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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8959 Views
  • 1 replies
  • 9 likes
  • Security
  • 8959 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 480726 Views
  • 979 replies
  • 111 likes
  • Account
  • 480726 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210586 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210586 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120706 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120706 Views
  • 72 replies
  • 12 likes

3 months payment!!!

Today i have been charged for 3 months of spotify!!.this is after over a month of my premium not working, my account said that i did not have a subscription and would only let me subscribe with a student subscription which was one bulk payment. I did...

  • Newbie
  • Today i have been charged for 3 months of spotify!!. this is after over a month of my premium not working, my account said that i did not have a subscription and would only let me subscribe with a s...
  • user-removed
  • Not applicable
  • 356 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 356 Views
  • 2 replies
  • 0 likes

All playlists suddenly disappeared

Hi,this morning all my playlists were gone from my spotify account. They're not under the 'deleted playlists' in my account and I've neither created another account via Facebook nor logged in or out at all, as is suggested in the FAQ. (I have a premi...

  • Newbie
  • Hi, this morning all my playlists were gone from my spotify account. They're not under the 'deleted playlists' in my account and I've neither created another account via Facebook nor logged in or ou...
  • 198 Views
  • 0 replies
  • 0 likes
  • Premium
  • 198 Views
  • 0 replies
  • 0 likes

spotify wont play??????

WHY won't my spotify play any songs?????????? Ever since I restarted my kindle the app WON'T WORK! I've tried uninstalling and reinstalling!!! I've tried logging out and back in...I've tried clearing the data..NOTHING WORKS!! What can I do?????

  • Casual Listener
  • WHY won't my spotify play any songs?????????? Ever since I restarted my kindle the app WON'T WORK! I've tried uninstalling and reinstalling!!! I've tried logging out and back in...I've tried clearing...
  • 208 Views
  • 0 replies
  • 1 likes
  • Account
    Other
  • 208 Views
  • 0 replies
  • 1 likes

Student Account subscription

I had a premium account and have recently begun attending the University of California, Riverside and decided I wanted to make use of the student discount. I canceled my premium account and begun filling out the form for the student account and when ...

  • Newbie
  • I had a premium account and have recently begun attending the University of California, Riverside and decided I wanted to make use of the student discount. I canceled my premium account and begun fil...
  • MaryS
  • Roadie
  • 368 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 368 Views
  • 1 replies
  • 0 likes

Resetting password... Help please!

I forgot my password, so I signed out of my account so I could reset it. I requested and received an email that would allow me to reset my password. But when I open the link, it says it is invalid or already used. This is not true, I've requested and...

  • Casual Listener
  • I forgot my password, so I signed out of my account so I could reset it. I requested and received an email that would allow me to reset my password. But when I open the link, it says it is invalid or...
  • tru95
  • Casual Listener
  • 324 Views
  • 3 replies
  • 0 likes
  • Account
  • 324 Views
  • 3 replies
  • 0 likes

Change my account's Country

I went to Florida, US. I was visiting my grandma and found some spotify cards while shopping. I returned to brasil today, and i want to change my Country back to Brazil. Is there anyway i can make it? I don't have a credit card (I only use debit) and...

  • Casual Listener
  • I went to Florida, US. I was visiting my grandma and found some spotify cards while shopping. I returned to brasil today, and i want to change my Country back to Brazil. Is there anyway i can make it...
  • oMendigoPadeiro
  • Casual Listener
  • 249 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 249 Views
  • 1 replies
  • 0 likes

Spotify now in Australia

Hey Guys, Just wondering when podcast functionality is coming to us Australian Users? ThanksAndrew

  • Newbie
  • Hey Guys,   Just wondering when podcast functionality is coming to us Australian Users?     Thanks Andrew
  • Ambivalence
  • Community Legend
  • 339 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 339 Views
  • 3 replies
  • 0 likes

Discover not using my listening history

Hi, suddenly I realized that Discover is only suggesting me music based on the last two artists I've listened to (offline).What is going on?? What happened to all the suggestions based on what I've been listening in the past??And it doesn't seem to u...

  • Casual Listener
  • Hi,   suddenly I realized that Discover is only suggesting me music based on the last two artists I've listened to (offline). What is going on?? What happened to all the suggestions based on ...
  • 197 Views
  • 0 replies
  • 0 likes
  • Account
    Other
  • 197 Views
  • 0 replies
  • 0 likes

Subscription

I went to the App Store and clicked on the inapp purchase and there was a drop down menu with monthly subscription prices. I didn't know Spotify has a 3.99 monthly subscription until now. Where is the link that will take me there?

