Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 419659 Views
  • 965 replies
  • 108 likes
  • Account
  • 419659 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185245 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185245 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103163 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103163 Views
  • 69 replies
  • 10 likes

Solved!!Superuser Contribution Traveling abroad more than 14 days

Hello!!! Can someone please help as to how I can access spotify while I am travelling the next 3 months. I'm getting a message I can't access abroad longer than 14 days. Thank you so much!!!!

  • Casual Listener
  • Hello!!! Can someone please help as to how I can access spotify while I am travelling the next 3 months. I'm getting a message I can't access abroad longer than 14 days. Thank you so much!!!!
  • Katerina
  • Spotify Legend
  • 4402 Views
  • 7 replies
  • 0 likes
  • 4402 Views
  • 7 replies
  • 0 likes

Superuser Contribution Playlist not findable

I want to make a shared playlist but the playlist cannot be found by everyone when you type the name (both the name of the playlist and the name of my account) in the search bar. The playlist is public. Does anybody know how to improve the findabilit...

  • Casual Listener
  • I want to make a shared playlist but the playlist cannot be found by everyone when you type the name (both the name of the playlist and the name of my account) in the search bar. The playlist is public...
  • Floornieuw
  • Casual Listener
  • 447 Views
  • 4 replies
  • 0 likes
  • Other
  • 447 Views
  • 4 replies
  • 0 likes

My profile doesnt show up on search

I entered my user with the code spotify:user:julian_hoang (which is my username) and it doesnt show up with anything

  • Casual Listener
  • I entered my user with the code spotify:user:julian_hoang (which is my username) and it doesnt show up with anything 
  • SoundShots
  • Composer
  • 481 Views
  • 1 replies
  • 0 likes
  • Account
  • 481 Views
  • 1 replies
  • 0 likes

Superuser Contribution My job uses a VPN that will not allow Spotify to operate

I live and work in the USA and my VPN only connects to California. Spotify work fine when the job VPN is disconnected but as soon as I log in Spotify looses connection. I have tried uninstalling/reinstalling and the problem persists. Can I set perame...

  • Regular
  • I live and work in the USA and my VPN only connects to California. Spotify work fine when the job VPN is disconnected but as soon as I log in Spotify looses connection. I have tried uninstalling/rein...
  • Katerina
  • Spotify Legend
  • 2692 Views
  • 3 replies
  • 1 likes
  • Account
    Login
  • 2692 Views
  • 3 replies
  • 1 likes

Superuser Contribution Stop spamming account with Premium offers as already premium user

PlanPremium FamilyCountryItalyDeviceDesktop My Question or IssueAs a Premium member, would be nice to not have this box.

  • Casual Listener
  • Plan Premium Family Country Italy Device Desktop   My Question or Issue As a Premium member, would be nice to not have this box.  
  • Katerina
  • Spotify Legend
  • 788 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 788 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Sign up option

hello I need some help i connect spotify with my FB account and now i wanna delete this FB account its posibble transfer account to another sign up option ? thanks

  • Visitor
  • hello I need some help i connect spotify with my FB account and now i wanna delete this FB account its posibble transfer account to another sign up option ?   thanks 
  • Xenia
  • Moderator
  • 551 Views
  • 2 replies
  • 0 likes
  • Account
  • 551 Views
  • 2 replies
  • 0 likes

is it me or has anyone else had their account info leaked online so anyone can use it

is it me or has anyone else had their account info leaked online so anyone can use it we need 2 step Authentication

  • Visitor
  • is it me or has anyone else had their account info leaked online so anyone can use it we need 2 step Authentication
  • Billy-J
  • Spotify Star
  • 561 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 561 Views
  • 1 replies
  • 0 likes

Spotify is saying my email is attached to an account, but when I try and reset it says no account

I am trying to get my spotify onto my old email again bc I don't use the email it is on now but when I try and change the email back it says that email is already taken. But when I go to account recovery it says that my email is not attached to any a...

  • Visitor
  • I am trying to get my spotify onto my old email again bc I don't use the email it is on now but when I try and change the email back it says that email is already taken. But when I go to account reco...
  • OneByBoo
  • Roadie
  • 550 Views
  • 1 replies
  • 0 likes
  • Free
  • 550 Views
  • 1 replies
  • 0 likes

The 2 accounts use the same adress mail.

So 2 accounts have the same address mail and I can't log in to the second account.Yes, the password may be different but I know the password but anyway it still doesn't work and even when I trying reset password by log in into second because it says ...

  • Visitor
  • So 2 accounts have the same address mail and I can't log in to the second account. Yes, the password may be different but I know the password but anyway it still doesn't work and even when I trying ...
  • OneByBoo
  • Roadie
  • 618 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 618 Views
  • 1 replies
  • 0 likes

Solved!! Can't delete collaborative playlist created by Me, now with 0 followers

I created a collab playlist with a friend, deleted the playlist, but my friend kept it. Now, she has removed it, and there are 0 followers. The playlist still shows up on Spotify, as my friends have told me they see it in their "suggestions" list. Ho...

Screen Shot 2015-01-27 at 11.30.59 AM.png
  • Casual Listener
  • I created a collab playlist with a friend, deleted the playlist, but my friend kept it. Now, she has removed it, and there are 0 followers. The playlist still shows up on Spotify, as my friends h...
  • t_tigerlily
  • Newbie
  • 5919 Views
  • 5 replies
  • 0 likes
  • Account
  • 5919 Views
  • 5 replies
  • 0 likes

hacking attemps and my subscription plan has changed

PlanPremiumCountryMalaysiaDeviceGalaxy Note 9Operating SystemAndroid 10 My Question or IssueMy account had an unauthorized login from United States which was obviously not where I'm currently in, and my Premium subscription plan has changed to Family...

