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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

287911 Views

529 replies

34 likes

Account
Free
  • 287911 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13640 Views

6 replies

11 likes

Security
  • 13640 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540541 Views

990 replies

114 likes

Account
  • 540541 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129619 Views

74 replies

12 likes

Account
Login
Premium
  • 129619 Views
  • 74 replies
  • 12 likes

Cancel Premium Subscription without Log In Details?

Hi. I have had a Spotify account for a few years now, and upgraded to Premium earlier in the year. I want to cancel the Premium subscription, however I no longer have or can remember the username, password or email address I used for the account. I c...

Newbie

Hi.   I have had a Spotify account for a few years now, and upgraded to Premium earlier in the year. I want to cancel the Premium subscription, however I no longer have or can remember the use...

tophealththedoo

Newbie

591 Views

3 replies

0 likes

Account
Login
Premium
Subscription
  • 591 Views
  • 3 replies
  • 0 likes

Delete my Community account!

How do I delete my community spotify account (this account)? I received a random email telling me that I made and account and that I earned some stupid badges or something but I did not make an account... I dont kow why this account was made. So woul...

Newbie

How do I delete my community spotify account (this account)? I received a random email telling me that I made and account and that I earned some stupid badges or something but I did not make an ...

657 Views

0 replies

0 likes

Account
  • 657 Views
  • 0 replies
  • 0 likes

HACKED ACCOUNT PLEASE HELP

I have sent two messages via the form about thirty minutes ago, I am noticing from previous threads similar to this one that I'm supposed to get an email with a case number - I am not getting those emails despite the fact that my email address on my ...

Casual Listener

I have sent two messages via the form about thirty minutes ago, I am noticing from previous threads similar to this one that I'm supposed to get an email with a case number - I am not getting those e...

mikebit21

Casual Listener

445 Views

2 replies

0 likes

Security
  • 445 Views
  • 2 replies
  • 0 likes

CC Payment doesn't work!

Tried to subscribe. entered all the cc info, click next, or pay whatever, then the page just refreash itself. gives no error message like wrong cc number etc. tried a few times on two browsers. finally gaveup and used itunes store. I want a discount ...

Regular

Tried to subscribe. entered all the cc info, click next, or pay whatever, then the page just refreash itself. gives no error message like wrong cc number etc. tried a few times on two browsers. ...

211 Views

0 replies

0 likes

Subscription
  • 211 Views
  • 0 replies
  • 0 likes

Charged for free trial!

I was charged for a free trail through my ps4. I pressed the free trial option within the store and it told me there was an error, which I was okay with, then checked the bank and have been charged for a months premium.Which isn't my plan as I wanted...

Newbie

I was charged for a free trail through my ps4. I pressed the free trial option within the store and it told me there was an error, which I was okay with, then checked the bank and have been charged f...

150 Views

0 replies

0 likes

Free
Premium
Subscription
  • 150 Views
  • 0 replies
  • 0 likes

Abroad

I cant use my spotify. It says that I can only use spotify 14 days abroad. Please help

Newbie

I cant use my spotify. It says that I can only use spotify 14 days abroad. Please help

206 Views

0 replies

0 likes

  • 206 Views
  • 0 replies
  • 0 likes

After my free trial I didn't get my student discount

I am so annyoed. I have been trying to contact spotify for over a month as my 30 day trial was taking place. I have tried contacting them by sending a message online, I have tried reaching out on social media, I have tries posting on these community ...

Newbie

I am so annyoed. I have been trying to contact spotify for over a month as my 30 day trial was taking place. I have tried contacting them by sending a message online, I have tried reaching out on soc...

219 Views

0 replies

0 likes

Account
Other
Premium
Subscription
  • 219 Views
  • 0 replies
  • 0 likes

Change country

I am trying to change my country cause I moved to Canada. I am trying to apply a redeem code I have, I also change the country from payment options, but it won't change from Greece. My profile still says Greece. Why?Does it have to do anything with F...

Regular

I am trying to change my country cause I moved to Canada. I am trying to apply a redeem code I have, I also change the country from payment options, but it won't change from Greece. My profile still ...

jean3601

Community Legend

329 Views

3 replies

0 likes

Account
Other
  • 329 Views
  • 3 replies
  • 0 likes

3 month promotion

Quando assinei o spotify peguei uma promoçao que os tres primeiros meses seriam R$1,99. Mas no segundo mes me cobraram R$14,90, queria entender o pq disso e se alguem passou por isso tambem When I signed a spotify picked up a promotion the first thre...

Newbie

Quando assinei o spotify peguei uma promoçao que os tres primeiros meses seriam R$1,99. Mas no segundo mes me cobraram R$14,90, queria entender o pq disso e se alguem passou por isso tambem   ...

KatesHere

Community Legend

642 Views

1 replies

0 likes

Account
Premium
  • 642 Views
  • 1 replies
  • 0 likes

Help

I upgraded to premium from my phone. It says I have premium on the website. But I'm still using free Spotify.

Regular

I upgraded to premium from my phone. It says I have premium on the website. But I'm still using free Spotify.

doney

Regular

326 Views

2 replies

0 likes

  • 326 Views
  • 2 replies
  • 0 likes

transferring playlists and songs from existing spotify account to new account through Rogers

Rogers cellular (in Canada) offers 3 spotify accounts if/when you upgrade or add someone to your "share everything" plan. We'd like to add my spouse to the Rogers plan and take advantage of this offer. We each have existing Spotify accounts in which ...

