Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
287615 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
540366 Views
990 replies
114 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129608 Views
74 replies
12 likes
Hey i recently become to have an issue with spotify and it says "email no longer registered with an active acount" thats strange cause i was using it less then an hour ago, at first i thought, i should give it time beacuse tech has hiccups and now im...
Hey i recently become to have an issue with spotify and it says "email no longer registered with an active acount" thats strange cause i was using it less then an hour ago, at first i ...
Casual Listener
297 Views
1 replies
0 likes
I'm experiencing the error of having my saved music disappearing from my saved music bank, I have tried every possible way, adding 1 by 1 using the (+ icon), using the save button album by album, making selections and using the right click > save mus...
I'm experiencing the error of having my saved music disappearing from my saved music bank, I have tried every possible way, adding 1 by 1 using the (+ icon), using the save button album by album...
Not applicable
435 Views
3 replies
0 likes
Won't let my login... Tried resetting my password but keeps saying my form expired
Won't let my login... Tried resetting my password but keeps saying my form expired
Community Legend
882 Views
6 replies
0 likes
I am unable to cancle my subscripton, I have reset my password multiple times with no luck, also I accidentally forgot to cancle my subscription before the next payment and would like a refund.
I am unable to cancle my subscripton, I have reset my password multiple times with no luck, also I accidentally forgot to cancle my subscription before the next payment and would like a refund. &nbs...
137 Views
0 replies
0 likes
I logged out with my facebook account but the profile picture is still there, how can i fix this?
I logged out with my facebook account but the profile picture is still there, how can i fix this?
Community Legend
196 Views
1 replies
0 likes
Need customer assistance ASAP. I've been getting billed tweice on the last two months. How do y'all not have someone we can talk to !
Need customer assistance ASAP. I've been getting billed tweice on the last two months. How do y'all not have someone we can talk to !
Community Legend
174 Views
1 replies
0 likes
Buen díaHace unos meses me di de alta en Spotify Premium con mi tarjeta de crédito, y se me cobraron los 3 primeros meses y me di de baja al 4. Sin embargo, me siguen haciendo el cargo a mí tarjeta y ya no tengo Spotify Premium!!! Mi app sale como st...
Buen día Hace unos meses me di de alta en Spotify Premium con mi tarjeta de crédito, y se me cobraron los 3 primeros meses y me di de baja al 4. Sin embargo, me siguen haciendo el cargo a mí tarjeta...
267 Views
0 replies
1 likes
I've cancelled my subscription months ago, also i've contacted customer service to cancel permanently my account, they said my account was cancelled. And now i check my credit card movements and i see a Spotify payment 1 day ago. What i need to do no...
I've cancelled my subscription months ago, also i've contacted customer service to cancel permanently my account, they said my account was cancelled. And now i check my credit card movements and i se...
186 Views
0 replies
0 likes
hi guys i need some help. i need to cancel my subscription but when i log into the app or even the website and go into my account details it says i have the free service this is not the case as i get charged each month for the service and have access...
hi guys i need some help. i need to cancel my subscription but when i log into the app or even the website and go into my account details it says i have the free service this is not th...
Roadie
229 Views
1 replies
0 likes
Hi there! I love spotify, and i recently reached the point where i decided to go premium - i like the service, and deem it worth the money, besides ads started to irritate me.Unfortunately im unable to upgrade my account - for all i know i never used...
Hi there! I love spotify, and i recently reached the point where i decided to go premium - i like the service, and deem it worth the money, besides ads started to irritate me. Unfortunately...
Casual Listener
615 Views
1 replies
0 likes
Hi,I have been getting the 50% student discount on my monthly subscription, until a few months ago it changed back to the normal price. Is there a way to get the discounted price again?
Hi, I have been getting the 50% student discount on my monthly subscription, until a few months ago it changed back to the normal price. Is there a way to get the discounted price again?
Newbie
1273 Views
6 replies
0 likes
I've just tried changing my payment details to PayPal, since my credit card is expiring. The process of changing to PayPal includes logging into PayPal and accepting the payment agreement. I tried this 3 times, but each time Spotify told the payment ...
I've just tried changing my payment details to PayPal, since my credit card is expiring. The process of changing to PayPal includes logging into PayPal and accepting the payment agreement. I tried th...
Newbie
325 Views
1 replies
0 likes
Do they charge you for songs after the 7 day trial ends?
Do they charge you for songs after the 7 day trial ends?
Community Legend
458 Views
1 replies
0 likes
Please help!! I cannot connect my Spotify to my Chromecast and I'm on the same WiFi network with my Chromecast, I can't even see the device option under the play button. Pls help!!!
Please help!! I cannot connect my Spotify to my Chromecast and I'm on the same WiFi network with my Chromecast, I can't even see the device option under the play button. Pls help!!!
Spotify Star
687 Views
5 replies
0 likes
Does any know how to renew the student discount? On Terms and Conditions it states the following: "You are entitled to activate up to three (3) additional Discount Periods for yourself by re-submitting your information on the Student Discount Offer s...
Does any know how to renew the student discount? On Terms and Conditions it states the following: "You are entitled to activate up to three (3) additional Discount Periods for yourself by re-submitti...
Newbie
498 Views
2 replies
0 likes
I am currently using a friends premium account on my iPhone and want to purchase my own account but don't want to lose any playlists I have already saved on old acct. is this possible
I am currently using a friends premium account on my iPhone and want to purchase my own account but don't want to lose any playlists I have already saved on old acct. is this possible
201 Views
0 replies
0 likes
Hi There, I can see the icon for the message and the notification but i can't click on them. I've uninstalled the app and reinstalled the app on my laptop. I'm on windows 8.1 pro
Hi There, I can see the icon for the message and the notification but i can't click on them. I've uninstalled the app and reinstalled the app on my laptop. I'm on windows 8...
Casual Listener
1143 Views
9 replies
0 likes
Cancele mi cuenta premium de 3 meses pero todavía tengo servicio premium hasta 15 Nov y necesito volver totalmente a servicio free porque me.compre un plan movistar donde me dan Spotify premium y no puedo activarlo mientras todavía tenga servicio pre...
Cancele mi cuenta premium de 3 meses pero todavía tengo servicio premium hasta 15 Nov y necesito volver totalmente a servicio free porque me.compre un plan movistar donde me dan Spotify premium y no ...
607 Views
0 replies
0 likes
Hey everyone, so a few years ago I made an account but never used it. Then I made a new account about last November. I have no clue about any of the info about the new account or anything. I got a new phone today and I'm having a hard time signing in...
Hey everyone, so a few years ago I made an account but never used it. Then I made a new account about last November. I have no clue about any of the info about the new account or anything. I got a ne...
193 Views
0 replies
0 likes
My account has been hacked. I have filled in the contact form by logging in from my Facebook-page. But since the hacker has changed the contact email, I will not get the response from my inquiry to my own email. I can obvioulsy not delete my account ...
My account has been hacked. I have filled in the contact form by logging in from my Facebook-page. But since the hacker has changed the contact email, I will not get the response from my inquiry to m...
Newbie
446 Views
2 replies
0 likes
