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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 154627 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 154627 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10526 Views
  • 3 replies
  • 10 likes
  • Security
  • 10526 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505477 Views
  • 985 replies
  • 112 likes
  • Account
  • 505477 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124261 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124261 Views
  • 74 replies
  • 12 likes

Accidentally Cut around 500 songs from my main playlist

I just lost around 500 songs from my playlist and I'm so scared I'll never get them back, is there anything I can do to get to a previous version of my playlist?

  • Newbie
  • I just lost around 500 songs from my playlist and I'm so scared I'll never get them back, is there anything I can do to get to a previous version of my playlist?
  • 120 Views
  • 0 replies
  • 0 likes
  • Other
  • 120 Views
  • 0 replies
  • 0 likes

Solved!! Password reset form expiration

Everytime i go through the steps to reset my password i get a message after creating my new password telling me the form is expired and to contact support.

  • Newbie
  • Everytime i go through the steps to reset my password i get a message after creating my new password telling me the form is expired and to contact support.
  • Nico
  • Community Legend
  • 495 Views
  • 3 replies
  • 0 likes
  • Login
  • 495 Views
  • 3 replies
  • 0 likes

Other persons email on profile when I login with facebook

I've only logged in with facebook, and my picture and name shows but when I look at my profile there is someone elses email, username and phone number... I can't change to my email cause it says the email is already in use. I've tried signing in and ...

  • Newbie
  • I've only logged in with facebook, and my picture and name shows but when I look at my profile there is someone elses email, username and phone number... I can't change to my email cause it says the&...
  • alexryangomes
  • Music Fan
  • 266 Views
  • 1 replies
  • 1 likes
  • Account
    Login
  • 266 Views
  • 1 replies
  • 1 likes

Frustrated

So I purchased Spotify through itunes and the app store. I paid 12.99 for it. However when I go into my Spotify app it says I still need to upgrade to premium. I dont want to be chatged twice or have a reoccuring payment set up. Any clue as to what I...

  • Newbie
  • So I purchased Spotify through itunes and the app store. I paid 12.99 for it. However when I go into my Spotify app it says I still need to upgrade to premium. I dont want to be chatged twice or have...
  • Nico
  • Community Legend
  • 209 Views
  • 1 replies
  • 1 likes
  • Account
    Free
    Premium
    Subscription
  • 209 Views
  • 1 replies
  • 1 likes

how do I stop someone from using my account

My ex-boyfriend is still using my account. How do I delete his phone and keep him from logging in?

  • Newbie
  • My ex-boyfriend is still using my account. How do I delete his phone and keep him from logging in?
  • Hessu1
  • Casual Listener
  • 1620 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 1620 Views
  • 2 replies
  • 0 likes

Charged double

2 months ago my payment couldn't go though due to insufficient funds. When we got paid we paid it immediately, but our Spotify still said we had free. After a few days when it didn't revert back to premium I went in and clicked to go back on premium....

  • Newbie
  • 2 months ago my payment couldn't go though due to insufficient funds. When we got paid we paid it immediately, but our Spotify still said we had free. After a few days when it didn't revert back to p...
  • 187 Views
  • 0 replies
  • 0 likes
  • Premium
  • 187 Views
  • 0 replies
  • 0 likes

Charged me premium, i am not getting it

I payed for premium and it charged my card but i did not get an email receipt and i dont have premium... I re installed spotify but it still didnt work

  • Casual Listener
  • I payed for premium and it charged my card but i did not get an email receipt and i dont have premium... I re installed spotify but it still didnt work
  • jalcaballero
  • Casual Listener
  • 578 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 578 Views
  • 4 replies
  • 0 likes

Solved!! Cannot use "Contact Form" email not valid message

I recently renewed my Spotify subscription and after 30 minutes of searching realized I somehow paid for premium attached to two Facebook accounts. I obviously am only one person. I followed the help section link to the contact form, only to be prese...

  • Casual Listener
  • I recently renewed my Spotify subscription and after 30 minutes of searching realized I somehow paid for premium attached to two Facebook accounts. I obviously am only one person. I followed the help...
  • carolesweeney
  • Newbie
  • 879 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 879 Views
  • 4 replies
  • 0 likes

Spotify for Starbucks partners

It isn't letting me sign up help

  • Casual Listener
  • It isn't letting me sign up 😞 help
  • Monicabelman
  • Casual Listener
  • 317 Views
  • 2 replies
  • 0 likes
  • Premium
  • 317 Views
  • 2 replies
  • 0 likes

Sopitfy Account Hacked?

