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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81913 Views

9 replies

2 likes

Account
Login
  • 81913 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657391 Views

13 replies

4 likes

Account
  • 657391 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

738693 Views

18 replies

29 likes

  • 738693 Views
  • 18 replies
  • 29 likes

Account: Jondie50

I have been kicked out of my account and have no way to recover it. This is a potential breach of contract, I am not receiving the service I have paid for. If this service has been disconnected, I was not duly notified. I have no way to recover this ...

Visitor

I have been kicked out of my account and have no way to recover it. This is a potential breach of contract, I am not receiving the service I have paid for. If this service has been disconnected, I wa...

EthanS1

Community Legend

540 Views

1 replies

0 likes

  • 540 Views
  • 1 replies
  • 0 likes

I can't login, I have to constantly reset my password, your chat help is broken

I am going insane - every time I login to the desktop version, my credentials are refused I'm forced to repeat this over and over again, no matter what device I sign into.I went to the online chat for help, but their service is broken, you can't type...

Casual Listener

I am going insane - every time I login to the desktop version, my credentials are refused I'm forced to repeat this over and over again, no matter what device I sign into.I went to the online chat fo...

Lylio

Casual Listener

442 Views

1 replies

0 likes

  • 442 Views
  • 1 replies
  • 0 likes

Can't remember login details

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi,I switched to a new phone after my previous one stopped working and i cant remember the em...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, I ...

AdamDamon

Spotify Star

694 Views

5 replies

0 likes

  • 694 Views
  • 5 replies
  • 0 likes

Overseas Users logging into my account!

I have a premium family account in Australia. Over the past few months, I have had to reset my password so many times as overseas users are logging into my account and hijacking my music! Spotify.....I pay for a premium account and expect better secu...

Casual Listener

I have a premium family account in Australia. Over the past few months, I have had to reset my password so many times as overseas users are logging into my account and hijacking my music! Spotify.......

Billy-J

Spotify Star

541 Views

1 replies

0 likes

  • 541 Views
  • 1 replies
  • 0 likes

Please help I got Hacked

Hi, so I have a family plan my dad pays for. Today when I wanted to use Spotify I was logged out. I tried logging in with my user but I couldn’t. Seems like someone deleted the account I had. I checked my emails and it said someone in the US logged i...

Visitor

Hi, so I have a family plan my dad pays for. Today when I wanted to use Spotify I was logged out. I tried logging in with my user but I couldn’t. Seems like someone deleted the account I had. I check...

Billy-J

Spotify Star

482 Views

3 replies

0 likes

  • 482 Views
  • 3 replies
  • 0 likes

New Password Not Working

PlanPremium CountryUnited States DeviceiPhone 7, Macbook Pro (late 2013) Operating SystemiOS 13.6.1, MacOS Catalina 10.15.6 My Question or IssueThis morning I got an email saying someone unauthorized logged into my account, so I changed my password a...

Visitor

Plan Premium   Country United States   Device iPhone 7, Macbook Pro (late 2013)   Operating System iOS 13.6.1, MacOS Catalina 10.15.6   My Question or Issue This morn...

Joel-M

Composer

516 Views

1 replies

0 likes

Login
Premium
  • 516 Views
  • 1 replies
  • 0 likes

Merged Accounts ???

Okai So, I need help immediately.I had to make a new account in order to be able to make this topic because if i try to make it ask me to verify email address, but inside my account the email address is someone else's email address.Today i noticed my...

Casual Listener

Okai So, I need help immediately. I had to make a new account in order to be able to make this topic because if i try to make it ask me to verify email address, but inside my account the email addre...

Ricsiii

Casual Listener

615 Views

3 replies

0 likes

  • 615 Views
  • 3 replies
  • 0 likes

Solved!! Can't log in on Android

PlanPremium (just cancelled)CountryUKDeviceSamsung Galaxy S6Operating SystemAndroidMy Question or Issue Android has suddenly stopped letting me log in. It won't use Google Smart Lock anymore and just keeps saying the email address/password is wrong, ...

Casual Listener

Plan Premium (just cancelled) Country UK Device Samsung Galaxy S6 Operating System Android My Question or Issue   Android has suddenly stopped letting me log in. It won't use Google Sm...

PhilOakeysFring

Casual Listener

1171 Views

5 replies

0 likes

  • 1171 Views
  • 5 replies
  • 0 likes

Solved!! If I resubscribe to Premium, do my Saved Artists reappear?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

475 Views

1 replies

0 likes

  • 475 Views
  • 1 replies
  • 0 likes

Cannot use my email again

Hi to everyone, I'm asking your help because i've faced some problems while trying to create an account. First of all, I had a previous account which I deleted and if I try to log in obviously I can't because the email isn't associated with any accou...

