Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Visitor
75559 Views
26 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
92976 Views
9 replies
2 likes
Hi! Zahle seit viel zu langer Zeit den normalen Spotify Tarif, obwohl ich Student bin.Hab mich jetzt bei Unidays angemeldet und wollte den Rabatt aktivieren.Dann wollt ihr plötzlich neue Kontodaten haben und nix funktioniert.In meinem Account ist auc...
Hi! Zahle seit viel zu langer Zeit den normalen Spotify Tarif, obwohl ich Student bin. Hab mich jetzt bei Unidays angemeldet und wollte den Rabatt aktivieren. Dann wollt ihr plötzlich ne...
Not applicable
388 Views
1 replies
0 likes
More than a week ago i couldn't log in to my spotify account, and i couldn't understand why. A few days ago i found a mail in the spam from spotify authorizing a mail-change not asked by me. Yesterday i finally menaged to log in trough my facebook ac...
More than a week ago i couldn't log in to my spotify account, and i couldn't understand why. A few days ago i found a mail in the spam from spotify authorizing a mail-change not asked by me. Yesterda...
207 Views
0 replies
0 likes
I've bought Spotify premium and still on free I've tried everything. Even have receipt that I paid for it. Please help!
I've bought Spotify premium and still on free I've tried everything. Even have receipt that I paid for it. Please help!
168 Views
0 replies
0 likes
I have tried to get the student discount, but everytime I fill out my information, it says that they are unable to validate my student details. Should I just send in a contact form or should I go about this another way?
I have tried to get the student discount, but everytime I fill out my information, it says that they are unable to validate my student details. Should I just send in a contact form or should I go abo...
187 Views
0 replies
0 likes
I am a college student at MSU and trying to sign up for spotify premium with the college discount. It says it can nit verify my elligibilty...how else can i prove i am a college student to get the discount?
I am a college student at MSU and trying to sign up for spotify premium with the college discount. It says it can nit verify my elligibilty...how else can i prove i am a college student to get the di...
221 Views
0 replies
0 likes
My husband and I each have Playstation accounts. Do we need to get 2 separate Playstation plans through Spotify to take advantage of the music through each of our accounts, or will it work if we got the family plan with one main and one subaccount?
My husband and I each have Playstation accounts. Do we need to get 2 separate Playstation plans through Spotify to take advantage of the music through each of our accounts, or will it work if we got ...
Community Legend
1431 Views
1 replies
0 likes
Hello, ever since i updated my android system spotify won't open, it tells me spotify stopped and the app closes automatically, I tried uninstalling and installing the application, restarting my phone, checking wich app I download, everything, but it...
Hello, ever since i updated my android system spotify won't open, it tells me spotify stopped and the app closes automatically, I tried uninstalling and installing the application, restarting my...
Casual Listener
1679 Views
5 replies
0 likes
Since I moved to iPhone 6 my premium account will not work. It says that I am paid.
Since I moved to iPhone 6 my premium account will not work. It says that I am paid.
Community Legend
752 Views
6 replies
0 likes
Hello, i'm an apprentice since one month. Is it possible to get also an student-accont for 4.99€ per month?Best regards,Cross
Hello, i'm an apprentice since one month. Is it possible to get also an student-accont for 4.99€ per month? Best regards, Cross
Community Legend
1480 Views
1 replies
1 likes
What the heck??? What's this msg??? I was just tryin' to listen to my recently played music and here's what I got!!!
What the heck??? What's this msg??? I was just tryin' to listen to my recently played music and here's what I got!!!
Community Legend
299 Views
1 replies
0 likes
My payment cycle started 10/10 and I forgot to cancel by then so that I could switch to my Spotify for Partners subscription...is it possible to get a refund for this last cycle, cancel, then switch to that plan? I'm not able to use that until my pay...
My payment cycle started 10/10 and I forgot to cancel by then so that I could switch to my Spotify for Partners subscription...is it possible to get a refund for this last cycle, cancel, then switch ...
Community Legend
365 Views
1 replies
0 likes
A couple of days ago I was signed out of Spotify, randomly, on both my computer and iPhone. Now when I try to sign back on and click "sign in with Facebook" it keeps saying login failed, username and password are incorrect. Which does not make any se...
A couple of days ago I was signed out of Spotify, randomly, on both my computer and iPhone. Now when I try to sign back on and click "sign in with Facebook" it keeps saying login failed, username and...
Casual Listener
842 Views
4 replies
3 likes
i have two spotify accounts acccount 1 account 2 i changed the email on account 2 so that i could put that email on account 1it successfully savesi got onto account 1 and go to change my emaili put in the email that i just changed from account 2 but ...
i have two spotify accounts acccount 1 account 2 i changed the email on account 2 so that i could put that email on account 1 it successfully saves i got onto account 1 and go to change my...
Spotify Star
306 Views
1 replies
0 likes
Hello, I received an email stating that my email address changed on my account. I did not do this, and I am very frustrated at the lack of communication from Spotify. I used the email address that was in the email I received, and I also used the anon...
Hello, I received an email stating that my email address changed on my account. I did not do this, and I am very frustrated at the lack of communication from Spotify. I used the email address that wa...
Community Legend
534 Views
1 replies
0 likes
Yesterday I invited two family members but only one received the confirmation mail / code for christmas. Maybe I misspelled the mail adress but I can't find any information for this. The payment information telles me that I do pay for two familymembe...
Yesterday I invited two family members but only one received the confirmation mail / code for christmas. Maybe I misspelled the mail adress but I can't find any information for this. The payment in...
Newbie
384 Views
2 replies
0 likes
I have been trying to get my premium subscription to work. I have gone through all of the contact forms completing the actions more than three times now and it is not working! I would just like to be helped please! I have been charged multiple times ...
I have been trying to get my premium subscription to work. I have gone through all of the contact forms completing the actions more than three times now and it is not working! I would just like to be...
Regular
328 Views
2 replies
0 likes
Hi, I'm a premium member, but I recently deleted my Facebook account (no longer into Facebook).I'm no longer able to log on, and my account is somewhere in limbo.What can I do to access my account again? The email adres that was assigned to my Facebo...
Hi, I'm a premium member, but I recently deleted my Facebook account (no longer into Facebook). I'm no longer able to log on, and my account is somewhere in limbo. What can I do to ac...
Community Legend
311 Views
1 replies
0 likes
I've had a student account for the past year and have been getting charged the half price fee. This month it charged me the full fee, how can I fix this?
I've had a student account for the past year and have been getting charged the half price fee. This month it charged me the full fee, how can I fix this?
Not applicable
203 Views
1 replies
0 likes
I ipplyed for student price but the computer didnt find the school so i decided to pay full price ,i looked on my bank statement and i have a charge for 9.99 and 4.99
I ipplyed for student price but the computer didnt find the school so i decided to pay full price ,i looked on my bank statement and i have a charge for 9.99 and 4.99
Not applicable
288 Views
2 replies
0 likes
