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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75937 Views

28 replies

0 likes

  • 75937 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93323 Views

9 replies

2 likes

Account
Login
  • 93323 Views
  • 9 replies
  • 2 likes

Solved!! Locked out of Spotify because I'm abroad, will buying Premium fix?

I got a message on my Spotify iPhone app that I can't use Spotify now because I have been abroad for 14 days. (from US to UK)When I try to log in on the desktop app it takes me to the "Spotify desktop client communication failed." page and does not a...

Casual Listener

I got a message on my Spotify iPhone app that I can't use Spotify now because I have been abroad for 14 days.  (from US to UK) When I try to log in on the desktop app it takes me to the "Spotif...

dbaler

Casual Listener

992 Views

2 replies

0 likes

Account
Other
Premium
  • 992 Views
  • 2 replies
  • 0 likes

Can´t log into spotify after i changed my password

HELP!!! I recently changed my password and now i cant log into spotify... i only get the message that my password or username is incorrect.

Newbie

HELP!!!   I recently changed my password and now i cant log into spotify... i only get the message that my password or username is incorrect. 

jean3601

Community Legend

289 Views

1 replies

0 likes

Login
  • 289 Views
  • 1 replies
  • 0 likes

Account has been hacked

Hi, I've recently discovered that my Spotify premium account has had it's email account changed to be an "@armyspy.com" account. My password also seems to have been changed. I can therefore not change either the email or the password (as one relies o...

Newbie

Hi,   I've recently discovered that my Spotify premium account has had it's email account changed to be an "@armyspy.com" account. My password also seems to have been changed. I can therefore ...

jean3601

Community Legend

352 Views

1 replies

0 likes

Account
  • 352 Views
  • 1 replies
  • 0 likes

Cancel Subscription

I have two separate Spotify accounts and would like to cancel one. How do I go about doing this?Thanks.

Newbie

I have two separate Spotify accounts and would like to cancel one. How do I go about doing this? Thanks.

jean3601

Community Legend

277 Views

1 replies

0 likes

Subscription
  • 277 Views
  • 1 replies
  • 0 likes

Premium

I have accedentaly acceded to premium account for 7 days as spotify has allowed without paying but I'm worry about this. Once these seven days are gone, I won't be paying for the premium account... will I? I want to be sure it won't happen because I ...

Visitor

I have accedentaly acceded to premium account for 7 days as spotify has allowed without paying but I'm worry about this. Once these seven days are gone, I won't be paying for the premium account... w...

user-removed

Not applicable

386 Views

2 replies

0 likes

Account
Premium
  • 386 Views
  • 2 replies
  • 0 likes

Charged Twice

I'm exhausted. Seriuosly I'm tired of trying to get help with this issue. I'm being charged double, have been for about a year now and nobody is helping me no matter how many contact forms I fill out.

Regular

I'm exhausted. Seriuosly I'm tired of trying to get help with this issue. I'm being charged double, have been for about a year now and nobody is helping me no matter how many contact forms I fill out...

ToniDavis

Casual Listener

1094 Views

10 replies

1 likes

Subscription
  • 1094 Views
  • 10 replies
  • 1 likes

Spotify connected apps/ accounts

Hi! When I login to for example https://spotify-trendsetter.de/ or connected my Spotify account to Shazam, I granted those apps some rights to access details about my profile.Where can I find a list with all sites/ apps that I connected my Spotify ac...

Visitor

Hi!   When I login to for example https://spotify-trendsetter.de/ or connected my Spotify account to Shazam, I granted those apps some rights to access details about my profile. Where ca...

404 Views

0 replies

0 likes

Account
  • 404 Views
  • 0 replies
  • 0 likes

How to switch to familly account ?

Hi I have a premium account and I would like to add another one for my daughter. How can I proceed ?Must I switch to free account and then subscribe to the familly account ? or is there a way to keep my premium account and add another one to it ? Rap...

Regular

Hi I have a premium account and I would like to add another one for my daughter. How can I proceed ? Must I switch to free account and then subscribe to the familly account ? or is there a way to ke...

Nico

Community Legend

349 Views

1 replies

0 likes

Account
  • 349 Views
  • 1 replies
  • 0 likes

Solved!! How to stop getting charged

I had Spotify for four months and they were charging me twice. So I canceled and I've still been getting charged for the four months after I canceled. How do I get my money back and get them to stop charging?

Newbie

I had Spotify for four months and they were charging me twice. So I canceled and I've still been getting charged for the four months after I canceled. How do I get my money back and get them to stop ...

kbrooksc

Community Legend

595 Views

1 replies

0 likes

Account
Premium
Subscription
  • 595 Views
  • 1 replies
  • 0 likes

Premium Account Hacked - Can't Use Anonymous Help Posting

My Spotify Premium account was hacked (I am currently logged on through Facebook, but I never use this account). I received an email from the Spotify team (which was completely in Spanish), letting me know that my account email address changed from m...

