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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80371 Views

9 replies

2 likes

Account
Login
  • 80371 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653724 Views

13 replies

4 likes

Account
  • 653724 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734155 Views

18 replies

29 likes

  • 734155 Views
  • 18 replies
  • 29 likes

Can't reset password

Hey, I am currently trying to reset my password, since i have forgottenI went through all the steps a few times to try change reset my password and all the times it sent an email which i clicked on link and set up my new password and confirmed my new...

Newbie

Hey, I am currently trying to reset my password, since i have forgotten I went through all the steps a few times to try change reset my password and all the times it sent an email which i clicked ...

245 Views

0 replies

0 likes

Account
Login
Premium
  • 245 Views
  • 0 replies
  • 0 likes

Problems Connecting Spotify to Facebook (Details inside)

I had an old Facebook which I connected Spotify too. I deleted that Facebook and made a new one. I disconnected my old Facebook from my Spotify and tried to connect it to my new Facebook. It does not work. My old Facebook e-mail and my new Facebook e...

Casual Listener

I had an old Facebook which I connected Spotify too. I deleted that Facebook and made a new one. I disconnected my old Facebook from my Spotify and tried to connect it to my new Facebook. It does not...

DixieFlatline15

Casual Listener

320 Views

1 replies

0 likes

Account
  • 320 Views
  • 1 replies
  • 0 likes

Solved!! Wrong email register from the beginning

I just sing up for the premium account, but I notice when I try to sign in again I had problems with the user name and password and when I try to reset it said my email wasn't linked to any existing account, later I realized that one letter was missi...

Casual Listener

I just sing up for the premium account, but I notice when I try to sign in again I had problems with the user name and password and when I try to reset it said my email wasn't linked to any existing ...

Eloise3

Newbie

732 Views

4 replies

0 likes

Login
  • 732 Views
  • 4 replies
  • 0 likes

How make Spotify stop to take money from me?

Hi, on the 6th of july i have canceled the monthly subscription of Spotify, but the 10th july Spotify take others 9.99 euros for the subscription,additionally the subscription doesn't work, so I have paid for a service that I don't want anymore, and ...

Newbie

Hi, on the 6th of july i have canceled the monthly subscription of Spotify, but the 10th july Spotify take others 9.99 euros for the subscription, additionally the subscription doesn't work, so I ha...

259 Views

0 replies

0 likes

Subscription
  • 259 Views
  • 0 replies
  • 0 likes

charged me twice and did not give me nothing

I'd tried to get the premium for 3 months and it said I already took the offer when I didnt. And when I checked my card it charged me. How can I get the premium or how do I get my money back

Casual Listener

I'd tried to get the premium for 3 months and it said I already took the offer when I didnt. And when I checked my card it charged me. How can I get the premium or how do I get my money back

dcuellar210

Casual Listener

255 Views

1 replies

0 likes

Premium
  • 255 Views
  • 1 replies
  • 0 likes

Student plan

I have tried getting student spotify twice now and have been charged already without getting the service I paid for. I need to get reimbursed for one of them an need my college to be clickable to obtain my sevice can someone help me by telling how to...

Newbie

I have tried getting student spotify twice now and have been charged already without getting the service I paid for. I need to get reimbursed for one of them an need my college to be clickable to obt...

252 Views

0 replies

0 likes

Subscription
  • 252 Views
  • 0 replies
  • 0 likes

previous subscription stopping 6 months free with phone contraxt

Hello I have signed a new contract with Vodafone where I get 6months free spotify. I had spotify premium on my old phone which was linked to my phone Bill. Although spotify says I'm on free, not premium , when Vodafone try to set me up it says I have...

Newbie

Hello I have signed a new contract with Vodafone where I get 6months free spotify. I had spotify premium on my old phone which was linked to my phone Bill. Although spotify says I'm on free, not prem...

191 Views

0 replies

0 likes

Account
Free
Premium
Subscription
  • 191 Views
  • 0 replies
  • 0 likes

Free trial

I signed up for the free 7 day trial, then 1 day after I signed up up for the 30 day free trial with the details etc but in account settings it says I'm only signed up for the 7 day trial and I can't change it? How do I access the 30 day trial I sign...

Newbie

I signed up for the free 7 day trial, then 1 day after I signed up up for the 30 day free trial with the details etc but in account settings it says I'm only signed up for the 7 day trial and I can't...

180 Views

0 replies

0 likes

Premium
  • 180 Views
  • 0 replies
  • 0 likes

Premium through sprint but a student

So i am signed up for premium through my sprint account since it gave me 6 months free, but now that the trial is over i want to sign up as a student since im a college student, but when i go to subscriptions it only says to go to sprint for details.

Newbie

So i am signed up for premium through my sprint account since it gave me 6 months free, but now that the trial is over i want to sign up as a student since im a college student, but when i go to subs...

