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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • arjavmehta
  • Casual Listener
  • 233243 Views
  • 372 replies
  • 22 likes
  • Account
    Free
  • 233243 Views
  • 372 replies
  • 22 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12534 Views
  • 6 replies
  • 11 likes
  • Security
  • 12534 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Bodaz
  • Newbie
  • 526850 Views
  • 987 replies
  • 113 likes
  • Account
  • 526850 Views
  • 987 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127650 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127650 Views
  • 74 replies
  • 12 likes

After my free trial I didn't get my student discount

I am so annyoed. I have been trying to contact spotify for over a month as my 30 day trial was taking place. I have tried contacting them by sending a message online, I have tried reaching out on social media, I have tries posting on these community ...

  • Newbie
  • I am so annyoed. I have been trying to contact spotify for over a month as my 30 day trial was taking place. I have tried contacting them by sending a message online, I have tried reaching out on soc...
  • 211 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 211 Views
  • 0 replies
  • 0 likes

Change country

I am trying to change my country cause I moved to Canada. I am trying to apply a redeem code I have, I also change the country from payment options, but it won't change from Greece. My profile still says Greece. Why?Does it have to do anything with F...

  • Regular
  • I am trying to change my country cause I moved to Canada. I am trying to apply a redeem code I have, I also change the country from payment options, but it won't change from Greece. My profile still ...
  • jean3601
  • Community Legend
  • 326 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 326 Views
  • 3 replies
  • 0 likes

3 month promotion

Quando assinei o spotify peguei uma promoçao que os tres primeiros meses seriam R$1,99. Mas no segundo mes me cobraram R$14,90, queria entender o pq disso e se alguem passou por isso tambem When I signed a spotify picked up a promotion the first thre...

  • Newbie
  • Quando assinei o spotify peguei uma promoçao que os tres primeiros meses seriam R$1,99. Mas no segundo mes me cobraram R$14,90, queria entender o pq disso e se alguem passou por isso tambem   ...
  • KatesHere
  • Community Legend
  • 636 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 636 Views
  • 1 replies
  • 0 likes

Help

I upgraded to premium from my phone. It says I have premium on the website. But I'm still using free Spotify.

  • Regular
  • I upgraded to premium from my phone. It says I have premium on the website. But I'm still using free Spotify.
  • doney
  • Regular
  • 311 Views
  • 2 replies
  • 0 likes
  • 311 Views
  • 2 replies
  • 0 likes

transferring playlists and songs from existing spotify account to new account through Rogers

Rogers cellular (in Canada) offers 3 spotify accounts if/when you upgrade or add someone to your "share everything" plan. We'd like to add my spouse to the Rogers plan and take advantage of this offer. We each have existing Spotify accounts in which ...

  • Newbie
  • Rogers cellular (in Canada) offers 3 spotify accounts if/when you upgrade or add someone to your "share everything" plan.  We'd like to add my spouse to the Rogers plan and take advantage of thi...
  • 215 Views
  • 0 replies
  • 0 likes
  • Account
  • 215 Views
  • 0 replies
  • 0 likes

Cancelling subscription per specific date

Hi, I have Spotify Premium, but have gotten an offer to get 4 months at 50% discount from my new telco provider. However, they've told me that for this offer to work, I have to be reverted to Free, on the date my new contract starts. This is on Dec 1...

  • Newbie
  • Hi,   I have Spotify Premium, but have gotten an offer to get 4 months at 50% discount from my new telco provider. However, they've told me that for this offer to work, I have to be reverted t...
  • 257 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 257 Views
  • 0 replies
  • 0 likes

Problems with monthly subscription

Hi Guys For some reason i have just noticed that I have been paying twice for my monthly subscription. The first one is from my Lloyds Bank account ending in 0354, this is the details associated to my account online. However over the last 10 Months I...

  • Newbie
  • Hi Guys               For some reason i have just noticed that I have been paying twice for my monthly subscription. The first one is from my Lloyds Bank acco...
  • Nico
  • Community Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 298 Views
  • 1 replies
  • 0 likes

me désabonner

bonjour, je suis debite sur mon compte bancaire depuis le 10/08 de 9,99 €.je change de banque et voudrai vous indiquer mes nouvelles coordonnées bancaires.quand je me connecte avec le profil - tdgillesdelatourette@gmail.com - on me dit que je bénéfic...

  • Newbie
  • bonjour,   je suis debite sur mon compte bancaire depuis le 10/08  de 9,99 €. je change de banque et voudrai vous indiquer mes nouvelles coordonnées bancaires. quand je me connecte avec...
  • 249 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 249 Views
  • 0 replies
  • 0 likes

Spotify won't open still and no reply

My app crashed last month and I payed the full month with no music, now I am paying another full month with no music I am normally a card Pearson but **bleep** Spotify sory this fuking problem out or give my mony back and I'll use a new **bleep**ing ...

  • Casual Listener
  • My app crashed last month and I payed the full month with no music, now I am paying another full month with no music I am normally a card Pearson but **bleep** Spotify sory this fuking problem out or...
  • jean3601
  • Community Legend
  • 423 Views
  • 1 replies
  • 0 likes
  • Account
  • 423 Views
  • 1 replies
  • 0 likes

Solved!! How do I register a new account with an e-mail used on an account that we now changed the e-mail on?

