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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83682 Views

29 replies

0 likes

  • 83682 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

105122 Views

10 replies

3 likes

Account
Login
  • 105122 Views
  • 10 replies
  • 3 likes

Unable to Download App

Hi Spotify,I have recently bought a Samsung Galaxy S5 and tried to download the spotify application, but it said that it is incompatible with my device and not supported in my region. What does this mean, how can I fix this problem?CookieE

Newbie

Hi Spotify, I have recently bought a Samsung Galaxy S5 and tried to download the spotify application, but it said that it is incompatible with my device and not supported in my region. What does thi...

237 Views

0 replies

0 likes

Other
  • 237 Views
  • 0 replies
  • 0 likes

Not receiving notifications or emails (on Mac and iPhone) when people subscribe to my playlists

Recently, I've noticed that I haven't been receiving notifications of people following/subscribing to a partcular (collaborative) playlist of mine. The only reason I'm aware that I'm not receiving these notifications is because I see, when I listen t...

Newbie

Recently, I've noticed that I haven't been receiving notifications of people following/subscribing to a partcular (collaborative) playlist of mine. The only reason I'm aware that I'm not receiving th...

329 Views

0 replies

0 likes

Premium
  • 329 Views
  • 0 replies
  • 0 likes

Trying to reset password doesn't work- session expired

Every time spotify sends me a link and I'm trying to enter a new password , I get the note that the session expired, even though I'm resetting within seconds

Newbie

Every time spotify sends me a link and I'm trying to enter a new password , I get the note that the session expired, even though I'm resetting within seconds

Jdrockafella25

Newbie

407 Views

1 replies

2 likes

Login
  • 407 Views
  • 1 replies
  • 2 likes

Account hacked/taken over.

So I saved an album to my phone this morning and thought I'd check what others I'd got saved as to free some space. Looking in my albums I had a load of artists I'd never heard of, all rap artists.I then went to playlists and had 0, whereas I know I ...

Casual Listener

So I saved an album to my phone this morning and thought I'd check what others I'd got saved as to free some space. Looking in my albums I had a load of artists I'd never heard of, all rap artists. ...

samilpena

Newbie

329 Views

1 replies

0 likes

Account
Login
Other
Security
  • 329 Views
  • 1 replies
  • 0 likes

Not receiving email with new password.

So I want to add spotify to a device, and I need my password, when I ask for it to "send me email of password" I never receive the email. I have verified that its the correct address, and I've checked my spam/junk inbox and nothing. I tried it yester...

Newbie

  So I want to add spotify to a device, and I need my password, when I ask for it to "send me email of password" I never receive the email. I have verified that its the correct address, and I'v...

Ox1

Roadie

280 Views

1 replies

0 likes

Account
  • 280 Views
  • 1 replies
  • 0 likes

Spotify deal

How do i get the .99 cents for 3 months?

Newbie

How do i get the .99 cents for 3 months?

Ox1

Roadie

341 Views

1 replies

0 likes

Login
  • 341 Views
  • 1 replies
  • 0 likes

Solved!! music collection after canceling my subscription

Hey guys, unfortunately I will have to cancel my premium account for some months (not able to use it in this time). What will happen to my music collection? Can I upgrade to premium again after a while and still have my old music collection?How long ...

Regular

Hey guys,   unfortunately I will have to cancel my premium account for some months (not able to use it in this time). What will happen to my music collection? Can I upgrade to premium again af...

Ambivalence

Community Legend

434 Views

1 replies

0 likes

Subscription
  • 434 Views
  • 1 replies
  • 0 likes

What happened to radio stations?

The artist radio station feature seems to disappeared overnight?? I have a premium account, and payments are up to date.

Casual Listener

The artist radio station feature seems to disappeared overnight?? I have a premium account, and payments are up to date.

jonasherdegen

Community Legend

1350 Views

7 replies

0 likes

Other
Premium
  • 1350 Views
  • 7 replies
  • 0 likes

KEEP GETTING CHARGED..

I keep getting charged on my CC when I've never used Spotify, what do I do? Account email says it's not an active accountI've been trying every single way to contact Spotify and nothing is working.. I've gotten two bank charges for insufficient funds...

Newbie

I keep getting charged on my CC when I've never used Spotify, what do I do? Account email says it's not an active account I've been trying every single way to contact Spotify and nothing is working....

235 Views

0 replies

0 likes

Account
Premium
Subscription
  • 235 Views
  • 0 replies
  • 0 likes

Subscription problems.

I'm paying thru iTunes and I still was downgraded to free account. I'm paid until October 26 acording to iTunes. I only have 1 account in spotify. Nothing has changed for many months in iTunes. So I have a receipt from iTunes that I made a payment bu...

Casual Listener

I'm paying thru iTunes and I still was downgraded to free account. I'm paid until October 26 acording to iTunes. I only have 1 account in spotify. Nothing has changed for many months in iTunes. So I ...

