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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Thanks0810
  • Visitor
  • 255809 Views
  • 474 replies
  • 30 likes
  • Account
    Free
  • 255809 Views
  • 474 replies
  • 30 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12886 Views
  • 6 replies
  • 11 likes
  • Security
  • 12886 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 528229 Views
  • 989 replies
  • 113 likes
  • Account
  • 528229 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127856 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127856 Views
  • 74 replies
  • 12 likes

Spotify Charged Me After I Cancelled My 3 Month For $0.99

Basically What The Title Says, "Spotify Charged Me After I Cancelled My 3 Month For $0.99". I cancelled it before September 23 then I go back and it says that my subscription will end on Oct 23 and I got charged for the month of October

  • Newbie
  • Basically What The Title Says, "Spotify Charged Me After I Cancelled My 3 Month For $0.99". I cancelled it before September 23 then I go back and it says that my subscription will end on Oct 23 ...
  • iamleek
  • Community Legend
  • 217 Views
  • 2 replies
  • 1 likes
  • Subscription
  • 217 Views
  • 2 replies
  • 1 likes

How to get list of song or playlist from Spotify. My current country does not have Spotify service

I created account n several playlist when I was in Sweden. Now I m in a country where Spotify does not have service. I just want list of songs which I stored in playlist in Spotify. How can I get it?

  • Newbie
  • I created account n several playlist when I was in Sweden. Now I m in a country where Spotify does not have service. I just want list of songs which I stored in playlist in Spotify. How can I get it?
  • 204 Views
  • 0 replies
  • 0 likes
  • 204 Views
  • 0 replies
  • 0 likes

Ya pague... pero no puedo usar el premium

Pague premiun con cargo a mi tarjeta de credito y no lo puedo usar. Ya hice lo que me recomienda la pagina y aun asi no funciona. Me puedes ayudar por favor?

  • Newbie
  • Pague premiun con cargo a mi tarjeta de credito y no lo puedo usar.   Ya hice lo que me recomienda la pagina y aun asi no funciona.   Me puedes ayudar por favor?
  • BocazMan
  • Casual Listener
  • 693 Views
  • 3 replies
  • 0 likes
  • Premium
  • 693 Views
  • 3 replies
  • 0 likes

forgotten Master account email

I cant remember master account details, I know family member account details, how can i find out master account email?

  • Newbie
  • I cant remember master account details, I know family member account details, how can i find out master account email?
  • 369 Views
  • 0 replies
  • 1 likes
  • Premium
    Subscription
  • 369 Views
  • 0 replies
  • 1 likes

Problem Redeeming Family Subscription

Hi, I got a problem : I send an invite to my girlfriend, who lives with me, and she can't upgrade her account because she's not from the same country that I am. Which is really weird ... We are in the same country, same IP address, and she can't upgr...

  • Casual Listener
  • Hi,   I got a problem : I send an invite to my girlfriend, who lives with me, and she can't upgrade her account because she's not from the same country that I am. Which is really weird ... We ...
  • JanceKayre
  • Casual Listener
  • 161 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 161 Views
  • 1 replies
  • 0 likes

Solved!! New Familiymember

Dear all, I live in germany and we also have the family option in the paymant plan. BUT, I am only able to delete an exicting person, not to add a new one. Any advice for that?

  • Casual Listener
  • Dear all,   I live in germany and we also have the family option in the paymant plan.   BUT, I am only able to delete an exicting person, not to add a new one.   Any advice for t...
  • Easy86
  • Casual Listener
  • 470 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 470 Views
  • 2 replies
  • 0 likes

Facebook log in - with new Facebook page??

I have asked my employer to create a public Facebook page and transfer all info and data to this new page. As a result the page I used to log in to Spotify with no longer exists. Now, I can´t log in to Spotify on my phone or via Sonos from my home. P...

  • Newbie
  • I have asked my employer to create a public Facebook page and transfer all info and data to this new page. As a result the page I used to log in to Spotify with no longer exists. Now, I can´t log in ...
  • MattSuda
  • Spotify Star
  • 402 Views
  • 1 replies
  • 0 likes
  • Login
  • 402 Views
  • 1 replies
  • 0 likes

Charged but still listed as free ?

I was charged $4.99 without permission & i'm still listed as free ? They haven't returned my emails & i just need this fixed !

  • Newbie
  • I was charged $4.99 without permission & i'm still listed as free ? They haven't returned my emails & i just need this fixed !
  • MattSuda
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 278 Views
  • 1 replies
  • 0 likes

LOG IN

Hi,how can this be.. I can log on on Internet with user and password but not on my mobile devices...???? I'm 100% sure that ther is no error in spelling...

