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Please see below the most popular frequently asked questions.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4288 Views
  • 0 replies
  • 9 likes
  • Security
  • 4288 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 463084 Views
  • 974 replies
  • 110 likes
  • Account
  • 463084 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1204927 Views
  • 119 replies
  • 117 likes
  • Account
  • 1204927 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112807 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112807 Views
  • 72 replies
  • 12 likes

need help with loging in to spotify from different country

Hello. Today I registered my Mother on spotify, but she cant even log in on her phone. Could itbe the reason that she bought the phone in another country?(Lithuania), but at the moment we are living in Norway. Help is really appreciated.

  • Newbie
  • Hello. Today I registered my Mother on spotify, but she cant even log in on her phone. Could itbe the reason that she bought the phone in another country?(Lithuania), but at the moment we are living ...
  • 145 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 145 Views
  • 0 replies
  • 0 likes

I got charged twice this month?

So it looks like I got charged twice by spotify this month. I had the money to pay them but they keep saying my payment was declined so they cancled my premium. I emailed them and they said they didn't accidently charge me twice. I tried to renew my ...

  • Casual Listener
  • So it looks like I got charged twice by spotify this month. I had the money to pay them but they keep saying my payment was declined so they cancled my premium. I emailed them and they said they...
  • hawk787
  • Casual Listener
  • 178 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 178 Views
  • 1 replies
  • 0 likes

Started premium via my facebook login.....:(

Hi!I upgraded to premium via my facebook login. Now that seems unpractical bacause I want to login in from units where I don't have facebook, and I don't want my kids to know my facebook password. How do a change my account to a "regular login"?

  • Casual Listener
  • Hi! I upgraded to premium via my facebook login. Now that seems unpractical bacause I want to login in from units where I don't have facebook, and I don't want my kids to know my facebook password. ...
  • 133 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 133 Views
  • 0 replies
  • 0 likes

Changing Email associated with my account

I use Spotify on my primary email, and I've been wanting to change my username. So I changed my email associated with the account to my secondary email, and tried creating a new account on my primary but it said it was still in use. So then I logged ...

  • Newbie
  • I use Spotify on my primary email, and I've been wanting to change my username. So I changed my email associated with the account to my secondary email, and tried creating a new account on my primary...
  • 168 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Security
  • 168 Views
  • 0 replies
  • 0 likes

Unable to Download App

Hi Spotify,I have recently bought a Samsung Galaxy S5 and tried to download the spotify application, but it said that it is incompatible with my device and not supported in my region. What does this mean, how can I fix this problem?CookieE

  • Newbie
  • Hi Spotify, I have recently bought a Samsung Galaxy S5 and tried to download the spotify application, but it said that it is incompatible with my device and not supported in my region. What does thi...
  • 144 Views
  • 0 replies
  • 0 likes
  • Other
  • 144 Views
  • 0 replies
  • 0 likes

Not receiving notifications or emails (on Mac and iPhone) when people subscribe to my playlists

Recently, I've noticed that I haven't been receiving notifications of people following/subscribing to a partcular (collaborative) playlist of mine. The only reason I'm aware that I'm not receiving these notifications is because I see, when I listen t...

  • Newbie
  • Recently, I've noticed that I haven't been receiving notifications of people following/subscribing to a partcular (collaborative) playlist of mine. The only reason I'm aware that I'm not receiving th...
  • 187 Views
  • 0 replies
  • 0 likes
  • Premium
  • 187 Views
  • 0 replies
  • 0 likes

Trying to reset password doesn't work- session expired

Every time spotify sends me a link and I'm trying to enter a new password , I get the note that the session expired, even though I'm resetting within seconds

  • Newbie
  • Every time spotify sends me a link and I'm trying to enter a new password , I get the note that the session expired, even though I'm resetting within seconds
  • Jdrockafella25
  • Newbie
  • 287 Views
  • 1 replies
  • 2 likes
  • Login
  • 287 Views
  • 1 replies
  • 2 likes

Account hacked/taken over.

So I saved an album to my phone this morning and thought I'd check what others I'd got saved as to free some space. Looking in my albums I had a load of artists I'd never heard of, all rap artists.I then went to playlists and had 0, whereas I know I ...

  • Casual Listener
  • So I saved an album to my phone this morning and thought I'd check what others I'd got saved as to free some space. Looking in my albums I had a load of artists I'd never heard of, all rap artists. ...
  • samilpena
  • Newbie
  • 189 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 189 Views
  • 1 replies
  • 0 likes

Not receiving email with new password.

So I want to add spotify to a device, and I need my password, when I ask for it to "send me email of password" I never receive the email. I have verified that its the correct address, and I've checked my spam/junk inbox and nothing. I tried it yester...

  • Newbie
  •   So I want to add spotify to a device, and I need my password, when I ask for it to "send me email of password" I never receive the email. I have verified that its the correct address, and I'v...
  • Ox1
  • Roadie
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
  • 172 Views
  • 1 replies
  • 0 likes

Spotify deal

How do i get the .99 cents for 3 months?

