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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

290847 Views

529 replies

34 likes

Account
Free
  • 290847 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13678 Views

6 replies

11 likes

Security
  • 13678 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541078 Views

990 replies

114 likes

Account
  • 541078 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129657 Views

74 replies

12 likes

Account
Login
Premium
  • 129657 Views
  • 74 replies
  • 12 likes

Extra charge

Last Monday 11/9/15 I try to pay my membership and I got charge for $5.29 And $9,99 so I want to know when I'll receive my money back? Please help

Newbie

Last Monday 11/9/15 I try to pay my membership and I got charge for $5.29 And $9,99 so I want to know when I'll receive my money back? Please help

LalaMunstar

Newbie

221 Views

1 replies

0 likes

Premium
  • 221 Views
  • 1 replies
  • 0 likes

When I get an email after I forgot my password, it gave me my old username and I'm in my old account

So I had an account ages ago and it only had a few song on it before I forgot my password so I just made a new account. So I've been using this account for months now but today I accidentaly logged out and I didn't know my username or password!! So y...

Newbie

So I had an account ages ago and it only had a few song on it before I forgot my password so I just made a new account. So I've been using this account for months now but today I accidentaly logged o...

130 Views

0 replies

0 likes

  • 130 Views
  • 0 replies
  • 0 likes

Family Plan and old 2 Premium account

Hi, i have 2 premium account, one for me, one for my wife, in total mountly is 19,98€, how is possible to migrate to family plan?

Newbie

Hi,  i have 2 premium account, one for me, one for my wife, in total mountly is 19,98€, how is possible to migrate to family plan?

182 Views

0 replies

0 likes

Account
Premium
  • 182 Views
  • 0 replies
  • 0 likes

Facebook account deactivated

Hello, I have a premium account and log in with my spotify account is connect with Facebook. I want to connect to spotify without my facebook account, just with a normal username and password. How can I do this without lost my payment from the curren...

Newbie

Hello,   I have a premium account and log in with my spotify account is connect with Facebook. I want to connect to spotify without my facebook account, just with a normal username and passwor...

168 Views

0 replies

0 likes

Account
  • 168 Views
  • 0 replies
  • 0 likes

I need a refund

This is really ridiculous and unorganized, you need a new way of communicating because I've been waiting for three days for a freaking reply. I keep emailing saying my card was charged and i had already cancelled my subscription and nothing happens. ...

Music Fan

This is really ridiculous and unorganized, you need a new way of communicating because I've been waiting for three days for a freaking reply. I keep emailing saying my card was charged and i had alre...

MauriceMV

Spotify Star

315 Views

4 replies

0 likes

Account
Subscription
  • 315 Views
  • 4 replies
  • 0 likes

Cant change country

I cant change country and need help. I neither cant change phonenumber, or mail or anything becaus I need to pick a country in the list. But the dorp down is gray and I cant choose any country in any list.

Newbie

I cant change country and need help. I neither cant change phonenumber, or mail or anything becaus I need to pick a country in the list. But the dorp down is gray and I cant choose any country in any...

135 Views

0 replies

0 likes

Account
  • 135 Views
  • 0 replies
  • 0 likes

Bought Premium Membership on Ebay - not sure if this is ok

Dear Community, i bought - maybe to fast- 2 months premium membership on Ebay. The price was pretty cheap and i thought its an special offer.After all im not sure if this is legal. I payed 5€ for 2 month premium Membership. After all i dont want to d...

Newbie

Dear Community,   i bought - maybe to fast- 2 months premium membership on Ebay. The price was pretty cheap and i thought its an special offer. After all im not sure if this is legal. I payed...

1244 Views

0 replies

0 likes

Account
Premium
Security
  • 1244 Views
  • 0 replies
  • 0 likes

Solved!! student discount on family subscriptions

Can I use the student discount with family subscriptions?

Newbie

Can I use the student discount with family subscriptions?

Nico

Community Legend

244 Views

1 replies

0 likes

Subscription
  • 244 Views
  • 1 replies
  • 0 likes

Spotify please give me Connect on phone app soon or i have too leave you

I love my Spotify account. I love my phone too. I have Spotify compatible networkplayer at home, but cannot use phone with player. So now i look for more solutions like chromecast. If i buy Chromecast audio i will quit my Spotify account. Hope Spotif...

Newbie

I love my Spotify account. I love my phone too. I have Spotify compatible networkplayer at home, but cannot use phone with player. So now i look for more solutions like chromecast. If i buy Chromecas...