323 Views

0 replies

0 likes

Premium
Subscription
  • 323 Views
  • 0 replies
  • 0 likes

payments

I have been chaeged twice for spotify in the same month who do contact to resolve this

Casual Listener

I have been chaeged twice for spotify in the same month who do contact to resolve this

Vicentbosch2208

Newbie

267 Views

2 replies

0 likes

Account
  • 267 Views
  • 2 replies
  • 0 likes

Upgraded the wrong account

So, i accidently upgraded to premium while my brother's account was logged in on my phone. I never noticed because i never logged out of spotify on my phone, but i recently got a new phone. Now i cant log in. I don't have the account name/email/passw...

Newbie

So, i accidently upgraded to premium while my brother's account was logged in on my phone. I never noticed because i never logged out of spotify on my phone, but i recently got a new phone. Now i can...

221 Views

0 replies

0 likes

Account
Premium
Subscription
  • 221 Views
  • 0 replies
  • 0 likes

Solved!! Saved music gone

I had quite a few albums saved, and all of them disappeared when I updated to the latest version. Playlists are still here, it's only saved music that's gone. Is there a way to recover it?

Casual Listener

I had quite a few albums saved, and all of them disappeared when I updated to the latest version. Playlists are still here, it's only saved music that's gone. Is there a way to recover it?

shadowwind182

Casual Listener

545 Views

3 replies

0 likes

Account
  • 545 Views
  • 3 replies
  • 0 likes

Charged twice with no subscription????

I tried to apply for a student spotify subscription yesterday and today. I'm a new student at a university and have a student ID, but they could not recognize me as a student for whatever reason. Regardless, I was then charged 4.99 (the cost of this ...

Newbie

I tried to apply for a student spotify subscription yesterday and today. I'm a new student at a university and have a student ID, but they could not recognize me as a student for whatever reason. Reg...

235 Views

0 replies

0 likes

Account
Subscription
  • 235 Views
  • 0 replies
  • 0 likes

My facebook is frozen. I have no access to my spotify premium. Id like to keep my music. Thoughts?

My facebook was frozen recently and I've lost access to my spotify premium. I'm probably not getting my fb back but Id like to not have to start a new account and have to rediscover all of my music from the last two years... theres no way I could rem...

Newbie

My facebook was frozen recently and I've lost access to my spotify premium. I'm probably not getting my fb back but Id like to not have to start a new account and have to rediscover all of my music f...

Jordi

Community Legend

445 Views

2 replies

0 likes

  • 445 Views
  • 2 replies
  • 0 likes

Where did my gift money go?

I received a gift card and activated to buy that .99 cents for three months deal. It worked but now that the 3 months ended I am wondering where did the rest of the gift card money go? There's no wallet status in Spotify so I feel robbed.

Newbie

I received a gift card and activated to buy that .99 cents for three months deal. It worked but now that the 3 months ended I am wondering where did the rest of the gift card money go? There's no wal...

162 Views

0 replies

0 likes

  • 162 Views
  • 0 replies
  • 0 likes

Cannot Change Password

Hi I am currently trying to reset my password as I have forgotten what i had set this up as. I went through the steps twice to try change reset my password both times it sent an email which i clicked on link and set up my new password and confirmed m...

Newbie

Hi I am currently trying to reset my password as I have forgotten what i had set this up as.   I went through the steps twice to try change reset my password both times it sent an email which ...

217 Views

0 replies

0 likes

Account
  • 217 Views
  • 0 replies
  • 0 likes

No receipt

Hi all,I have just bought premium with a NUS student discount. I have had no receipt sent through to my email and therefore can not claim the premium. Do these emails take a while to come through or do I need to contact customer services?Thanks

Newbie

Hi all, I have just bought premium with a NUS student discount. I have had no receipt sent through to my email and therefore can not claim the premium. Do these emails take a while to come through...

Mattosaurus

Community Legend

278 Views

1 replies

0 likes

Account
Premium
Subscription
  • 278 Views
  • 1 replies
  • 0 likes

Stupid unsolicited emails

Please remove me from ANY AND ALL emails from your site. I have NEVER had and account with Spotify using my email address, yet I continue to get emails from you and will report you for violations of the CAN-SPAM Act if you do not remove me immediatel...

Visitor

Please remove me from ANY AND ALL emails from your site. I have NEVER had and account with Spotify using my email address, yet I continue to get emails from you and will report you for violations of ...

Mattosaurus

Community Legend

468 Views

3 replies

0 likes

Account
Subscription
  • 468 Views
  • 3 replies
  • 0 likes

noe

Won't let me log in after I bought premium

Newbie

Won't let me log in after I bought premium

189 Views

0 replies

0 likes

Premium
  • 189 Views
  • 0 replies
  • 0 likes

Solved!! Stranger using my account

Someone with a phone called "iPhone von Jennifer" has access to my Premium account. She is always listening to music, messing up my playlists and stopping my music. I changed my password and she keeps getting access. Then I changed every password for...

Casual Listener

Someone with a phone called "iPhone von Jennifer" has access to my Premium account. She is always listening to music, messing up my playlists and stopping my music. I changed my password and she keep...

Kriswillis

Casual Listener

4257 Views

3 replies

0 likes

Account
Login
Other
Premium
Security
  • 4257 Views
  • 3 replies
  • 0 likes