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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 153786 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 153786 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10491 Views
  • 3 replies
  • 9 likes
  • Security
  • 10491 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505115 Views
  • 985 replies
  • 112 likes
  • Account
  • 505115 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124211 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124211 Views
  • 74 replies
  • 12 likes

Account got hacked and no help

I wrote yasterday o this forum that my account is hacked and i still got no help regarding this matter. Some guy by the name rasexlo@gmail.com is using my Spotify Premium and changed all of my contact informations on my account. he changed my email s...

  • Casual Listener
  • I wrote yasterday o this forum that my account is hacked and i still got no help regarding this matter. Some guy by the name rasexlo@gmail.com is using my Spotify Premium and changed all of my contac...
  • Sadpanda22
  • Casual Listener
  • 235 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 235 Views
  • 2 replies
  • 0 likes

Cancel Account - Incorrect Password?

Cancelling my premium account...but when it prompts me to enter my password to confirm this, it comes up as "Incorrect Password" and I can't proceed. I'm positive about my password, even navigated to the account screen to change it, and try to the up...

  • Newbie
  • Cancelling my premium account...but when it prompts me to enter my password to confirm this, it comes up as "Incorrect Password" and I can't proceed.   I'm positive about my password, even nav...
  • user-removed
  • Not applicable
  • 908 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 908 Views
  • 2 replies
  • 0 likes

Solved!! hooking up more then on device on my rogers account

Hello i am a rogers acoount holder i get three premium hook ups to my devices and i cant seem to hook up my second line to an diffrent spotify account

  • Newbie
  • Hello i am a rogers acoount holder i get three premium hook ups to my devices and i cant seem to hook up my second line to an diffrent spotify account   
  • Skilli
  • Newbie
  • 5744 Views
  • 7 replies
  • 2 likes
  • Premium
  • 5744 Views
  • 7 replies
  • 2 likes

Account got hack

Hey my friends, today happened something weird. I have heard music with my mobile phone and suddenly a message has appeared that the User ARTOURPC is using spotify. I could decide if I want listen to music with my phone or if i want to change the gad...

  • Newbie
  • Hey my friends,   today happened something weird. I have heard music with my mobile phone and suddenly a message has appeared that the User ARTOURPC is using spotify. I could decide if I ...
  • mp78444
  • Newbie
  • 653 Views
  • 2 replies
  • 0 likes
  • Security
  • 653 Views
  • 2 replies
  • 0 likes

Spotify thinks I am abroad, but I am not.

Spotify kept on telling me that I am in abroad but I am not, I used spotify here in my hometown(Philippines) on my computer, now that I have it on my mobile phone(iphone) I can't seem to use it because it said that I am abroad. Btw I am just using a ...

  • Casual Listener
  • Spotify kept on telling me that I am in abroad but I am not, I used spotify here in my hometown(Philippines) on my computer, now that I have it on my mobile phone(iphone) I can't seem to use it becau...
  • KatesHere
  • Community Legend
  • 414 Views
  • 7 replies
  • 0 likes
  • Free
  • 414 Views
  • 7 replies
  • 0 likes

Music Player

I have not been able to log in to the music player. It says I need an internet connection when I have internet connection. When will you fix your stupid problem? This is what the message says

  • Regular
  • I have not been able to log in to the music player. It says I need an internet connection when I have internet connection. When will you fix your stupid problem? This is what the message says
  • KatesHere
  • Community Legend
  • 236 Views
  • 3 replies
  • 0 likes
  • Login
  • 236 Views
  • 3 replies
  • 0 likes

how to recover hidden artist

I recently just downloaded an album and accidentley hit the "hide" button. How do i recover it so it will show back up on my artist list. Please help me

  • Newbie
  • I recently just downloaded an album and accidentley hit the "hide" button. How do i recover it so it will show back up on my artist list. Please help me
  • 276 Views
  • 0 replies
  • 1 likes
  • Other
  • 276 Views
  • 0 replies
  • 1 likes

Can I switch from premium to family?

I just used a gift card and thought it could give me the possibility to use that giftcard to pay for Spotify Family, instead it gave me the 3 months of spotify premium straight ahead, can I switch those 3 months for 2 months of family?

  • Newbie
  • I just used a gift card and thought it could give me the possibility to use that giftcard to pay for Spotify Family, instead it gave me the 3 months of spotify premium straight ahead, can I switch th...
  • 188 Views
  • 0 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 188 Views
  • 0 replies
  • 1 likes

Ayuda por el pago

Estoy en Argentina y me cobran en dólares el servicio cuando decis que era en pesos, como puedo solucionar esto??

  • Newbie
  • Estoy en Argentina y me cobran en dólares el servicio cuando decis que era en pesos, como puedo solucionar esto??
  • 250 Views
  • 0 replies
  • 0 likes
  • Premium
  • 250 Views
  • 0 replies
  • 0 likes

Solved!! Problema con cuenta spotify y facebook

Tengo un problema con spotify y facebook, vereis quiero eliminar la cuenta vinculada con facebook, lo intente poniendo otro correo como principal en facebook, elimine el facebook tambien y aun asi a la hora de crear otra cuenta de spotify con el mism...

  • Visitor
  • Tengo un problema con spotify y facebook, vereis quiero eliminar la cuenta vinculada con facebook, lo intente poniendo otro correo como principal en facebook, elimine el facebook tambien y aun a...
  • victor1994
  • Casual Listener
  • 1199 Views
  • 5 replies
  • 1 likes
  • Account
    Free
    Other
  • 1199 Views
  • 5 replies
  • 1 likes

Account no longer exists, why?

