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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76634 Views

28 replies

0 likes

  • 76634 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94661 Views

9 replies

2 likes

Account
Login
  • 94661 Views
  • 9 replies
  • 2 likes

Eased all my music.

Hello I have recently found a song then gone to save into my Spotify acount (as I do all the time) going back onto "my music" nothing was there but the song I downloaded. I went to search for other songs I had previously saved and they were no longer...

Casual Listener

Hello I have recently found a song then gone to save into my Spotify acount (as I do all the time) going back onto "my music" nothing was there but the song I downloaded. I went to search for other s...

198 Views

0 replies

0 likes

Premium
  • 198 Views
  • 0 replies
  • 0 likes

Why it matters in which country I am??

I want upgrade my spotify to premium but Im currently in czech republic and I have finnish card and I will go back to Finland and to Sweden soon.... If I change my country to finland now while Im still in Czech so am I able to listen to music anyway ...

Casual Listener

I want upgrade my spotify to premium but Im currently in czech republic and I have finnish card and I will go back to Finland and to Sweden soon.... If I change my country to finland now while Im sti...

jean3601

Community Legend

973 Views

3 replies

0 likes

Premium
  • 973 Views
  • 3 replies
  • 0 likes

can't reset password, links aren't working

My partner's premium spotify account stopped working, and she forgot her password.When we go through the password reset, it sends her an email to reset the password, but once clicked it says that the link is invalid or has been used already.. and thi...

Casual Listener

My partner's premium spotify account stopped working, and she forgot her password. When we go through the password reset, it sends her an email to reset the password, but once clicked it says that t...

joao6

Casual Listener

520 Views

1 replies

1 likes

Account
Login
  • 520 Views
  • 1 replies
  • 1 likes

Premium account hacked and email/passwords changed

My account has been acting up for the last few days. I now appear to have lost all of my playlists. Once on the desktop site this morning, I submitted a contact form with the issues and noted the completion note had an incorrect contact email address...

Regular

My account has been acting up for the last few days. I now appear to have lost all of my playlists. Once on the desktop site this morning, I submitted a contact form with the issues and noted the com...

turbodurbo

Regular

598 Views

7 replies

0 likes

Account
Security
  • 598 Views
  • 7 replies
  • 0 likes

Yet another hacked account

Hey there, I have a premium account and it appearss that I have been hacked too. I've received an email about a recent change of my email address which clearly isn't mine and I clearly didn't change. I have contacted the email address provided there ...

Newbie

Hey there,   I have a premium account and it appearss that I have been hacked too. I've received an email about a recent change of my email address which clearly isn't mine and I clearly did...

user-removed

Not applicable

282 Views

2 replies

0 likes

Account
Login
Premium
Security
  • 282 Views
  • 2 replies
  • 0 likes

New playlist - Cut and paste songs

Hello, I have the free Spotify. I have 1 playlist with around 200 songs. I want to cut and paste some of these songs to a new playlist. How do I do this, please? Thank you.

Casual Listener

Hello,   I have the free Spotify.  I have 1 playlist with around 200 songs.  I want to cut and paste some of these songs to a new playlist.   How do I do this, please?  ...

Ox1

Roadie

1668 Views

1 replies

0 likes

Other
  • 1668 Views
  • 1 replies
  • 0 likes

Why isn't my premium working?

I tried earlier in the month to get premium with the student discount and I was charged twice and not given premium. I proceeded just to use the free trial hoping that the premium I paid for would set in but it didn't and the free trial ended. I trie...

Regular

I tried earlier in the month to get premium with the student discount and I was charged twice and not given premium. I proceeded just to use the free trial hoping that the premium I paid for would se...

Ox1

Roadie

336 Views

2 replies

0 likes

  • 336 Views
  • 2 replies
  • 0 likes

Subscribed for premium, but not working on iPhone

I have a subscription for Premium, and verified it in my account settings. But, i can only play one song, ie, cannot skip songs like I don't have Premium or something. iPhone version 6. My desktop version seems to be working, and yes, i have tried al...

Newbie

I have a subscription for Premium, and verified it in my account settings.  But, i can only play one song, ie, cannot skip songs like I don't have Premium or something.  iPhone version 6. &...

167 Views

0 replies

0 likes

Premium
Subscription
  • 167 Views
  • 0 replies
  • 0 likes

Artist Account and uploading own songs on spotify

How to get an Artist account on spotify and to upload own produced songs

Newbie

How to get an Artist account on spotify and to upload own produced songs    

Ox1

Roadie

302 Views

1 replies

0 likes

Account
Other
  • 302 Views
  • 1 replies
  • 0 likes

someone have taken over my account

HelloA few days ago i noticed that my phone changed songs in a strange way and to playlists that i dont use to play. I then got messages like "keep play on XX's Iphone or continue on your device" . Today i tried to log in to my account on spotifys we...

Newbie

Hello A few days ago i noticed that my phone changed songs in a strange way and to playlists that i dont use to play. I then got messages like "keep play on XX's Iphone or continue on your device" ....

user-removed

Not applicable

419 Views

4 replies

0 likes

Account
Security
  • 419 Views
  • 4 replies
  • 0 likes

Solved!! delete my old free account

So how do I delete my old free spotify account? It uses my Facebook credentials and I want to use them with my new account...

