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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 164778 Views
  • 179 replies
  • 13 likes
  • Account
    Free
  • 164778 Views
  • 179 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11060 Views
  • 6 replies
  • 11 likes
  • Security
  • 11060 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 513529 Views
  • 986 replies
  • 112 likes
  • Account
  • 513529 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125438 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125438 Views
  • 74 replies
  • 12 likes

Solved!! Cannot uncheck "Disable all notifications" on web.

I guess this problem started a few months back, when there was two "disable all notifications" checkbox in the settings. I happened to check both of them, and later, Spotify found out that they have put 2 boxes of the same function and removed one of...

  • Gig Goer
  • I guess this problem started a few months back, when there was two "disable all notifications" checkbox in the settings. I happened to check both of them, and later, Spotify found out that they have ...
  • mallorylavonne
  • Newbie
  • 1538 Views
  • 25 replies
  • 0 likes
  • Account
    Other
  • 1538 Views
  • 25 replies
  • 0 likes

Falla suscripción tarjeta crédito

Por qué todos los meses tengo q rellenar el mismo dato de mi tarjeta de crédito? Cada mes me sale q no proceso y q vuelva a mandar mis datos.

  • Newbie
  • Por qué todos los meses tengo q rellenar el mismo dato de mi tarjeta de crédito? Cada mes  me sale q no proceso y q vuelva a mandar mis datos. 
  • 133 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 133 Views
  • 0 replies
  • 0 likes

Spotify premium charged differently from the actual price.

The price for spotify premium in Malaysaia is Rm. 14.90. I started using the premium since January this year. From what I have seen in the receipts in the spotify page, I had been charged USD 6.99 (around Rm 30) from January until June. And from Augu...

  • Newbie
  • The price for spotify premium in Malaysaia is Rm. 14.90. I started using the premium since January this year. From what I have seen in the receipts in the spotify page, I had been charged USD 6.99 (a...
  • 315 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 315 Views
  • 0 replies
  • 0 likes

Thanks for the nightmares lads!

Pull up the Spotify service on a pleasant Friday, as you do. Spotify works fine, I start playing my lovely sleep playlist entitled "don't rage fam" and drift soundly into dreamland...And awaken to hear the beautiful sound of a paranormal activity adv...

  • Newbie
  • Pull up the Spotify service on a pleasant Friday, as you do. Spotify works fine, I start playing my lovely sleep playlist entitled "don't rage fam" and drift soundly into dreamland... And awaken to ...
  • 139 Views
  • 0 replies
  • 1 likes
  • Free
  • 139 Views
  • 0 replies
  • 1 likes

Can't Login with Facebook on OSX

Hello, I can't log in into Spotify with Facebook. Sometimes there is a red Message "Service is temporiary unavailable" and sometimes there isn't even a message. I installed Spotify new but that doesn't work. On iPhone and iPad it's the same problem. ...

  • Visitor
  • Hello, I can't log in into Spotify with Facebook. Sometimes there is a red Message "Service is temporiary unavailable" and sometimes there isn't even a message. I installed Spotify new but that doesn...
  • 200 Views
  • 0 replies
  • 0 likes
  • Login
  • 200 Views
  • 0 replies
  • 0 likes

No email from Spotify telling me my username and password?

I log into Spotify through my Facebook account and would like a normal account username and password so I can log in without Facebook. I have pressed the 'sent email to set password' button in the 'set device password' section of my account, but no e...

  • Newbie
  • I log into Spotify through my Facebook account and would like a normal account username and password so I can log in without Facebook. I have pressed the 'sent email to set password' button in the 's...
  • 137 Views
  • 0 replies
  • 0 likes
  • Account
  • 137 Views
  • 0 replies
  • 0 likes

Charges

I have a charge for something I didn't even buy for 10.71 I need to know what I am paying for here.

  • Newbie
  • I have a charge for something I didn't even buy for 10.71 I need to know what I am paying for here.
  • 151 Views
  • 0 replies
  • 0 likes
  • Account
  • 151 Views
  • 0 replies
  • 0 likes

Charged 3 times and still not on premium

I'm trying to get premium and I'm still on trial version. My credit card got charged 3 times. M I updated my phone, reinstalled the app, logged out, signed back in. I literally tried everything but I still don't get premium.

  • Newbie
  • I'm trying to get premium and I'm still on trial version. My credit card got charged 3 times. M I updated my phone, reinstalled the app, logged out, signed back in. I literally tried everything but I...
  • MattSuda
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • Premium
  • 173 Views
  • 1 replies
  • 0 likes

Can I recover deleted songs from a playlist?

Today I noticed that my "song of the day" playlist had all it's songs deleted. I don't know if I accidentally clicked something to make this happen, but I noticed at Friday 10:55am. I was using this playlist yesterday night and all the songs were sti...

  • Newbie
  • Today I noticed that my "song of the day" playlist had all it's songs deleted. I don't know if I accidentally clicked something to make this happen, but I noticed at Friday 10:55am. I was using this ...
  • 193 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Other
  • 193 Views
  • 0 replies
  • 0 likes

HELP!!!

