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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

292628 Views

529 replies

34 likes

Account
Free
  • 292628 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13709 Views

6 replies

11 likes

Security
  • 13709 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541602 Views

990 replies

115 likes

Account
  • 541602 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129710 Views

74 replies

12 likes

Account
Login
Premium
  • 129710 Views
  • 74 replies
  • 12 likes

Can't change email because the email is used on another account that connects through facebook

SO, I dont even know if that makes sense, but basically I want to change my account email on Spotify to my MAIN email, and it's using my secondary email. according to all my account information. However, when I try to change emails to my main email, ...

Newbie

SO, I dont even know if that makes sense, but basically I want to change my account email on Spotify to my MAIN email, and it's using my secondary email. according to all my account information. Howe...

255 Views

0 replies

0 likes

Account
Login
  • 255 Views
  • 0 replies
  • 0 likes

US Card Not Working

I'm trying to renew my Premium supscription, but it says my card is from a non-Spotify country? I'm from the US and my card was issued by a US bank.

Newbie

I'm trying to renew my Premium supscription, but it says my card is from a non-Spotify country?  I'm from the US and my card was issued by a US bank.  

173 Views

0 replies

0 likes

Account
Other
Subscription
  • 173 Views
  • 0 replies
  • 0 likes

Charge at my credit card

I was charged my monthly subscription but also I was charged with 4.99 as well which I don't know what is that charge about. Could you please explain to me. thank you very much

Newbie

I was charged my monthly subscription but also I was charged with 4.99 as well which I don't know what is that charge  about. Could you please explain to me.  thank you very much 

129 Views

0 replies

0 likes

Subscription
  • 129 Views
  • 0 replies
  • 0 likes

Hacked account!

Hello,This morning i noticed that i was loged out of my SPotify and i could only log in with my Facebok and some other device was using my Spotify so i was trying to change password but the hacker alredy changed my information on my account informati...

Casual Listener

Hello, This morning i noticed that i was loged out of my SPotify and i could only log in with my Facebok and some other device was using my Spotify so i was trying to change password but the hacker ...

ZweiNor

Casual Listener

976 Views

6 replies

0 likes

Account
Security
  • 976 Views
  • 6 replies
  • 0 likes

Cant Upgrade to Premium with Canadian Postal Code

Im trying to upgrade to premium with paypal but when I try to enter my canadian postal code, the space only allows for an american postal code like "90210". I tried typing in my postal code with no spaces and proceeded with paypal, but it just redire...

Casual Listener

Im trying to upgrade to premium with paypal but when I try to enter my canadian postal code, the space only allows for an american postal code like "90210". I tried typing in my postal code with no s...

712 Views

0 replies

0 likes

Account
  • 712 Views
  • 0 replies
  • 0 likes

Not Able to Log In - PC / App

Have attempted to log in on PC and mobile app multiple times and even reset my password multiple times since 7 a.m. (EST). Password and username work for website account/community (forum) but will not work for app on mobile or computer. Is this is a ...

Casual Listener

Have attempted to log in on PC and mobile app multiple times and even reset my password multiple times since 7 a.m. (EST). Password and username work for website account/community (forum) but wi...

TCwanderer

Casual Listener

207 Views

2 replies

0 likes

Account
Login
  • 207 Views
  • 2 replies
  • 0 likes

Solved!! Need help

I need to contact someone with Spotify over a billing issue but I have no idea how to get there ,can someone help

Newbie

I need to contact someone with Spotify over a billing issue but I have no idea how to get there ,can someone help

user-removed

Not applicable

378 Views

1 replies

0 likes

Account
Premium
Subscription
  • 378 Views
  • 1 replies
  • 0 likes

I have an idea that should be included in the next spotify update

Hi, This is a message to Spotify Australia/Spotify. I have an idea that should be included in the next spotify update.. I think that there should be an option on your playlists that let you make the playlist numbered.. It could be when you click on t...

Newbie

Hi,   This is a message to Spotify Australia/Spotify.   I have an idea that should be included in the next spotify update..   I think that there should be an option on your playl...

Ox1

Roadie

176 Views

1 replies

0 likes

Other
  • 176 Views
  • 1 replies
  • 0 likes

Kicked out of own account 1 year ago, account name changed to a number

Hi spotify support/forum users! About a year ago, I was kicked out from my spotify account. Tried to log on but wasn't able to log into my account. Went to look up my account through finding the 'creator' of my playlists and it apparently had reverte...

Newbie

Hi spotify support/forum users!   About a year ago, I was kicked out from my spotify account. Tried to log on but wasn't able to log into my account.  Went to look up my account through ...

223 Views

0 replies

0 likes

Login
Security
Subscription
  • 223 Views
  • 0 replies
  • 0 likes

log on problem

Help!!! How do you contact Spotify!! My old username works ok, but my password doesn't seem to work for some reason. I have asked for a new one to be sent to my registered e-mail address but nothing turns up. There must be someway of contacting someo...

Casual Listener

Help!!!   How do you contact Spotify!!   My old username works ok, but my password doesn't seem to work for some reason. I have asked for a new one to be sent to my registered e-mail ad...

MichaelW

Community Legend

306 Views

3 replies

0 likes

Login
  • 306 Views
  • 3 replies
  • 0 likes

Spotify Premium

Hello, I have been flicking between Apple Music and Spotify and decided to go with Spotify. I have already used the 7 day free trial for Spotify a few weeks a go and today when I decided to purchase Spotify Premium I noticed on my iPad that I was alr...

