Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75765 Views

28 replies

0 likes

  • 75765 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93189 Views

9 replies

2 likes

Account
Login
  • 93189 Views
  • 9 replies
  • 2 likes

Getting premium but not getting 60 day trial

HiI signed up for a free premium trial for 60 days but now I'm being told I'm only getting 7 daysAny help would be greatly appreciatedThanksRachel

Casual Listener

Hi I signed up for a free premium trial for 60 days but now I'm being told I'm only getting 7 days Any help would be greatly appreciated Thanks Rachel

155 Views

0 replies

0 likes

Subscription
  • 155 Views
  • 0 replies
  • 0 likes

Subscription

If you subscribe, can you have more than one person logged into the same account at the same time?

Newbie

If you subscribe, can you have more than one person logged into the same account at the same time?

163 Views

0 replies

0 likes

Subscription
  • 163 Views
  • 0 replies
  • 0 likes

I'm a premium User and My Friends are free users I want to share my playlists with them

I am a premium user and I create play lists for my friends to listen to (mainly songs our praise group will be singing). My friends are free users and they say they can play one song on my list then spotify plays some other unrelated song. Is there a...

Newbie

I am a premium user and I create play lists for my friends to listen to (mainly songs our praise group will be singing). My friends are free users and they say they can play one song on my list then ...

299 Views

0 replies

0 likes

Free
Other
Premium
  • 299 Views
  • 0 replies
  • 0 likes

cant change my country

# 03659079hi Spotify community,i installed my Spotify in Germany without giving any payment details because it was for free and now i moved to Jordan and i can change my country neither the payment because i dont have any credit card, please help me ...

Casual Listener

# 03659079 hi Spotify community, i installed my Spotify in Germany without giving any payment details because it was for free and now i moved to Jordan and i can change my country neither the payme...

boranalamro

Casual Listener

1109 Views

7 replies

0 likes

Account
  • 1109 Views
  • 7 replies
  • 0 likes

Delete My Account

Hi, I've just got Spotify recently and I don't like it not even a bit. I've tried to delete it and it's about the same thing with Facebook (impossible to delete). I tried so many procedures and non of it is working. I watched YouTube videos & I also ...

Newbie

Hi, I've just got Spotify recently and I don't like it not even a bit. I've tried to delete it and it's about the same thing with Facebook (impossible to delete). I tried so many procedures and non o...

user-removed

Not applicable

332 Views

1 replies

0 likes

Account
  • 332 Views
  • 1 replies
  • 0 likes

Password reset problems

I forgot my password so I did the password reset through my email but sometimes I wouldn't receive a email or when I did it said that it expired when I'd check my email immediately after I did the reset. I've done this numerous times and I still can'...

Visitor

I forgot my password so I did the password reset through my email but sometimes I wouldn't receive a email or when I did it said that it expired when I'd check my email immediately after I did the re...

Nico

Community Legend

239 Views

1 replies

0 likes

Account
Security
  • 239 Views
  • 1 replies
  • 0 likes

Payment

I try to pay my subscription using MyPaysafecard but it gives me this error when trying to pay: The PIN you entered is not allowed for the payment to seller . More information of the sellers this PIN code is to be used , can be found on our website

Newbie

I try to pay my subscription using MyPaysafecard but it gives me this error when trying to pay:   The PIN you entered is not allowed for the payment to seller . More information of the sellers...

204 Views

0 replies

0 likes

Subscription
  • 204 Views
  • 0 replies
  • 0 likes

Deleted Facebook?

So, I had my facebook scheduled for deletion, but my spotify and facebook are linked. When I logged into spotify it counts as logging into facebook and reactivates my facebook account. I can't create a new login because my email is already tied to th...

Newbie

So, I had my facebook scheduled for deletion, but my spotify and facebook are linked. When I logged into spotify it counts as logging into facebook and reactivates my facebook account.  I can...

316 Views

0 replies

1 likes

Account
Other
Subscription
  • 316 Views
  • 0 replies
  • 1 likes

Can't login through Facebook

Hi, I have a premium account, and always logged on through Facebook. For some reason, I can't login through Facebook anymore. I get a error message, saying this service is temporarely unavailable. It has been unavailable for days now. I've logged on ...

Newbie

Hi,    I have a premium account, and always logged on through Facebook. For some reason, I can't login through Facebook anymore. I get a error message, saying this service is temporarely ...

344 Views

0 replies

0 likes

Account
Login
  • 344 Views
  • 0 replies
  • 0 likes

Charged twice for premium, still stuck on free subscription

I was trying to sign up for the student discount premium subscription under my existing Spotify account and my bank account was charged twice. I have no access to any of the premium features because my Spotify account is still showing the free subscr...

