Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1078865 Views
  • 118 replies
  • 104 likes
  • Account
  • 1078865 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49703 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49703 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1146027 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1146027 Views
  • 4840 replies
  • 118 likes

Superuser Contribution Recently listened not updating

Recently listened tab (+ recently listened artists) is not updating. I have logged out, downloaded the app again, changed settings back and forth, even tried other devices. Nothing is working

  • Casual Listener
  • Recently listened tab (+ recently listened artists) is not updating. I have logged out, downloaded the app again, changed settings back and forth, even tried other devices. Nothing is working  
  • CarlosE
  • Moderator
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
  • 187 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Mobile][Your Library] Cancel Artist option

An option to remove a particular artist from all Daily Mixes, Likes, Playlists, etc permanently. A method to completely "Cancel" the artist. For example: I used to like Twenty One Pilots, but I discovered they support the Confederate Flag. As a resul...

  • Casual Listener
  • An option to remove a particular artist from all Daily Mixes, Likes, Playlists, etc permanently.  A method to completely "Cancel" the artist.    For example:  I used to like Twe...
  • MyNameIsJuren
  • Casual Listener
  • 252 Views
  • 2 replies
  • 0 likes
  • Mobile
    Your Library
  • 252 Views
  • 2 replies
  • 0 likes

Superuser Contribution Tesla account issue.

BackgroundI have had spotify premium for years.I use it with logitec mediacenter (spotty plugin) in my house. I notice that it does not logout or stop playing on my phone while im working out if my other family members listen to music in my house. I ...

  • Casual Listener
  • Background I have had spotify premium for years. I use it with logitec mediacenter (spotty plugin)  in my house. I notice that it does not logout or stop playing on my phone while im working o...
  • AndresM
  • Moderator
  • 1248 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 1248 Views
  • 5 replies
  • 0 likes

I can't login anymore, neither from Pc nor from smartphone.

PlanFreeCountryJapanDeviceSamsung Galaxy 9 PlusOperating SystemWindows 10 My Question or IssueSince yesterday I can't login to my Spotify account, that I created by "log in by facebook".Both my smartphone and my PC, via app or browser can't give me a...

  • Newbie
  • Plan Free Country Japan Device Samsung Galaxy 9 Plus Operating System Windows 10   My Question or Issue Since yesterday I can't login to my Spotify account, that I created by "log in b...
  • OneByBoo
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 282 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How to pull profile picture from account?

Hi, I'm in the US on a duo plan, and I've tried this on both my laptop and phone. My profile picture is one I took in 7th or 8th grade when I first got Spotify, many years (and devices) later, I can no longer find the original picture in my photos. I...

  • Casual Listener
  • Hi, I'm in the US on a duo plan, and I've tried this on both my laptop and phone. My profile picture is one I took in 7th or 8th grade when I first got Spotify, many years (and devices) later, I can ...
  • denverfluid
  • Casual Listener
  • 14082 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 14082 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Cannot update my credit card details

PlanPremium Operating SystemNot related with OS My Question or Issue Hello, Due to a change in my credit card information, I need to be able to update my payment details, but there is no update button under my plan. The screenshot I provided is in Tu...

  • Casual Listener
  • Plan Premium   Operating System Not related with OS   My Question or Issue   Hello,   Due to a change in my credit card information, I need to be able to update my payme...
  • Yordan
  • Moderator
  • 397 Views
  • 4 replies
  • 0 likes
  • Account
  • 397 Views
  • 4 replies
  • 0 likes

switch between devices

Plan PremiumCountry: Portugal DeviceMacBook Pro (16-inch, 2019)Operating SystemmacOS BigSur 11.6 My Question or IssueWhen using the desktop app, i'm forced to login everytime, as all the musics are greyed out. Once i log back in, all seems to work no...

  • Newbie
  • Plan Premium Country: Portugal   Device MacBook Pro (16-inch, 2019) Operating System macOS BigSur 11.6   My Question or Issue When using the desktop app, i'm forced to login e...
  • OneByBoo
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Como obtengo CFDI del servicio?

Buen día,Deseo obtener el Comprobante Fiscal Digital por Internet (CFDI) valido ante el SAT en México, de cada uno de los pagos que he realizado por la renta del servicio de spotify.

  • Newbie
  • Buen día, Deseo obtener el Comprobante Fiscal Digital por Internet (CFDI)  valido ante el SAT en México, de cada uno de los pagos que he realizado por la renta del servicio de spotify.
  • Alex
  • Moderator
  • 369 Views
  • 1 replies
  • 0 likes
  • Account
  • 369 Views
  • 1 replies
  • 0 likes

Canvas Feature

Hi, so im a premium sub for years now, when canvas was on testing stage it was enabled in my account but when it was released to everyone its not available in my account but available to others even new or nonpremium accounts. Please enable it back o...

  • Not applicable
  • Hi, so im a premium sub for years now, when canvas was on testing stage it was enabled in my account but when it was released to everyone its not available in my account but available to others even ...
  • OneByBoo
  • Community Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 327 Views
  • 1 replies
  • 0 likes

How do I share my spotify profile url without sharing my username?

If I copy my Spotify profile URL, it will have my username in it, and I'd prefer not to get doxxed just because I want to send someone my Spotify profile. Is there a way I can get a link that doesn't include it? Thanks for any help regarding this.

