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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83427 Views

29 replies

0 likes

  • 83427 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104456 Views

10 replies

3 likes

Account
Login
  • 104456 Views
  • 10 replies
  • 3 likes

Gift card activation automatically choosed Premium but I wanted Unlimited

Hey GuysI just redeemed my 10€ Spotify gift card and wanted to receive Spotify Unlimited for 2 months but I was not asked as the text on the back of my card told me. It automatically choosed Premium for one month.Anyone has an idea what to do now? Th...

Casual Listener

Hey Guys I just redeemed my 10€ Spotify gift card and wanted to receive Spotify Unlimited for 2 months but I was not asked as the text on the back of my card told me. It automatically choosed Premiu...

220 Views

0 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 220 Views
  • 0 replies
  • 0 likes

Fraud???!!!

I don't recall signing up for Spotify but for some reason I am being charged for "a trial and two month subscription"? It says on my billing statement that the source is ADY Spotify USA 646-837-5380 NY but this source is not legit. When I tried calli...

Newbie

I don't recall signing up for Spotify but for some reason I am being charged for "a trial and two month subscription"? It says on my billing statement that the source is ADY Spotify USA 646-837-5380 ...

558 Views

0 replies

0 likes

Account
Other
Security
Subscription
  • 558 Views
  • 0 replies
  • 0 likes

pago de premium

hola, tengo un problema, y es que no consigo que se actualice el pago de mi suscripcion, y sigo apareciendo como free, dos dias despues de que me hayan cobrado por el banco los 12.99€ de spotify. porfavor si alguien me puede ayudar, GRACIAS !!

Newbie

hola, tengo un problema, y es que no consigo que se actualice el pago de mi suscripcion, y sigo apareciendo como free, dos dias despues de que me hayan cobrado por el banco los 12.99€ de spotify. por...

229 Views

0 replies

0 likes

Premium
Subscription
  • 229 Views
  • 0 replies
  • 0 likes

Help - my Son has subscribed to Premium twice due to Android App problem

My Son subscribed to Premium using the Spotify app. o2 have charged £10 to his bill. He has just upgraded the software on his Samsung S5 and the Spotify app uninstalled. He reinstalled the app but it wouldn't accept his log on details. He decided to ...

Newbie

My Son subscribed to Premium using the Spotify app.  o2 have charged £10 to his bill.  He has just upgraded the software on his Samsung S5 and the Spotify app uninstalled.  He reinstal...

169 Views

0 replies

0 likes

Subscription
  • 169 Views
  • 0 replies
  • 0 likes

Spotify on Playstation 4

Before I logged out of my Spotify account on my PS4, I was having problems with ads still playing through the PS$ even though I have premium. Once prompted to log back in, I am told to link accounts.. so i do.. and i receive this message: Spotify acc...

Newbie

Before I logged out of my Spotify account on my PS4, I was having problems with ads still playing through the PS$ even though I have premium. Once prompted to log back in, I am told to link accounts....

206 Views

0 replies

0 likes

Other
  • 206 Views
  • 0 replies
  • 0 likes

Payment

How do I change my payment details? It's asked me to update my details which I have and it's charged me on my contract AND directly. I have no one to contact

Newbie

How do I change my payment details? It's asked me to update my details which I have and it's charged me on my contract AND directly. I have no one to contact

149 Views

0 replies

0 likes

Account
Premium
  • 149 Views
  • 0 replies
  • 0 likes

Heading to premium subscription

Hi everyone, I am new here and need some help from all bros n sis. I am Malaysian n now working in Singapore, planning to subscribe to premium version, but I only have Malaysia payment card. When I key in my payment card , it ask me change back to Ma...

Newbie

Hi everyone, I am new here and need some help from all bros n sis.  I am Malaysian n now working in Singapore, planning to subscribe to premium version, but I only have Malaysia payment card. Wh...

202 Views

0 replies

0 likes

Subscription
  • 202 Views
  • 0 replies
  • 0 likes

Solved!! E-mail from "invoices.se" regarding payments!?!?

I received a mail regarding cancelling my premium account due to lack of funds.It contained a link to where I was asked to fill in my creditcard info.It does not say wich account it's about (I have two, one for me and one for a friend).The one I use ...

Newbie

I received a mail regarding cancelling my premium account due to lack of funds. It contained a link to where I was asked to fill in my creditcard info. It does not say wich account it's about (I ha...

KatesHere

Community Legend

521 Views

2 replies

0 likes

Account
  • 521 Views
  • 2 replies
  • 0 likes

Can't log in

I tried logging in on the app on my Mac and it just booted me out immediately and when I tried on Spotify website on both Chrome and Safari it won't let me log in at all and just redirects me to the help page?

Newbie

I tried logging in on the app on my Mac and it just booted me out immediately and when I tried on Spotify website on both Chrome and Safari it won't let me log in at all and just redirects me to the ...

255 Views

0 replies

0 likes

  • 255 Views
  • 0 replies
  • 0 likes

Can i change my billing date?

I would like to change my billing date? Can I?