Visitor

Hi to everyone, I'm asking your help because i've faced some problems while trying to create an account.  First of all, I had a previous account which I deleted and if I try to log in obviously...

Joel-M

Composer

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes

Account details lost

PlanPremiumCountryUKDeviceMultipleOperating SystemMulitble My Question or IssueI've got myself in a right mix up with my long held account, which is family premium/ the password is now not working and the email the reset is sent to I think in long go...

Visitor

Plan Premium Country UK Device Multiple Operating System Mulitble   My Question or Issue I've got myself in a right mix up with my long held account, which is family premium/ the passw...

Joel-M

Composer

556 Views

1 replies

0 likes

  • 556 Views
  • 1 replies
  • 0 likes

Can’t link my facebook account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueso a few years ago i created my facebook account and my spotify linked with it, i decided to ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue so a fe...

Joel-M

Composer

485 Views

1 replies

0 likes

Account
Login
  • 485 Views
  • 1 replies
  • 0 likes

Am I able to use Spotify Premium in both the USA & Mexico (unlimited) ?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue is hoping to find out if Spotify Premium will work in both the USA & Mexico (unlimited) with...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue is hopin...

AdamDamon

Spotify Star

4565 Views

1 replies

0 likes

  • 4565 Views
  • 1 replies
  • 0 likes

Unable to register new account with VPN

Hello,It has been a few weeks since it has been impossible to register a new account if you use a VPN (specifically NordVPN).I would like to understand if it is a NordVPN issue rather than Spotify related.The registration page is: https://www.spotify...

Newbie

Hello, It has been a few weeks since it has been impossible to register a new account if you use a VPN (specifically NordVPN). I would like to understand if it is a NordVPN issue rather than Spotif...

Maxim

Spotify Star

6573 Views

1 replies

0 likes

Account
  • 6573 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account made with facebook is deleted

PlanFreeCountryUSDeviceAll of my devices(Windows PC, Galaxy Note 10+, Ipad Pro 12.9 3rd)Operating SystemiOS 13, Android 10, Windows 10 My Question or IssueI made a spotify account with my facebook account(username : 31ilu5m5muunoxnmrrgo5w5etcty).Then...

Visitor

Plan Free Country US Device All of my devices(Windows PC, Galaxy Note 10+, Ipad Pro 12.9 3rd) Operating System iOS 13, Android 10, Windows 10   My Question or Issue I made a spotify ac...

Elena

Moderator

1100 Views

3 replies

1 likes

  • 1100 Views
  • 3 replies
  • 1 likes

Superuser Contribution Block users

I believe Spotify should let you block other users. A guy from my high school has been harassing me for years and I recently I blocked him on all social media platforms except Spotify. There is no way to block him on Spotify. He still follows me and ...

Casual Listener

I believe Spotify should let you block other users. A guy from my high school has been harassing me for years and I recently I blocked him on all social media platforms except Spotify. There is no wa...

kmarshello

Casual Listener

1894 Views

8 replies

7 likes

  • 1894 Views
  • 8 replies
  • 7 likes

Account

PlanFreeCountryItaly DeviceRedmi Note 8TOperating System Android My Question or IssueHi today I wanted to listen to my playlist on Spotify but the password did not work, so I went to the site to reset it but it said that my email address was not link...

Visitor

Plan Free Country Italy   Device Redmi Note 8T Operating System  Android    My Question or Issue Hi today I wanted to listen to my playlist on Spotify but the password ...

Jose_M

Spotify Star

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

How to connect my Facebook account to my new Spotify account ?

PlanFreeCountry DeviceDell PC and Android smartphone Hello all,I would like to pair my Facebook account with my new Spotify account. However my FB account is already paired with another account.The user ID for the Spotify entry in Facebook's list of ...

Visitor

Plan Free Country   Device Dell PC and Android smartphone   Hello all, I would like to pair my Facebook account with my new Spotify account. However my FB account is already paired ...

Joel-M

Composer

525 Views

1 replies

0 likes

  • 525 Views
  • 1 replies
  • 0 likes

Superuser Contribution My song list on other artist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuehelp me i don't have artist page but i have song in Spotify and my distributir is indiefy my ...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue help me...

Ivan

Spotify Legend

415 Views

2 replies

0 likes

  • 415 Views
  • 2 replies
  • 0 likes

Playlists have disappeared and I can't access my account

Hello,I woke up this morning and from my other account I realised that 6 out of 7 of my playlists disappeared. I then tried logging in but it tells me password and username is incorrect. Did I get Hacked? Can someone please help me?Here is the link t...

Visitor

Hello, I woke up this morning and from my other account I realised that 6 out of 7 of my playlists disappeared. I then tried logging in but it tells me password and username is incorrect. Did I get ...

Billy-J

Spotify Star

327 Views

1 replies

0 likes

Account
Login
  • 327 Views
  • 1 replies
  • 0 likes