While listening to music with spotify immediately the music was gone. Then I saw a new sound device "M iPhone" who then listened to some metal in my account. I changed my password and checked my offline devices. But there was no iPhone... I can't ima...

  • Newbie
  • While listening to music with spotify immediately the music was gone. Then I saw a new sound device "M iPhone" who then listened to some metal in my account. I changed my password and checked my offl...
  • user-removed
  • Not applicable
  • 314 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 314 Views
  • 3 replies
  • 0 likes

Charged for Premium when on Free

I used Spotify's free premium month and canceled a week before the free month expired. I still have been charged for Premium, even when I had been told my subscription was cancelled. The decision is still pending in my account and I would like this c...

  • Newbie
  • I used Spotify's free premium month and canceled a week before the free month expired. I still have been charged for Premium, even when I had been told my subscription was cancelled. The decision is ...
  • Ox1
  • Roadie
  • 288 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Subscription
  • 288 Views
  • 1 replies
  • 0 likes

Solved!! Tried going for student discount but failed... still got charged.

I already used the contact form and sent a tweet but I'm not sure how long it's going to take for them to get back to me so I thought I would give it a try here as well. Tried going for the discount, input my debit card information and got stuck on t...

  • Newbie
  • I already used the contact form and sent a tweet but I'm not sure how  long it's going to take for them to get back to me so I thought I would give it a try here as well. Tried going for the dis...
  • Ox1
  • Roadie
  • 573 Views
  • 3 replies
  • 0 likes
  • Account
  • 573 Views
  • 3 replies
  • 0 likes

failed student verification, still charged??

Your system does not verify my student account, yet I was still charged. Please refund asap.

  • Newbie
  • Your system does not verify my student account, yet I was still charged.  Please refund asap.
  • Ox1
  • Roadie
  • 243 Views
  • 1 replies
  • 0 likes
  • Account
  • 243 Views
  • 1 replies
  • 0 likes

Hacked account

solved

  • Newbie
  • solved
  • alexryangomes
  • Music Fan
  • 222 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 222 Views
  • 1 replies
  • 0 likes

Starbucks partner

Help I'm a starbucks partner but when I put my info for the free subscription it doesn't work.

  • Newbie
  • Help I'm a starbucks partner but when I put my info for the free subscription it doesn't work.
  • MattSuda
  • Spotify Star
  • 371 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 371 Views
  • 1 replies
  • 0 likes

change country

can i change my spotify account from uk to us? and how?

  • Newbie
  • can i change my spotify account from uk to us? and how?
  • Kamran
  • Composer
  • 184 Views
  • 1 replies
  • 0 likes
  • Account
  • 184 Views
  • 1 replies
  • 0 likes

Contador de subscripción neutralizado.

Pues estoy con un error, que no se si le ha ocurrido a más gente. Basicamente no paro de recibir avisos de que hay gente de que se está subscribiendo a mi lista de Dance, y no obstante llevo cosa de un mes sin ver que aumente el nº de subscriptores, ...

  • Regular
  • Pues estoy con un error, que no se si le ha ocurrido a más gente. Basicamente no paro de recibir avisos de que hay gente de que se está subscribiendo a mi lista de Dance, y no obstante llevo cosa de ...
  • Anniuska
  • Newbie
  • 619 Views
  • 9 replies
  • 0 likes
  • 619 Views
  • 9 replies
  • 0 likes

made a new account but forgot the username

I made a new acc but forgot the username and also forgot the email address. Can I use my debit card number to locate the name of the acc

  • Newbie
  • I made a new acc but forgot the username and also forgot the email address. Can I use my debit card number to locate the name of the acc
  • MattSuda
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 270 Views
  • 1 replies
  • 0 likes

Why was I charged early?

My subsciption was supposed to end on Nov. 11, which was the deadline for cancelling to avoid being charged. Yet, I was just charged early (Nov 6th) for the renewal. Has this happened to anyone else?

  • Newbie
  • My subsciption was supposed to end on Nov. 11, which was the deadline for cancelling to avoid being charged. Yet, I was just charged early (Nov 6th) for the renewal. Has this happened to anyone else?
  • 199 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 199 Views
  • 0 replies
  • 0 likes

How to change account location

I signed up Spotify when I was in Australia. Now I've back to my home country, Malaysia and I unable to log in and change the location. Please help.

  • Newbie
  • I signed up Spotify when I was in Australia. Now I've back to my home country, Malaysia and I unable to log in and change the location. Please help.
  • 151 Views
  • 0 replies
  • 0 likes
  • Account
  • 151 Views
  • 0 replies
  • 0 likes