Djfrancov

Casual Listener

279 Views

2 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 279 Views
  • 2 replies
  • 0 likes

HELP - I accidentally deleted a ton of saved songs in my Starred playlist. Please restore...

Please help - I accidentally deleted a ton of my recently saved songs in my Starred playlist (delete date 10-9-15). I absolutely loved those songs and would really appreciate it if you could restore them. Any help would be MUCH appreciated!... hope t...

Casual Listener

Please help - I accidentally deleted a ton of my recently saved songs in my Starred playlist (delete date 10-9-15). I absolutely loved those songs and would really appreciate it if you could restore ...

214 Views

0 replies

0 likes

Account
Other
Premium
  • 214 Views
  • 0 replies
  • 0 likes

Unable to change my account settings.

All I want to do is change my account settings, but Spotify's design makes it impossible to do such a simple task. The current email in my profile is one I don't recognize whatsoever. So I try to change it to one I'd like to use, and I receive an err...

Newbie

All I want to do is change my account settings, but Spotify's design makes it impossible to do such a simple task. The current email in my profile is one I don't recognize whatsoever. So I try to cha...

kbrooksc

Community Legend

401 Views

1 replies

0 likes

Account
  • 401 Views
  • 1 replies
  • 0 likes

Solved!! Very basic 'planning to upgrade' questions

I have Spotify on my desktop, my tablet, and my phone. Each is under a different name/password… Each has different playlists… Q1) When I upgrade will I be forced to use only one username? Q2) What happens when I have Spotify running on one machine (s...

Regular

I have Spotify on my desktop, my tablet, and my phone. Each is under a different name/password… Each has different playlists…   Q1)     When I upgrade will I be forced to ...

JR13

Regular

640 Views

3 replies

0 likes

Login
  • 640 Views
  • 3 replies
  • 0 likes

Billed but Not Receiving Premium

This month I was billed and sent a receipt for Spotify Premium and it is still playing the free version. When I log into my account it is saying it is paused because of the lack of payment which obviously is contradicting. I haven't had any issues wi...

Newbie

This month I was billed and sent a receipt for Spotify Premium and it is still playing the free version. When I log into my account it is saying it is paused because of the lack of payment which obvi...

Taylor

Community Legend

287 Views

1 replies

0 likes

Premium
  • 287 Views
  • 1 replies
  • 0 likes

scrolling

I play a song, I go to scroll and when I try to go back, it takes me all the way back to the top of the Playlist.

Newbie

I play a song, I go to scroll and when I try to go back, it takes me all the way back to the top of the Playlist.

218 Views

0 replies

0 likes

Premium
  • 218 Views
  • 0 replies
  • 0 likes

Why did i get charge for free service?

Why did i get charge for monthly services when I never ask for anything

Newbie

Why did i get charge for monthly services when I never ask for anything

dsa_7

Roadie

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

Double subscription PAID by iTunes and Website

Hi all. Recently i cancelled my subscription by the itunes cause it's more expensive than the website. My surprise ocurr when i discovered that i have paid the same month (October) twice, once by the paypal account by this website and another one by ...

Newbie

  Hi all.   Recently i cancelled my subscription by the itunes cause it's more expensive than the website. My surprise ocurr when i discovered that i have paid the same month (October) t...

dsa_7

Roadie

334 Views

1 replies

0 likes

Account
Premium
Subscription
  • 334 Views
  • 1 replies
  • 0 likes

Password reset link claims its expired?

Hi,Tried logging into another device to use my Spotify account on it, which hasn't worked but involved me trying to reset my password- and logging out of my main device.Now I'm logged out and the password won't reset- have tried resetting the passwor...

Casual Listener

Hi, Tried logging into another device to use my Spotify account on it, which hasn't worked but involved me trying to reset my password- and logging out of my main device. Now I'm logged out and...

dsa_7

Roadie

5665 Views

1 replies

1 likes

Login
  • 5665 Views
  • 1 replies
  • 1 likes

Solved!! Songs folder problem

Ok, this is what happend.A few minutes ago, I had my Songs folder full, but then, out of no where, it stoped being full and the first songs you see when you open that folder is that that remains in there....It took me a long long time to havea great ...

Casual Listener

Ok, this is what happend. A few minutes ago, I had my Songs folder full, but then, out of no where, it stoped being full and the first songs you see when you open that folder is that that remains in...

Pumpkinator

Casual Listener

355 Views

1 replies

0 likes

Account
Other
  • 355 Views
  • 1 replies
  • 0 likes

Solved!! Spotify problem

Hey guys,im having problems with my login, i can make it on the website but in the app i cant. what should i do?

Casual Listener

Hey guys, im having problems with my login, i can make it on the website but in the app i cant. what should i do?

GrOOZi94

Casual Listener

452 Views

2 replies

0 likes

Account
  • 452 Views
  • 2 replies
  • 0 likes