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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83655 Views

29 replies

0 likes

  • 83655 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

105006 Views

10 replies

3 likes

Account
Login
  • 105006 Views
  • 10 replies
  • 3 likes

My premium account isn't working

I havê a premium account since a feel months, and since yesterday just stoped working. When I open the menu there's a "become premium", and when I enter there, says I'm already premium and that the sistema is not working for making this kind off chan...

Newbie

I havê a premium account since a feel months, and since yesterday just stoped working. When I open the menu there's a "become premium", and when I enter there, says I'm already premium and that the s...

Jason

Spotify Legend

313 Views

1 replies

0 likes

Account
Other
Premium
  • 313 Views
  • 1 replies
  • 0 likes

EVERYTIME I LOG INTO SPOTIFY IT REACTIVATES MY FACEBOOK!!! HOW DO I STOP THIS

Hi..... I seriously need help I have a 1yr free subscription of SPOTIFY through my cellphone provider and ever since I deactivated my Facebook it wouldn't let me listen to my music on SPOTIFY..... When I went back on SPOTIFY and logged in it reactiva...

Casual Listener

Hi..... I seriously need help I have a 1yr free subscription of SPOTIFY through my cellphone provider and ever since I deactivated my Facebook it wouldn't let me listen to my music on SPOTIFY..... Wh...

Jason

Spotify Legend

474 Views

1 replies

0 likes

Subscription
  • 474 Views
  • 1 replies
  • 0 likes

Does everything I listen to appears on my Facebook activity log show up on friend's news feed

I thought I had disabled spotify from posting my wall, but it looks like it was still showing up on my activity log, meaning friends saw what I was listening to in their news feeds?

Newbie

I thought I had disabled spotify from posting my wall, but it looks like it was still showing up on my activity log, meaning friends saw what I was listening to in their news feeds?

hans-jürgen

Roadie

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Can't Log In

I have a student account with Spotify that I paid for but it won't let me log into the spotify app on a Lenovo Y50-70 running windows 10. It says username or password incorrect even though I've changed it about 5 times and nothing works. I can log in...

Newbie

I have a student account with Spotify that I paid for but it won't let me log into the spotify app on a Lenovo Y50-70 running windows 10.   It says username or password incorrect even tho...

289 Views

0 replies

0 likes

Account
Login
  • 289 Views
  • 0 replies
  • 0 likes

Kan inte ändra mitt lösenord

När jag försöker ändra mitt lösenord, står det bara att formuläret har gått ut. Minns inte mitt lösenord

Newbie

När jag försöker ändra mitt lösenord, står det bara att formuläret har gått ut. Minns inte mitt lösenord

343 Views

0 replies

0 likes

Login
  • 343 Views
  • 0 replies
  • 0 likes

Can't create an account

I used to have a Spotify account, and I believe it was linked to my Facebook. I ended my paid subscription, and now two years later I cannot create another Spotify account using my Facebook. I have tried creating a new account, but it says my email a...

Newbie

I used to have a Spotify account, and I believe it was linked to my Facebook. I ended my paid subscription, and now two years later I cannot create another Spotify account using my Facebook. I have t...

222 Views

0 replies

0 likes

Account
Login
  • 222 Views
  • 0 replies
  • 0 likes

Several charges to my credit card.

I had to change the credit card I was using to pay my premium account, everytime I tried to purchased the web page gave me the same message: “Oops, seems your card or payment provider is having a bad day. Don’t worry, no money has been charged. Try a...

Newbie

I had to change the credit card I was using to pay my premium account, everytime I tried to purchased the web page gave me the same message: “Oops, seems your card or payment provider is having a bad...

driveflanger

Community Legend

476 Views

1 replies

0 likes

Account
Premium
Subscription
  • 476 Views
  • 1 replies
  • 0 likes

Password change

I wanted to change my password and I noticed that in my profile I forget a letter in my email-adress, so I couldn't get the mail from spotify, because they sent it to a wrong mail-adress. What can I do?Thanks in advance for helping me to solve this i...

Newbie

I wanted to change my password and I noticed that in my profile I forget a letter in my email-adress, so I couldn't get the mail from spotify, because they sent it to a wrong mail-adress. What can I ...

Dreadlord

Community Legend

336 Views

1 replies

0 likes

Account
  • 336 Views
  • 1 replies
  • 0 likes

Artist Account CD Baby

I accidentally reigistered my Spotify Account with the name that I want as my Artist account that i'm going to be using to submit my music to Spotify via CD Baby. Is this going to be a problem?

Gig Goer

I accidentally reigistered my Spotify Account with the name that I want as my Artist account that i'm going to be using to submit my music to Spotify via CD Baby. Is this going to be a problem?

397 Views

0 replies

0 likes

Account
  • 397 Views
  • 0 replies
  • 0 likes

Trying to get Spotify student discount, but it won't let me pay.

I've been trying to get the student discount for premium. I've already validated that I am a student at a university. But every time I put in my payment information, it gives me the error: Oops, seems your card or payment provider is having a bad day...

Regular

I've been trying to get the student discount for premium. I've already validated that I am a student at a university. But every time I put in my payment information, it gives me the error:  Oops...

user-removed

Not applicable

1088 Views

10 replies

1 likes

Premium
  • 1088 Views
  • 10 replies
  • 1 likes

facebook

i created my spotify account with facebook and have been searching for hours to find a solution to this. i dont want to keep my facebook account active due to private reasons but it seemes to be impossible to remove it. is there a way to do this or a...

