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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 6508 Views
  • 1 replies
  • 9 likes
  • Security
  • 6508 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 473023 Views
  • 978 replies
  • 111 likes
  • Account
  • 473023 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1207732 Views
  • 119 replies
  • 117 likes
  • Account
  • 1207732 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 118928 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 118928 Views
  • 72 replies
  • 12 likes

Double subscription PAID by iTunes and Website

Hi all. Recently i cancelled my subscription by the itunes cause it's more expensive than the website. My surprise ocurr when i discovered that i have paid the same month (October) twice, once by the paypal account by this website and another one by ...

  • Newbie
  •   Hi all.   Recently i cancelled my subscription by the itunes cause it's more expensive than the website. My surprise ocurr when i discovered that i have paid the same month (October) t...
  • dsa_7
  • Roadie
  • 217 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 217 Views
  • 1 replies
  • 0 likes

Password reset link claims its expired?

Hi,Tried logging into another device to use my Spotify account on it, which hasn't worked but involved me trying to reset my password- and logging out of my main device.Now I'm logged out and the password won't reset- have tried resetting the passwor...

  • Casual Listener
  • Hi, Tried logging into another device to use my Spotify account on it, which hasn't worked but involved me trying to reset my password- and logging out of my main device. Now I'm logged out and...
  • dsa_7
  • Roadie
  • 5360 Views
  • 1 replies
  • 1 likes
  • Login
  • 5360 Views
  • 1 replies
  • 1 likes

Solved!! Songs folder problem

Ok, this is what happend.A few minutes ago, I had my Songs folder full, but then, out of no where, it stoped being full and the first songs you see when you open that folder is that that remains in there....It took me a long long time to havea great ...

  • Casual Listener
  • Ok, this is what happend. A few minutes ago, I had my Songs folder full, but then, out of no where, it stoped being full and the first songs you see when you open that folder is that that remains in...
  • Pumpkinator
  • Casual Listener
  • 247 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 247 Views
  • 1 replies
  • 0 likes

Solved!! Spotify problem

Hey guys,im having problems with my login, i can make it on the website but in the app i cant. what should i do?

  • Casual Listener
  • Hey guys, im having problems with my login, i can make it on the website but in the app i cant. what should i do?
  • GrOOZi94
  • Casual Listener
  • 327 Views
  • 2 replies
  • 0 likes
  • Account
  • 327 Views
  • 2 replies
  • 0 likes

Spotify premium

Idk why it's need Internet that I have to use my data because I pay for Spotify premium

  • Newbie
  • Idk why it's need Internet that I have to use my data because I pay for Spotify premium
  • Ox1
  • Roadie
  • 162 Views
  • 1 replies
  • 0 likes
  • Premium
  • 162 Views
  • 1 replies
  • 0 likes

Spotify Premium Fido issues

Hi, In my Fido plan I have Spotify Premium free for 2 yrs. The Fido customer service was unable to give me acces to Premium because I already had an account link to facebook. Can you help me? Thanks,

  • Newbie
  • Hi,   In my Fido plan I have Spotify Premium free for 2 yrs. The Fido customer service was unable to give me acces to Premium because I already had an account link to facebook. Can you help me...
  • 171 Views
  • 0 replies
  • 0 likes
  • Premium
  • 171 Views
  • 0 replies
  • 0 likes

Concerning accounts created through Facebook

It annoys me immensely that it is currently impossible to disconnect my account from Facebook - because of the fact that I initially signed up for Spotify with my Facebook account. Now every single time if I want to use Spotify (be it the actual app ...

  • Newbie
  • It annoys me immensely that it is currently impossible to disconnect my account from Facebook  - because of the fact that I initially signed up for Spotify with my Facebook account. Now every si...
  • user-removed
  • Not applicable
  • 468 Views
  • 1 replies
  • 9 likes
  • Account
  • 468 Views
  • 1 replies
  • 9 likes

Pink Floyd - Brain Damage plays the wrong file

No matter what I do, if I add the remastered version of DOTM then the track Brain Damage has stupid narration at the end that I wish to never hear.This is not something I can fix by myself. It is spotifys fault for having an irresponsible system, hel...

  • Visitor
  • No matter what I do, if I add the remastered version of DOTM then the track Brain Damage has stupid narration at the end that I wish to never hear. This is not something I can fix by myself. It is...
  • 215 Views
  • 0 replies
  • 1 likes
  • Other
  • 215 Views
  • 0 replies
  • 1 likes

Solved!! Cannot access my spotify account

Good evening, For a couple of weeks now i'm having trouble accessing my spotify account!!! For some reason it logged out from my PC and Iphone:I've trying to reset the password but i get this message - The username or email you provided is not associ...

