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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83418 Views

29 replies

0 likes

  • 83418 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104450 Views

10 replies

3 likes

Account
Login
  • 104450 Views
  • 10 replies
  • 3 likes

Solved!!Superuser Contribution Hi, my ex boyfriend is using my account and I need him off of it, can you please help. Thank You!

Hi, my ex boyfriend is using my account and I need him off of it, can you please help. Thank You!

Casual Listener

Hi, my ex boyfriend is using my account and I need him off of it, can you please help. Thank You!

teepen

Casual Listener

3822 Views

3 replies

0 likes

  • 3822 Views
  • 3 replies
  • 0 likes

Can't log in

I have moved from Ireland to England and now I can't sign in to Spotify my user name is caitlinhxx thankyou

Newbie

I have moved from Ireland to England and now I can't sign in to Spotify my user name is caitlinhxx thankyou

223 Views

0 replies

0 likes

Login
  • 223 Views
  • 0 replies
  • 0 likes

Solved!! Change to payment card not saved

I changed the credit card used to pay for my subscription on 20 July from Visa to Amex, but my subscription renewed on 23 July against the Visa. I have a £1 authorisation from "Ayden UK Ltd" showing on my Amex on 20 July so I know the details were ac...

Casual Listener

I changed the credit card used to pay for my subscription on 20 July from Visa to Amex, but my subscription renewed on 23 July against the Visa. I have a £1 authorisation from "Ayden UK Ltd" showing ...

mandarivas

Newbie

751 Views

3 replies

0 likes

Account
Premium
Subscription
  • 751 Views
  • 3 replies
  • 0 likes

Premium

Hola,tengo cuenta premium pero no puedo agregar canciones que tengo guardadas en mi dispositivo

Newbie

Hola,tengo cuenta premium pero no puedo agregar canciones que tengo guardadas en mi dispositivo

176 Views

0 replies

0 likes

Premium
  • 176 Views
  • 0 replies
  • 0 likes

alldica1012

Pagué tres meses y al segundo mes recibí un email notificándome del cargo por mes...

Newbie

Pagué tres meses y al segundo mes recibí un email notificándome del cargo por mes...

156 Views

0 replies

0 likes

  • 156 Views
  • 0 replies
  • 0 likes

Spotify keeps rejecting my credit card through PayPal.

Every time I enter in my PayPal account to purchase a subscription, it comes up with: "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method." I have a valid cre...

Casual Listener

Every time I enter in my PayPal account to purchase a subscription, it comes up with:   "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. ...

sinfqi

Casual Listener

283 Views

2 replies

0 likes

Account
Premium
Subscription
  • 283 Views
  • 2 replies
  • 0 likes

Account doesn't exist after premium account credit card is cancelled.

It says my Account "doesn't exist" after I've cancelled my premium credit card axadentally, but yet I can get onto the spotify website with the same abbount. How do I get my accout back, and re-pay for it again? I'd hate to loose all of my songs.Than...

Casual Listener

It says my Account "doesn't exist" after I've cancelled my premium credit card axadentally, but yet I can get onto the spotify website with the same abbount.  How do I get my accout back, and re...

185 Views

0 replies

0 likes

Account
Premium
Subscription
  • 185 Views
  • 0 replies
  • 0 likes

Solved!! Cannot Log in with Windows Desktop Client

I am having an issue where I can log in to spotify online but when I try to log in with the WIndows client, it says that I am using the wrong user name and password. I am using Windows 10 Home. Thanks, Dracko67

Casual Listener

I am having an issue where I can log in to spotify online but when I try to log in with the WIndows client, it says that I am using the wrong user name and password.   I am using Windows 10 Ho...

dracko67

Casual Listener

369 Views

1 replies

0 likes

Login
  • 369 Views
  • 1 replies
  • 0 likes

Solved!! Cannot uncheck "Disable all notifications" on web.

I guess this problem started a few months back, when there was two "disable all notifications" checkbox in the settings. I happened to check both of them, and later, Spotify found out that they have put 2 boxes of the same function and removed one of...

Gig Goer

I guess this problem started a few months back, when there was two "disable all notifications" checkbox in the settings. I happened to check both of them, and later, Spotify found out that they have ...

mallorylavonne

Newbie

2462 Views

25 replies

0 likes

Account
Other
  • 2462 Views
  • 25 replies
  • 0 likes

Falla suscripción tarjeta crédito

Por qué todos los meses tengo q rellenar el mismo dato de mi tarjeta de crédito? Cada mes me sale q no proceso y q vuelva a mandar mis datos.

Newbie

Por qué todos los meses tengo q rellenar el mismo dato de mi tarjeta de crédito? Cada mes  me sale q no proceso y q vuelva a mandar mis datos. 

193 Views

0 replies

0 likes

Account
Subscription
  • 193 Views
  • 0 replies
  • 0 likes

Spotify premium charged differently from the actual price.

The price for spotify premium in Malaysaia is Rm. 14.90. I started using the premium since January this year. From what I have seen in the receipts in the spotify page, I had been charged USD 6.99 (around Rm 30) from January until June. And from Augu...