Ok. I got the 7 day free trial and I didn't know when it was gonna end cuz I wasn't paying attention to it, then the trial ended and I want it back like that change ur date and time in settings glitch thing. My question is CAN I DO THAT GLITCH/HACK O...

  • Newbie
  • Ok. I got the 7 day free trial and I didn't know when it was gonna end cuz I wasn't paying attention to it, then the trial ended and I want it back like that change ur date and time in settings glitc...
  • MattSuda
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • Free
    Other
    Premium
    Subscription
    Unlimited
  • 272 Views
  • 1 replies
  • 0 likes

Hey Spotify! What is the deal with the family plan in Canada ??? No one seems to have any answers

Hey Spotify! What is the deal with the family plan in Canada ??? No one seems to have any answers as to what is going on. Some threads are over a year old and no answers.At this point, its cheaper for me to sign everyone up for slacker radio for $4 a...

  • Newbie
  • Hey Spotify! What is the deal with the family plan in Canada ??? No one seems to have any answers as to what is going on. Some threads are over a year old and no answers. At this point, its cheaper ...
  • ProgTym
  • Roadie
  • 529 Views
  • 2 replies
  • 5 likes
  • 529 Views
  • 2 replies
  • 5 likes

how do i subscribed with my google account

so insted of puting a credit card on i want to subscribe and make it pay through my google account but i have no idea how to get their and ive tryed a lot!?!

  • Casual Listener
  • so insted of puting a credit card on i want to subscribe and make it pay through my google account but i have no idea how to get their and ive tryed a lot!?!
  • Reflux_
  • Community Legend
  • 563 Views
  • 6 replies
  • 0 likes
  • Premium
  • 563 Views
  • 6 replies
  • 0 likes

Being charge while having a free account. Money stolen!!!

So I haven't use Spotify in a while. It shows I have a free account BUT I WAS JUST CHARGED $10 and the site doesn't make it easy to find out how to get a refund. If i have a free account. How in the world did o get charged. Spotify. You really just s...

  • Casual Listener
  • So I haven't use Spotify in a while. It shows I have a free account BUT I WAS JUST CHARGED $10 and the site doesn't make it easy to find out how to get a refund. If i have a free account. How in the ...
  • Quest321
  • Casual Listener
  • 214 Views
  • 2 replies
  • 0 likes
  • Account
  • 214 Views
  • 2 replies
  • 0 likes

How to access acct

Have been prem subscriber for many years - for whatever reason, I can no longer select music for offline listening - when trying to access acct, I seem to no longer recall my user ID or password .... Do not believe I accessed via facebook - I tried w...

  • Newbie
  • Have been prem subscriber for many years - for whatever reason, I can no longer select music for offline listening - when trying to access acct, I seem to no longer recall my user ID or password .......
  • 147 Views
  • 0 replies
  • 0 likes
  • Premium
  • 147 Views
  • 0 replies
  • 0 likes

Can't log onto Spotify "This service is not available. Please try again later."

A few days ago I couldn't play any songs from Spotify because it said I was offline. I decided to reinstall and now I can't even log in and the message I get is "This service is not available. Please try again later.". I've checked my firewall and Sp...

  • Casual Listener
  • A few days ago I couldn't play any songs from Spotify because it said I was offline. I decided to reinstall and now I can't even log in and the message I get is "This service is not available. Please...
  • jean3601
  • Community Legend
  • 975 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 975 Views
  • 3 replies
  • 0 likes

Accidentally deleted song

Accidentally swiped away a song in my playlist, have no idea what it was, can you recover it?

  • Newbie
  • Accidentally swiped away a song in my playlist, have no idea what it was, can you recover it?
  • Taylor
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 243 Views
  • 1 replies
  • 0 likes

I had Spotify premium and they charged my my bank account 15 times

Spotify charged me 15 times in my banking account. I am not happy at all and request a refund on my account.

  • Newbie
  • Spotify charged me 15 times in my banking account. I am not happy at all and request a refund on my account.
  • Taylor
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

multiple charges!

I have had Spotify for 3 months now. I just overdrafted because they charged the normal 12.99 for the month, then charged me again! As I looked back through my statements, I has been more than once every month! I need to be contacted and refunded or ...

  • Newbie
  • I have had Spotify for 3 months now. I just overdrafted because they charged the normal 12.99 for the month, then charged me again! As I looked back through my statements, I has been more than once e...
  • Taylor
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Username password change

I always log in with my facebook account but now I want to log in with my spotify account number. At my account you can ask spotify to send an email to set the password for your spotify account not facebook account. When I click on that button they s...

  • Newbie
  • I always log in with my facebook account but now I want to log in with my spotify account number.  At my account you can ask spotify to send an email to set the password for your spotify accoun...
  • Taylor
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
  • 169 Views
  • 1 replies
  • 0 likes

HOW TO CANCEL MY SUSCRIPTION

Please! I need help, How to cancell my suscription, I don't see where I have to click. Thanks!

  • Visitor
  • Please! I need help, How to cancell my suscription, I don't see where I have to click. Thanks!
  • Ox1
  • Roadie
  • 146 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 146 Views
  • 1 replies
  • 0 likes