Announcements

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ooleebs1
  • Regular
  • 198353 Views
  • 720 replies
  • 63 likes
  • Account
  • 198353 Views
  • 720 replies
  • 63 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1102240 Views
  • 118 replies
  • 106 likes
  • Account
  • 1102240 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Brimet316
  • Visitor
  • 55196 Views
  • 58 replies
  • 8 likes
  • Account
    Login
    Premium
  • 55196 Views
  • 58 replies
  • 8 likes

How to merge old with current accounts

Hi ThereMy old email associated with Spotify was hacked -so was my facebook account-, so I lost all access to it. I blocked my old Spotify account and purchased a new one, but I don't want to loose all my playlists and preferences. Is there any way t...

  • Newbie
  • Hi There My old email associated with Spotify was hacked -so was my facebook account-, so I lost all access to it. I blocked my old Spotify account and purchased a new one, but I don't want to loo...
  • Jᴀᴄᴋ
  • Roadie
  • 198 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 198 Views
  • 1 replies
  • 0 likes

Perdi minha conta premium

Preciso de ajuda para cancelar uma conta, estou recebendo uma fatura todo mês, e meu celular foi roubado e esqueci da senha da minha conta, eu já estou pagando a fatura sem poder usar o aplicativo. a conta é essa guilhermearw@hot...por favor me ajude...

  • Newbie
  • Preciso de ajuda para cancelar uma conta, estou recebendo uma fatura todo mês, e meu celular foi roubado e esqueci da senha da minha conta, eu já estou pagando a fatura sem poder usar o aplicativo. a...
  • Bittencourt
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • Premium
  • 283 Views
  • 1 replies
  • 0 likes

Account wiped out (no user name, no songs, lost all subscription info)

This morning I my Spotify app asked me to log in but apparently username/password was wrong, I tried to reset the password but now my account looks completely empty. I had a premium subscription for 3 years now and none of the saved songs/playlists o...

  • Newbie
  • This morning I my Spotify app asked me to log in but apparently username/password  was wrong, I tried to reset the password but now my account looks completely empty. I had a premium subscriptio...
  • MalibuMonsta
  • Casual Listener
  • 264 Views
  • 1 replies
  • 0 likes
  • Account
  • 264 Views
  • 1 replies
  • 0 likes

[Discover weekly] Disable language

How I can disable songs in given language? I don't want to have 90% polish song in my weekly doscover list.

  • Casual Listener
  • How I can disable songs in given language? I don't want to have 90% polish song in my weekly doscover list.
  • A_Musicophile
  • Community Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 306 Views
  • 1 replies
  • 0 likes

My spotify account keep logging out from my phone

PlanPremiumCountrySingaporeDeviceIPhone XR Operating SystemiOS 11? My Question or IssueIve been having this issue lately about my account being log out of a sudden on my phone. And when I log in, it seems like someone used my account as it played a s...

  • Visitor
  •   Plan Premium Country Singapore Device IPhone XR  Operating System iOS 11?   My Question or Issue Ive been having this issue lately about my account being log out of a sudd...
  • J-Bayudang
  • Composer
  • 188 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 188 Views
  • 1 replies
  • 0 likes

Account being constantly hijacked by Jacob's IPhone (?)

Lately I've been discovering albums showing up in my recently played thta I have no recollection of playing. See images 1 and 2. This has been going on for a while now, but it was so infrequent, I brushed it off as some Chinese or Russian bot that go...

Screenshot_20190528-064812.png Screenshot_20190528-064822.png Screenshot_20190528-064828.png
  • Regular
  • Lately I've been discovering albums showing up in my recently played thta I have no recollection of playing. See images 1 and 2.   This has been going on for a while now, but it was so infrequ...
  • A_Musicophile
  • Community Legend
  • 419 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Security
  • 419 Views
  • 3 replies
  • 0 likes

One device is out of the Spotify network

PlanPremiumCountryHungaryDeviceDesktop PCOperating SystemWin7 My Question or IssueI have (had) a Spotify network of 4 devices: a laptop with Kubuntu 18.10, a Xiaomi Redmi 4X, an Amazon Echo and a Win7 PC. However the win7 PC started to live a life on...

