Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Casual Listener
  • 174640 Views
  • 187 replies
  • 13 likes
  • Account
    Free
  • 174640 Views
  • 187 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11560 Views
  • 6 replies
  • 11 likes
  • Security
  • 11560 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 516928 Views
  • 986 replies
  • 113 likes
  • Account
  • 516928 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126249 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126249 Views
  • 74 replies
  • 12 likes

Oops, seems your card or payment provider is having a bad day.

I've tried to renew my premium subscription multiple times on multiple platforms. Windows, Mac, Chrome, Safari... I keep receiving the following message: Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been ch...

  • Casual Listener
  • I've tried to renew my premium subscription multiple times on multiple platforms.   Windows, Mac, Chrome, Safari...   I keep receiving the following message:    Oops, seems...
  • 217 Views
  • 0 replies
  • 0 likes
  • Premium
  • 217 Views
  • 0 replies
  • 0 likes

Suddenly, my credit card is being rejected

I am a Dutch citizen living in Malaysia. I have been subscribing to Spotify ever since december 2013. Now suddenly I received a mail entitled Spotify Payment Failure. I was surprised, because there is nothing wrong with my creditcard. When I tried to...

  • Casual Listener
  • I am a Dutch citizen living in Malaysia. I have been subscribing to Spotify ever since december 2013. Now suddenly I received a mail entitled Spotify Payment Failure. I was surprised, ...
  • kwinegar
  • Newbie
  • 532 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 532 Views
  • 3 replies
  • 0 likes

password

Hi I can't log in iv tried and tried, iv reset my password but it keeps advising me that the page has expired.Can some one advise what I need to do to get back in?

  • Newbie
  • Hi I can't log in iv tried and tried, iv reset my password but it keeps advising me that the page has expired. Can some one advise what I need to do to get back in?
  • Nico
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • Login
  • 213 Views
  • 1 replies
  • 0 likes

student discount went away after 1 month

I paid for premium student Spotify and had for 1 month. I didn't change the credit card but now I am back to register service. I am a full time student so not sure what happened.

  • Newbie
  • I paid for premium student Spotify and had for 1 month. I didn't change the credit card but now I am back to register service. I am a full time student so not sure what happened.
  • 158 Views
  • 0 replies
  • 0 likes
  • Premium
  • 158 Views
  • 0 replies
  • 0 likes

Rogers Premium Spotify subscription

I signed up for Spotify Premium subsctiption through my Rogers Wireless plan because it is free for 2 years. However I already have an existing Premium Spotify account that I pay for. So I can cancelled my premium account and linked my Rogers acount ...

  • Newbie
  • I signed up for Spotify  Premium subsctiption through my Rogers Wireless plan because it is free for 2 years. However I  already have an existing Premium Spotify account that I pay for. So ...
  • 239 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 239 Views
  • 0 replies
  • 0 likes

I can't get 30-day trial premium via PayPal

Hi. I'm just trying to get 30-day trial premium via my PayPal account, but after checkout, i'm come back into purchase' panel by system. And i have not get premium account. Sorry for my bad english P.S. I have 1$ at PayPal account

  • Newbie
  • Hi. I'm just trying to get 30-day trial premium via my PayPal account, but after checkout, i'm come back into purchase' panel by system. And i have not get premium account. Sorry for my bad english ...
  • Nico
  • Community Legend
  • 387 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 387 Views
  • 1 replies
  • 0 likes

Overcharging

Why does it say on Spotify website it is $9.99 a month.But on the app it says $12.99???

  • Newbie
  • Why does it say on Spotify website it is $9.99 a month. But on the app it says $12.99???
  • 144 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 144 Views
  • 0 replies
  • 0 likes

Help me

I am trying to delete the 30 day trial and it's not letting me I don't wanna get charged

  • Casual Listener
  • I am trying to delete the 30 day trial and it's not letting me I don't wanna get charged
  • Laurenthorne
  • Casual Listener
  • 244 Views
  • 2 replies
  • 0 likes
  • Premium
  • 244 Views
  • 2 replies
  • 0 likes

Family Premium not working

Hello, I've used the family plan for premium, paid for an entire year and it's not working anymore, last night was working perfectly, what happened?

  • Casual Listener
  • Hello, I've used the family plan for premium, paid for an entire year and it's not working anymore, last night was working perfectly, what happened?
  • 190 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 190 Views
  • 0 replies
  • 0 likes

Someone used my email to create account, now I'm having issue changing the country on my account!

Hello.Hoping someone can help.I join sportify 3 weeks ago and came to realize that someone was using my email account.That person is from Spain. Now that my password has been reset so my account wont be used, I can't change the country in my personal...

  • Newbie
  • Hello. Hoping someone can help. I join sportify 3 weeks ago and came to realize that someone was using my email account. That person is from Spain. Now that my password has been reset so my accoun...
  • 183 Views
  • 0 replies
  • 0 likes
  • Account
  • 183 Views
  • 0 replies
  • 0 likes

Subscription

I am a student and was charged $4.99 for the month but I was also charge $9.99 for the month. My card was charged both these amount in the same week.

