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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

22ltppzak5ktdrjpqbzs

Visitor

75512 Views

26 replies

0 likes

  • 75512 Views
  • 26 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

92931 Views

9 replies

2 likes

Account
Login
  • 92931 Views
  • 9 replies
  • 2 likes

Lost an account which I used on 2015-10-23 and know alot about

Lost an account which I used on 2015-10-23 and it was registered on an email i can't remember. I can remember the name partailly "*******kakutis" It had about 7 or 6 playlists like : "EPIC **bleep**" "Per geras checkui" "MEDIUM FIRE" "Sunku". Also I ...

Newbie

Lost an account which I used on 2015-10-23 and it was registered on an email i can't remember. I can remember the name partailly "*******kakutis" It had about 7 or 6 playlists like : "EPIC **bleep**"...

MichaelW

Community Legend

305 Views

1 replies

0 likes

Account
  • 305 Views
  • 1 replies
  • 0 likes

Unable to add family member to premium plan

I have premium. Trying to add one family member. Using regular payment method (PayPal), the screen goes like it is processing. No error message, no update to plan. Help please

Regular

I have premium. Trying to add one family member. Using regular payment method (PayPal), the screen goes like it is processing. No error message, no update to plan. Help please

MichaelW

Community Legend

373 Views

1 replies

0 likes

Premium
  • 373 Views
  • 1 replies
  • 0 likes

Says Credit card about to expire after updating details

Device: Windows OSOperating System Version: Win 7 EnterpriseSpotify Version: 1.0.11.134.ga37df67b (Irrelevant)Description:On profile page i keep getting the message "Your credit card is about to expire, please update your details", even after updatin...

Casual Listener

Device:  Windows OS Operating System Version:  Win 7 Enterprise Spotify Version:  1.0.11.134.ga37df67b (Irrelevant) Description: On profile page i keep getting the message "Your...

Adam_B

Spotify

966 Views

3 replies

0 likes

Credit Card
  • 966 Views
  • 3 replies
  • 0 likes

Huge problem chaning my details

Hi, a long time ago i created my spotify account with a certain email for it which microsoft offcourse locked and as i forgot my details i havent been able to recover it.. and the problem is i dont remember the password for the spotify account either...

Visitor

Hi, a long time ago i created my spotify account with a certain email for it which microsoft offcourse locked and as i forgot my details i havent been able to recover it.. and the problem is i dont r...

261 Views

0 replies

0 likes

Account
Login
Other
Security
  • 261 Views
  • 0 replies
  • 0 likes

I was suppose to have my account activated on the 21st. It is still not working

So I was suppose to renew 2 days ago and it's still not letting me access my premium account. I've logged out and Uninstalled spotify on my phone and put it back on but still nothing. What can I do to fix it?

Casual Listener

So I was suppose to renew 2 days ago and it's still not letting me access my premium account. I've logged out and Uninstalled spotify on my phone and put it back on but still nothing. What can I do t...

MattSuda

Spotify Star

328 Views

3 replies

0 likes

  • 328 Views
  • 3 replies
  • 0 likes

Problem with spotify user/facebook user

Hi!I listen music on Spotify logining with a NON-facebook user but I found this issue:user: myusernamepass: my password on spotifyresult: log in with my spotify user-----user: myusernamepass: my password on facebook (luckily is different)result: log ...

Regular

Hi! I listen music on Spotify logining with a NON-facebook user but I found this issue: user: myusername pass: my password on spotify result: log in with my spotify user ----- user: myusername ...

tesnukare

Regular

747 Views

9 replies

0 likes

Account
Security
  • 747 Views
  • 9 replies
  • 0 likes

Subscribe without malaysian credit card

I'm currently studying at a university in Malaysia for one year, but it seems I can't subscribe to Spotify in Malaysia, because I have a foreign credit card - is there any way to bypass this? Thank you.

Newbie

I'm currently studying at a university in Malaysia for one year, but it seems I can't subscribe to Spotify in Malaysia, because I have a foreign credit card - is there any way to bypass this?  ...

340 Views

0 replies

1 likes

Account
Premium
Subscription
  • 340 Views
  • 0 replies
  • 1 likes

Hoping to have the date a track was added changed by someone from Spotify

I accidentally removed a track from Saved while trying to add it to my queue. I readded it, but naturally it's now at the top of my list and the song brings back some memories so I was hoping maybe someone with the capabilities could set it back to i...

Newbie

I accidentally removed a track from Saved while trying to add it to my queue. I readded it, but naturally it's now at the top of my list and the song brings back some memories so I was hoping maybe s...

192 Views

0 replies

0 likes

Account
  • 192 Views
  • 0 replies
  • 0 likes

Payment

I have a family subscription, two acconts, we should get 50% off on the second subscription, but spotify charges full for both subscriptions, why?

