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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8495 Views
  • 1 replies
  • 9 likes
  • Security
  • 8495 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 475868 Views
  • 978 replies
  • 111 likes
  • Account
  • 475868 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1208111 Views
  • 119 replies
  • 117 likes
  • Account
  • 1208111 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119268 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119268 Views
  • 72 replies
  • 12 likes

Can i restore an account ?

I did not pay my daughters account in time after have gotten a new Master Card. Account is gone. Can we restore it and find back to her old playlist someone ?

  • Casual Listener
  • I did not pay my daughters account in time after have gotten a new Master Card.  Account is gone. Can we restore it and find back to her old playlist someone ? 
  • tusenfryd1
  • Casual Listener
  • 2521 Views
  • 2 replies
  • 1 likes
  • Account
  • 2521 Views
  • 2 replies
  • 1 likes

Solved!! Payment issues

Spotify keeps charging 10 euro per month even though I have a free subscription, and I cannot cancel it cause in my account details it says that I have Spotify Free subscription... How can I stop it?

  • Newbie
  • Spotify keeps charging 10 euro per month even though I have a free subscription, and I cannot cancel it cause in my account details it says that I have Spotify Free subscription... How can I stop it?
  • casperbm
  • Newbie
  • 442 Views
  • 2 replies
  • 0 likes
  • 442 Views
  • 2 replies
  • 0 likes

Charged £4 instead of £9.99

I saw on my bank account the recent spotify charge and it was listed as being £4. Is there a reason for this?

  • Casual Listener
  • I saw on my bank account the recent spotify charge and it was listed as being £4. Is there a reason for this?
  • Merik
  • Community Legend
  • 402 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 402 Views
  • 8 replies
  • 0 likes

Logging on with new phone

When i try log in on my new phone it says i have already created an account with that email...yes that is why im trying to get onto it?

  • Newbie
  • When i try log in on my new phone it says i have already created an account with that email...yes that is why im trying to get onto it?
  • jean3601
  • Community Legend
  • 132 Views
  • 1 replies
  • 0 likes
  • Account
  • 132 Views
  • 1 replies
  • 0 likes

Getting help

How can i get help from customer support about my account,want to change my payment method but it's showing the wrong subscription typecheers

  • Casual Listener
  • How can i get help from customer support about my account, want to change my payment method but it's showing the wrong subscription type cheers
  • jean3601
  • Community Legend
  • 222 Views
  • 3 replies
  • 0 likes
  • Account
  • 222 Views
  • 3 replies
  • 0 likes

Solved!! Premium

Hi, I just got Spotify premium but I can't access the offline conexion or high quality listening or anything else. It appears when I go to "my account" that i'm premium but not on my computer or cellphone. Do I have to wait some time?What can I do? T...

  • Newbie
  • Hi,    I just got Spotify premium but I can't access the offline conexion or high quality listening or anything else. It appears when I go to "my account"  that i'm premium but not o...
  • jean3601
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • Premium
  • 243 Views
  • 1 replies
  • 0 likes

Deleting

I made my self an old account when I was younger and I want only one account so how do I delete my old one?

  • Newbie
  • I made my self an old account when I was younger and I want only one account so how do I delete my old one?
  • jean3601
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • Premium
  • 174 Views
  • 1 replies
  • 0 likes

HELP - Cannot change country of residence

Hello,I created my Spotify account a very long time ago (I honestly do not remember when) in the USA, but I am currently in South Africa until March 2016. Spotify will all of a sudden not let me log in because my country does not match the country li...

  • Newbie
  • Hello, I created my Spotify account a very long time ago (I honestly do not remember when) in the USA, but I am currently in South Africa until March 2016. Spotify will all of a sudden not let me ...
  • 161 Views
  • 0 replies
  • 0 likes
  • Free
  • 161 Views
  • 0 replies
  • 0 likes

Help

I paid for my subscription and was charged and it said they could not verify my student status. So why was I still charged but I have no access to spotify?

  • Newbie
  • I paid for my subscription and was charged and it said they could not verify my student status. So why was I still charged but I have no access to spotify?
  • Ox1
  • Roadie
  • 171 Views
  • 1 replies
  • 0 likes
  • Premium
  • 171 Views
  • 1 replies
  • 0 likes

What Happened To My Account? Not Active

What is going on? I redeemed a one year prepaid gift card on my account (not this one. I had to make this account to post on the forums) and 4 days later, out of the blue, I can't log in. My password doesn't work and when I try to reset my password, ...

  • Casual Listener
  • What is going on? I redeemed a one year prepaid gift card on my account (not this one. I had to make this account to post on the forums) and 4 days later, out of the blue, I can't log in. My password...
  • accountdeleted
  • Casual Listener
  • 530 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 530 Views
  • 1 replies
  • 1 likes

Going from Family to Premium Account

I share a family account with my brother but now I have a spotify voucher for my birthday (and so does he), we can't use them while we have a family account!!?? (stupid idea).So now I have to change my subscription so I can actually use my birthday p...

