Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1772 Views
  • 0 replies
  • 8 likes
  • Security
  • 1772 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 448204 Views
  • 970 replies
  • 108 likes
  • Account
  • 448204 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199475 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199475 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108596 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108596 Views
  • 72 replies
  • 11 likes

Can't change password

Hi I have a quetsion that I hope someone can help me with. I was unable to log on to my Spotify account (I thought that I might have forgotten the password), so I requested a new password that was sent to the e-mail address connected with my Spotify ...

  • Newbie
  • Hi   I have a quetsion that I hope someone can help me with.    I was unable to log on to my Spotify account (I thought that I might have forgotten the password), so I requested a ...
  • jean3601
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 161 Views
  • 1 replies
  • 0 likes

Solved!! Paid for premium then unsubscribing

Hi there, I've recently paid for my Premium membership and I've seen this new, cheaper deal that's available. I would very much like to unsubscribe until I run out of premium membership and then resubscribe. While I'm unsubscribed, will I still get t...

  • Casual Listener
  • Hi there,   I've recently paid for my Premium membership and I've seen this new, cheaper deal that's available. I would very much like to unsubscribe until I run out of premium membership and ...
  • jean3601
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 225 Views
  • 1 replies
  • 0 likes

Change of Username and how to dissociate a Spotify account from Facebook?

Hi, I have 2 accounts, "blanchegonzalez" and the other where I misspelled my name: "blanchegonzalalez". I purchased the premium subsciption on the misspelled account. Now, I want to change the username for that account, how will I be able to do so? S...

  • Newbie
  • Hi,    I have 2 accounts, "blanchegonzalez" and the other where I misspelled my name: "blanchegonzalalez". I purchased the premium subsciption on the misspelled account. Now, I want to ch...
  • jean3601
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 288 Views
  • 1 replies
  • 0 likes

Family Plan - Forcing me to pay for an entire year??

Hi,subscription account family plan I am trying to get the spotify family plan so i can get a second account... However, when i go to spotify.com/family and try to buy another account it tries to sell me a family plan for $120... I don't want to pay ...

  • Casual Listener
  • Hi,subscription account family plan   I am trying to get the spotify family plan so i can get a second account... However, when i go to spotify.com/family and try to buy another account i...
  • frankrom
  • Casual Listener
  • 328 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 328 Views
  • 1 replies
  • 0 likes

Solved!! Can I combine offers? (Spotify Premium + 1 Year Offer)

Hello, I'm from Argentina and I'd like to know about this. For example, I'd like to join in Spotify Family with one familiar. (ARS 54 per month) + 1-year offer (ARS 432 per year).In any case, can I have a deal with Spotify to combine these offers? Th...

  • Casual Listener
  • Hello, I'm from Argentina and I'd like to know about this.   For example, I'd like to join in Spotify Family with one familiar. (ARS 54 per month) + 1-year offer (ARS 432 per year). In any ca...
  • laspark
  • Casual Listener
  • 557 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 557 Views
  • 2 replies
  • 0 likes

Spotify wont let me cancel

My password is used to log in perfectly fine but when I try to cancel my account it tells me to verify password and once I do, it says its incorrect. Why is it doing this? How can I cancel my premium account?

  • Newbie
  • My password is used to log in perfectly fine but when I try to cancel my account it tells me to verify password and once I do, it says its incorrect. Why is it doing this? How can I cancel my premium...
  • nmujanov
  • Newbie
  • 364 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 364 Views
  • 1 replies
  • 0 likes

Linked through payment provider not working

I have Spotify Premium on two accounts, linked to my wireless provider, since they pay for up to 3 Spotify accounts for 2 years. One of them appears to be fine. But The other account isn't. I click on Subscriptions and it has no payment provider list...

  • Newbie
  • I have Spotify Premium on two accounts, linked to my wireless provider, since they pay for up to 3 Spotify accounts for 2 years.  One of them appears to be fine.  But The other account isn'...
  • 142 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 142 Views
  • 0 replies
  • 0 likes

Spotify not sharing anything on facebook

Hi,I can't find a way to enable spotify sharing on my Facebook account. "Show activity" is turn on on settings and the spotify Facebook app has write access but sharing still not working.I tried to create a new spotify account with a fake Facebook ac...

  • Casual Listener
  • Hi, I can't find a way to enable spotify sharing on my Facebook account. "Show activity" is turn on on settings and the spotify Facebook app has write access but sharing still not working. I tr...
  • 186 Views
  • 0 replies
  • 1 likes
  • Account
    Other
  • 186 Views
  • 0 replies
  • 1 likes

Charged for unwanted Premium

So I got a 60 day trial for Premium. It was nearing the end of the trial and I didn't wish to continue with Premium, so I cancelled. I then got an email saying that I would switch to Free once the trial was up, it also says that (and still does) on m...