Newbie

Rogers cellular (in Canada) offers 3 spotify accounts if/when you upgrade or add someone to your "share everything" plan.  We'd like to add my spouse to the Rogers plan and take advantage of thi...

225 Views

0 replies

0 likes

Account
  • 225 Views
  • 0 replies
  • 0 likes

Cancelling subscription per specific date

Hi, I have Spotify Premium, but have gotten an offer to get 4 months at 50% discount from my new telco provider. However, they've told me that for this offer to work, I have to be reverted to Free, on the date my new contract starts. This is on Dec 1...

Newbie

Hi,   I have Spotify Premium, but have gotten an offer to get 4 months at 50% discount from my new telco provider. However, they've told me that for this offer to work, I have to be reverted t...

262 Views

0 replies

0 likes

Account
Premium
Subscription
  • 262 Views
  • 0 replies
  • 0 likes

Problems with monthly subscription

Hi Guys For some reason i have just noticed that I have been paying twice for my monthly subscription. The first one is from my Lloyds Bank account ending in 0354, this is the details associated to my account online. However over the last 10 Months I...

Newbie

Hi Guys               For some reason i have just noticed that I have been paying twice for my monthly subscription. The first one is from my Lloyds Bank acco...

Nico

Community Legend

300 Views

1 replies

0 likes

Subscription
  • 300 Views
  • 1 replies
  • 0 likes

me désabonner

bonjour, je suis debite sur mon compte bancaire depuis le 10/08 de 9,99 €.je change de banque et voudrai vous indiquer mes nouvelles coordonnées bancaires.quand je me connecte avec le profil - tdgillesdelatourette@gmail.com - on me dit que je bénéfic...

Newbie

bonjour,   je suis debite sur mon compte bancaire depuis le 10/08  de 9,99 €. je change de banque et voudrai vous indiquer mes nouvelles coordonnées bancaires. quand je me connecte avec...

254 Views

0 replies

0 likes

Subscription
  • 254 Views
  • 0 replies
  • 0 likes

Spotify won't open still and no reply

My app crashed last month and I payed the full month with no music, now I am paying another full month with no music I am normally a card Pearson but **bleep** Spotify sory this fuking problem out or give my mony back and I'll use a new **bleep**ing ...

Casual Listener

My app crashed last month and I payed the full month with no music, now I am paying another full month with no music I am normally a card Pearson but **bleep** Spotify sory this fuking problem out or...

jean3601

Community Legend

444 Views

1 replies

0 likes

Account
  • 444 Views
  • 1 replies
  • 0 likes

Solved!! How do I register a new account with an e-mail used on an account that we now changed the e-mail on?

Hi,Me and my son have been using the same account. Since he has made most of the play lists we thought that the easiest way to now get two accounts was to change the e-mail on the existing one to my his e-mail and for me to register a new account. Bu...

Newbie

Hi, Me and my son have been using the same account. Since he has made most of the play lists we thought that the easiest way to now get two accounts was to change the e-mail on the existing one to m...

jean3601

Community Legend

784 Views

1 replies

0 likes

Account
  • 784 Views
  • 1 replies
  • 0 likes

Two accounts

I have one account with my Facebook and I have the premium. Currently using & love it.I accidentally made a different account with my yahoo email. This charged my account 4 times with a payment of $5.40.How do I get a refund ?How do I cancel that acc...

Newbie

I have one account with my Facebook and I have the premium. Currently using & love it. I accidentally made a different account with my yahoo email. This charged my account 4 times with a payme...

jean3601

Community Legend

269 Views

1 replies

0 likes

Account
  • 269 Views
  • 1 replies
  • 0 likes

Tried canceling my premium subscription but not sure if it worked?

I won't be using Spotify for a while so I wanted to cancel my premium subscription, which I did the other day. Now, when i look at my account overview and subscription page it only says that my subscription payment failed/I don't have a working payme...

Newbie

I won't be using Spotify for a while so I wanted to cancel my premium subscription, which I did the other day.   Now, when i look at my account overview and subscription page it only says...

169 Views

0 replies

0 likes

Subscription
  • 169 Views
  • 0 replies
  • 0 likes

Hello i please need help!

Hey i recently become to have an issue with spotify and it says "email no longer registered with an active acount" thats strange cause i was using it less then an hour ago, at first i thought, i should give it time beacuse tech has hiccups and now im...

Casual Listener

Hey i recently become to have an issue with spotify and it says "email  no longer registered with an active acount"   thats strange cause i was using it less then an hour ago, at first i ...

rhamin6

Casual Listener

297 Views

1 replies

0 likes

Login
  • 297 Views
  • 1 replies
  • 0 likes

Saved Music keeps disappearing

I'm experiencing the error of having my saved music disappearing from my saved music bank, I have tried every possible way, adding 1 by 1 using the (+ icon), using the save button album by album, making selections and using the right click > save mus...

Visitor

I'm experiencing the error of having my saved music disappearing from my saved music bank, I have tried every possible way, adding 1 by 1 using the (+ icon), using the save button album by album...

user-removed

Not applicable

435 Views

3 replies

0 likes

Account
Premium
  • 435 Views
  • 3 replies
  • 0 likes