  • Newbie
  • I share a family account with my brother but now I have a spotify voucher for my birthday (and so does he), we can't use them while we have a family account!!??  (stupid idea). So now I have to...
  • Ox1
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 179 Views
  • 1 replies
  • 0 likes

spotify student

How can i change from premium to spotify student? do i have to cancel my subscription and start it all over or can i do it directly somehow?

  • Newbie
  • How can i change from premium to spotify student? do i have to cancel my subscription and start it all over or can i do it directly somehow?  
  • Ox1
  • Roadie
  • 177 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 177 Views
  • 1 replies
  • 0 likes

Spotify Family no Invte

I have a Spotify Family Account £14.99 per month with just myself and one member on it.I would like to add another member of my family I cannot see an 'INVITE" button on my account only view is myself as administrator and option to remove my one curr...

  • Newbie
  • I have a Spotify Family Account £14.99 per month with just myself and one member on it. I would like to add another member of my family   I cannot see an 'INVITE" button on my account only vi...
  • 182 Views
  • 0 replies
  • 1 likes
  • Account
  • 182 Views
  • 0 replies
  • 1 likes

Was a happy premium for 2months then suddenly free

Got Spotify premium right away in August. About 2 weeks ago I noticed I couldn't pick songs and it says I'm under free. I tried upgrading again with the same payment didn't work. Tried reinstalling didn't work. Sent an email didn't get a response. Yo...

  • Newbie
  • Got Spotify premium right away in August. About 2 weeks ago I noticed I couldn't pick songs and it says I'm under free. I tried upgrading again with the same payment didn't work. Tried reinstalling d...
  • 133 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 133 Views
  • 0 replies
  • 0 likes

No more Facebook connect

Hi,I have created my account with facebook connect. Now i don't to want to log with facebook. I create a password in my profil. But my ID is a number and not my mail. How to canceled my Facebook connect for Spotify ? And How to get back my mail as my...

  • Newbie
  • Hi, I have created my account with facebook connect. Now i don't to want to log with facebook. I create a password in my profil. But my ID is a number and not my mail. How to canceled my Facebook ...
  • 146 Views
  • 0 replies
  • 0 likes
  • Account
  • 146 Views
  • 0 replies
  • 0 likes

Payment problems with Premium

I tried to get Spotify Premium which cost 9,99 euros. When I got my receipt it shows that I have paid over 119,99 euros. My account shows that my Premiun will last till 4.11.2016. It seems that I have paid for one year but it was ment to be every mon...

  • Newbie
  • I tried to get Spotify Premium which cost 9,99 euros. When I got my receipt it shows that I have paid over 119,99 euros. My account shows that my Premiun will last till 4.11.2016. It seems that I hav...
  • 128 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 128 Views
  • 0 replies
  • 0 likes

login Failed

I've never logged into spotify before and now that i've tried, it says 'You can only use Spotify abroad for 14 days'. I've read other forums where it says to change the country, but I can't log in to do that!

  • Newbie
  • I've never logged into spotify before and now that i've tried, it says 'You can only use Spotify abroad for 14 days'. I've read other forums where it says to change the country, but I can't log in to...
  • RaùlSegarra
  • Newbie
  • 276 Views
  • 2 replies
  • 0 likes
  • Login
  • 276 Views
  • 2 replies
  • 0 likes

I have paid but appears as a free account

I have paid but it appears as a free account, please help me this is tus ID MJ6F879M2T of the pay.Tan you

  • Newbie
  • I have paid but it appears as a free account, please help me this is tus ID MJ6F879M2T of the pay. Tan you
  • 125 Views
  • 0 replies
  • 0 likes
  • Account
  • 125 Views
  • 0 replies
  • 0 likes

Had been set up with recurring payments for over 2 years, now credit card not working

Hi, I've had recurring payments set up with my credit card for over a year. Yesterday, I received an email saying my premium account had been paused because my payment didn't go through. I've contacted my credit card company and they report no issues...

  • Casual Listener
  • Hi, I've had recurring payments set up with my credit card for over a year. Yesterday, I received an email saying my premium account had been paused because my payment didn't go through. I've contact...
  • Emh39
  • Casual Listener
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 172 Views
  • 1 replies
  • 0 likes

Transferring Account

I just signed up for a Rogers account and now I get spotify for free, so how do I transfer my current trial account under my rogers one?

  • Newbie
  • I just signed up for a Rogers account and now I get spotify for free, so how do I transfer my current trial account under my rogers one?
  • 186 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 186 Views
  • 0 replies
  • 0 likes