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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

82889 Views

29 replies

0 likes

  • 82889 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103727 Views

10 replies

3 likes

Account
Login
  • 103727 Views
  • 10 replies
  • 3 likes

it wants me to pay $12.99 instead of $9.99

I've been paying for premium through my iTunes account every month for $9.99 but I missed one payment. Now it wants me to pay $12.99 instead of $9.99. Why is it doing this and how can I pay $9.99 again?

Newbie

I've been paying for premium through my iTunes account every month for $9.99 but I missed one payment. Now it wants me to pay $12.99 instead of $9.99. Why is it doing this and how can I pay $9.99 aga...

205 Views

0 replies

0 likes

  • 205 Views
  • 0 replies
  • 0 likes

Discover weekly no longer has the astronaut as cover, now its a lame sihouette.

Discover Weekly would normally have a facebook picture as the album cover, but since I do not have my spotify account linked with facebook my album cover had always been a green astronaut. About a week ago this changed to a lame green/blue pixelated ...

Regular

Discover Weekly would normally have a facebook picture as the album cover, but since I do not have my spotify account linked with facebook my album cover had always been a green astronaut. About...

775 Views

0 replies

0 likes

Account
Other
Premium
  • 775 Views
  • 0 replies
  • 0 likes

Log in

I had spotify on my old phone, I just got a new phone and now every time I try to log in it tells me "you already have an account with this username" I've tried resetting the password and still no luck. I have no idea what to do, I emailed my problem...

Visitor

I had spotify on my old phone, I just got a new phone and now every time I try to log in it tells me "you already have an account with this username" I've tried resetting the password and still no lu...

KatesHere

Community Legend

453 Views

3 replies

0 likes

Login
  • 453 Views
  • 3 replies
  • 0 likes

Signed up for the 3 Month Premium $1 Trial; 3 months have passed & now I'm being charged $10

I just found out today that I was charged $10.00 on my TD Bank account from Spotify. I had signed up for a 3 month premium trial for $1.00 prior and I'm almost positive that I opted not to renew my account after the 3 months were over. I was surprise...

Casual Listener

I just found out today that I was charged $10.00 on my TD Bank account from Spotify. I had signed up for a 3 month premium trial for $1.00 prior and I'm almost positive that I opted not to renew...

Dreamvillain95

Casual Listener

854 Views

2 replies

0 likes

Premium
Subscription
  • 854 Views
  • 2 replies
  • 0 likes

People Using My account

Hi, so my problem there are devices using my account that arent mine. Ive tried disconnecting form all devices and changing my password and they are still there. Any help please? Only the ps3 thats playing and this computer are mine. I also have an i...

Casual Listener

Hi, so my problem there are devices using my account that arent mine. Ive tried disconnecting form all devices and changing my password and they are still there. Any help please?   Only the ps...

214 Views

0 replies

0 likes

Account
Premium
Subscription
  • 214 Views
  • 0 replies
  • 0 likes

Premium itunes

Hola, me suscribí a travez de iTunes a spotify premium pero aún tengo free. Como se soluciona? Mi usuario es m.jupiGracias

Newbie

Hola, me suscribí a travez de iTunes a spotify premium pero aún tengo free. Como se soluciona? Mi usuario es m.jupi Gracias

223 Views

0 replies

0 likes

Premium
Subscription
  • 223 Views
  • 0 replies
  • 0 likes

i cant log in

I change my password on facebook and now cant log in spotify. Any solution? Thanks

Newbie

I change my password on facebook and now cant log in spotify. Any solution? Thanks

279 Views

0 replies

0 likes

Account
  • 279 Views
  • 0 replies
  • 0 likes

Facebook account change

Hey guys I have premium account but it's on my Facebook account how can I change that.I want to close my Facebook account .

Visitor

Hey guys I have premium account but it's on my Facebook account how can I change that.I want to close my Facebook account .

182 Views

0 replies

0 likes

Account
  • 182 Views
  • 0 replies
  • 0 likes

I am being charged the wrong amount? Where do I call. Thinking of cancelling..

I signed up under the 30 day free..99 cents for 3 months promo and 9.99 after. I'm being charged 9.99 already!. I need help or I'm disputing and cancelling!

Newbie

I signed up under the 30 day free..99 cents for 3 months promo and 9.99 after. I'm being charged 9.99 already!. I need help or I'm disputing and cancelling!

OviiiOne

Community Legend

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes

Getting bumped off of Spotify by my son even though we have a family plan

I have a family plan where my 11 year old son is added as a family member to my plan. When I play a song on any of my devices I will automatically knock his song off of HIS device (ipod) and vice versa. Its as if we only have one account even though ...