  • Newbie
  • I am a student and was charged $4.99 for the month but I was also charge $9.99 for the month. My card was charged both these amount in the same week.
  • 169 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 169 Views
  • 0 replies
  • 0 likes

Premium account stolen

Today i noticed that the mail associated with my account was not the one thtat i subscribed with (mine is lucario94@hotmail.com and in my profile it appears to be kazzazmoney@gmail.com) and since i always login with facebook i didn't notice till toda...

  • Newbie
  • Today i noticed that the mail associated with my account was not the one thtat i subscribed with (mine is lucario94@hotmail.com and in my profile it appears to be kazzazmoney@gmail.com) and since i a...
  • 196 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Security
  • 196 Views
  • 0 replies
  • 0 likes

Save my user name and password

Can you tell me how to save my user name and password so I don't have to re enter it every time I open Spotify?Also my user name is is my name, and I accidentally typed it incorrectly, is there a way yet to change?

  • Newbie
  • Can you tell me how to save my user name and password so I don't have to re enter it every time I open Spotify? Also my user name is is my name, and I accidentally typed it incorrectly, is there a w...
  • 1965 Views
  • 0 replies
  • 2 likes
  • Login
  • 1965 Views
  • 0 replies
  • 2 likes

Getting charged twice

I attempted to sign up for student discount but the third party group could not find me. I attempt this two times and it failed, spotify also charged me 5.99 two times because of this and I still don't have the student discount/premium. If anyone cou...

  • Newbie
  • I attempted to sign up for student discount but the third party group could not find me. I attempt this two times and it failed, spotify also charged me 5.99 two times because of this and I still don...
  • Ox1
  • Roadie
  • 183 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 183 Views
  • 1 replies
  • 0 likes

Starred list gone from Android app

Hello, I've recently I realized that my starred playlist got duplicated. On the mac app I deleted the one that looked like a copy of the playlist (it had the note icon not the star) and after doing this my starred playlist is gone from the Android ap...

  • Newbie
  • Hello,   I've recently I realized that my starred playlist got duplicated. On the mac app I deleted the one that looked like a copy of the playlist (it had the note icon not the star) and...
  • 148 Views
  • 0 replies
  • 0 likes
  • Other
  • 148 Views
  • 0 replies
  • 0 likes

Cancelling query

Hello, I am having problems unsubscibing and would like done help please

  • Newbie
  • Hello, I am having problems unsubscibing and would like done help please
  • Ox1
  • Roadie
  • 181 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 181 Views
  • 1 replies
  • 0 likes

Why cant nobody answer who should i contact ?

I made various topics about this but noone answers can somone tell me where can i get help, i wanted to ask before i start using spotify is it LEGAL to use a VPN to change country since spotify ITS NOT available in my country ? THANK YOU !

  • Regular
  • I made various topics about this but noone answers can somone tell me where can i get help, i wanted to ask before i start using spotify is it LEGAL to use a VPN to change country since spotify ITS N...
  • OviiiOne
  • Community Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 281 Views
  • 1 replies
  • 0 likes

i have been hacked

can someone help me?last night i saw some playlist on my spotify premium account that i have not added there, and i changed my password in fear of beeing hacked.and now i can't access my account. i get the message that my username/ email doesn't exit...

  • Casual Listener
  • can someone help me? last night i saw some playlist on my spotify premium account that i have not added there, and i changed my password in fear of beeing hacked. and now i can't access my account....
  • MattSuda
  • Spotify Star
  • 224 Views
  • 2 replies
  • 0 likes
  • Account
  • 224 Views
  • 2 replies
  • 0 likes

Solved!! Why do my songs undownload for offline every month?

I get my Spotify through Vodafone, as they do a deal with them for €5.99 a month and I pay for it from my credit. For the last three months in a row, all my 3,000+ songs have been undownloaded on the day I'm due to pay my subscription fee, even thoug...

  • Casual Listener
  • I get my Spotify through Vodafone, as they do a deal with them for €5.99 a month and I pay for it from my credit. For the last three months in a row, all my 3,000+ songs have been undownloaded on the...
  • gracehorgan
  • Casual Listener
  • 551 Views
  • 2 replies
  • 0 likes
  • 551 Views
  • 2 replies
  • 0 likes

Solved!! I have two accounts and need one deleted

I have two spotify accounts. I need my old account removed please. The old account is a free one. This one with the username lzande86 is the paid one I would like to keep. The old account was made with a facebook account, If a support team member cou...

  • Casual Listener
  • I have two spotify accounts. I need my old account removed please. The old account is a free one. This one with the username lzande86 is the paid one I would like to keep. The old account was made wi...
  • arranstobbs
  • Newbie
  • 8831 Views
  • 6 replies
  • 0 likes
  • Account
    Free
    Premium
  • 8831 Views
  • 6 replies
  • 0 likes