Casual Listener

i created my spotify account with facebook and have been searching for hours to find a solution to this. i dont want to keep my facebook account active due to private reasons but it seemes to be impo...

index_tan

Casual Listener

437 Views

2 replies

0 likes

Account
  • 437 Views
  • 2 replies
  • 0 likes

Remove Spotify Connect on free version!

Hello!I've been using Spotify free for some years now with exception of a free use of Premium during summer (I think it was a 14 day trial or something like that). I started to use the app on my Samsung Galaxy s5 last year and haven't had any problem...

Casual Listener

Hello! I've been using Spotify free for some years now with exception of a free use of Premium during summer (I think it was a 14 day trial or something like that). I started to use the app on my Sa...

Timana

Casual Listener

373 Views

1 replies

0 likes

Account
Free
  • 373 Views
  • 1 replies
  • 0 likes

I signed up for spotify premium and was charged $5 to my card yet I am still stuck in free.

I deleted the app and opened it again and I'm still stuck. I logged out and did every trouble shooting solution. Frankly I'm pissed that the customer service is terrible. There's not even a help line. Please help me out of you have any suggestions

Newbie

I deleted the app and opened it again and I'm still stuck. I logged out and did every trouble shooting solution. Frankly I'm pissed that the customer service is terrible. There's not even a help line...

219 Views

0 replies

0 likes

  • 219 Views
  • 0 replies
  • 0 likes

Solved!! Can't Logi into Spotify! HELP!

Getting straight to the point, I can't access my spotify account anymore! It started with a friend trying to create an account for themselves on my PC, and while linking their account to Facebook, mine got linked accidentally. Although, it was unlink...

Regular

Getting straight to the point, I can't access my spotify account anymore! It started with a friend trying to create an account for themselves on my PC, and while linking their account to Facebook, mi...

ambermenglish

Newbie

2380 Views

10 replies

0 likes

Account
Login
  • 2380 Views
  • 10 replies
  • 0 likes

Facebook Account and Student Discount

I activated Spotify a long time ago with my Facebook account and stayed off of premium for a long time but I decided to go to Premium because of the Student Discount, however because my account is on my Facebook email, it's not linked to my school ID...

Casual Listener

I activated Spotify a long time ago with my Facebook account and stayed off of premium for a long time but I decided to go to Premium because of the Student Discount, however because my account is on...

804 Views

0 replies

3 likes

Account
Free
Premium
Subscription
  • 804 Views
  • 0 replies
  • 3 likes

Student Account

Okay, I saw that you can get premium for $4.99 a month but after entering payment info I realized it was for college students only & not highschool. So I tried to cancel it but I just looked & I was charged for it.. How do I fix this?

Casual Listener

Okay, I saw that you can get premium for $4.99 a month but after entering payment info I realized it was for college students only & not highschool. So I tried to cancel it but I just looked &amp...

jutterdal

Newbie

628 Views

8 replies

0 likes

  • 628 Views
  • 8 replies
  • 0 likes

Solved!! Didn't log out of Spotify account on device I don't have access too

HiI'm a premium Spotify user. Earlier this year when visiting the US I was using a borrowed phone and had logged into Spotify on it but forgot to log out when returning it.I don't have access to the device or the person who now has it. How can I remo...

Casual Listener

Hi I'm a premium Spotify user. Earlier this year when visiting the US I was using a borrowed phone and had logged into Spotify on it but forgot to log out when returning it. I don't have access...

Jason

Spotify Legend

5378 Views

3 replies

0 likes

Login
Other
Security
  • 5378 Views
  • 3 replies
  • 0 likes

Subscription

Hi I get the 3 months premium trial for $0.99 on the 05/06 this means that this will end on the 06/09 so why I get charge for this before the end date. Since I have on mind to cancel the subscription on the last day that is today. Please make the rev...

Regular

Hi I get the 3 months premium trial for $0.99 on the 05/06 this means that this will end on the 06/09 so why I get charge for this before the end date. Since I have on mind to cancel the subscription...

Jason

Spotify Legend

317 Views

1 replies

0 likes

Premium
  • 317 Views
  • 1 replies
  • 0 likes

Charged on Card I don't use

Hi, I have Spotify premium but use one credit card attatched to that account. Today, I was charged $9.99 on another card that I have never used on Spotify before. I checked my account and Spotify plans to charge my original card when the subscription...

Newbie

Hi, I have Spotify premium but use one credit card attatched to that account. Today, I was charged $9.99 on another card that I have never used on Spotify before. I checked my account and Spotify pla...

Dreadlord

Community Legend

267 Views

1 replies

0 likes

Security
  • 267 Views
  • 1 replies
  • 0 likes

Im premium living abroad

my acct apparently is registred in mexico and ive been for more than a month in uae and now is not working. I live in UAE help plz

Casual Listener

my acct apparently is registred in mexico and ive been for more than a month in uae and now is not working. I live in UAE help plz

223 Views

0 replies

0 likes

Account
Login
Other
Premium
  • 223 Views
  • 0 replies
  • 0 likes