  • Casual Listener
  • Plan Premium Country Hungary Device Desktop PC Operating System Win7   My Question or Issue I have (had) a Spotify network of 4 devices: a laptop with Kubuntu 18.10, a Xiaomi Redmi 4X,...
  • J-Bayudang
  • Composer
  • 211 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to wipe my history?

I just realized someone had hacked into my account, since apparently a few months ago. Probably because I reused an old password (my mistake). I've now changed my password and used the "log out everywhere" button, so I assume I'll be safe from now on...

  • Visitor
  • I just realized someone had hacked into my account, since apparently a few months ago. Probably because I reused an old password (my mistake). I've now changed my password and used the "log out every...
  • Daisy
  • Spotify Legend
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution I pay double..

Hei. I have payed the Spotify Limited for a year. I paid whit paypall 990.-Nok 03.12.2017. And when I checked my account on Spotify , you still charge me 99 NOK each month .so I pay double . Can you fix it? See attachments . Regards Lise Lepsoy EMAIL...

  • Newbie
  • Hei. I have payed the Spotify Limited for  a year. I paid whit paypall 990.-Nok  03.12.2017. And when I checked my account on Spotify , you still charge me 99 NOK  each month .so I p...
  • Daisy
  • Spotify Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

I'm done with Spotify

PlanPremium (I just finished downloading all my music. Quitting in a few seconds.)CountryTurkeyDevice(Samsung Galaxy S8)Operating System(Android Pie) My Question or IssueI have over 20 **bleep** accounts and no matter how strong the password is, Face...

  • Casual Listener
  • Plan Premium (I just finished downloading all my music. Quitting in a few seconds.) Country Turkey Device (Samsung Galaxy S8) Operating System (Android Pie)   My Question or Issue I ha...
  • J-Bayudang
  • Composer
  • 580 Views
  • 6 replies
  • 0 likes
  • Account
    Login
  • 580 Views
  • 6 replies
  • 0 likes

Solved!! Suddenly got kicked out of my account, can't log back in and emails aren't showing in my inbox

PlanPremiumCountryPolandDeviceDoesn't work anywhere My Question or IssueWhen I was listening to music I suddenly got logged off of my account (be1s), and can't log back in. Tried to reset password but emails aren't reaching my inbox. I'm very confuse...

  • Visitor
  • Plan Premium Country Poland Device Doesn't work anywhere   My Question or Issue When I was listening to music I suddenly got logged off of my account (be1s), and can't log back in. Tried...
  • user-removed
  • Not applicable
  • 11470 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 11470 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution I can't believe what I'm reading

So, I've been kicked out / logged out from the account that I've held for years, many years. My username: [snip - Community Moderator edit]My password: not accepted when trying to log inI no longer use the Facebook account or email from when I signed...

  • Visitor
  • So, I've been kicked out / logged out from the account that I've held for years, many years.   My username: [snip - Community Moderator edit] My password: not accepted when trying to log in...
  • Katerina
  • Spotify Legend
  • 1714 Views
  • 6 replies
  • 0 likes
  • Account
  • 1714 Views
  • 6 replies
  • 0 likes

Account Accidentally Deleted

My original account was deleted unexpectedly due to an expiration of th email account. Is there a way that those playlists can be accessed and saved on the new account? They were private so they do not show up when searched for.

  • Newbie
  • My original account was deleted unexpectedly due to an expiration of th email account. Is there a way that those playlists can be accessed and saved on the new account? They were private so they do n...
  • J-Bayudang
  • Composer
  • 285 Views
  • 1 replies
  • 0 likes
  • Account
  • 285 Views
  • 1 replies
  • 0 likes

Solved!! Email address in Account Overview is not mine!!

The email address that is listed for my profile isn't my email address. I can still access my account as it linked with my Facebook but this is the only way I can log in as typing in my email and password doesn't work. I cannot change this email as w...

