Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
287355 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
540247 Views
990 replies
114 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129597 Views
74 replies
12 likes
Cancelling my premium account...but when it prompts me to enter my password to confirm this, it comes up as "Incorrect Password" and I can't proceed. I'm positive about my password, even navigated to the account screen to change it, and try to the up...
Cancelling my premium account...but when it prompts me to enter my password to confirm this, it comes up as "Incorrect Password" and I can't proceed. I'm positive about my password, even nav...
Not applicable
937 Views
2 replies
0 likes
Hello i am a rogers acoount holder i get three premium hook ups to my devices and i cant seem to hook up my second line to an diffrent spotify account
Hello i am a rogers acoount holder i get three premium hook ups to my devices and i cant seem to hook up my second line to an diffrent spotify account
Newbie
5825 Views
7 replies
2 likes
Hey my friends, today happened something weird. I have heard music with my mobile phone and suddenly a message has appeared that the User ARTOURPC is using spotify. I could decide if I want listen to music with my phone or if i want to change the gad...
Hey my friends, today happened something weird. I have heard music with my mobile phone and suddenly a message has appeared that the User ARTOURPC is using spotify. I could decide if I ...
Newbie
677 Views
2 replies
0 likes
Spotify kept on telling me that I am in abroad but I am not, I used spotify here in my hometown(Philippines) on my computer, now that I have it on my mobile phone(iphone) I can't seem to use it because it said that I am abroad. Btw I am just using a ...
Spotify kept on telling me that I am in abroad but I am not, I used spotify here in my hometown(Philippines) on my computer, now that I have it on my mobile phone(iphone) I can't seem to use it becau...
Community Legend
434 Views
7 replies
0 likes
I have not been able to log in to the music player. It says I need an internet connection when I have internet connection. When will you fix your stupid problem? This is what the message says
I have not been able to log in to the music player. It says I need an internet connection when I have internet connection. When will you fix your stupid problem? This is what the message says
Community Legend
250 Views
3 replies
0 likes
I recently just downloaded an album and accidentley hit the "hide" button. How do i recover it so it will show back up on my artist list. Please help me
I recently just downloaded an album and accidentley hit the "hide" button. How do i recover it so it will show back up on my artist list. Please help me
287 Views
0 replies
1 likes
I just used a gift card and thought it could give me the possibility to use that giftcard to pay for Spotify Family, instead it gave me the 3 months of spotify premium straight ahead, can I switch those 3 months for 2 months of family?
I just used a gift card and thought it could give me the possibility to use that giftcard to pay for Spotify Family, instead it gave me the 3 months of spotify premium straight ahead, can I switch th...
192 Views
0 replies
1 likes
Estoy en Argentina y me cobran en dólares el servicio cuando decis que era en pesos, como puedo solucionar esto??
Estoy en Argentina y me cobran en dólares el servicio cuando decis que era en pesos, como puedo solucionar esto??
265 Views
0 replies
0 likes
Tengo un problema con spotify y facebook, vereis quiero eliminar la cuenta vinculada con facebook, lo intente poniendo otro correo como principal en facebook, elimine el facebook tambien y aun asi a la hora de crear otra cuenta de spotify con el mism...
Tengo un problema con spotify y facebook, vereis quiero eliminar la cuenta vinculada con facebook, lo intente poniendo otro correo como principal en facebook, elimine el facebook tambien y aun a...
Casual Listener
1269 Views
5 replies
1 likes
I'm needing help, apparently my Spotify account doesn't exist anymore. I try signing in with my Facebook it is says it is no longer exist I have no idea what to do. If anybody knows how to help me please email me At snipped
I'm needing help, apparently my Spotify account doesn't exist anymore. I try signing in with my Facebook it is says it is no longer exist I have no idea what to do. If anybody knows how to help me pl...
Community Legend
658 Views
1 replies
0 likes
Hi there, I have a receipt etc that subscription to premium is paid, but I've tried closing app, starting again etc etc, but still not showing up, especially when trying to get into Sonos. Help please,,so frustrating!
Hi there, I have a receipt etc that subscription to premium is paid, but I've tried closing app, starting again etc etc, but still not showing up, especially when trying to get into Sonos. Help pleas...
Community Legend
223 Views
1 replies
0 likes
I really want to switch to Student Discount, but I fear it will charge me the 4.99 right away even though I've currently paid the 9.99 premium cycle. Will it wait to charge me till my cycle ends? I don't want to be charged 4.99 three days after I was...
I really want to switch to Student Discount, but I fear it will charge me the 4.99 right away even though I've currently paid the 9.99 premium cycle. Will it wait to charge me till my cycle ends? I d...
Casual Listener
508 Views
2 replies
0 likes
TENGO EL PROBLEMA QUE MUCHOS CON FACEBOOK LA DIFERENCIA ES QUE YO BORRE MI CUENTA POR COMPLETO NO LA DESACTIVE Y QUE TENGO CUENTA PREMIUM POR MI SERVICIO DE TELEFONIA MOVISTAR ME QUIERO HACER OTRA CUENTA Y REGISTRARLA CON MI NUMERO DE TELEFONO PERO N...
TENGO EL PROBLEMA QUE MUCHOS CON FACEBOOK LA DIFERENCIA ES QUE YO BORRE MI CUENTA POR COMPLETO NO LA DESACTIVE Y QUE TENGO CUENTA PREMIUM POR MI SERVICIO DE TELEFONIA MOVISTAR ME QUIERO HACER OTRA CU...
510 Views
0 replies
0 likes
In the middle of listening on my desktop and account logged out and now when I cannot log back in. Keeps telling me that my user name and password are wrong but I am possitive that they are correct.
In the middle of listening on my desktop and account logged out and now when I cannot log back in. Keeps telling me that my user name and password are wrong but I am possitive that they are correct.
Community Legend
264 Views
1 replies
0 likes
I was trying to clear out a search box when I accidently selected all of my songs in spotify and hit the delete button. I tried hitting the undo button several times but nothing worked. Is there any way to recover all my songs? I'd appreciate any hel...
I was trying to clear out a search box when I accidently selected all of my songs in spotify and hit the delete button. I tried hitting the undo button several times but nothing worked. Is th...
450 Views
0 replies
0 likes
I want to change my email, because the one I use now doesn't exist anymore. But when I try I have to type in my password which I have forgot. I have always logged in with facebook, but now when I have upgraded to premium I want to have an account tha...
I want to change my email, because the one I use now doesn't exist anymore. But when I try I have to type in my password which I have forgot. I have always logged in with facebook, but now when I hav...
Community Legend
865 Views
1 replies
0 likes
So I was trying to sign up for premium as a student and before I could finish verifying I was a student, it errored out and gave up. The next day I see a purchase for 4.99$ from Spotify and it says I'm a "free" user. I tried to contact Spotify suppor...
So I was trying to sign up for premium as a student and before I could finish verifying I was a student, it errored out and gave up. The next day I see a purchase for 4.99$ from Spotify and it says I...
Newbie
1407 Views
17 replies
0 likes
I have Spotify Premium at £4.99 because I'm a student, however one minute my spotify will work as normal and the next it will be giving me adverts and saying to upgrade, and then it flips back. It has done this about 4 times today and I do not unders...
I have Spotify Premium at £4.99 because I'm a student, however one minute my spotify will work as normal and the next it will be giving me adverts and saying to upgrade, and then it flips back....
Community Legend
262 Views
1 replies
0 likes
How do I cancel my subscription?
How do I cancel my subscription?
Community Legend
276 Views
1 replies
0 likes
