Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • exospersonaldog
  • Casual Listener
  • 256965 Views
  • 477 replies
  • 30 likes
  • Account
    Free
  • 256965 Views
  • 477 replies
  • 30 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12902 Views
  • 6 replies
  • 11 likes
  • Security
  • 12902 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 528331 Views
  • 989 replies
  • 113 likes
  • Account
  • 528331 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127873 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127873 Views
  • 74 replies
  • 12 likes

PLEASE ERASE MY ACOUNT!!!!!!!!

SPOTIFY SUPPORT TEAM: PLEASE ERASE MY ACOUNT!!!!!!!! It is not possible it is so hard to do it darn!!!

  • Visitor
  •     SPOTIFY SUPPORT TEAM: PLEASE ERASE MY ACOUNT!!!!!!!!   It is not possible it is so hard to do it darn!!!
  • Ox1
  • Roadie
  • 512 Views
  • 4 replies
  • 1 likes
  • Account
  • 512 Views
  • 4 replies
  • 1 likes

Paid my subs and still waiting for reciept

Hi, i already paid my subscription and got my payment confirmation..and i am still waiting for the emaild receipt and im not yet activated. Its been two days and subs is for 3 months. Dragonpay emailed me to contact spotify for activation. What happe...

  • Newbie
  • Hi, i already paid my subscription and got my payment confirmation..and i am still waiting for the emaild receipt and im not yet activated. Its been two days and subs is for 3 months. Dragonpay email...
  • 190 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 190 Views
  • 0 replies
  • 0 likes

I found this song via Spotify online ( phone browser) but can't play it on my app.

I was looking for this song by heat called scarlet pleasure and I searched it on Google. It came up for a result in Spotify and once I clicked on it it showed me a result of the song search and had a option to play said song. Once I did so my app fro...

  • Newbie
  • I was looking for this song by heat called scarlet pleasure and I searched it on Google. It came up for a result in Spotify and once I clicked on it it showed me a result of the song search and had a...
  • 158 Views
  • 0 replies
  • 0 likes
  • Other
  • 158 Views
  • 0 replies
  • 0 likes

Spotify thinks im abroad.

i made my subscription in the u.s. While i was working but i live in canada. Now i cant login anymore . I can't seem to change my country either. Its easy to use a vpn for the pc but i mainly want to use it on my ps4 . What are my options? Thank you

  • Newbie
  • i made my subscription in the u.s. While i was working but i live in canada. Now i cant login anymore . I can't seem to change my country either. Its easy to use a vpn for the pc but i mainly want to...
  • 136 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Login
    Subscription
  • 136 Views
  • 0 replies
  • 0 likes

still in my account is for free

Good Day,i received an email confirmation of my payment from dragonpay via perapadala but until now my account is not updated.. i did follow to the steps to try to if the payment was applied to my old email address but i already forgot the password a...

  • Visitor
  • Good Day, i received an email confirmation of my payment from dragonpay via perapadala but until now my account is not updated.. i did follow to the steps to try to if the payment was applied to my ...
  • user-removed
  • Not applicable
  • 260 Views
  • 4 replies
  • 0 likes
  • Premium
  • 260 Views
  • 4 replies
  • 0 likes

I just bought a 3 month spotify premium, but still in free?

Hi, Good Day, I just subscribe to a 3 month premium account with spotify here in the philippines. I payed through DRAGONPAY.The DRAGONPAY status says payment is successful, but my spotify is still in free account.I didn't recieved any email from spot...

  • Newbie
  • Hi, Good Day,   I just subscribe to a 3 month premium account with spotify here in the philippines. I payed through DRAGONPAY. The DRAGONPAY status says payment is successful, but my spo...
  • 171 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 171 Views
  • 0 replies
  • 0 likes

Charged twice in one month- Spotify has NO CONTACT NUMBER TO CALL ON AND SUPPORT IS PATHETIC

Have been charged twice for spotify premium- I should only have one account- the receipt on the subscription says i have only been charged once however on my bank statement there have been two transactions! I want a refund however, there is no contac...

  • Newbie
  • Have been charged twice for spotify premium- I should only have one account- the receipt on the subscription says i have only been charged once however on my bank statement there have been two transa...
  • 155 Views
  • 0 replies
  • 0 likes
  • Account
  • 155 Views
  • 0 replies
  • 0 likes

Student Verification doesn't work!

Hi,I'm most definitely a college student but when I try signing up for Premium with the student discount, it tells me it cannot verify that I'm a student. What gives?Thanks.

  • Newbie
  • Hi, I'm most definitely a college student but when I try signing up for Premium with the student discount, it tells me it cannot verify that I'm a student.  What gives? Thanks.
  • Ox1
  • Roadie
  • 183 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 183 Views
  • 1 replies
  • 0 likes

Charge on account

I was charged twice this month on my account. I pay one charge of 10.67 per month. Why is this happening??

  • Newbie
  • I was charged twice this month on my account. I pay one charge of 10.67 per month. Why is this happening??
  • OviiiOne
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 208 Views
  • 1 replies
  • 0 likes

Spotify premium through Movistar

SpanishHola.He intentado contratar el servicio premium que ofrece Movistar para sus clientes. Ellos me dicen que el ultimo paso es acceder a mi cuenta en Spotify y seleccionar la contratacion mediante un partner y, a partir de ahi, introducir una cla...