  • Casual Listener
  • The email address that is listed for my profile isn't my email address. I can still access my account as it linked with my Facebook but this is the only way I can log in as typing in my email and pas...
  • J-Bayudang
  • Composer
  • 352 Views
  • 3 replies
  • 0 likes
  • 352 Views
  • 3 replies
  • 0 likes

Solved!! Spotify randomly starts playing music from a Web Device without control

PlanPremium for FamilyCountryItalyDeviceSamsung Galaxy 8Operating SystemWindows 10 My Question or IssueThe problem is not related to the device or platform used, it happens independently.Spotify randomly starts to play a song that I don't know. I can...

  • Casual Listener
  • Plan Premium for Family Country Italy Device Samsung Galaxy 8 Operating System Windows 10   My Question or Issue The problem is not related to the device or platform used, it happens i...
  • J-Bayudang
  • Composer
  • 898 Views
  • 5 replies
  • 0 likes
  • Account
    Other
    Premium
  • 898 Views
  • 5 replies
  • 0 likes

Account lost after password reset

PlanFreeCountryIndiaDeviceHP PavilionOperating SystemUbuntu 16.04 My Question or IssueI made my spotify account about a year ago (using VPN). Recently I reinstalled my OS and lost all my saved logins. When I tried resetting my password today using th...

  • Newbie
  • Plan Free Country India Device HP Pavilion Operating System Ubuntu 16.04   My Question or Issue I made my spotify account about a year ago (using VPN). Recently I reinstalled my OS a...
  • J-Bayudang
  • Composer
  • 313 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 313 Views
  • 1 replies
  • 0 likes

I cannot login to Spotify -please help

I use spotify on my laptop - a Lenovo Yoga 720 and my phone a Samsung S9+I am using spotify in Ireland. I cannot open my Spotify account. I had to open a new Spotify account under a new name with a new email address to be able to post in this forum t...

  • Newbie
  • I use spotify on my laptop - a Lenovo Yoga 720 and my phone a Samsung S9+ I am using spotify in Ireland.   I cannot open my Spotify account. I had to open a new Spotify account under a new na...
  • J-Bayudang
  • Composer
  • 234 Views
  • 1 replies
  • 0 likes
  • Account
  • 234 Views
  • 1 replies
  • 0 likes

Error Page on Cancel

Premium plan, using desktop, firefox, Imac.Go to manage plan > change or cancelReceive this error page. Same error page when trying on mobile. I even get an error just trying to post about the error. Oof. Seriously I've filled out like 20 captchas at...

Screen Shot 2019-05-27 at 8.33.04 AM.png Screen Shot 2019-05-27 at 8.45.57 AM.png
  • Newbie
  • Premium plan, using desktop, firefox, Imac. Go to manage plan > change or cancel Receive this error page. Same error page when trying on mobile.   I even get an error just try...
  • Billy-J
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 211 Views
  • 1 replies
  • 0 likes

Account has Thrown me out - can't log back in

My account has thrown me out and asked me to log back in. When I put in my log in details (which I know are 100% correct) it doesn't accept my log in and says there is no account that matches that username and password. Therefore, I tried to reset my...

  • Visitor
  • My account has thrown me out and asked me to log back in. When I put in my log in details (which I know are 100% correct) it doesn't accept my log in and says there is no account that matches that us...
  • J-Bayudang
  • Composer
  • 253 Views
  • 1 replies
  • 0 likes
  • Login
  • 253 Views
  • 1 replies
  • 0 likes

Lost access to email, now can't close account

PlanFamily Premium AccountCountryNew Zealand DevicePCOperating SystemWindows 10 My Question or IssueI have lost access to my email address following it being hacked. And I believe my spotify account was hacked aswell through that email address and th...

  • Newbie
  • Plan Family Premium Account Country New Zealand   Device PC Operating System Windows 10   My Question or Issue I have lost access to my email address following it being hacked. A...
  • OneByBoo
  • Community Legend
  • 511 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 511 Views
  • 1 replies
  • 0 likes