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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • milkman2
  • Visitor
  • 267737 Views
  • 522 replies
  • 34 likes
  • Account
    Free
  • 267737 Views
  • 522 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13116 Views
  • 6 replies
  • 11 likes
  • Security
  • 13116 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 530552 Views
  • 989 replies
  • 113 likes
  • Account
  • 530552 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128323 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128323 Views
  • 74 replies
  • 12 likes

Free 30 days Premium offer

Free 30 days Premium offer I had a 7 days free premium. A few times after those 7 days, spotify sent me an email with te text: Probeer Spotify Premium nog 30 dagen gratis uitAls je van je 7-daagse gratis proefversie van Spotify Premium hebt genoten, ...

  • Newbie
  • Free 30 days Premium offer    I had a 7 days free premium. A few times after those 7 days, spotify sent me an email with te text: Probeer Spotify Premium nog 30 dagen gratis uit Als je v...
  • Ox1
  • Roadie
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 190 Views
  • 1 replies
  • 0 likes

Hacked Account. Getting no response from Spotify Support. How long does this take?

Hey my account was hacked 2 days ago and then again yesterday. Haven't gotten any responses from Spotify to fix this issue. They replied to one tweet 24 hrs ago saying i would be contacted shortly. But have ignored my 7 other tweets and 7 DM's to Spo...

  • Music Fan
  • Hey my account was hacked 2 days ago and then again yesterday. Haven't gotten any responses from Spotify to fix this issue.    They replied to one tweet 24 hrs ago saying i would be conta...
  • JoeThomas
  • Community Legend
  • 496 Views
  • 5 replies
  • 0 likes
  • Account
    Security
  • 496 Views
  • 5 replies
  • 0 likes

Change spotify facebook account

Hi, years ago I made a free spotify account through my facebook, now I have a new premium account, I want to connect the new with my facebook but the old one won't let me, is there any way the old one can be deleted so I can connect the new one to fa...

  • Newbie
  • Hi, years ago I made a free spotify account through my facebook, now I have a new premium account, I want to connect the new with my facebook but the old one won't let me, is there any way the old on...
  • ziul88
  • Casual Listener
  • 190 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
  • 190 Views
  • 1 replies
  • 1 likes

All playlists lost, after creating account

Hi guys,i really hope you can help me because i am super sad right now: Years ago i started using spotify via facebook account.Now i had to make an account because i wanted to connect my spotify with last.fm.After successfully creating the account al...

  • Casual Listener
  • Hi guys, i really hope you can help me because i am super sad right now:   Years ago i started using spotify via facebook account. Now i had to make an account because i wanted to connect my...
  • 149 Views
  • 0 replies
  • 0 likes
  • Account
    Other
  • 149 Views
  • 0 replies
  • 0 likes

facebook and my account

when i subscribed i did it through facebook, is the any chance i could change that and have an account only with my email without changing anything of my account and without the neccessity of subscribing me again?

  • Newbie
  • when i subscribed i did it through facebook,  is the any chance i could change that and have an account only with my email without changing anything of my account and without the neccessity of s...
  • Jones38
  • Casual Listener
  • 267 Views
  • 2 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 267 Views
  • 2 replies
  • 1 likes

Unable to mark message as read or delete.

Hi, I received some kind of spam messages 4 months ago.This is the sender: https://open.spotify.com/user/afgrkfp%3Fs%3F Unfortunately i can not mark this message as read, so i permanently have a 1 next to my inbox.I have tried it via web, desktop and...

  • Newbie
  • Hi, I received some kind of spam messages 4 months ago. This is the sender: https://open.spotify.com/user/afgrkfp%3Fs%3F   Unfortunately i can not mark this message as read, so i pe...
  • 256 Views
  • 0 replies
  • 0 likes
  • Account
  • 256 Views
  • 0 replies
  • 0 likes

Account hacked

Hey everyone, first time posting here but I can't find a way to contact spotify directly. I have owned a Spotify account for almost two years now, I believe, and have been a premium user for over a year. I noticed two weeks ago that while I was drivi...

  • Newbie
  • Hey everyone, first time posting here but I can't find a way to contact spotify directly.    I have owned a Spotify account for almost two years now, I believe, and have been a premium us...
  • 155 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 155 Views
  • 0 replies
  • 0 likes

How Can I Contact Spotify?

Other then the Contact Form, How can I contact Spotify support?

  • Casual Listener
  • Other then the Contact Form, How can I contact Spotify support?
  • 11160273929
  • Newbie
  • 1442 Views
  • 4 replies
  • 0 likes
  • 1442 Views
  • 4 replies
  • 0 likes

Family subscriotion

I am planning on adding my eldest daughter on to my Premium membership and change my subscriptionto "family" . . . I would also like to add my 9 year old daughter too - but for some reason age limit is 13 years . . .why this restriction - does Spotif...

  • Newbie
  • I am planning on adding my eldest daughter on to my Premium membership and change my subscription to "family" . . . I would also  like to add my 9 year old daughter too - but for some reason ag...
  • 302 Views
  • 0 replies
  • 2 likes
  • Subscription
  • 302 Views
  • 0 replies
  • 2 likes

Cobro indebido

Buenas. En Junio de este año me registré en Spotify y compré Spotify Premium con una cuenta de Facebook que fue bloqueada y posteriormente (En Agosto) eliminada. En Septiembre de este año Spotify se me desconectó por sí solo del móvil y me fue imposi...