  • Visitor
  • Good evening,   For a couple of weeks now i'm having trouble accessing my spotify account!!! For some reason it logged out from my PC and Iphone: I've trying to reset the password but i get t...
  • DasPeter
  • Community Legend
  • 988 Views
  • 8 replies
  • 1 likes
  • Account
    Login
  • 988 Views
  • 8 replies
  • 1 likes

I have been charged twice for one month, I am not happy as this happened to me last month as well

Spotify has charged me twice for each month for the past two months and I have no clue as to why it's doing that and I want my money back.

  • Newbie
  • Spotify has charged me twice for each month for the past two months and I have no clue as to why it's doing that and I want my money back.
  • Josh
  • Community Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

My Account

Hi, I signed up for my account and realized I didn't really want it anymore. Could you please delete it?

  • Newbie
  • Hi, I signed up for my account and realized I didn't really want it anymore. Could you please delete it?
  • jonasherdegen
  • Community Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • Account
  • 185 Views
  • 1 replies
  • 0 likes

I want to block someone

HEY!! My girldfriend and I just started using spotify, but there is a problem my ex-girlfriend and her ex-boyfriend started following us, and thats boring. We want to know how to completely remove this people from our account, we just bought the prem...

  • Regular
  • HEY!!                My girldfriend and I just started using spotify, but there is a problem my ex-girlfriend and her ex-boyfriend started following us, and t...
  • jonasherdegen
  • Community Legend
  • 934 Views
  • 3 replies
  • 0 likes
  • Account
  • 934 Views
  • 3 replies
  • 0 likes

Change subcriptions on accounts

Is it possible to move your subscription from one account to another? Or do you have to pay for another subscription for another account

  • Newbie
  • Is it possible to move your subscription from one account to another? Or do you have to pay for another subscription for another account
  • Ox1
  • Roadie
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 175 Views
  • 1 replies
  • 0 likes

Songs keep skipping

As i try to play a song it does nothing but skip threw the song, i turned off hardware exceleration but that didnt do a thing...Any suggestions on how to fix this?

  • Newbie
  • As i try to play a song it does nothing but skip threw the song, i turned off hardware exceleration but that didnt do a thing...Any suggestions on how to fix this?
  • Ox1
  • Roadie
  • 289 Views
  • 2 replies
  • 0 likes
  • 289 Views
  • 2 replies
  • 0 likes

How to Delete Account

How do I delete my account?

  • Newbie
  • How do I delete my account?
  • Ox1
  • Roadie
  • 242 Views
  • 1 replies
  • 0 likes
  • Account
  • 242 Views
  • 1 replies
  • 0 likes

cancellation

How do I cancel my spotify account. I can't seem to find a link or customer service number to do it.

  • Newbie
  • How do I cancel my spotify account. I can't seem to find a link or customer service number to do it.
  • Ox1
  • Roadie
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Spotify

The people at Spotify are a bunch of darn idiots. They won't help when your music player doesn't work. People should not use Spotify anymore.

  • Regular
  • The people at Spotify are a bunch of darn idiots. They won't help when your music player doesn't work. People should not use Spotify anymore.
  • KatesHere
  • Community Legend
  • 150 Views
  • 1 replies
  • 0 likes
  • Login
  • 150 Views
  • 1 replies
  • 0 likes

My account is hacked! Help!!

I received an e-mail saying my account address had been changed. When I tried to log in, I discovered that the hacker has changed my E-mail AND password. The only reason I can get in right now is because my account is linked through Facebook. Whoever...

  • Newbie
  • I received an e-mail saying my account address had been changed.  When I tried to log in, I discovered that the hacker has changed my E-mail AND password. The only reason I can get in right...
  • Nico
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • Account
  • 182 Views
  • 1 replies
  • 0 likes

reset on account

i with roger and i got spodify for three device so my son created the account but he use the same username and password on two device so i want to delete on device and created a new username and password how do i do that

  • Casual Listener
  • i with roger and i got spodify for three device so  my son created the account but he use the same username and password on two device so i want to delete on device and created a new username an...
  • Ox1
  • Roadie
  • 377 Views
  • 3 replies
  • 0 likes
  • Premium
  • 377 Views
  • 3 replies
  • 0 likes

Student Premium study abroad

Hi, I'm trying to register for student premium but I'm currently studying abroad, meaning my US school has me on a "leave of absense" and I can't get proof that I go there. The school I'm studying at abroad is not on the list of verifiable schools. H...

  • Newbie
  • Hi, I'm trying to register for student premium but I'm currently studying abroad, meaning my US school has me on a "leave of absense" and I can't get proof that I go there. The school I'm studying at...
  • 185 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 185 Views
  • 0 replies
  • 0 likes