Casual Listener

I have a family subscription, two acconts, we should get 50% off on the second subscription, but spotify charges full for both subscriptions, why?

kbrooksc

Community Legend

403 Views

3 replies

0 likes

Account
  • 403 Views
  • 3 replies
  • 0 likes

Solved!! Abroad 14 days

I came back from vacation and i dont know what happened but I can't enter my account beause it think i am abroad and im not sure if i am but i shouldnt and i would want to know how i get back on it because i love listening to music.

Visitor

I came back from vacation and i dont know what happened but I can't enter my account beause it think i am abroad and im not sure if i am but i shouldnt and i would want to know how i get back on it b...

driveflanger

Community Legend

554 Views

1 replies

0 likes

Account
Login
  • 554 Views
  • 1 replies
  • 0 likes

I can not open my account in the app

Hello I just upgraded my account to premium for 3 months with vodafone. However, after upgrading my account i couldn't be able to log in to my phone's spotify app (ios btw) although i can log in by using mobile web page. Can you help öe

Newbie

Hello I just upgraded my account to premium for 3 months with vodafone. However, after upgrading my account i couldn't be able to log in to my phone's spotify app (ios btw) although i can log in by u...

Nico

Community Legend

269 Views

1 replies

0 likes

Account
Free
Login
Premium
Subscription
Unlimited
  • 269 Views
  • 1 replies
  • 0 likes

I just redeemed 2 gift cards on the same day

Hi,I accidentally redeemed 2 gift cards on the same day, apparently Spotify is credited me only for 1 month instead of 2 months, what should i do?Thanks,Guy

Newbie

Hi, I accidentally redeemed 2 gift cards on the same day, apparently Spotify is credited me only for 1 month instead of 2 months, what should i do? Thanks, Guy

kbrooksc

Community Legend

265 Views

1 replies

0 likes

Account
  • 265 Views
  • 1 replies
  • 0 likes

Cannot upgrade to premium

Hi, I need help, I made an account but cannot upgrade to premium, I am trying to pay with Paypal, but when I finish the whole paying process, it will just take me back to the https://www.spotify.com/purchase/panel/#__main-extended-creditcard page, I ...

Newbie

Hi, I need help, I made an account but cannot upgrade to premium, I am trying to pay with Paypal, but when I finish the whole paying process, it will just take me back to the https://www.spotify...

kbrooksc

Community Legend

445 Views

1 replies

0 likes

Subscription
  • 445 Views
  • 1 replies
  • 0 likes

Solved!! Premium upgrade isn't recognized on phone

Hi I recently just purchased the premium upgrade and it works perfectly fine on my computer but not on the app on my phone. The app seems to think I still haven't upgraded when I have. I've tried logging out and logging back in on app and even deleti...

Newbie

Hi I recently just purchased the premium upgrade and it works perfectly fine on my computer but not on the app on my phone. The app seems to think I still haven't upgraded when I have. I've tried log...

mtns4us63

Newbie

2525 Views

14 replies

0 likes

Premium
  • 2525 Views
  • 14 replies
  • 0 likes

Used wrong e-mail on account & swapping address

I recently made an account on an old deprecated email address because apparently there was already an account associated with my proper address. However, I mistyped the address (co.uk instead of .com) so when I try to contact support about closing th...

Newbie

I recently made an account on an old deprecated email address because apparently there was already an account associated with my proper address.   However, I mistyped the address (co.uk instea...

MaryS

Roadie

286 Views

1 replies

0 likes

Account
  • 286 Views
  • 1 replies
  • 0 likes

How to login with Spotify ID?

Hello, I had an Spotify account where I had some playlists. I don't know the username anymore, all I know is the user-id. How can I login with only my Spotfy ID?

Visitor

Hello,   I had an Spotify account where I had some playlists. I don't know the username anymore, all I know is the user-id. How can I login with only my Spotfy ID?

MaryS

Roadie

2704 Views

1 replies

0 likes

Login
  • 2704 Views
  • 1 replies
  • 0 likes

Changing email adress without using FB

Hey guys, I am a premium user who registered directly on Spotify without synching anything with my facebook account. Now the email adress with which I enlisted will be terminated and I want to switch it on spotify for another one. However Spotify tel...

Newbie

Hey guys,   I am a premium user who registered directly on Spotify without synching anything with my facebook account.   Now the email adress with which I enlisted will be terminated an...

MaryS

Roadie

264 Views

1 replies

0 likes

Account
Premium
  • 264 Views
  • 1 replies
  • 0 likes

2 accounts with same email adres and missing Folloing buttons

This is a really annoying issue!PLEASE HELP! spotify doesn't Sorry for my poor english typing, hope you understand! I created my first account (mareza) about 3 years ago, then it worked like a charm. then i stopped using spotify. After 3 years im bac...

Visitor

This is a really annoying issue! PLEASE HELP! spotify doesn't   Sorry for my poor english typing, hope you understand!   I created my first account (mareza) about 3 years ago, then it ...

247 Views

0 replies

0 likes

Account
Login
Other
Premium
  • 247 Views
  • 0 replies
  • 0 likes