Casual Listener

So how do I delete my old free spotify account? It uses my Facebook credentials and I want to use them with my new account...

revaewffej

Casual Listener

652 Views

4 replies

0 likes

Account
  • 652 Views
  • 4 replies
  • 0 likes

Hacked Account !!!

Hi,Since Saturday I can't login to my premium spotify account, I checked my mails and I received a message from Spotify saying that my email adress has been changed.I tried with the new address but nothing, the guy who changed my email adress changed...

Casual Listener

Hi, Since Saturday I can't login to my premium spotify account, I checked my mails and I received a message from Spotify saying that my email adress has been changed. I tried with the new address b...

MoodyTsuki

Casual Listener

290 Views

2 replies

0 likes

Premium
  • 290 Views
  • 2 replies
  • 0 likes

Cancel my subscription

I want to cancel this and be refunded for the month of September and October I can't get into my account I tried to change password. I want a refund. PLEASE CANCEL MY SUBSCRIPTION. I ALREADY HAVE PROVIDER

Newbie

I want to cancel this and be refunded for the month of September and October I can't get into my account I tried to change password. I want a refund. PLEASE CANCEL MY SUBSCRIPTION. I ALREADY HAVE PRO...

lmccall747

Newbie

245 Views

1 replies

0 likes

Account
  • 245 Views
  • 1 replies
  • 0 likes

Can't create a new password

I tried to create a new password 3 times now, and everytime I use it right away, it says that the link i got in my email has expired, even though I just received the email.What can I do??

Newbie

I tried to create a new password 3 times now, and everytime I use it right away, it says that the link i got in my email has expired, even though I just received the email. What can I do??

Nico

Community Legend

225 Views

1 replies

0 likes

Account
Login
Security
  • 225 Views
  • 1 replies
  • 0 likes

Je veux stopper mon offre free 30 jours mais ne connais plus l'adresse mail de mon compte

Bonjour, j'ai fais un compte spotify avec une nouvelle adresse mail pour différencier de mon adresse mail perso. J'ai d'abord essayer les 30 jours gratuits mais ne souhaite pas basculer dans l'abonnenent. Cependant je ne me souviens plus du tout de n...

Newbie

Bonjour, j'ai fais un compte spotify avec une nouvelle adresse mail pour différencier de mon adresse mail perso. J'ai d'abord essayer les 30 jours gratuits mais ne souhaite pas basculer dans l'abonne...

252 Views

0 replies

0 likes

Login
Other
Subscription
  • 252 Views
  • 0 replies
  • 0 likes

Help! my favorite playlist is gone did not delete it

Hello follow spotify users Am a proud owner of spotify premium my problem is : I used to stack al my music on the favorite playlist but one day it was gone. Did not delete it or something like that.is there a way to retrieve set playlist with my musi...

Casual Listener

Hello follow spotify users    Am a proud owner of spotify premium my problem is :    I used to stack al my music on the favorite playlist but one day it was gone. Did not...

mrkevin010

Casual Listener

258 Views

2 replies

0 likes

Account
  • 258 Views
  • 2 replies
  • 0 likes

Transferring Premium Account Redemptions

Hi. My dad lives in Guatemala and I live in the US. He gave me a code to use to access a new account, but it says it won't work because my account (based off facebook) is in the US. What do I do?

Newbie

Hi. My dad lives in Guatemala and I live in the US. He gave me a code to use to access a new account, but it says it won't work because my account (based off facebook) is in the US. What do I do?&nbs...

jean3601

Community Legend

205 Views

1 replies

0 likes

Account
  • 205 Views
  • 1 replies
  • 0 likes

I am a premium member and I have no way to contact a customer service!

For some reason i can't log in to my spotify account and it's ridicoulus I have no way to speack to the customer service. I can't even find an email. Please can somebody help?

Casual Listener

For some reason i can't log in to my spotify account and it's ridicoulus I have no way to speack to the customer service. I can't even find an email. Please can somebody help?

user-removed

Not applicable

300 Views

3 replies

0 likes

Account
  • 300 Views
  • 3 replies
  • 0 likes

I try to buy premium and I do but it doesn't work

I bought premium for my iphone today and I have tried a lot of this to fix it that are stated on this forum but I can't seem to fix the problem, I checked my account and it says it's still only on 'free' subscription and on my subscriptions for my Ap...

Newbie

I bought premium for my iphone today and I have tried a lot of this to fix it that are stated on this forum but I can't seem to fix the problem, I checked my account and it says it's still only on 'f...

223 Views

0 replies

0 likes

Premium
Subscription
  • 223 Views
  • 0 replies
  • 0 likes

Free One Month Premium ended automatically after 7 days

Hi,my 1-month premium trial ended automatically after 1 week. How can I get back to premium now? I've already tried to log off and back in - didn't help! Thanks a lot,Agnes

Newbie

Hi, my 1-month premium trial ended automatically after 1 week. How can I get back to premium now? I've already tried to log off and back in - didn't help!   Thanks a lot, Agnes

user-removed

Not applicable

315 Views

1 replies

0 likes

Account
Premium
  • 315 Views
  • 1 replies
  • 0 likes