Hi,Me and my son have been using the same account. Since he has made most of the play lists we thought that the easiest way to now get two accounts was to change the e-mail on the existing one to my his e-mail and for me to register a new account. Bu...

  • Newbie
  • Hi, Me and my son have been using the same account. Since he has made most of the play lists we thought that the easiest way to now get two accounts was to change the e-mail on the existing one to m...
  • jean3601
  • Community Legend
  • 772 Views
  • 1 replies
  • 0 likes
  • Account
  • 772 Views
  • 1 replies
  • 0 likes

Two accounts

I have one account with my Facebook and I have the premium. Currently using & love it.I accidentally made a different account with my yahoo email. This charged my account 4 times with a payment of $5.40.How do I get a refund ?How do I cancel that acc...

  • Newbie
  • I have one account with my Facebook and I have the premium. Currently using & love it. I accidentally made a different account with my yahoo email. This charged my account 4 times with a payme...
  • jean3601
  • Community Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • Account
  • 265 Views
  • 1 replies
  • 0 likes

Tried canceling my premium subscription but not sure if it worked?

I won't be using Spotify for a while so I wanted to cancel my premium subscription, which I did the other day. Now, when i look at my account overview and subscription page it only says that my subscription payment failed/I don't have a working payme...

  • Newbie
  • I won't be using Spotify for a while so I wanted to cancel my premium subscription, which I did the other day.   Now, when i look at my account overview and subscription page it only says...
  • 166 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 166 Views
  • 0 replies
  • 0 likes

Hello i please need help!

Hey i recently become to have an issue with spotify and it says "email no longer registered with an active acount" thats strange cause i was using it less then an hour ago, at first i thought, i should give it time beacuse tech has hiccups and now im...

  • Casual Listener
  • Hey i recently become to have an issue with spotify and it says "email  no longer registered with an active acount"   thats strange cause i was using it less then an hour ago, at first i ...
  • rhamin6
  • Casual Listener
  • 294 Views
  • 1 replies
  • 0 likes
  • Login
  • 294 Views
  • 1 replies
  • 0 likes

Saved Music keeps disappearing

I'm experiencing the error of having my saved music disappearing from my saved music bank, I have tried every possible way, adding 1 by 1 using the (+ icon), using the save button album by album, making selections and using the right click > save mus...

  • Visitor
  • I'm experiencing the error of having my saved music disappearing from my saved music bank, I have tried every possible way, adding 1 by 1 using the (+ icon), using the save button album by album...
  • user-removed
  • Not applicable
  • 426 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 426 Views
  • 3 replies
  • 0 likes

Password Reset Form Expired Error

Won't let my login... Tried resetting my password but keeps saying my form expired

  • Newbie
  • Won't let my login... Tried resetting my password but keeps saying my form expired
  • jean3601
  • Community Legend
  • 863 Views
  • 6 replies
  • 0 likes
  • Account
  • 863 Views
  • 6 replies
  • 0 likes

Cannot cancel sub/would like a refund

I am unable to cancle my subscripton, I have reset my password multiple times with no luck, also I accidentally forgot to cancle my subscription before the next payment and would like a refund.

  • Newbie
  • I am unable to cancle my subscripton, I have reset my password multiple times with no luck, also I accidentally forgot to cancle my subscription before the next payment and would like a refund. &nbs...
  • 134 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 134 Views
  • 0 replies
  • 0 likes

Logged out with facebook but pic still there?

I logged out with my facebook account but the profile picture is still there, how can i fix this?

  • Visitor
  • I logged out with my facebook account but the profile picture is still there, how can i fix this?
  • jonasherdegen
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Ripp off

Need customer assistance ASAP. I've been getting billed tweice on the last two months. How do y'all not have someone we can talk to !

  • Newbie
  • Need customer assistance ASAP. I've been getting billed tweice on the last two months. How do y'all not have someone we can talk to !
  • jonasherdegen
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • Account
  • 173 Views
  • 1 replies
  • 0 likes

Tengo cargo de Spotify a mí cuenta y yo no tengo cuenta en Spotify Premium!!

Buen díaHace unos meses me di de alta en Spotify Premium con mi tarjeta de crédito, y se me cobraron los 3 primeros meses y me di de baja al 4. Sin embargo, me siguen haciendo el cargo a mí tarjeta y ya no tengo Spotify Premium!!! Mi app sale como st...

  • Newbie
  • Buen día Hace unos meses me di de alta en Spotify Premium con mi tarjeta de crédito, y se me cobraron los 3 primeros meses y me di de baja al 4. Sin embargo, me siguen haciendo el cargo a mí tarjeta...
  • 263 Views
  • 0 replies
  • 1 likes
  • Premium
  • 263 Views
  • 0 replies
  • 1 likes

Cancelled account months ago and now i see new payment on my card to Spotify

I've cancelled my subscription months ago, also i've contacted customer service to cancel permanently my account, they said my account was cancelled. And now i check my credit card movements and i see a Spotify payment 1 day ago. What i need to do no...

  • Newbie
  • I've cancelled my subscription months ago, also i've contacted customer service to cancel permanently my account, they said my account was cancelled. And now i check my credit card movements and i se...
  • 181 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 181 Views
  • 0 replies
  • 0 likes