I'm needing help, apparently my Spotify account doesn't exist anymore. I try signing in with my Facebook it is says it is no longer exist I have no idea what to do. If anybody knows how to help me please email me At snipped

  • Newbie
  • I'm needing help, apparently my Spotify account doesn't exist anymore. I try signing in with my Facebook it is says it is no longer exist I have no idea what to do. If anybody knows how to help me pl...
  • kbrooksc
  • Community Legend
  • 623 Views
  • 1 replies
  • 0 likes
  • Account
  • 623 Views
  • 1 replies
  • 0 likes

Paid for premium but .....

Hi there, I have a receipt etc that subscription to premium is paid, but I've tried closing app, starting again etc etc, but still not showing up, especially when trying to get into Sonos. Help please,,so frustrating!

  • Newbie
  • Hi there, I have a receipt etc that subscription to premium is paid, but I've tried closing app, starting again etc etc, but still not showing up, especially when trying to get into Sonos. Help pleas...
  • KatesHere
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 198 Views
  • 1 replies
  • 0 likes

Solved!! If I cancel subscription at the start of a paid cycle will it honor the month paid?

I really want to switch to Student Discount, but I fear it will charge me the 4.99 right away even though I've currently paid the 9.99 premium cycle. Will it wait to charge me till my cycle ends? I don't want to be charged 4.99 three days after I was...

  • Casual Listener
  • I really want to switch to Student Discount, but I fear it will charge me the 4.99 right away even though I've currently paid the 9.99 premium cycle. Will it wait to charge me till my cycle ends? I d...
  • carfar818
  • Casual Listener
  • 463 Views
  • 2 replies
  • 0 likes
  • 463 Views
  • 2 replies
  • 0 likes

Ayuda cambio de facebook servicio movistar

TENGO EL PROBLEMA QUE MUCHOS CON FACEBOOK LA DIFERENCIA ES QUE YO BORRE MI CUENTA POR COMPLETO NO LA DESACTIVE Y QUE TENGO CUENTA PREMIUM POR MI SERVICIO DE TELEFONIA MOVISTAR ME QUIERO HACER OTRA CUENTA Y REGISTRARLA CON MI NUMERO DE TELEFONO PERO N...

  • Casual Listener
  • TENGO EL PROBLEMA QUE MUCHOS CON FACEBOOK LA DIFERENCIA ES QUE YO BORRE MI CUENTA POR COMPLETO NO LA DESACTIVE Y QUE TENGO CUENTA PREMIUM POR MI SERVICIO DE TELEFONIA MOVISTAR ME QUIERO HACER OTRA CU...
  • 499 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 499 Views
  • 0 replies
  • 0 likes

spotify stopped while listening & now will now allow login.

In the middle of listening on my desktop and account logged out and now when I cannot log back in. Keeps telling me that my user name and password are wrong but I am possitive that they are correct.

  • Newbie
  • In the middle of listening on my desktop and account logged out and now when I cannot log back in. Keeps telling me that my user name and password are wrong but I am possitive that they are correct.
  • driveflanger
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • Other
  • 234 Views
  • 1 replies
  • 0 likes

Accidentally deleted all songs in "Your Music" tab.

I was trying to clear out a search box when I accidently selected all of my songs in spotify and hit the delete button. I tried hitting the undo button several times but nothing worked. Is there any way to recover all my songs? I'd appreciate any hel...

  • Newbie
  •   I was trying to clear out a search box when I accidently selected all of my songs in spotify and hit the delete button. I tried hitting the undo button several times but nothing worked. Is th...
  • 432 Views
  • 0 replies
  • 0 likes
  • Other
  • 432 Views
  • 0 replies
  • 0 likes

A very complex account problem

I want to change my email, because the one I use now doesn't exist anymore. But when I try I have to type in my password which I have forgot. I have always logged in with facebook, but now when I have upgraded to premium I want to have an account tha...

  • Newbie
  • I want to change my email, because the one I use now doesn't exist anymore. But when I try I have to type in my password which I have forgot. I have always logged in with facebook, but now when I hav...
  • JoeThomas
  • Community Legend
  • 842 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 842 Views
  • 1 replies
  • 0 likes

Student Account Charged

So I was trying to sign up for premium as a student and before I could finish verifying I was a student, it errored out and gave up. The next day I see a purchase for 4.99$ from Spotify and it says I'm a "free" user. I tried to contact Spotify suppor...

  • Regular
  • So I was trying to sign up for premium as a student and before I could finish verifying I was a student, it errored out and gave up. The next day I see a purchase for 4.99$ from Spotify and it says I...
  • AJ_White
  • Newbie
  • 1284 Views
  • 17 replies
  • 0 likes
  • Account
    Subscription
  • 1284 Views
  • 17 replies
  • 0 likes

Spotify keeps flipping from premium to free

I have Spotify Premium at £4.99 because I'm a student, however one minute my spotify will work as normal and the next it will be giving me adverts and saying to upgrade, and then it flips back. It has done this about 4 times today and I do not unders...

  • Newbie
  •  I have Spotify Premium at £4.99 because I'm a student, however one minute my spotify will work as normal and the next it will be giving me adverts and saying to upgrade, and then it flips back....
  • Nico
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 246 Views
  • 1 replies
  • 0 likes