  • Newbie
  • How do i get the .99 cents for 3 months?
  • Ox1
  • Roadie
  • 206 Views
  • 1 replies
  • 0 likes
  • Login
  • 206 Views
  • 1 replies
  • 0 likes

Solved!! music collection after canceling my subscription

Hey guys, unfortunately I will have to cancel my premium account for some months (not able to use it in this time). What will happen to my music collection? Can I upgrade to premium again after a while and still have my old music collection?How long ...

  • Regular
  • Hey guys,   unfortunately I will have to cancel my premium account for some months (not able to use it in this time). What will happen to my music collection? Can I upgrade to premium again af...
  • Ambivalence
  • Community Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 276 Views
  • 1 replies
  • 0 likes

What happened to radio stations?

The artist radio station feature seems to disappeared overnight?? I have a premium account, and payments are up to date.

  • Casual Listener
  • The artist radio station feature seems to disappeared overnight?? I have a premium account, and payments are up to date.
  • jonasherdegen
  • Community Legend
  • 1059 Views
  • 7 replies
  • 0 likes
  • Other
    Premium
  • 1059 Views
  • 7 replies
  • 0 likes

KEEP GETTING CHARGED..

I keep getting charged on my CC when I've never used Spotify, what do I do? Account email says it's not an active accountI've been trying every single way to contact Spotify and nothing is working.. I've gotten two bank charges for insufficient funds...

  • Newbie
  • I keep getting charged on my CC when I've never used Spotify, what do I do? Account email says it's not an active account I've been trying every single way to contact Spotify and nothing is working....
  • 147 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 147 Views
  • 0 replies
  • 0 likes

Subscription problems.

I'm paying thru iTunes and I still was downgraded to free account. I'm paid until October 26 acording to iTunes. I only have 1 account in spotify. Nothing has changed for many months in iTunes. So I have a receipt from iTunes that I made a payment bu...

  • Casual Listener
  • I'm paying thru iTunes and I still was downgraded to free account. I'm paid until October 26 acording to iTunes. I only have 1 account in spotify. Nothing has changed for many months in iTunes. So I ...
  • Djfrancov
  • Casual Listener
  • 178 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 178 Views
  • 2 replies
  • 0 likes

HELP - I accidentally deleted a ton of saved songs in my Starred playlist. Please restore...

Please help - I accidentally deleted a ton of my recently saved songs in my Starred playlist (delete date 10-9-15). I absolutely loved those songs and would really appreciate it if you could restore them. Any help would be MUCH appreciated!... hope t...

  • Casual Listener
  • Please help - I accidentally deleted a ton of my recently saved songs in my Starred playlist (delete date 10-9-15). I absolutely loved those songs and would really appreciate it if you could restore ...
  • 133 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
  • 133 Views
  • 0 replies
  • 0 likes

Unable to change my account settings.

All I want to do is change my account settings, but Spotify's design makes it impossible to do such a simple task. The current email in my profile is one I don't recognize whatsoever. So I try to change it to one I'd like to use, and I receive an err...

  • Newbie
  • All I want to do is change my account settings, but Spotify's design makes it impossible to do such a simple task. The current email in my profile is one I don't recognize whatsoever. So I try to cha...
  • kbrooksc
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • Account
  • 249 Views
  • 1 replies
  • 0 likes

Solved!! Very basic 'planning to upgrade' questions

I have Spotify on my desktop, my tablet, and my phone. Each is under a different name/password… Each has different playlists… Q1) When I upgrade will I be forced to use only one username? Q2) What happens when I have Spotify running on one machine (s...

  • Regular
  • I have Spotify on my desktop, my tablet, and my phone. Each is under a different name/password… Each has different playlists…   Q1)     When I upgrade will I be forced to ...
  • JR13
  • Regular
  • 414 Views
  • 3 replies
  • 0 likes
  • Login
  • 414 Views
  • 3 replies
  • 0 likes

Billed but Not Receiving Premium

This month I was billed and sent a receipt for Spotify Premium and it is still playing the free version. When I log into my account it is saying it is paused because of the lack of payment which obviously is contradicting. I haven't had any issues wi...

  • Newbie
  • This month I was billed and sent a receipt for Spotify Premium and it is still playing the free version. When I log into my account it is saying it is paused because of the lack of payment which obvi...
  • Taylor
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • Premium
  • 167 Views
  • 1 replies
  • 0 likes

scrolling

I play a song, I go to scroll and when I try to go back, it takes me all the way back to the top of the Playlist.

  • Newbie
  • I play a song, I go to scroll and when I try to go back, it takes me all the way back to the top of the Playlist.
  • 117 Views
  • 0 replies
  • 0 likes
  • Premium
  • 117 Views
  • 0 replies
  • 0 likes

Can't change my payment information

I'm trying to update my account with my new credit card and I go through all the steps. At the point where I would enter my credit card info in, I get an error message saying the webpage has permanently moved. How do I get my subscription back???

  • Newbie
  • I'm trying to update my account with my new credit card and I go through all the steps.  At the point where I would enter my credit card info in, I get an error message saying the webpage has pe...
  • jbcv1957
  • Casual Listener
  • 411 Views
  • 2 replies
  • 1 likes
  • 411 Views
  • 2 replies
  • 1 likes