  • Casual Listener
  • Spanish Hola. He intentado contratar el servicio premium que ofrece Movistar para sus clientes. Ellos me dicen que el ultimo paso es acceder a mi cuenta en Spotify y seleccionar la contratacion m...
  • madm75
  • Casual Listener
  • 239 Views
  • 1 replies
  • 0 likes
  • Premium
  • 239 Views
  • 1 replies
  • 0 likes

Prenium accounts

Hello i have spotify prenium and im having a probleme my brother is using my spotify on is cellphone and im using my on my PC heres the probleme when im on my PC my brother is miles away from and when he turns on spotify on his Cell inm starting to l...

  • Newbie
  • Hello i have spotify prenium and im having a probleme  my brother is using my spotify on is cellphone  and im using my on my PC heres the probleme when im on my PC my brother is miles away ...
  • Ox1
  • Roadie
  • 269 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Unlimited
  • 269 Views
  • 1 replies
  • 0 likes

Pay for premium but listed as free

Paid for premium but account said free not premium. Have ads on account. Why am I paying for premium but can't used it??

  • Newbie
  • Paid for premium but account said free not premium. Have ads on account. Why am I paying for premium but can't used it??
  • Nico
  • Community Legend
  • 265 Views
  • 2 replies
  • 0 likes
  • Premium
  • 265 Views
  • 2 replies
  • 0 likes

I've been locked out of my premium account

I have spotify on my mobile. Opened the app and I was asked to put in my log in details. It didn't accept my password so I reset it. Once into my account all playlists were removed and can only get shuffle play now. Please help! Thank you

  • Casual Listener
  • I have spotify on my mobile. Opened the app and I was asked to put in my log in details. It didn't accept my password so I reset it. Once into my account all playlists were removed and can only get s...
  • 340 Views
  • 0 replies
  • 0 likes
  • Premium
  • 340 Views
  • 0 replies
  • 0 likes

Changed email on Facebook, Spotify won't update

I changed my Facebook email awhile ago (about a month or two ago), but Spotify won't update and is also showing the wrong birthday. I do not have access to the old email anymore and have tried contacting Spotify a few times with no luck. How can I fi...

  • Visitor
  • I changed my Facebook email awhile ago (about a month or two ago), but Spotify won't update and is also showing the wrong birthday. I do not have access to the old email anymore and have tried contac...
  • MattSuda
  • Spotify Star
  • 935 Views
  • 6 replies
  • 0 likes
  • Account
  • 935 Views
  • 6 replies
  • 0 likes

Two accounts

Hi! I hope someone can help me out. The thing is that I have two accounts on Spotify, one with premium service and I was wondering if I can move the premium service to one another. Thanks!

  • Newbie
  • Hi! I hope someone can help me out. The thing is that I have two accounts on Spotify, one with premium service and I was wondering if I can move the premium service to one another.    Tha...
  • Ox1
  • Roadie
  • 184 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 184 Views
  • 1 replies
  • 0 likes

Spotify error code 6, nothing works

hey all,I'm getting a problem every time I load up spoitfy it just comes up with I've tried uninstalling but every time it says the program is still running and it refuses to close in task manager, or using the TASKILL command in cmd. I can only unin...

asdasdasasdasdasdasdasd.png
  • Newbie
  • hey all, I'm getting a problem every time I load up spoitfy it just comes up with   I've tried uninstalling but every time it says the program is still running and it refuses to close in t...
  • 222 Views
  • 0 replies
  • 0 likes
  • Account
  • 222 Views
  • 0 replies
  • 0 likes

Solved!! 2 weeks later. Nothing from Spotify.

I am having an issue the comes from removing Spotify from your facebook account.I have searched multiple posts throughout the forum which all lead the to customer help button.I have sent in a contact request on day 1 day 2 and day 6.I haven't heard a...

  • Regular
  • I am having an issue the comes from removing Spotify from your facebook account. I have searched multiple posts throughout the forum which all lead the to customer help button. I have sent in a...
  • Dbcaliman
  • Regular
  • 1384 Views
  • 15 replies
  • 0 likes
  • Subscription
  • 1384 Views
  • 15 replies
  • 0 likes

I don't receive the e-mail to create a spotify password

Hello everyone, I always loggin with facebook, but I would like to have a specific spotify password. So I do the request to receive the e-mail permitting the creation of the password, but no matter how many times I do it, I never receive it. Why ? Wh...

  • Casual Listener
  • Hello everyone,   I always loggin with facebook, but I would like to have a specific spotify password. So I do the request to receive the e-mail permitting the creation of the password, b...
  • 1129912899
  • Casual Listener
  • 218 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 218 Views
  • 2 replies
  • 0 likes

Rogers Spotify premium account problem

I was using the spotify 7 day trial prior to getting the rogers share everything plan and registering to get the 24 months free premium offer. The 7 days expired, but my account went back to the free version. My username is correct and matches whats ...

  • Newbie
  • I was using the spotify 7 day trial prior to getting the rogers share everything plan and registering to get the 24 months free premium offer. The 7 days expired, but my account went back to the free...
  • Glennf
  • Newbie
  • 1120 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1120 Views
  • 2 replies
  • 0 likes

Spotify Always Uses Facebook Acc. to Log-In, Instead of new Acc. with Email.

So, having made the decision to deactivate my Facebook account, I am not able to use Spotify. I created a new account, added the premium to that new account and now when I try to log in with my new account, spotify continues to choose the fb log-in i...

  • Newbie
  • So,   having made the decision to deactivate my Facebook account, I am not able to use Spotify.  I created a new account, added the premium to that new account and now when I try to log i...
  • 172 Views
  • 0 replies
  • 0 likes
  • Account
  • 172 Views
  • 0 replies
  • 0 likes