Casual Listener

I was trying to sign up for the student discount premium subscription under my existing Spotify account and my bank account was charged twice. I have no access to any of the premium features because ...

jean3601

Community Legend

869 Views

5 replies

0 likes

Subscription
  • 869 Views
  • 5 replies
  • 0 likes

Help! I have been hacked!

My account have been hacked and hijacked by another user. I have managed to login to this page via facebook login, but the email address, postcode, phonenumber and password that are now associated with this account are not mine. And the perimium is p...

Newbie

My account have been hacked and hijacked by another user. I have managed to login to this page via facebook login, but the email address, postcode, phonenumber and password that are now associated wi...

jean3601

Community Legend

328 Views

1 replies

0 likes

Account
Login
  • 328 Views
  • 1 replies
  • 0 likes

Paid for premium service and don't have it

No premium service service is paid for

Newbie

No premium service service is paid for

jean3601

Community Legend

229 Views

1 replies

0 likes

Premium
  • 229 Views
  • 1 replies
  • 0 likes

payment

i am a tech student subscribed to the premium on spoitfiy. Not only can I not get accepted for the student payment I am being charged in full twice a month! I need this stopped immediatily

Newbie

i am a tech student subscribed to the premium on spoitfiy. Not only can I not get accepted for the student payment I am being charged in full twice a month! I need this stopped immediatily 

jean3601

Community Legend

221 Views

1 replies

0 likes

Premium
  • 221 Views
  • 1 replies
  • 0 likes

I registred with an e-mail adress i don't have anymore

So I bought a Spotify Premium (1 month) present card today, and when I came home I activated it. It went fine, but now it says that the payment failed. It's a red box that says this:Din prenumerationsbetalning misslyckades.Du förlorar din prenumerati...

Newbie

So I bought a Spotify Premium (1 month) present card today, and when I came home I activated it. It went fine, but now it says that the payment failed.  It's a red box that says this: Din prenu...

547 Views

0 replies

1 likes

Account
Other
Premium
Subscription
  • 547 Views
  • 0 replies
  • 1 likes

Facebook account

I used Facebook to sign up but I'm not on premium anymore but set a new Spotify account up but want to link the new account to Facebook how do I delete my old account from Facebook help

Newbie

I used Facebook to sign up but I'm not on premium anymore but set a new Spotify account up but want to link the new account to Facebook how do I delete my old account from Facebook help

KatesHere

Community Legend

452 Views

1 replies

0 likes

  • 452 Views
  • 1 replies
  • 0 likes

Solved!! Charged 4.99 but don't have the service

Hello, last night I was going to get premium using my nus card. after putting in my bank details and going through to the part in which you enter your nus card details I couldn't find my nus card. this morning I have found my nus card and tried to en...

Newbie

Hello, last night I was going to get premium using my nus card. after putting in my bank details and going through to the part in which you enter your nus card details I couldn't find my nus card. th...

Ox1

Roadie

1945 Views

1 replies

0 likes

  • 1945 Views
  • 1 replies
  • 0 likes

delete account

Why is it so hard to delete a spotify account? I have cancelled my subscription due to the intrusive privacy changes and now I want my account permanently deleted. The contact form is useless.

Visitor

Why is it so hard to delete a spotify account? I have cancelled my subscription due to the intrusive privacy changes and now I want my account permanently deleted. The contact form is useless.

user-removed

Not applicable

611 Views

3 replies

0 likes

Account
  • 611 Views
  • 3 replies
  • 0 likes

**Help cancelling premium

hi, I have a new mobile phone contract which includes free Spotify premium. In order to redeem this and apply it to my existing account the vodafone link told me that I must first cancel my premium subscription which I did yesterday, I gave it some t...

Newbie

hi, I have a new mobile phone contract which includes free Spotify premium. In order to redeem this and apply it to my existing account the vodafone link told me that I must first cancel my premium s...

213 Views

0 replies

0 likes

Account
Premium
Subscription
  • 213 Views
  • 0 replies
  • 0 likes

Account payment

My handbag was stolen on Friday and I have cancelled my credit cards. I should have replacement ones sent out by the end of the week but when Spotify tried to take payment today they couldn't as card has been cancelled. I have a debit card but can't ...

Newbie

My handbag was stolen on Friday and I have cancelled my credit cards. I should have replacement ones sent out by the end of the week but when Spotify tried to take payment today they couldn't as card...

291 Views

0 replies

0 likes

Account
  • 291 Views
  • 0 replies
  • 0 likes