  • Newbie
  • Buenas.    En Junio de este año me registré en Spotify y compré Spotify Premium con una cuenta de Facebook que fue bloqueada y posteriormente (En Agosto) eliminada. En Septiembre de este ...
  • 270 Views
  • 0 replies
  • 0 likes
  • Login
    Other
    Premium
    Subscription
  • 270 Views
  • 0 replies
  • 0 likes

Cannot change email adress

Hi, I want to change my email adress in my settings, but I can't because I don't remember my password and my former email adress doesn't work anymore. I can only log in using Facebook, but then I can't change my settings... How can I do ? EDIT : I ca...

  • Casual Listener
  • Hi,   I want to change my email adress in my settings, but I can't because I don't remember my password and my former email adress doesn't work anymore. I can only log in using Facebook, but t...
  • ellvad
  • Casual Listener
  • 249 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 249 Views
  • 2 replies
  • 0 likes

Cancelled premium subscription same day that PayPal was charged

I just got the notice that PayPal was charged for monthly subscription. I cancelled subscription immediately after. Is this new pmt for previous month? Or for this coming month? Will I be refunded for this monthly payment?

  • Newbie
  • I just got the notice that PayPal was charged for monthly subscription. I cancelled subscription immediately after. Is this new pmt for previous month? Or for this coming month? Will I be refunded fo...
  • 141 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 141 Views
  • 0 replies
  • 0 likes

Free account being charged for premium

Hello!I have been racking my brain trying to contact some form of support and have not yet received a response from Spotify. I filled out the Contact Form several times and also created a twitter account to contact anyone who can help me. I have a fr...

  • Casual Listener
  • Hello! I have been racking my brain trying to contact some form of support and have not yet received a response from Spotify. I filled out the Contact Form several times and also created a twitter a...
  • 150 Views
  • 0 replies
  • 0 likes
  • Account
    Security
  • 150 Views
  • 0 replies
  • 0 likes

Please help (Facebook)

So like 2 days ago my friend linked her facebook to my Spotify account by accident and now people see her name and picture, so I've tried several times disconnecting from facebook by going to the settings and all that but it didnt work, then i tried ...

  • Casual Listener
  • So like 2  days ago my friend linked her facebook to my Spotify account by accident and now people see her name and picture, so I've tried several times disconnecting from facebook by going to t...
  • wickamahn
  • Newbie
  • 345 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 345 Views
  • 3 replies
  • 0 likes

Problema tarjeta de credito

Hola!Tenia la cuenta premium, y se cancelo porque dice que no se pudo procesar el pago, pero segun el banco de la tarjeta me informaron que todos los pagos que recibieron se abonaron. Ahora queria volver a tener la cuenta premium y no me toma ninguna...

  • Newbie
  • Hola! Tenia la cuenta premium, y se cancelo porque dice que no se pudo procesar el pago, pero segun el banco de la tarjeta me informaron que todos los pagos que recibieron se abonaron. Ahora queria ...
  • oruamle
  • Casual Listener
  • 497 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 497 Views
  • 2 replies
  • 0 likes

not get the payment

Im tryin to pay the account for family and it doesnt save me the payment y tell me problem with the bank and il tryin with almost 5 credits cards and still the problem

  • Newbie
  • Im tryin to pay the account for family and it doesnt save me the payment y tell me problem with the bank and il tryin with almost 5 credits cards and still the problem
  • oruamle
  • Casual Listener
  • 325 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 325 Views
  • 1 replies
  • 1 likes

Solved!! Spotify in Cancun México

Hi, I have an account here in the U.S. and was wondering if spotify will stream in Cancun México. I plan to go there for a week on vacation, there I will have WIFI. Just heard that Pandora doesn't allow service there...

  • Newbie
  • Hi, I have an account here in the U.S. and was wondering if spotify will stream in Cancun México. I plan to go there for a week on vacation, there I will have WIFI. Just heard that Pandora doesn't al...
  • mariaponce
  • Newbie
  • 10636 Views
  • 2 replies
  • 0 likes
  • mexico
    stream
  • 10636 Views
  • 2 replies
  • 0 likes

Want to change credit card

A few months ago, I turned changed credit card accounts in Spotify. Or so I thought. How do I make this actually CHANGE? When I look in my Spotify account (or, rather my kids' account), it shows the correct card, but it doesn't actually bill that car...

  • Newbie
  • A few months ago, I turned changed credit card accounts in Spotify.  Or so I thought.     How do I make this actually CHANGE?  When I look in my Spotify account (or, rather my k...
  • 366 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 366 Views
  • 0 replies
  • 0 likes

Solved!! Can't buy premium membership

Hi, I know that many people have the same issue, it seems that I can't pay with my credit card for premium. So i want to know how can i contact a staff or someone who can help me to... I don't know maybe delete my credit card from their database or s...

  • Casual Listener
  • Hi, I know that many people have the same issue, it seems that I can't pay with my credit card for premium. So i want to know how can i contact a staff or someone who can help me to... I don't know m...
  • saiko
  • Casual Listener
  • 3184 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 3184 Views
  • 4 replies
  • 0 likes

Signed up for premium, works on computer, but not on phone.

I have logged off and on, confirmed my subscription log in (via receipt), uninstalled/reinstalled, and generally wasted a significant amount of time trying to figure this out. Please advise, otherwise I am immediately cancelling.

  • Visitor
  • I have logged off and on, confirmed my subscription log in (via receipt), uninstalled/reinstalled, and generally wasted a significant amount of time trying to figure this out. Please advise, otherwis...
  • 173 Views
  • 0 replies
  • 0 likes
  • Premium
  • 173 Views
  • 0 replies
  • 0 likes