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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

286860 Views

529 replies

34 likes

Account
Free
  • 286860 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13609 Views

6 replies

11 likes

Security
  • 13609 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540043 Views

990 replies

114 likes

Account
  • 540043 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129582 Views

74 replies

12 likes

Account
Login
Premium
  • 129582 Views
  • 74 replies
  • 12 likes

Getting bumped off of Spotify by my son even though we have a family plan

I have a family plan where my 11 year old son is added as a family member to my plan. When I play a song on any of my devices I will automatically knock his song off of HIS device (ipod) and vice versa. Its as if we only have one account even though ...

Newbie

I have a family plan where my 11 year old son is added as a family member to my plan. When I play a song on any of my devices I will automatically knock his song off of HIS device (ipod) and vice ver...

348 Views

0 replies

1 likes

Account
  • 348 Views
  • 0 replies
  • 1 likes

I keep receiving the e-mail saying I didn't pay

I've just got an e-mail saying I'm going to lose my premium account if I don't pay because my credit card wasn't working but I've already paid and I even got the e-mail confirmation. I don't wanna lose my account if I'm paying.

Casual Listener

I've just got an e-mail saying I'm going to lose my premium account if I don't pay because my credit card wasn't working but I've already paid and I even got the e-mail confirmation. I don't wanna lo...

driveflanger

Community Legend

173 Views

1 replies

0 likes

Premium
  • 173 Views
  • 1 replies
  • 0 likes

Starred playlist

After an update to the last version of spotify i cant find my starred list. Any guide to recover /find it?

Newbie

After an update to the last version of spotify i cant find my starred list. Any guide to recover /find it?

jonasherdegen

Community Legend

380 Views

2 replies

0 likes

  • 380 Views
  • 2 replies
  • 0 likes

Spotify charged me more money

I bought premium and immediately bought a family plan. Now I get charged for both. The normal plan and the family one. How can I fix that?

Newbie

I bought premium and immediately bought a family plan. Now I get charged for both. The normal plan and the family one. How can I fix that?

202 Views

0 replies

0 likes

  • 202 Views
  • 0 replies
  • 0 likes

End premium but by settings are wrong

Hi. I get a message that my username or password is wrong, even though I can log in and I have always used the same username and password for many years back. I can not play any music, and will only enter with an error - message. I do not care about ...

Newbie

Hi. I get a message that my username or password is wrong, even though I can log in and I have always used the same username and password for many years back. I can not play any music, and ...

135 Views

0 replies

0 likes

Premium
  • 135 Views
  • 0 replies
  • 0 likes

Not receiving email for setting a password on a device

Hello, Normally I logging in on spotify with my facebook account. Now I want to login in to spotify on my PS4. But I cannot login with my FB account. When I'm trying to request a password for devices on my account page, I do not receive any email fro...

Casual Listener

Hello,     Normally I logging in on spotify with my facebook account. Now I want to login in to spotify on my PS4. But I cannot login with my FB account. When I'm trying to request a pas...

8440

Casual Listener

199 Views

1 replies

0 likes

Account
Login
  • 199 Views
  • 1 replies
  • 0 likes

How to stop Artist Notifications

Hi, I keep getting notifications, both on my phone and on the desktop app (in the notifications section / bell) for Avicii - I've never listened to him (to the best of my knowledge) and I don't follow him, so why am I getting these? and more importan...

Music Fan

Hi,   I keep getting notifications, both on my phone and on the desktop app (in the notifications section / bell) for Avicii - I've never listened to him (to the best of my knowledge) and I do...

guilhem

Casual Listener

283 Views

1 replies

2 likes

Account
  • 283 Views
  • 1 replies
  • 2 likes

I keep receiving the e-mail saying I didn't pay

I've just got an e-mail saying I'm going to lose my premium account if I don't pay because my credit card wasn't working but I've already paid and I even got the e-mail confirmation. I don't wanna lose my account if I'm paying.

Casual Listener

I've just got an e-mail saying I'm going to lose my premium account if I don't pay because my credit card wasn't working but I've already paid and I even got the e-mail confirmation. I don't wanna lo...

Dhanyaalhaq-gb

Casual Listener

182 Views

2 replies

0 likes

Premium
  • 182 Views
  • 2 replies
  • 0 likes

Solved!! Gift Card

I (a student) am interested in purchasing a year's subscription as a gift for a friend (also a student). Is it possible to apply the student discount to this?

Newbie

I (a student) am interested in purchasing a year's subscription as a gift for a friend (also a student). Is it possible to apply the student discount to this? 

Ox1

Roadie

313 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 313 Views
  • 1 replies
  • 0 likes

Charged full price when I have the student discount

I have had the premium student discount for over a year now and for the past three months Spotify has been charging me the regular price for premium. I am still a student. How do I get a refund for those months?

