that im a premium member anymore. Can i get my songs back?
• 2015-10-28 9:40:37 PM
• 389 Views
• 0 replies
• 0 likes
• Account
  Other
  Premium

Spotify has deactivated my account!!!!

I had a spotify account under the name jamesherst that was connected to my facebook account. As I don't use facebook anymore i created a new account under the name jgherst. Spotify has now deactivated this second account. My original account remains ...

• 1132079094
• Newbie
• I had a spotify account under the name jamesherst that was connected to my facebook account. As I don't use facebook anymore i created a new account under the name jgherst. Spotify has now deact...
• 2015-10-28 9:06:32 PM
• 265 Views
• 0 replies
• 0 likes
• Account

Change FB account but I want to retain my Premium

Hello, I used to have 2 FB accounts, one is for personal and another one for gaming. I use my gaming account a lot so I signed up Spotify there and subscribed to Premium. Now, Facebook being an ass, deactivated my account saying I'm not using the cor...

• user-removed
• Visitor
• Hello,   I used to have 2 FB accounts, one is for personal and another one for gaming. I use my gaming account  a lot so I signed up Spotify there and  subscribed to Premium.  ...
• 2015-10-28 7:59:03 PM
• 2015-10-28 8:22:07 PM
• user-removed
• Not applicable
• 436 Views
• 2 replies
• 0 likes
• Account
  Premium
  Subscription

My playlist

My playlist that was listed "starred" was deleted. What do I do??? It just disappeared

• Valer_aay
• Casual Listener
• My playlist that was listed "starred" was deleted. What do I do??? It just disappeared
• 2015-10-28 6:58:54 PM
• 2015-10-28 7:47:36 PM
• user-removed
• Not applicable
• 401 Views
• 3 replies
• 0 likes
• Other

Premium subscription

I signed my son up on his device through rogers and used the wrong email for him... I used .com and should be .ca..... How can i rectify this issue so my son has the premium service that i am paying for?

• kermit2020
• Casual Listener
• I signed my son up on his device through rogers and used the wrong email for him... I used .com and should be .ca..... How can i rectify this issue so my son has the premium service that i am paying ...
• 2015-10-28 6:54:13 PM
• 229 Views
• 0 replies
• 0 likes
• Premium

does paying for premium get rid of song/artist follow/my music library limit problem?

Yeah,d9es paying for premium allow me to have more songs/not automatically unfollow artists?i hate this problem and its keeping me from paying (why pay for something that doesnt work and gets progressively worse with each update?)also a playlist crea...

• xleverc
• Regular
• Yeah,d9es paying for premium allow me to have more songs/not automatically unfollow artists?i hate this problem and its keeping me from paying (why pay for something that doesnt work and gets progres...
• 2015-10-27 7:43:21 AM
• 2015-10-28 6:41:47 PM
• xleverc
• Regular
• 416 Views
• 3 replies
• 0 likes
• Premium

Facebook not working with Spotify

Hi.I want to start my spotify account but get this error.. "This webpage has a redirect loop The webpage at https://www.spotify.com/uk/purchase/spotify/product/premium/?free_trial=1 has resulted in too many redirects. Clearing your cookies for this s...

• hanaemezouri
• Casual Listener
• Hi. I want to start my spotify account but get this error..  "This webpage has a redirect loop  The webpage at https://www.spotify.com/uk/purchase/spotify/product/premium/?fre...
• 2015-10-28 6:18:38 PM
• 340 Views
• 0 replies
• 0 likes
• Account
  Login
  Premium

Credit card problems!

Hello!Could anyone give me some advice about my problem? My credit card is now closed because somebody has used it online. I'm getting new one in a week and now it seems that my family's Spotify accounts will be closed because I don't have valid card...

• JR77
• Newbie
• Hello! Could anyone give me some advice about my problem? My credit card is now closed because somebody has used it online. I'm getting new one in a week and now it seems that my family's Spotify ...
• 2015-10-28 6:18:34 PM
• 221 Views
• 0 replies
• 0 likes
• Premium

Facebook - Spotify

Hello, I registered to Spotify through Facebook , and in turn made ​​me the Premium account. Now I want to deactivate my Facebook account for personal issues. How I do to dissociate Facebook account and get on with my premium account without my reque...

• 12128886008
• Newbie
• Hello, I registered to Spotify through Facebook , and in turn made ​​me the Premium account. Now I want to deactivate my Facebook account for personal issues. How I do to dissociate Facebook ...
• 2015-10-28 5:51:27 PM
• 2015-10-28 6:16:00 PM
• hanaemezouri
• Casual Listener
• 347 Views
• 1 replies
• 0 likes
• Account
  Premium
  Subscription

Been charged TWICE & no subscription. UNSATISFIED.

So I've been charged twice for the Spotify premium student account & still subscribed to free. I want my refund so I can resubscribe. Please. Don't want to have to not have Spotify at all & refund through my bank. Thanks.

• jaymarin03
• Newbie
• So I've been charged twice for the Spotify premium student account & still subscribed to free. I want my refund so I can resubscribe. Please. Don't want to have to not have Spotify at all & r...
• 2015-10-28 6:15:29 PM
• 222 Views
• 0 replies
• 0 likes
• Account
  Premium
  Subscription

Can't log in, 1.3-year premium customer just deleted without reason

Hello, I have an account since last year with the email lguido20@student.scad.edu where I had student premium for a year. Then I bought a 3-month gift card and added after my student subscription ended, that was last week and today my spotify suddenl...

• lucavalcante
• Newbie
• Hello, I have an account since last year with the email lguido20@student.scad.edu where I had student premium for a year. Then I bought a 3-month gift card and added after my student subscriptio...
• 2015-10-28 5:49:23 PM
• 202 Views
• 0 replies
• 0 likes
• Account
  Premium
  Subscription

Am I over paying?!

Hi I am a very satisfied user from Denmark, and I have been using Spotify for a long time now. I have always been satisfied with the product and have never had any problem, until now. Why am I being charged 129 kr. for the last two month, instead of ...

• 119314625
• Casual Listener
• Hi I am a very satisfied user from Denmark, and I have been using Spotify for a long time now. I have always been satisfied with the product and have never had any problem, until now.   Why am...
• 2015-10-28 5:34:03 PM
• 2015-10-28 5:49:02 PM
• 119314625
• Casual Listener
• 265 Views
• 2 replies
• 0 likes
• Account
  Premium
  Subscription

Can't log in !

*This isn't my original account *So today i was trying to log in , but the first time i failed i received the notification saying my username or password was wrong . I was pretty sure nothing was wrong , until i tried to receive my password. First i ...

• rxbernardo
• Newbie
• *This isn't my original account * So today i was trying to log in , but the first time i failed i received the notification saying my username or password was wrong . I was pretty sure nothing was w...
• 2015-10-28 5:35:01 PM
• 236 Views
• 0 replies
• 0 likes
• Account
  Login
  Security

Can't access my account

I used an email just for Spotify. Now I don't remember what it was. I can't remember the password, since I used automatic access. I did the 0,99 promotion for 3 months. Will I keep paying for premium? Is there a way I can get my account back?I rememb...

• alessandro95
• Newbie
• I used an email just for Spotify. Now I don't remember what it was. I can't remember the password, since I used automatic access. I did the 0,99 promotion for 3 months. Will I keep paying for premium...
• 2015-10-28 4:55:07 PM
• 195 Views
• 0 replies
• 0 likes
• Account

I've had spotify premiumfor over a year ,where is my music? Everything is gone

• stacyzephier
• Newbie
• 2015-10-28 3:42:42 PM
• 170 Views
• 0 replies
• 0 likes