Newbie

I have a family plan where my 11 year old son is added as a family member to my plan. When I play a song on any of my devices I will automatically knock his song off of HIS device (ipod) and vice ver...

557 Views

0 replies

1 likes

Account
  • 557 Views
  • 0 replies
  • 1 likes

I keep receiving the e-mail saying I didn't pay

I've just got an e-mail saying I'm going to lose my premium account if I don't pay because my credit card wasn't working but I've already paid and I even got the e-mail confirmation. I don't wanna lose my account if I'm paying.

Casual Listener

I've just got an e-mail saying I'm going to lose my premium account if I don't pay because my credit card wasn't working but I've already paid and I even got the e-mail confirmation. I don't wanna lo...

driveflanger

Community Legend

246 Views

1 replies

0 likes

Premium
  • 246 Views
  • 1 replies
  • 0 likes

Starred playlist

After an update to the last version of spotify i cant find my starred list. Any guide to recover /find it?

Newbie

After an update to the last version of spotify i cant find my starred list. Any guide to recover /find it?

jonasherdegen

Community Legend

493 Views

2 replies

0 likes

  • 493 Views
  • 2 replies
  • 0 likes

Spotify charged me more money

I bought premium and immediately bought a family plan. Now I get charged for both. The normal plan and the family one. How can I fix that?

Newbie

I bought premium and immediately bought a family plan. Now I get charged for both. The normal plan and the family one. How can I fix that?

246 Views

0 replies

0 likes

  • 246 Views
  • 0 replies
  • 0 likes

End premium but by settings are wrong

Hi. I get a message that my username or password is wrong, even though I can log in and I have always used the same username and password for many years back. I can not play any music, and will only enter with an error - message. I do not care about ...

Newbie

Hi. I get a message that my username or password is wrong, even though I can log in and I have always used the same username and password for many years back. I can not play any music, and ...

182 Views

0 replies

0 likes

Premium
  • 182 Views
  • 0 replies
  • 0 likes

Not receiving email for setting a password on a device

Hello, Normally I logging in on spotify with my facebook account. Now I want to login in to spotify on my PS4. But I cannot login with my FB account. When I'm trying to request a password for devices on my account page, I do not receive any email fro...

Casual Listener

Hello,     Normally I logging in on spotify with my facebook account. Now I want to login in to spotify on my PS4. But I cannot login with my FB account. When I'm trying to request a pas...

8440

Casual Listener

259 Views

1 replies

0 likes

Account
Login
  • 259 Views
  • 1 replies
  • 0 likes

How to stop Artist Notifications

Hi, I keep getting notifications, both on my phone and on the desktop app (in the notifications section / bell) for Avicii - I've never listened to him (to the best of my knowledge) and I don't follow him, so why am I getting these? and more importan...

Music Fan

Hi,   I keep getting notifications, both on my phone and on the desktop app (in the notifications section / bell) for Avicii - I've never listened to him (to the best of my knowledge) and I do...

guilhem

Casual Listener

393 Views

1 replies

2 likes

Account
  • 393 Views
  • 1 replies
  • 2 likes

I keep receiving the e-mail saying I didn't pay

I've just got an e-mail saying I'm going to lose my premium account if I don't pay because my credit card wasn't working but I've already paid and I even got the e-mail confirmation. I don't wanna lose my account if I'm paying.

Casual Listener

I've just got an e-mail saying I'm going to lose my premium account if I don't pay because my credit card wasn't working but I've already paid and I even got the e-mail confirmation. I don't wanna lo...

Dhanyaalhaq-gb

Casual Listener

258 Views

2 replies

0 likes

Premium
  • 258 Views
  • 2 replies
  • 0 likes

Solved!! Gift Card

I (a student) am interested in purchasing a year's subscription as a gift for a friend (also a student). Is it possible to apply the student discount to this?

Newbie

I (a student) am interested in purchasing a year's subscription as a gift for a friend (also a student). Is it possible to apply the student discount to this? 

Ox1

Roadie

424 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 424 Views
  • 1 replies
  • 0 likes

Charged full price when I have the student discount

I have had the premium student discount for over a year now and for the past three months Spotify has been charging me the regular price for premium. I am still a student. How do I get a refund for those months?

Newbie

I have had the premium student discount for over a year now and for the past three months Spotify has been charging me the regular price for premium. I am still a student. How do I get a refund for t...

Ox1

Roadie

471 Views

1 replies

0 likes

Account
Other
Premium
  • 471 Views
  • 1 replies
  • 0 likes