  • Newbie
  • If I copy my Spotify profile URL, it will have my username in it, and I'd prefer not to get doxxed just because I want to send someone my Spotify profile. Is there a way I can get a link that doesn't...
  • Maxim
  • Spotify Star
  • 557 Views
  • 1 replies
  • 0 likes
  • Account
  • 557 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Whats new" (Bell) function not shown in my premium account

PlanPremiumCountryGermanyDeviceSamsung A3 2017 (+ IPhone 12 or Android 11 Devices from friends)Operating SystemAndroid 8, Android 11, Ios 14 My Question or IssueHey,in my own premium account the new "What's new" (Bell) function is not displayed at th...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung A3 2017 (+ IPhone 12 or Android 11 Devices from friends) Operating System Android 8, Android 11, Ios 14   My Question or Issue Hey, in my...
  • Jeremy
  • Moderator
  • 404 Views
  • 3 replies
  • 0 likes
  • Account
  • 404 Views
  • 3 replies
  • 0 likes

Solved!! Stats for featured songs

If im featured on a song on Spotify, which makes the song appear on “appears on” section of my artist page, and someone listens to the song, do MY listeners per month increase? Im sick of not being able to see the stats of the streams, listeners of a...

  • Newbie
  • If im featured on a song on Spotify, which makes the song appear on “appears on” section of my artist page, and someone listens to the song, do MY listeners per month increase?   Im sick of no...
  • OneByBoo
  • Community Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • Other
  • 323 Views
  • 1 replies
  • 0 likes

Change country for student premium

Plan: Student PremiumCountry: Japan Device: iPhone 8Operating System: iOS 14. My Question or IssueI can't change the county setting. I tried, but the option is locked in my plan. Does this mean I should upgrade to another plan?

  • Casual Listener
  • Plan: Student Premium Country: Japan   Device: iPhone 8 Operating System: iOS 14.   My Question or Issue I can't change the county setting. I tried, but the option is locke...
  • Maxim
  • Spotify Star
  • 453 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 453 Views
  • 3 replies
  • 0 likes

Superuser Contribution Canva disappeared

PlanPremiumCountryBrazilDeviceiPhone XS MaxOperating SystemiOS 15 My Question or IssueCanva isn’t available on my device. I used to have the option a while ago, but then it suddenly disappeared and I want to reactivate it. I already tried everything ...

  • Casual Listener
  • Plan Premium Country Brazil Device iPhone XS Max Operating System iOS 15   My Question or Issue Canva isn’t available on my device. I used to have the option a while ago, but then it s...
  • CarlosE
  • Moderator
  • 317 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 317 Views
  • 5 replies
  • 0 likes

recover my account

PlanPremiumCountryItaly DeviceiPhone 8Operating SystemIOS 14.3 My Question or IssueHi my name is Lorenzo, and i have a big problem, i was forced to create a new free account on spotify because i can't recover my old premium account. I remember the us...

  • Newbie
  •   Plan Premium Country Italy   Device iPhone 8 Operating System IOS 14.3   My Question or Issue Hi my name is Lorenzo, and i have a big problem, i was forced to create a ne...
  • TreyAnastasio
  • Spotify Star
  • 310 Views
  • 1 replies
  • 0 likes
  • Account
  • 310 Views
  • 1 replies
  • 0 likes

[Other] Account/app language and region

My first language is English, I live in Belgium and I am currently on holiday in Spain. Right now, my account and email communications are still in Dutch, and I can't change it to anything else except French, yet the Spotify app on my phone and lapto...

  • Regular
  • My first language is English, I live in Belgium and I am currently on holiday in Spain.   Right now, my account and email communications are still in Dutch, and I can't change it to anything e...
  • OneByBoo
  • Community Legend
  • 337 Views
  • 3 replies
  • 0 likes
  • Other
  • 337 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't login - "Something went wrong"

I am trying to login on my iPhone, but I keep getting a generic "Something went wrong" error message. I use the same login on my Mac with no issues. What to do?

  • Newbie
  • I am trying to login on my iPhone, but I keep getting a generic "Something went wrong" error message. I use the same login on my Mac with no issues. What to do?
  • Alex
  • Moderator
  • 5049 Views
  • 9 replies
  • 0 likes
  • Login
  • 5049 Views
  • 9 replies
  • 0 likes

Superuser Contribution Profile picture and name are not shown

Plan Premium Country Italy or Belgium, not sure Device Samsung s10e Operating System Android 11 My Question or Issue Profil picture and name are not shown. Name is replaced by a generic code and profile picture is the first letter of this random name...

  • Newbie
  • Plan Premium Country Italy or Belgium, not sure   Device Samsung s10e Operating System Android 11   My Question or Issue Profil picture and name are not shown. Name is...
  • Eni
  • Moderator
  • 222 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account

PlanPremium StudentiPhone 8 My Question or IssueSpotify is asking me to renew my email address otherwise I’ll lose my account (Premium Student). When I enter the new address I use on a daily basis, it says that it is already used for another account,...

  • Newbie
  • Plan Premium Student iPhone 8   My Question or Issue Spotify is asking me to renew my email address otherwise I’ll lose my account (Premium Student). When I enter the new address I use...
  • MafeG
  • Moderator
  • 357 Views
  • 1 replies
  • 0 likes
  • Account
  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution User and Artist accounts linked, cannot delete !

Hello,I made a track with the label called Dreamhop, because I didnt have a spotify profile they made one for me that I needed to claim.I went on to Spotify for Artist and the website asked me to create an account in order to claim something. I then ...

  • Regular
  • Hello, I made a track with the label called Dreamhop, because I didnt have a spotify profile they made one for me that I needed to claim. I went on to Spotify for Artist and the website asked me to...
  • Mario
  • Moderator
  • 230 Views
  • 1 replies
  • 0 likes
  • Free
  • 230 Views
  • 1 replies
  • 0 likes