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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

286035 Views

529 replies

34 likes

Account
Free
  • 286035 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13600 Views

6 replies

11 likes

Security
  • 13600 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539737 Views

990 replies

114 likes

Account
  • 539737 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129557 Views

74 replies

12 likes

Account
Login
Premium
  • 129557 Views
  • 74 replies
  • 12 likes

Cant reset password

I was logged out from my account and couldnt remember my password. So i requested for a password reset. But everytime i go to the link for my new password. Spotify.com would tell sorry your form has expired. Tried like 6 times but got the same result...

Newbie

I was logged out from my account and couldnt remember my password. So i requested for a password reset. But everytime i go to the link for my new password. Spotify.com would tell sorry your form has ...

Ox1

Roadie

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Change my country

Hello, I'm not able to change my country from France to Canada. I want to change it in order to change my credit card for premium subscription. soptify is not allowing me to as the country button is white (not clicakble) I've been trying for two days...

Casual Listener

Hello,   I'm not able to change my country from France to Canada. I want to change it in order to change my credit card for premium subscription. soptify is not allowing me to as the country b...

Ox1

Roadie

320 Views

3 replies

0 likes

Account
Premium
Subscription
  • 320 Views
  • 3 replies
  • 0 likes

cancel premium account

I want to cancel my account. I have already paid for this month, the next payment would be on Nov 17th, should I cancel one day before that, or can I cancel now, and I can still use premium for the time that I already paid for? Thanks for helping!

Newbie

I want to cancel my account. I have already paid for this month, the next payment would be on Nov 17th, should I cancel one day before that, or can I cancel now, and I can still use premium for the t...

KatesHere

Community Legend

141 Views

1 replies

0 likes

Premium
  • 141 Views
  • 1 replies
  • 0 likes

Just want to unsubscribe...help!

Every time I go to unsubscribe it tells me I have to go to itunes settings and remove it from my settings/subscriptions There is no such subscription. So I cant un/s from spotify or itunes..help

Casual Listener

Every time I go to unsubscribe it tells me I have to go to itunes settings and remove it from my settings/subscriptions There is no such subscription. So I cant un/s from spotify or itunes..help

KatesHere

Community Legend

262 Views

4 replies

0 likes

Subscription
  • 262 Views
  • 4 replies
  • 0 likes

Problem: Can't change country to Austria

I recently moved from Germany to Austria but can't change the country settings in my profile. This is particularly bothersome because I just upgraded to a family account but can't share because the one I am inviting isn't "in the same" country. (whic...

Casual Listener

I recently moved from Germany to Austria but can't change the country settings in my profile. This is particularly bothersome because I just upgraded to a family account but can't share because the o...

KatesHere

Community Legend

255 Views

1 replies

0 likes

Account
  • 255 Views
  • 1 replies
  • 0 likes

PAYMENT TROUBLE

Hi, I did unsubscribe the premium service of my account 5 months ago and I still paying for that every month until now. I need a answer about this.

Casual Listener

Hi,    I did unsubscribe the premium service of my account 5 months ago and I still paying for that every month until now. I need a answer about this.

dietervarasg

Casual Listener

212 Views

1 replies

0 likes

Account
Premium
Subscription
  • 212 Views
  • 1 replies
  • 0 likes

Account already open

I did the update to premiumI cancelled my app and restart with the new but now when I try to do the login I receive a message that the account is still openWhat I have to do?

Newbie

I did the update to premium I cancelled my app and restart with the new but now when I try to do the login I receive a message that the account is still open What I have to do?

145 Views

0 replies

0 likes

Account
  • 145 Views
  • 0 replies
  • 0 likes

How to set my profile picture?

Hi! I am wondering if it's possible to set a profile picture without connecting to facebook. Thanks!

Newbie

Hi!  I am wondering if it's possible to set a profile picture without connecting to facebook.    Thanks!

164 Views

0 replies

0 likes

Account
Premium
  • 164 Views
  • 0 replies
  • 0 likes

Spotify Premium got debited, but by someone else

My father saw in his bank statement that 9,99€, probably for Premium, were debited by spotify. But he does not have a spotify account and mine is for free. So someone must have used his bank data. How can we cancel this?

Newbie

My father saw in his bank statement that 9,99€, probably for Premium, were debited by spotify. But he does not have a spotify account and mine is for free. So someone must have used his bank data. Ho...

135 Views

0 replies

0 likes

Account
Premium
Security
  • 135 Views
  • 0 replies
  • 0 likes

Como eliminar cuenta Spotify

Actualmente tengo 2 cuentas, una Free y otra Premium, quiero eliminar la Free y de esta forma sincronizar la cuenta Premium con mi cuenta de Facebook que esta sincronizada con la Free... He tratado con la administración de cuentas de Spotify sin éxit...

Newbie

Actualmente tengo 2 cuentas, una Free y otra Premium, quiero eliminar la Free y de esta forma sincronizar la cuenta Premium con mi cuenta de Facebook que esta sincronizada con la Free... He tratado c...