Newbie

I would like to change my billing date? Can I?

179 Views

0 replies

0 likes

Subscription
  • 179 Views
  • 0 replies
  • 0 likes

Solved!! Can you get English Language settings on Denmark Spotify?

Hi community, I've just moved to Denmark and reset my country options for Spotify. Does anyone know if I can set my profile to have a country setting of Denmark but a LANGUAGE setting of English? Thanks!

Casual Listener

Hi community, I've just moved to Denmark and reset my country options for Spotify.  Does anyone know if I can set my profile to have a country setting of Denmark but a LANGUAGE setting of Englis...

Soundofus

Community Legend

436 Views

3 replies

0 likes

Account
  • 436 Views
  • 3 replies
  • 0 likes

I cannot log in into my Account. I don't know what the problem is.

Hi.Problem like title. Already wrote a ticket and they told me to post a thread here so here am I.Would appreciate fast help. Ty.

Newbie

Hi. Problem like title. Already wrote a ticket and they told me to post a thread here so here am I. Would appreciate fast help. Ty.

253 Views

0 replies

0 likes

Account
Login
  • 253 Views
  • 0 replies
  • 0 likes

UPGRADE to premium

I tried to upgrade to premium last night using the student discount and it told me they couldn't find me as a student at my college. It says I still have free but it already charged my credit card.

Newbie

I tried to upgrade to premium last night using the student discount and it told me they couldn't find me as a student at my college. It says I still have free but it already charged my credit card.

163 Views

0 replies

0 likes

Subscription
  • 163 Views
  • 0 replies
  • 0 likes

Spotify Facebook account will not login, tried everything Windows and Android

I have seen some threads with which seems to be the same problem but al the fixes which worked for those posts don't work for me so i decided to make one for myself. So yesterday i decided to cancel my Premium subscribtion since i'm a poor student an...

Visitor

I have seen some threads with which seems to be the same problem but al the fixes which worked for those posts don't work for me so i decided to make one for myself.   So yesterday i decided t...

212 Views

0 replies

0 likes

Account
Login
Premium
Subscription
  • 212 Views
  • 0 replies
  • 0 likes

Can not log in to Spotify app

Hi Recently I've created Spotify account,I can login in Spotify website but I can not loin in the app with the same credentials.If anybody knows the solution please help me thanks mdsupersonic

Casual Listener

Hi    Recently I've created Spotify account,I can login in Spotify website but I can not loin in the app with the same credentials. If anybody knows the solution please help me   ...

MichaelW

Community Legend

692 Views

4 replies

0 likes

Account
  • 692 Views
  • 4 replies
  • 0 likes

Password reset

Hello, lost my password and received the password reset email with the appropriate link. However, everytime I type the new password and press enter it says: Time for this form has expired. Please try again.Well, I ve tried about 10 times and requeste...

Newbie

Hello, lost my password and received the password reset email with the appropriate link. However, everytime I type the new password and press enter it says: Time for this form has expired. Please try...

kbritton099

Casual Listener

398 Views

4 replies

0 likes

Account
  • 398 Views
  • 4 replies
  • 0 likes

cancel suscription, money back?

hi everyone, If I purchase a premmium account today and I want to cancel it now, will I get my money back! by the way it was a mistake to purchase this suscription.

Casual Listener

  hi everyone, If I purchase a premmium account today and I want to cancel it now, will I get my money back! by the way it was a mistake to purchase this suscription.   

161 Views

0 replies

0 likes

Account
Premium
  • 161 Views
  • 0 replies
  • 0 likes

If I cancel my premium subscription...

I have just noticed that since February, I have been billed £9.99 each month for Spotify Premium. As far as I was aware, I was still meant to be getting the UniDays student discount on Spotify Premium, meaning that I would instead be charged the disc...

Casual Listener

I have just noticed that since February, I have been billed £9.99 each month for Spotify Premium.   As far as I was aware, I was still meant to be getting the UniDays student discount on Spoti...

196 Views

0 replies

0 likes

Premium
  • 196 Views
  • 0 replies
  • 0 likes

Using Spotify with 2 different Sim Cards

Hello, I would like to get Spotify Premium because I only have Internet at work here and I'd like to listen to music at home, too. But I am changing my SIM cards sometimes, because I have a German one with 500MB internet and a spanish ohne with 3GB I...

Newbie

Hello,   I would like to get Spotify Premium because I only have Internet at work here and I'd like to listen to music at home, too.    But I am changing my SIM cards sometimes, be...

906 Views

0 replies

0 likes

Login
Premium
  • 906 Views
  • 0 replies
  • 0 likes

Spotify family payments

I recently joined spotify family and my boyfriend at the same time was automatically charged for the premium subscription. (He accepted my invite) I was wondering if we've over paid for example he paid for the first month of his premium subscription ...

Casual Listener

I recently joined spotify family and my boyfriend at the same time was automatically charged for the premium subscription. (He accepted my invite) I was wondering if we've over paid for example he pa...

192 Views

0 replies

0 likes

  • 192 Views
  • 0 replies
  • 0 likes