147 Views

0 replies

0 likes

Other
Subscription
  • 147 Views
  • 0 replies
  • 0 likes

need help

I registerd by my Facebook account i dont have Facebook enymoreI tryed to pay with the same card and is not working can somebody help

Newbie

I registerd by my Facebook account i dont have Facebook enymore I tryed to pay with the same card and is not working can somebody help

149 Views

0 replies

0 likes

Premium
  • 149 Views
  • 0 replies
  • 0 likes

Don't receive e-mail

I have tried to invite a person several times she never receive emails

Casual Listener

I have tried to invite a person several times she never receive emails

Ar1967

Casual Listener

162 Views

1 replies

0 likes

Account
  • 162 Views
  • 1 replies
  • 0 likes

Changing or Resetting password

I forgot my password & it won't let me change it without knowing what the old one is. If I knew that, I wouldn't have to change it. Doesn't make sense. Why can't I have a link to just change it. All my music is on here.

Casual Listener

I forgot my password & it won't let me change it without knowing what the old one is. If I knew that, I wouldn't have to change it. Doesn't make sense. Why can't I have a link to just change it. ...

Ox1

Roadie

264 Views

3 replies

0 likes

Login
  • 264 Views
  • 3 replies
  • 0 likes

Transfer my music from one account to the other

I want to deactivate my facebook and still keep my spotify. i looked around online and it looks like the only way to do that is to make a new account and contact Spotify to ask them to transfer from one account to the other. I can't find any email or...

Newbie

I want to deactivate my facebook and still keep my spotify. i looked around online and it looks like the only way to do that is to make a new account and contact Spotify to ask them to transfer from ...

user-removed

Not applicable

229 Views

1 replies

0 likes

  • 229 Views
  • 1 replies
  • 0 likes

can't remove unknown device

Someone is logged in to my spotify account. The devices name is "PS4-447". I don't own a PS4. I already tried to remove all devices with the "sign out everywhere" button and changed my password in facebook (because this is the way I sign in). But thi...

Newbie

Someone is logged in to my spotify account. The devices name is "PS4-447". I don't own a PS4. I already tried to remove all devices with the "sign out everywhere" button and changed my password in fa...

327 Views

0 replies

0 likes

Other
  • 327 Views
  • 0 replies
  • 0 likes

Payment made and no service.

I have been with Spotify for 3 months they received there payment of $9.99 for November and now I don't have Premium andymore, I have no service Premium and the phone numbers that they have published aredon't work when money is involved I need to spe...

Newbie

I have been with Spotify for 3 months they received there payment of $9.99 for November and now I don't have Premium andymore, I have no service Premium and the phone numbers that they have publ...

161 Views

0 replies

0 likes

Account
Premium
Subscription
  • 161 Views
  • 0 replies
  • 0 likes

RECUPERACION DE LISTAS BORRADAS

Hola, acabo de borrar dos listas Gym Leo y Español, por favor como puedo recuperarla??mi nombre de usuario ljlmatrix

Newbie

Hola, acabo de borrar dos listas Gym Leo y Español, por favor como puedo recuperarla?? mi nombre de usuario ljlmatrix

154 Views

0 replies

0 likes

Premium
  • 154 Views
  • 0 replies
  • 0 likes

Prepaid cards

Can i use a prepaid visa to get Spotify premium in Canada ?

Newbie

Can i use a prepaid visa to get Spotify premium in Canada ?

218 Views

0 replies

0 likes

Premium
  • 218 Views
  • 0 replies
  • 0 likes

Cannot log into ps4 app

I have no way to log onto my account on my ps4, even though I can log on on my computer. I've reset my password twice and reinstalled the app. I have no access to my router, but the fact I would need to just to get this app to function is proof as to...

Casual Listener

I have no way to log onto my account on my ps4, even though I can log on on my computer. I've reset my password twice and reinstalled the app. I have no access to my router, but the fact I would need...

Reflux_

Community Legend

330 Views

2 replies

0 likes

Free
  • 330 Views
  • 2 replies
  • 0 likes

itunes codee

so im from singapore i used to have spotify premium and i use itunes card to pay but recently i wanted to change my apple id account so i cancel the subscriptionso after i changed i got another itunes card and redeem it in appstore and after that i w...

Newbie

so im from singapore i used to have spotify premium and i use itunes card to pay but recently i wanted to change my apple id account so i cancel the subscription so after i changed i got another itu...

264 Views

0 replies

0 likes

Account
Premium
Subscription
  • 264 Views
  • 0 replies
  • 0 likes

Want to add other people to my account

Hello, I am writing to you since I want to add some of my family members to my account. I was told this was possible, in order to conform a group, and we could pay a different amount of money, lower than the price we should pay if we suscribed indivi...

Visitor

Hello,   I am writing to you since I want to add some of my family members to my account. I was told this was possible, in order to conform a group, and we could pay a different amount of mone...

Ox1

Roadie

173 Views

1 replies

0 likes

Account
Premium
Subscription
  • 173 Views
  • 1 replies
  • 0 likes