  • Regular
  • I went to the App Store and clicked on the inapp purchase and there was a drop down menu with monthly subscription prices.  I didn't know Spotify has a 3.99 monthly  subscription until now...
  • driveflanger
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
    Unlimited
  • 251 Views
  • 1 replies
  • 0 likes

Stolen account

I had some trouble logging into my account and I hit reset password and I didn't receive an email. I then went through the customer service email and they said they would send an email to tcolpin81@gmail.com, which is not my email address. How do I f...

  • Casual Listener
  • I had some trouble logging into my account and I hit reset password and I didn't receive an email. I then went through the customer service email and they said they would send an email to tcolpin81@g...
  • 180 Views
  • 0 replies
  • 0 likes
  • Account
  • 180 Views
  • 0 replies
  • 0 likes

After moving in another country, spotify is asking for upgrade

Hello, i dont know what to do and i hope someone can help me : )I installed spotify when i was living in germany. now i moved to switzerland and after two weeks of staying in this new country my spotifiy is offline, with this declaration: i should ch...

  • Newbie
  • Hello,   i dont know what to do and i hope someone can help me : ) I installed spotify when i was living in germany. now i moved to switzerland and after two weeks of staying in this new coun...
  • driveflanger
  • Community Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 266 Views
  • 1 replies
  • 0 likes

Spotify Student

I signed up to Spotify Student premium last year but evidently my subscription has run out as I've been charged full price this month, I'm still a student but I can't work out how to update this so I can go back to the Student prices, any help please

  • Newbie
  • I signed up to Spotify Student premium last year but evidently my subscription has run out as I've been charged full price this month, I'm still a student but I can't work out how to update this so I...
  • 1132703609
  • Newbie
  • 273 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 273 Views
  • 1 replies
  • 0 likes

Solved!! E-Card in Canada not working

I'm able to visit the page: https://www.spotify.com/ca-en/get-spotify/e-card/ I fill everything out, my country is Canada, the recipient is in Canada (it shows correctly on the page). But when I click the "Continue" button at the button, it doesn't c...

  • Casual Listener
  • I'm able to visit the page: https://www.spotify.com/ca-en/get-spotify/e-card/   I fill everything out, my country is Canada, the recipient is in Canada (it shows correctly on the page). ...
  • nix112
  • Casual Listener
  • 772 Views
  • 1 replies
  • 0 likes
  • Account
  • 772 Views
  • 1 replies
  • 0 likes

Have free premium act but won't work

I live in England and was in Ireland on holidays for a week I have a bill phone which I got Spotify free for life with it now it keeps saying that all I have is a free account can somebody help me resolve this

  • Casual Listener
  • I live in England and was in Ireland on holidays for a week I have a bill phone which I got Spotify free for life with it now it keeps saying that all I have is a free account can somebody help me re...
  • karlafavil
  • Newbie
  • 363 Views
  • 4 replies
  • 0 likes
  • 363 Views
  • 4 replies
  • 0 likes

Restablecimiento de contraseña

No recuerdo mi contraseña y me he puesto varias veces en contacto con el servicio para que me envíen un correo a mi cuenta donde pueda restablecer la contraseña pero aún no he recibido ningún correo. Por favor solucionenme el problema, i need spotify...

  • Casual Listener
  • No recuerdo mi contraseña y me he puesto varias veces en contacto con el servicio para que me envíen un correo a mi cuenta donde pueda restablecer la contraseña pero aún no he recibido ningún correo....
  • gilgo56
  • Newbie
  • 1185 Views
  • 8 replies
  • 0 likes
  • 1185 Views
  • 8 replies
  • 0 likes

Limited after Purchase

I just purchased premium but my account is still limited! Why?

  • Visitor
  • I just purchased premium but my account is still limited! Why?
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

Changing email in account

Hello, I want to change my email in my account when I log in with my username (old email). I want it to be the same as I log in with facebook (new email). The problem is it says the new email already exists. It's annoying because I receive the notifi...

  • Casual Listener
  • Hello,   I want to change my email in my account when I log in with my username (old email). I want it to be the same as I log in with facebook (new email). The problem is it says the new emai...
  • Nico
  • Community Legend
  • 407 Views
  • 1 replies
  • 0 likes
  • Account
  • 407 Views
  • 1 replies
  • 0 likes

[POOR CUSTOMER SUPPORT] Customer support avoiding my questions, not providing a refund.

Earlier this year, I signed up for Spotify, after less then a month of using it, I cancelled the subscription to sign up for Google Play. I discovered they had been charging me for premium since then. I requested a refund, they refused. They stated 4...

  • Casual Listener
  • Earlier this year, I signed up for Spotify, after less then a month of using it, I cancelled the subscription to sign up for Google Play.    I discovered they had been charging me for pre...
  • MattSuda
  • Spotify Star
  • 339 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 339 Views
  • 2 replies
  • 0 likes