  • Regular
  • Plan Premium Country Malaysia Device Galaxy Note 9 Operating System Android 10   My Question or Issue My account had an unauthorized login from United States which was obviously not wh...
  • AdamDam
  • Spotify Star
  • 724 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 724 Views
  • 2 replies
  • 0 likes

Claimed my artist profile, now how do I edit/access it?

PlanFree/PremCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI claimed my artist profile and got verified, now how do I begin editing it? Where is the login?...

  • Casual Listener
  • Plan Free/Prem Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I claimed ...
  • Maxim
  • Spotify Star
  • 530 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 530 Views
  • 3 replies
  • 0 likes

Solved!! Reuploading same albums again after they've been removed by the previous company

Hi,So, we're a small label with a bit less than 100 albums released and we had a partner who used to distribute our albums to various streaming services. Now we have stopped our co-operation and we were planning to re-distribute the music using CDBab...

  • Casual Listener
  • ...o risk uploading 100 albums and paying alot of money for it and then only 10 albums are visible to the public.   Is there anything I can do or am I doomed? I'd really appreciate your thoughts o...
  • giuseppevah
  • Casual Listener
  • 1635 Views
  • 4 replies
  • 0 likes
  • Other
  • 1635 Views
  • 4 replies
  • 0 likes

Superuser Contribution FALLO EN mi playlist de FAVORITOS

Ayuda. Mi playlist que sale por defecto de favoritos, en la que tenía marcada como favoritas muchas canciones, se han borrado todas. Debe ser un fallo de Spotify porque me pasa en todos los dispositivos con los que abro sesión. Todas las demás playli...

  • Newbie
  • Ayuda. Mi playlist que sale por defecto de favoritos, en la que tenía marcada como favoritas muchas canciones, se han borrado todas. Debe ser un fallo de Spotify porque me pasa en todos los disp...
  • Xenia
  • Moderator
  • 1268 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 1268 Views
  • 3 replies
  • 0 likes

Superuser Contribution Change payment details

I can't find the "Update" possibility in "My plan" ?Any other who has the same problem?

  • Casual Listener
  • I can't find the "Update" possibility in "My plan" ? Any other who has the same problem?
  • Mario
  • Spotify Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • Account
  • 286 Views
  • 1 replies
  • 0 likes

Solved!! Error Message When Updating Credit Card Info

PlanPremium FamilyCountryCanadaDeviceMultiple PC laptopsOperating SystemWidows 10 My Question or IssueMy credit card expires at the end of this month, so I wanted to update my account with the new card's expiration information. I'm directed to the Ch...

  • Casual Listener
  • Plan Premium Family Country Canada Device Multiple PC laptops Operating System Widows 10   My Question or Issue My credit card expires at the end of this month, so I wanted to update m...
  • skroon19
  • Composer
  • 509 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 509 Views
  • 3 replies
  • 0 likes

Superuser Contribution Is someone using my account? Random songs are showing up in my recently played songs.

I'm using the Spotify desktop app on a Windows 10 machine. I'm on the free plan and in the USA. A few months ago, I started having issues with my account where I would be listening to a song and then a random rap song would start playing. I don't lis...

  • Visitor
  • I'm using the Spotify desktop app on a Windows 10 machine. I'm on the free plan and in the USA.   A few months ago, I started having issues with my account where I would be listening to a song...
  • Mortvillain
  • Regular
  • 1767 Views
  • 4 replies
  • 0 likes
  • Free
  • 1767 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Pause Spotify + Hulu Account

I've just hit employment troubles thanks to the COVID-19 virus and I'm wondering if its possible to put a pause on my subscription? I'm asking because I'm wondering if the Premium + Hulu package is still available or was that a temporary offer when I...

  • Casual Listener
  • I've just hit employment troubles thanks to the COVID-19 virus and I'm wondering if its possible to put a pause on my subscription? I'm asking because I'm wondering if the Premium + Hulu package is s...
  • Xenia
  • Moderator
  • 1756 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1756 Views
  • 3 replies
  • 0 likes

merging an existing user

So I recently got distrokid to get an artist profile for my music platform.I plan on uploading artist music in the near future, but my questions is am i able to link this artist account with my already existing premium user account? I have an existin...

  • Visitor
  • So I recently got distrokid to get an artist profile for my music platform. I plan on uploading artist music in the near future, but my questions is  am i able to link this artist account with...
  • Maxim
  • Spotify Star
  • 388 Views
  • 1 replies
  • 0 likes
  • Account
  • 388 Views
  • 1 replies
  • 0 likes

Musics that are not opening on my sporify

My plain is premium. I live in Usa. My phone is a iphone 11. I need to know why when my friend send me a album or a music I can’t play sometimes, even if he doens’t send, if I just look it up, will not show . I’ll put a image as a example.

F15DBAC2-EF1E-4C7B-88B0-2F15F7D02FEA.png
  • Regular
  • My plain is premium. I live in Usa. My phone is a iphone 11.    I need to know why when my friend send me a album or a music I can’t play sometimes, even if he doens’t send, if I just loo...
  • Billy-J
  • Spotify Star
  • 671 Views
  • 10 replies
  • 0 likes
  • Account
  • 671 Views
  • 10 replies
  • 0 likes