  • Newbie
  • Hi, how can this be.. I can log on on Internet with user and password but not on my mobile devices...???? I'm 100% sure that ther is no error in spelling...
  • 187 Views
  • 0 replies
  • 0 likes
  • Premium
  • 187 Views
  • 0 replies
  • 0 likes

I have been hacked!!! Plz help me

I just received an email saying that my email address linked to my Spotify account has been changed, and now I cant log in. I have premium. Can the hacker now see my credit Card info??? Plz help me!!My account namne is Celialind

  • Casual Listener
  • I just received an email saying that my email address linked to my Spotify account has been changed, and now I cant log in. I have premium. Can the hacker now see my credit Card info??? Plz help me!!...
  • MattSuda
  • Spotify Star
  • 275 Views
  • 3 replies
  • 0 likes
  • Account
  • 275 Views
  • 3 replies
  • 0 likes

Forgotten password and username & no longer have access to registered email

I have just got a new phone and completely forgotten all my login details and no longer have access to the registered email (old work email) what can I do? Emailed support, got nothing...

  • Newbie
  • I have just got a new phone and completely forgotten all my login details and no longer have access to the registered email (old work email) what can I do? Emailed support, got nothing...
  • 247 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
  • 247 Views
  • 0 replies
  • 0 likes

how do I pull up my past account

I had an account for the 3 month trial period for premium and I would like to recover those song in playlist and everything else

  • Newbie
  • I had an account for the 3 month trial period for premium and I would like to recover those song in playlist and everything else
  • 235 Views
  • 0 replies
  • 0 likes
  • 235 Views
  • 0 replies
  • 0 likes

help playlists gone and cant connect to fb

Im beyond pissed and upset i finally decided to upgrade my account to premium. After it wouldnt say anything but free on my desktop. So i logout and back in now is premium but 5 years worth of playlists are gone. and i cannot get facebook to connect ...

  • Newbie
  • Im beyond pissed and upset i finally decided to upgrade my account to premium. After it wouldnt say anything but free on my desktop. So i logout and back in now is premium but 5 years worth of playli...
  • 186 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 186 Views
  • 0 replies
  • 0 likes

Cant login at all.

Ive been trying to log in for 2/3 days now and cant. my profile completely disapeared. I put in my email and it keeps saying wrong information. I have the premium subscription and would like to use my account again. I had to make this account to try ...

  • Newbie
  • Ive been trying to log in for 2/3 days now and cant. my profile completely disapeared. I put in my email and it keeps saying wrong information. I have the premium subscription and would like to use m...
  • lgbeers
  • Newbie
  • 368 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 368 Views
  • 2 replies
  • 0 likes

Problems on changing the credit card

I recently changed my credit card number and I just cant change it on my spotify account because it says that my info doesn't match with the original formulary. Probably the problem is with the capital letters of the address or smth. Does someone kno...

  • Newbie
  • I recently changed my credit card number and I just cant change it on my spotify account because it says that my info doesn't match with the original formulary. Probably the problem is with the capit...
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

Unable to select payment

Hi, I moved from Switzerland to Germany and I want to change the CC, but I am unable to do that. After selecting Germany in the payment process via "Change Country", nothing happens if I click on a payment method. Paypal, CC, etc. no effect on click ...

  • Casual Listener
  • Hi,   I moved from Switzerland to Germany and I want to change the CC, but I am unable to do that. After selecting Germany in the payment process via "Change Country", nothing happens if ...
  • ricorodriguez
  • Casual Listener
  • 339 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 339 Views
  • 2 replies
  • 0 likes

Reset password issues

I have two accounts on spottify. I can't remember my password and everytime I try and reset the link gives me an error report. Does anyone have this problem?

  • Visitor
  • I have two accounts on spottify. I can't remember my password and everytime I try and reset the link gives me an error report. Does anyone have this problem?
  • Nico
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Spotify not responding to my email

Hi all, Not really sure how to get in contact with Spotify in regards to having my Premium account unlinked from Facebook and incorporated into a traditional Spotify account. I have followed the complaint procedure twice now with no reply from Spotif...

  • Visitor
  • Hi all,  Not really sure how to get in contact with Spotify in regards to having my Premium account unlinked from Facebook and incorporated into a traditional Spotify account.  I have...
  • 1132 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 1132 Views
  • 0 replies
  • 0 likes

Account Recovery: Username associated? Email "oops" error?

Hi, everytime i try to log in to my spotify account with my user name "jerryluvsmusic" it says this user name isnt associated with a spotify account. even though ive been using this account. Everytime i log in with my email it gives me an "oops somet...

  • Newbie
  • Hi, everytime i try to log in to my spotify account with my user name "jerryluvsmusic" it says this user name isnt associated with a spotify account. even though ive been using this account.   ...
  • 271 Views
  • 0 replies
  • 0 likes
  • Account
  • 271 Views
  • 0 replies
  • 0 likes

Log in & facebook issues

I created my spotify account through facebook I think. About three years ago I signed up for the free trail which then automatically started charging me for Spotify Premium. I then attempted to cancel the premium but ever since then I have not been a...

  • Newbie
  • I created my spotify account through facebook I think. About three years ago I signed up for the free trail which then automatically started charging me for Spotify Premium. I then attempted to cance...
  • 171 Views
  • 0 replies
  • 0 likes
  • Login
  • 171 Views
  • 0 replies
  • 0 likes