Newbie

I have had the premium student discount for over a year now and for the past three months Spotify has been charging me the regular price for premium. I am still a student. How do I get a refund for t...

Ox1

Roadie

363 Views

1 replies

0 likes

Account
Other
Premium
  • 363 Views
  • 1 replies
  • 0 likes

Free vs Premium vs Free Premium Trial audio qualities

I've read: Free 160kbpsPremium 320kbps I do not know if free trial counts for audio quality. It is not noted as a pro when you look at it on the premium subscription part of the site.

Casual Listener

I've read:   Free 160kbps Premium 320kbps   I do not know if free trial counts for audio quality. It is not noted as a pro when you look at it on the premium subscription part of the s...

Ox1

Roadie

1068 Views

3 replies

0 likes

Free
Premium
Subscription
  • 1068 Views
  • 3 replies
  • 0 likes

No me funciona el premium

Hola buenas pague ayer por.la noche 3 meses por u. Euro pero aun.no tengo el premium. En el banco me sale que me han cobrado... Que puedo hacer

Newbie

Hola buenas pague ayer por.la noche 3 meses por u. Euro pero aun.no tengo el premium. En el banco me sale que me han cobrado... Que puedo hacer

Ox1

Roadie

238 Views

1 replies

0 likes

Premium
  • 238 Views
  • 1 replies
  • 0 likes

password reset ok on internet - but still cannot log in on app

Hi all,I cannot seem to log in to Spotify through either my mac or my iphone, even though I can access and change my password through Safari.I have tried logging in through other devices too, but to no avail.Thank you in advance for your suggestions!

Casual Listener

Hi all, I cannot seem to log in to Spotify through either my mac or my iphone, even though I can access and change my password through Safari. I have tried logging in through other devices too, but...

daviditkin1

Casual Listener

302 Views

2 replies

0 likes

Login
  • 302 Views
  • 2 replies
  • 0 likes

Solved!! i can't save any more music

Hi, y have 3 weeks now trying to save new music to "my music" but it just doesn't work... From Android, PC or Mac with wi-fi, 4g or anything, the music just doesn't get save in my account... can you help me somehow

Casual Listener

Hi, y have 3 weeks now trying to save new music to "my music" but it just doesn't work... From Android, PC or Mac with wi-fi, 4g or anything, the music just doesn't get save in my account... can...

jean3601

Community Legend

729 Views

2 replies

0 likes

Android
Mac
Windows
  • 729 Views
  • 2 replies
  • 0 likes

No access to signup email address!

I no longer have access to the email address associated with my account and I do not remember my spotify password as I've never logged out of the Spotify mobile app as long as I've had it. I'm getting a new device and I need to be able to log into my...

Newbie

I no longer have access to the email address associated with my account and I do not remember my spotify password as I've never logged out of the Spotify mobile app as long as I've had it. I'm gettin...

jean3601

Community Legend

322 Views

1 replies

0 likes

Premium
  • 322 Views
  • 1 replies
  • 0 likes

Paying for Premium though I canceled

I have this frustrating problem of cancelling Premium subscription but I am still getting charged 99 skr and even more strange is that my father is also paying for same account but he is paying 129 skr since Itunes came into the picture somehow after...

Newbie

I have this frustrating problem of cancelling Premium subscription but I am still getting charged 99 skr and even more strange is that my father is also paying for same account but he is paying 129 s...

jean3601

Community Legend

247 Views

1 replies

0 likes

Account
Premium
Subscription
  • 247 Views
  • 1 replies
  • 0 likes

Premium

I have premium on my iPad and had it on my phone but now since I got a new phone every time I I try to log in it tells me I only have free I've deleted the app and reloaded it but still not able to get my premium on my phone.

Casual Listener

I have premium on my iPad and had it on my phone but now since I got a new phone every time I I try to log in it tells me I only have free I've deleted the app and reloaded it but still not able to g...

jean3601

Community Legend

273 Views

1 replies

0 likes

Premium
  • 273 Views
  • 1 replies
  • 0 likes

Account e Logout

Come fare il Logout del mio account da un sistema sonos?

Newbie

Come fare il Logout del mio account da un sistema sonos?

185 Views

0 replies

0 likes

Account
Premium
  • 185 Views
  • 0 replies
  • 0 likes

Spotify charged me three more times for the student discount premium, can I have a refund?

So I found out that spotify premium had a 50% discount for students that go to college and I thought that was wonderful so I tried it out. The first three times I signed up for it, spotify told me my college was not valid and so I had to sign up for ...

Casual Listener

So I found out that spotify premium had a 50% discount for students that go to college and I thought that was wonderful so I tried it out. The first three times I signed up for it, spotify told me my...

jean3601

Community Legend

260 Views

1 replies

0 likes

Account
Premium
Security
Subscription
  • 260 Views
  • 1 replies
  • 0 likes