Ambivalence

Community Legend

603 Views

2 replies

0 likes

Account
  • 603 Views
  • 2 replies
  • 0 likes

HELP WITH, CANT LOG IN CUS OF 14 ABROAD.

Help me with this, cause i cant log in. every body already knows the deal that you have to changed the country. BUT, when i log in to change it, they wont let me change it to " USA" to "GERMANY" becuase right now i live in germany. thanks help please

Casual Listener

Help me with this, cause i cant log in. every body already knows the deal that you have to changed the country. BUT, when i log in to change it, they wont let me change it to " USA" to "GERMANY" becu...

vyyynguyen

Casual Listener

238 Views

2 replies

0 likes

Account
Other
  • 238 Views
  • 2 replies
  • 0 likes

unsubscribe email notification

I have a problem with my email notification. When a track is added to playlist i follow, i get an email. I have disabled it maby 15 times, can't get it to stay disabled? Can someone please help me.

Newbie

I have a problem with my email notification. When a track is added to playlist i follow, i get an email. I have disabled it maby 15 times, can't get it to stay disabled? Can someone please help me.

154 Views

0 replies

0 likes

Account
  • 154 Views
  • 0 replies
  • 0 likes

deactivated Facebook activated new account

Ok. So as it says in title, i deactivated my Facebook account linked to my spotify and started a new account on Facebook (personal reasons and privacy from an ex partner), so i have a new email address as well.. how do i get my songs from my spotify ...

Visitor

Ok. So as it says in title, i deactivated my Facebook account linked to my spotify and started a new account on Facebook (personal reasons and privacy from an ex partner), so i have a new email addre...

156 Views

0 replies

0 likes

Account
  • 156 Views
  • 0 replies
  • 0 likes

Solved!! trying to login in desktop spotify

please help i am trying to login in desktop version of spotify but i can't. I already changed my pasword an i cheked the mail adress i correct but it will not let me login. Please help.

Casual Listener

please help i am trying to login in desktop version of spotify but i can't. I already changed my pasword an i cheked the mail adress i correct but it will not let me login. Please help. 🙂

violinsanti

Casual Listener

339 Views

2 replies

0 likes

Account
Login
Other
  • 339 Views
  • 2 replies
  • 0 likes

Premium with rogers

Im with rogers ans cannot get my premium account why

Newbie

Im with rogers ans cannot get my premium account why

170 Views

0 replies

0 likes

Premium
  • 170 Views
  • 0 replies
  • 0 likes

Trying to change my credit card details no update details

Hello Could someone kindly help me. I need to update my credit card . I have followed the "support help FAQ" I have logged in I have then clicked subscription over view it tells me what subscription I have being perimium and when the next payment wil...

Visitor

Hello   Could someone kindly help me.   I need to update my credit card . I have followed the "support help FAQ" I have logged in I have then clicked subscription over view it tells me ...

driveflanger

Community Legend

214 Views

1 replies

0 likes

Account
Premium
Subscription
  • 214 Views
  • 1 replies
  • 0 likes

Why are you charging me still?

I cancelled my spotify account a while back and your website says I am using Free spotify. So why have I been charged for the last 12 months? My bank mentioned it today and that is absurd. You're also charging me twice a month for this. I am going to...

Casual Listener

I cancelled my spotify account a while back and your website says I am using Free spotify. So why have I been charged for the last 12 months? My bank mentioned it today and that is absurd. You're als...

liamaguiar

Newbie

1072 Views

15 replies

0 likes

  • 1072 Views
  • 15 replies
  • 0 likes

From premium to student subscription

I took advantage of the 2 months free spotify premium when signing up through paypal but having been charged £9.99 today I realised I had meant to change the subscription to a student one using my unidays ID, is there still a way to do this or would ...

Casual Listener

I took advantage of the 2 months free spotify premium when signing up through paypal but having been charged £9.99 today I realised I had meant to change the subscription to a student one using my un...

sophie_b95

Casual Listener

263 Views

1 replies

0 likes

Account
Premium
Subscription
  • 263 Views
  • 1 replies
  • 0 likes

Solved!! Songs in different countries

Maybe this isn't the right place to bring this up or there's another post just like this that I couldn't find. I'm just wondering why some artists might have 9/10 albums on Spotify in my country and the last album is "not available in my country". Wh...

Regular

Maybe this isn't the right place to bring this up or there's another post just like this that I couldn't find.   I'm just wondering why some artists might have 9/10 albums on Spotify in my c...

puyakasha

Newbie

37985 Views

8 replies

0 likes

  • 37985 Views
  • 8 replies
  • 0 likes

Solved!! Cannot login to Spotify Program

I can log in to my Spotify account in a web browser, but to listen to music a program was installed on my computer. This program asks me to login but won't accept my login credentials. I have reset my password twice, both times the new passwords work...

Casual Listener

I can log in to my Spotify account in a web browser, but to listen to music a program was installed on my computer. This program asks me to login but won't accept my login credentials. I have reset m...

ameshughes29

Casual Listener

475 Views

2 replies

0 likes

Login
  • 475 Views
  • 2 replies
  • 0 likes