Newbie

The price for spotify premium in Malaysaia is Rm. 14.90. I started using the premium since January this year. From what I have seen in the receipts in the spotify page, I had been charged USD 6.99 (a...

357 Views

0 replies

0 likes

Account
Other
Premium
Subscription
  • 357 Views
  • 0 replies
  • 0 likes

Thanks for the nightmares lads!

Pull up the Spotify service on a pleasant Friday, as you do. Spotify works fine, I start playing my lovely sleep playlist entitled "don't rage fam" and drift soundly into dreamland...And awaken to hear the beautiful sound of a paranormal activity adv...

Newbie

Pull up the Spotify service on a pleasant Friday, as you do. Spotify works fine, I start playing my lovely sleep playlist entitled "don't rage fam" and drift soundly into dreamland... And awaken to ...

193 Views

0 replies

1 likes

Free
  • 193 Views
  • 0 replies
  • 1 likes

Can't Login with Facebook on OSX

Hello, I can't log in into Spotify with Facebook. Sometimes there is a red Message "Service is temporiary unavailable" and sometimes there isn't even a message. I installed Spotify new but that doesn't work. On iPhone and iPad it's the same problem. ...

Visitor

Hello, I can't log in into Spotify with Facebook. Sometimes there is a red Message "Service is temporiary unavailable" and sometimes there isn't even a message. I installed Spotify new but that doesn...

245 Views

0 replies

0 likes

Login
  • 245 Views
  • 0 replies
  • 0 likes

No email from Spotify telling me my username and password?

I log into Spotify through my Facebook account and would like a normal account username and password so I can log in without Facebook. I have pressed the 'sent email to set password' button in the 'set device password' section of my account, but no e...

Newbie

I log into Spotify through my Facebook account and would like a normal account username and password so I can log in without Facebook. I have pressed the 'sent email to set password' button in the 's...

175 Views

0 replies

0 likes

Account
  • 175 Views
  • 0 replies
  • 0 likes

Charges

I have a charge for something I didn't even buy for 10.71 I need to know what I am paying for here.

Newbie

I have a charge for something I didn't even buy for 10.71 I need to know what I am paying for here.

188 Views

0 replies

0 likes

Account
  • 188 Views
  • 0 replies
  • 0 likes

Charged 3 times and still not on premium

I'm trying to get premium and I'm still on trial version. My credit card got charged 3 times. M I updated my phone, reinstalled the app, logged out, signed back in. I literally tried everything but I still don't get premium.

Newbie

I'm trying to get premium and I'm still on trial version. My credit card got charged 3 times. M I updated my phone, reinstalled the app, logged out, signed back in. I literally tried everything but I...

MattSuda

Spotify Star

241 Views

1 replies

0 likes

Premium
  • 241 Views
  • 1 replies
  • 0 likes

Can I recover deleted songs from a playlist?

Today I noticed that my "song of the day" playlist had all it's songs deleted. I don't know if I accidentally clicked something to make this happen, but I noticed at Friday 10:55am. I was using this playlist yesterday night and all the songs were sti...

Newbie

Today I noticed that my "song of the day" playlist had all it's songs deleted. I don't know if I accidentally clicked something to make this happen, but I noticed at Friday 10:55am. I was using this ...

250 Views

0 replies

0 likes

Account
Free
Other
  • 250 Views
  • 0 replies
  • 0 likes

HELP!!!

Ok. I got the 7 day free trial and I didn't know when it was gonna end cuz I wasn't paying attention to it, then the trial ended and I want it back like that change ur date and time in settings glitch thing. My question is CAN I DO THAT GLITCH/HACK O...

Newbie

Ok. I got the 7 day free trial and I didn't know when it was gonna end cuz I wasn't paying attention to it, then the trial ended and I want it back like that change ur date and time in settings glitc...

MattSuda

Spotify Star

360 Views

1 replies

0 likes

Free
Other
Premium
Subscription
Unlimited
  • 360 Views
  • 1 replies
  • 0 likes

Hey Spotify! What is the deal with the family plan in Canada ??? No one seems to have any answers

Hey Spotify! What is the deal with the family plan in Canada ??? No one seems to have any answers as to what is going on. Some threads are over a year old and no answers.At this point, its cheaper for me to sign everyone up for slacker radio for $4 a...

Newbie

Hey Spotify! What is the deal with the family plan in Canada ??? No one seems to have any answers as to what is going on. Some threads are over a year old and no answers. At this point, its cheaper ...

ProgTym

Roadie

692 Views

2 replies

5 likes

  • 692 Views
  • 2 replies
  • 5 likes

how do i subscribed with my google account

so insted of puting a credit card on i want to subscribe and make it pay through my google account but i have no idea how to get their and ive tryed a lot!?!

Casual Listener

so insted of puting a credit card on i want to subscribe and make it pay through my google account but i have no idea how to get their and ive tryed a lot!?!

Reflux_

Community Legend

744 Views

6 replies

0 likes

Premium
  • 744 Views
  • 6 replies
  • 0 likes