  • Casual Listener
  • So I got a 60 day trial for Premium. It was nearing the end of the trial and I didn't wish to continue with Premium, so I cancelled. I then got an email saying that I would switch to Free once the tr...
  • taralee94
  • Casual Listener
  • 214 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Subscription
  • 214 Views
  • 2 replies
  • 0 likes

Free trial payment

I tried the 1 month free trial and cancelled it way before the free trial ended and removed my card details off the site now I have been charged £9.99 and I want my money back and as their is no number I can ring can someone please help

  • Newbie
  • I tried the 1 month free trial and cancelled it way before the free trial ended and removed my card details off the site now I have been charged £9.99 and I want my money back and as their is no numb...
  • KatesHere
  • Community Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 136 Views
  • 1 replies
  • 0 likes

I'm a student now: how to change from 10€ premium account to 5€?

Hi there! I'm a student now: how to change from 10€ premium account to 5€? I successfully validated my university email adress. how can I add this information to my existing account?

  • Regular
  • Hi there!   I'm a student now: how to change from 10€ premium account to 5€?   I successfully validated my university email adress. how can I add this information to my existing account...
  • Nico
  • Community Legend
  • 228 Views
  • 3 replies
  • 0 likes
  • 228 Views
  • 3 replies
  • 0 likes

Spotify holding payments

Spotify, please stop the hold on my American express bluebird...I am not a student and want my full service reconnected,,,

  • Casual Listener
  • Spotify, please stop the hold on my American express bluebird...I am not a student and want my full service reconnected,,,
  • 113 Views
  • 0 replies
  • 0 likes
  • Account
  • 113 Views
  • 0 replies
  • 0 likes

I am a student why doesnt the link work

I am a student who is trying to apply for the discounted spotify everytime it says it cant verify or the link to verify is broken. Ive tried 8 times and im extremely frustrated. Please help i cant find instrunctions on how to manually verify.

  • Newbie
  • I am a student who is trying to apply for the discounted spotify everytime it says it cant verify or the link to verify is broken. Ive tried 8 times and im extremely frustrated. Please help i cant fi...
  • 158 Views
  • 0 replies
  • 0 likes
  • Security
  • 158 Views
  • 0 replies
  • 0 likes

Commercials - Artist suggestions make no sense

Hi, When I'm listening to what I usually do, say Classic Rock or Classical, I keep getting commercials for new R&B Drake-produced type garbage that has no correlation with what I listen to. Is there a way to change this behavior? Thanks

  • Newbie
  • Hi, When I'm listening to what I usually do, say Classic Rock or Classical, I keep getting commercials for new R&B Drake-produced type garbage that has no correlation with what I listen to. ...
  • 111 Views
  • 0 replies
  • 0 likes
  • Free
  • 111 Views
  • 0 replies
  • 0 likes

Solved!! Account hijacked

Hello dear spotify community,it seems yesterday someone got access to my spotify account,probably due to my weak password and also changed the email address of the account. I tried contacting spotify support not long ago by filling a form, but the fo...

  • Casual Listener
  • Hello dear spotify community, it seems yesterday someone got access to my spotify account, probably due to my weak password and also changed the email address of the account.   I tried conta...
  • aw3i
  • Casual Listener
  • 348 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 348 Views
  • 2 replies
  • 0 likes

Spotify Premium

i've payed Spotify Premium a week ago and i'm still using Spotify Free

  • Newbie
  • i've payed Spotify Premium a week ago and i'm still using Spotify Free
  • Nico
  • Community Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 133 Views
  • 1 replies
  • 0 likes

Duplicated account

I have a duplicated account created when i changed the FB password. Can someone of the staff delete the empty new one?? Right now is impossible to me to log in to my old account where i have all my playlist...user n. 1166753960Thanks in advance

  • Regular
  • I have a duplicated account created when i changed the FB password. Can someone of the staff delete the empty new one?? Right now is impossible to me to log in to my old account where i have all my p...
  • ansal
  • Regular
  • 278 Views
  • 5 replies
  • 0 likes
  • Account
  • 278 Views
  • 5 replies
  • 0 likes

spotify only linked to Facebook but i closed the Facebook account

Could anybody tell me how i can access my spotify account? I have linked my account (only) to FB. I closed the FB account a while ago and forgot the link with spotify. Now i dont know how to access my spotify account. Please help me. Thanks.

  • Newbie
  • Could anybody tell me how i can access my spotify account? I have linked my account (only) to FB. I closed the FB account a while ago and forgot the link with spotify. Now i dont know how to access m...
  • 112 Views
  • 0 replies
  • 0 likes
  • Login
  • 112 Views
  • 0 replies
  • 0 likes

Student Discounts

Hi,I have had spotify premium for several years now, and I didn't discover/sign up for the student discount until last year being a sophomore in college. It says my subscription renewal is on November 22, but i checked my bank statements and as of la...

  • Newbie
  • Hi, I have had spotify premium for several years now, and I didn't discover/sign up for the student discount until last year being a sophomore in college. It says my subscription renewal is on Novem...
  • carlymmorris
  • Newbie
  • 156 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 156 Views
  • 1 replies
  • 0 likes

Suscription duplicated

Hi, I have a problem with my Premium subscription, in your records I have two, but I only want the second. Please, do you know how can I cancel the first one? Thanks a lot.

  • Newbie
  • Hi, I have a problem with my Premium subscription, in your records I have two, but I only want the second. Please, do you know how can I cancel the first one? Thanks a lot.
  • 96 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 96 Views
  • 0 replies
  • 0 likes