Casual Listener

Hello, I have been flicking between Apple Music and Spotify and decided to go with Spotify. I have already used the 7 day free trial for Spotify a few weeks a go and today when I decided to purchase ...

MichaelW

Community Legend

347 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 347 Views
  • 1 replies
  • 0 likes

need help please!!!!

hi everybody, I need to change my email that is wrong but i dont remember my password I always log on with facebook please help what can I do

Newbie

hi everybody, I need to change my email that is wrong but i dont remember my password I always log on with facebook please help what can I do 

MichaelW

Community Legend

280 Views

1 replies

0 likes

Account
  • 280 Views
  • 1 replies
  • 0 likes

I CAN'T UPGRADE

I keep trying to upgrade to Spotify Premium but it won't let me. I select the Paypal option and enter my details as usual, then Paypal says it will return me to spotify to complete my purchase but I just get taken back to where I started as if I neve...

Newbie

I keep trying to upgrade to Spotify Premium but it won't let me. I select the Paypal option and enter my details as usual, then Paypal says it will return me to spotify to complete my purchase but&nb...

Nico

Community Legend

303 Views

1 replies

0 likes

Account
Premium
Subscription
  • 303 Views
  • 1 replies
  • 0 likes

Re-upgrading to premium, form keeps resetting to blank...

Hello, i have a problem.step by step 1: Card got stolen -> card cancled -> spotify cant withdraw -> premium cancled.2: Got new card -> Want to get premium back 3: Cant remember password -> log in with facebook -> works -> it knows my name and all...4...

Newbie

Hello, i have a problem. step by step 🙂 1: Card got stolen -> card cancled -> spotify cant withdraw -> premium cancled. 2: Got new card -> Want to get premium back 🙂 3: Cant remembe...

Nico

Community Legend

277 Views

1 replies

0 likes

Account
Premium
  • 277 Views
  • 1 replies
  • 0 likes

Canjear código con Premium en promoción?

Hola, Hace unos días me suscribí a Spotify Premium con el período de prueba de 2 meses con Playstation Network. Como me ha gustado he comprado un código de 6 meses para alargar la suscripción ya que lo prefiero así a tener un cobro mensual pero al ca...

Newbie

  Hola,   Hace unos días me suscribí a Spotify Premium con el período de prueba de 2 meses con Playstation Network. Como me ha gustado he comprado un código de 6 meses para alargar la su...

573 Views

0 replies

0 likes

Account
Premium
Subscription
  • 573 Views
  • 0 replies
  • 0 likes

Charged twice a month for 14 months

Hello I've been charged twice a month for 14 months. It's been taken on different days of the month so I haven't noticed it before now and I've only got receipts from half of the orders. I've read on the forum that forum-support can't do anything abo...

Newbie

Hello   I've been charged twice a month for 14 months. It's been taken on different days of the month so I haven't noticed it before now and I've only got receipts from half of the o...

162 Views

0 replies

0 likes

Account
Premium
Subscription
  • 162 Views
  • 0 replies
  • 0 likes

Account got hacked and no help

I wrote yasterday o this forum that my account is hacked and i still got no help regarding this matter. Some guy by the name rasexlo@gmail.com is using my Spotify Premium and changed all of my contact informations on my account. he changed my email s...

Casual Listener

I wrote yasterday o this forum that my account is hacked and i still got no help regarding this matter. Some guy by the name rasexlo@gmail.com is using my Spotify Premium and changed all of my contac...

Sadpanda22

Casual Listener

246 Views

2 replies

0 likes

Account
Premium
Subscription
  • 246 Views
  • 2 replies
  • 0 likes

Cancel Account - Incorrect Password?

Cancelling my premium account...but when it prompts me to enter my password to confirm this, it comes up as "Incorrect Password" and I can't proceed. I'm positive about my password, even navigated to the account screen to change it, and try to the up...

Newbie

Cancelling my premium account...but when it prompts me to enter my password to confirm this, it comes up as "Incorrect Password" and I can't proceed.   I'm positive about my password, even nav...

user-removed

Not applicable

937 Views

2 replies

0 likes

Premium
Subscription
  • 937 Views
  • 2 replies
  • 0 likes

Solved!! hooking up more then on device on my rogers account

Hello i am a rogers acoount holder i get three premium hook ups to my devices and i cant seem to hook up my second line to an diffrent spotify account

Newbie

Hello i am a rogers acoount holder i get three premium hook ups to my devices and i cant seem to hook up my second line to an diffrent spotify account   

Skilli

Newbie

5828 Views

7 replies

2 likes

Premium
  • 5828 Views
  • 7 replies
  • 2 likes

Account got hack

Hey my friends, today happened something weird. I have heard music with my mobile phone and suddenly a message has appeared that the User ARTOURPC is using spotify. I could decide if I want listen to music with my phone or if i want to change the gad...

Newbie

Hey my friends,   today happened something weird. I have heard music with my mobile phone and suddenly a message has appeared that the User ARTOURPC is using spotify. I could decide if I ...

mp78444

Newbie

686 Views

2 replies

0 likes

Security
  • 686 Views
  • 2 replies
  • 0 likes