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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84911 Views

9 replies

2 likes

Account
Login
  • 84911 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

662032 Views

13 replies

4 likes

Account
  • 662032 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

744165 Views

18 replies

29 likes

  • 744165 Views
  • 18 replies
  • 29 likes

Sign in problems.

My dad got a new account and gave then his debit card info and he logged out and couldn't get back in so he reset his password and it still won't let him log in or even reset his password again. He wants to completely cancel but he can't even do anyt...

Newbie

My dad got a new account and gave then his debit card info and he logged out and couldn't get back in so he reset his password and it still won't let him log in or even reset his password again. He w...

MichaelW

Community Legend

238 Views

1 replies

0 likes

Account
Subscription
  • 238 Views
  • 1 replies
  • 0 likes

Spotify not logging in through Facebook

I am having a problem where spotify doesn't want to log in to my account through my Facebook, since that's how I created it. Been having this issue for two days and even tried contacting spotify but no reply from them. The error that it keeps giving ...

Casual Listener

I am having a problem where spotify doesn't want to log in to my account through my Facebook, since that's how I created it. Been having this issue for two days and even tried contacting spotify but ...

jleonard711

Casual Listener

748 Views

8 replies

0 likes

Account
  • 748 Views
  • 8 replies
  • 0 likes

Non Facebook user: How Send playlist to friends?

Okay i am new to Spotify soooo i did browse "the net" but could not find spotify solution.Maybe it is an idea to add an categrory NON FACEBOOK? ....they do exist people who do not us facebook anywayPLEASE help i did add a friend (non facebook user) b...

Casual Listener

Okay i am new to Spotify soooo i did browse "the net" but could not find spotify solution. Maybe it is an idea to add an categrory NON FACEBOOK? ....they do exist people who do not us facebook 😉 an...

branko_babic

Newbie

580 Views

3 replies

0 likes

Other
  • 580 Views
  • 3 replies
  • 0 likes

"Hoppsan din betaltjänst verkar ha en dålig dag"??

I can't connect my mastercard to get spotify premium, when I try this text show up all the time. Why?? Can someone help me? I know for sure it's the right number on my card. Jag kan inte koppla mitt bankkort till spotfy när jag ska skapa en premumera...

Newbie

I can't connect my mastercard to get spotify premium, when I try this text show up all the time. Why?? Can someone help me? I know for sure it's the right number on my card.    Jag kan in...

636 Views

0 replies

0 likes

Premium
Subscription
  • 636 Views
  • 0 replies
  • 0 likes

charged 10$ for an account I no longer have

Hi, I had spotify premium on my old facebook account but I recently deleted that account because I had no use for it anymore. Turns out that spotify is completely linked to Facebook and you can't have an account without spotify. That being said I had...

Casual Listener

Hi, I had spotify premium on my old facebook account but I recently deleted that account because I had no use for it anymore. Turns out that spotify is completely linked to Facebook and you can't hav...

Taylor

Community Legend

266 Views

2 replies

0 likes

Account
Other
Premium
Subscription
  • 266 Views
  • 2 replies
  • 0 likes

How to upgrade?? Living in Hong Kong, Swiss Credit Card,

I was premium user in Switzerland, but cannot access my Swiss account in Hong Kong. When I changed my location to Hong Kong to get a Hong Kong subscription, I could not do so because I only have a Swiss credit card. Help pleeease! Thanks!

Newbie

I was premium user in Switzerland, but cannot access my Swiss account in Hong Kong. When I changed my location to Hong Kong to get a Hong Kong subscription, I could not do so because I only have a Sw...

Taylor

Community Legend

301 Views

1 replies

0 likes

Account
Premium
Subscription
  • 301 Views
  • 1 replies
  • 0 likes

password reset ok on internet - but still cannot log in on app

Hi all,I cannot seem to log in to Spotify through either my mac or my iphone, even though I can access and change my password through Safari.I have tried logging in through other devices too, but to no avail.Thank you in advance for your suggestions!

Casual Listener

Hi all, I cannot seem to log in to Spotify through either my mac or my iphone, even though I can access and change my password through Safari. I have tried logging in through other devices too, but...

daviditkin1

Casual Listener

357 Views

2 replies

0 likes

Login
  • 357 Views
  • 2 replies
  • 0 likes

System won't let me log in

I have been signed in the entire time I have had spotify, recently it signed me out. Now I go to long back in and it says I already created an account with this email. No kidding. I'm not signing up again, just trying to log in.

Newbie

I have been signed in the entire time I have had spotify, recently it signed me out.  Now I go to long back in and it says I already created an account with this email.  No kidding. I'm not...

ishaggedyou

Casual Listener

420 Views

2 replies

0 likes

Login
  • 420 Views
  • 2 replies
  • 0 likes

Subscription payment

Why does the bank send me 2-3 times each month that my card has been authorised for 8.99? Does this mean that it withdraws more than once each month or it's just checking if the amount of money is available?Thank you.

Newbie

Why does the bank send me 2-3 times each month that my card has been authorised for 8.99? Does this mean that it withdraws more than once each month or it's just checking if the amount of money is av...

Merik

Community Legend

169 Views

1 replies

0 likes

Account
Premium
Security
Subscription
  • 169 Views
  • 1 replies
  • 0 likes

Solved!! In app purchase not working

Just paid £12.99 for a month of premium spotify through the spotify's app on the iPhone.After taking my money spotify then tells me that in app purchases are not available in your region (they are I live in the UK)I then go into iTunes to check my su...