Newbie

My Spotify Premium account was hacked (I am currently logged on through Facebook, but I never use this account). I received an email from the Spotify team (which was completely in Spanish), letting m...

kbrooksc

Community Legend

380 Views

1 replies

0 likes

Account
Premium
Security
  • 380 Views
  • 1 replies
  • 0 likes

Free trial???

Just signed up to the 7 day trial. Does it just end after 7 days. Or do i get automaticaly charged if i dont cancel??????

Newbie

Just signed up to the 7 day trial. Does it just end after 7 days. Or do i get automaticaly charged if i dont cancel??????

kbrooksc

Community Legend

274 Views

1 replies

0 likes

Free
  • 274 Views
  • 1 replies
  • 0 likes

spotify doesn't have my college on the list of colleges when applying for discount Help!

Hey guys I've been using spotify premium for a while now and I love it. I found out that they're was a student discount for people going to college. When I went to apply my college was not on the list. Doesn't anyone know what I can do to get past th...

Visitor

Hey guys I've been using spotify premium for a while now and I love it. I found out that they're was a student discount for people going to college. When I went to apply my college was not on the lis...

kbrooksc

Community Legend

766 Views

1 replies

0 likes

  • 766 Views
  • 1 replies
  • 0 likes

Is spotify compatible with iPod touch

HiI need a definitive answer before I sign up. Is Apple iPod touch generation 5 compatible with spotifyReally appreciate any input or advice. Seems like others are having similar problemsKind regardsOphymail

Casual Listener

Hi I need a definitive answer before I sign up. Is Apple iPod touch generation 5 compatible with spotify Really appreciate any input or advice. Seems like others are having similar problems ...

Ophymail

Casual Listener

595 Views

2 replies

0 likes

Account
  • 595 Views
  • 2 replies
  • 0 likes

all my offline songs are deleted

i subsecribed for premium when i was in Germany when i came back to Qatar all my offline songs are gone, it still work though but can't make them available offline again unless i play the whole song. could someone help me?

Newbie

i subsecribed for premium when i was in Germany when i came back to Qatar all my offline songs are gone, it still work though but can't make them available offline again unless i play the whole song....

239 Views

0 replies

0 likes

  • 239 Views
  • 0 replies
  • 0 likes

Lost all saved music, can't log in

Spotify started giving me trouble last week and it's only gotten worse this weekend. I've already been trying to work with support via email, but they have not been helpful this far. Last week I noticed a ton of random music being added to my saved m...

Casual Listener

Spotify started giving me trouble last week and it's only gotten worse this weekend. I've already been trying to work with support via email, but they have not been helpful this far.   Last we...

dan2581

Casual Listener

408 Views

4 replies

0 likes

Account
Login
  • 408 Views
  • 4 replies
  • 0 likes

I want to logon using my facebook accont from my wifes iPad but it keeps defaultimg to her facebook

My wife recently signed up to free spotify and linked to her facebook. I have a premium account linked to facebook. Now whenever I try to logon from the Mac or Ipad using "logon with facebook" it picks up her account. This is causing issues with Sino...

Newbie

My wife recently signed up to free spotify and linked to her facebook. I have a premium account linked to facebook. Now whenever I try to logon from the Mac or Ipad using "logon with facebook" it pic...

259 Views

0 replies

0 likes

  • 259 Views
  • 0 replies
  • 0 likes

Cannot Reset Password

I am trying to reset my password but when I click on the password reset button on the website it automatically takes me to the profile update page with no opportunity to reset or change the password. This is disconcerting as my profile is now visible...

Newbie

I am trying to reset my password but when I click on the password reset button on the website it automatically takes me to the profile update page with no opportunity to reset or change the password....

Nico

Community Legend

277 Views

1 replies

0 likes

Account
Premium
Security
  • 277 Views
  • 1 replies
  • 0 likes

Change in tarification

Since two months, out of the blue, Spotify charges me 1$ more than usually. I was never noticed of this price raise and I am very dissatisfied... Taking in consideration that I only had 1 free month when I subscribed and now people have 3 x 1$ month,...

Casual Listener

Since two months, out of the blue, Spotify charges me 1$ more than usually. I was never noticed of this price raise and I am very dissatisfied... Taking in consideration that I only had 1 free month ...

Zexacerum

Casual Listener

289 Views

2 replies

0 likes

Other
  • 289 Views
  • 2 replies
  • 0 likes