Newbie

Just paid £12.99 for a month of premium spotify through the spotify's app on the iPhone. After taking my money spotify then tells me that in app purchases are not available in your region (they are ...

starflyer79

Newbie

605 Views

2 replies

0 likes

Account
Premium
Subscription
  • 605 Views
  • 2 replies
  • 0 likes

Refund possible?

The past 3 months I have had Spotify premium for $0.99 a month. Yesterday my wife purchased the family plan and coincidentally my subscription ran out and went to $9.99 a month. Since I was about to get on the family plan (received invite via email),...

Newbie

The past 3 months I have had Spotify premium for $0.99 a month. Yesterday my wife purchased the family plan and coincidentally my subscription ran out and went to $9.99 a month. Since I was about to ...

Jordi

Community Legend

308 Views

1 replies

0 likes

Account
  • 308 Views
  • 1 replies
  • 0 likes

Artists with same name

There are several complaints that I need to make. Today, at 14:10 hours I got a message that a singer I am following added a new song. But it appeared that this singer has nothing to do AT ALL with the singer I am following. Why are you not seperatin...

Newbie

There are several complaints that I need to make.   Today, at 14:10 hours I got a message that a singer I am following added a new song. But it appeared that this singer has nothing to do AT A...

159 Views

0 replies

0 likes

Premium
  • 159 Views
  • 0 replies
  • 0 likes

last.fm shenanigans

Hello, My last.fm account is connected to my Spotify premium account. I have entered my login info in the preference screen and the connection is successful. Everything is seemingly in order. When I play music it shows up on the last.fm app, on the l...

Newbie

Hello,   My last.fm account is connected to my Spotify premium account. I have entered my login info in the preference screen and the connection is successful. Everything is seemingly in order...

210 Views

0 replies

0 likes

Account
Login
Other
Subscription
  • 210 Views
  • 0 replies
  • 0 likes

Preference mislead

It was really fine before the user population grow in Taiwan.The "Browse" isn't refering me things as usual.Where can I setup preference? Can I click on one playlist and give a feedback say that "this is not in my favor list, don't pop it up again"?F...

Newbie

It was really fine before the user population grow in Taiwan. The "Browse" isn't refering me things as usual. Where can I setup preference? Can I click on one playlist and give a feedback say that ...

202 Views

0 replies

0 likes

Account
  • 202 Views
  • 0 replies
  • 0 likes

My spotify thinks i m abroad

Hello i registered to spotify in france and i m still there now i cant login. I m geting a message that i cant use spotify while abroad

Casual Listener

Hello i registered to spotify in france and i m still there now i cant login. I m geting a message that i cant use spotify while abroad

Nico

Community Legend

423 Views

4 replies

0 likes

Account
Login
Subscription
  • 423 Views
  • 4 replies
  • 0 likes

offline issue after spotify updates

Hi everyone I own an iphone 6 with recently updated IOS 8.4.1 and spotify premium account.I have noticed that every time there is an update from ios I loose my spotify offlline tracks and they are available only online,so then i need to start over pu...

Newbie

Hi everyone I own an iphone 6 with recently updated IOS 8.4.1 and spotify premium account.I have noticed that every time there is an update from ios I loose my spotify offlline tracks and they are av...

168 Views

0 replies

0 likes

Other
  • 168 Views
  • 0 replies
  • 0 likes

cant log in

Can't remember passwoord and the link to change it does not work, it just says has been used somebody help kezz_getcrunk@Hotmail.co.uk

Newbie

Can't remember passwoord and the link to change it does not work, it just says has been used somebody help kezz_getcrunk@Hotmail.co.uk

Nico

Community Legend

286 Views

1 replies

0 likes

Account
  • 286 Views
  • 1 replies
  • 0 likes

Solved!! Please let me pay! Account blocked, but cannot update payment options.

I cannot log in to my account, as it appears to have been de-activated due to a payment issue. This occured because I switched from credit card to Ideal payment and since then the problems started. Since then, I cannot log in to listen to music or ch...

Casual Listener

I cannot log in to my account, as it appears to have been de-activated due to a payment issue. This occured because I switched from credit card to Ideal payment and since then the problems started. S...

31o775nk3hrdlntqp4ad

Visitor

2665 Views

5 replies

0 likes

Account
Login
Subscription
  • 2665 Views
  • 5 replies
  • 0 likes

Paid for someone else to a Premium user

Hi! I was upgrading my apotify account to preimum on my iphone, so entered my bank details etc but then realised there was someone else logged in to my account. no idea who this person is but i have just paid for them to be a premium user. I have tri...

Newbie

Hi! I was upgrading my apotify account to preimum on my iphone, so entered my bank details etc but then realised there was someone else logged in to my account. no idea who this person is but i have ...

260 Views

0 replies

0 likes

Account
Premium
Security
Subscription
  • 260 Views
  • 0 replies
  • 0 likes

account support required

Hi Ive had to set up this spotify account to access this help section as there is no technical service available unless you log in that I can find. The problem I have is that when I try to log in to my normal spotify account on my iphone 6 and choose...

Casual Listener

Hi   Ive had to set up this spotify account to access this help section as there is no technical service available unless you log in that I can find.   The problem I have is that when I...

Merik

Community Legend

433 Views

4 replies

0 likes

Account
Login
  • 433 Views
  • 4 replies
  • 0 likes