Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80372 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
653731 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
734163 Views
18 replies
29 likes
I clicked on an advertisement on the Spotify app for a 30 day premium free trial. I connected my Paypal account and was charged £9.99. Can I get my money back?
I clicked on an advertisement on the Spotify app for a 30 day premium free trial. I connected my Paypal account and was charged £9.99. Can I get my money back?
Spotify Star
307 Views
4 replies
0 likes
I lost my creditcard and wait to get a new one this week. That,s why my payment failed.quarcur
I lost my creditcard and wait to get a new one this week. That,s why my payment failed. quarcur
186 Views
0 replies
0 likes
Dont want to pay each month for my spotify free? Its not easy to make this!!! Only upgrade to spotify premium all the time.Anyone who can help me??????
Dont want to pay each month for my spotify free? Its not easy to make this!!! Only upgrade to spotify premium all the time.Anyone who can help me??????
Community Legend
234 Views
1 replies
0 likes
I recently changed banks and forgot to update my card right away, so my June payment failed. I updated my card (twice) but keep getting the message that the payment has failed. I've tried using both my card and PayPal. My account page on spotify's we...
I recently changed banks and forgot to update my card right away, so my June payment failed. I updated my card (twice) but keep getting the message that the payment has failed. I've tried using both ...
Community Legend
283 Views
1 replies
0 likes
Hi, is it possible to switch back to my Premium account? I´ve removed the person but it´s still the Family Subscription. Best regards
Hi, is it possible to switch back to my Premium account? I´ve removed the person but it´s still the Family Subscription. Best regards
Community Legend
366 Views
1 replies
0 likes
Hi, you will save my life!I have changed today my chosen playlist into 2. I... I need to revert it, please help me!
Hi, you will save my life! I have changed today my chosen playlist into 2. I... I need to revert it, please help me!
172 Views
0 replies
0 likes
Can anyone help? Will I get charged more for using Spotify in France and Italy? Do I need to upgrade to Premium to be able to do that? If I upgrade will I be able to listen to my music offline in France and Italy on an iPhone?
Can anyone help? Will I get charged more for using Spotify in France and Italy? Do I need to upgrade to Premium to be able to do that? If I upgrade will I be able to listen to my music offline in Fra...
Community Legend
293 Views
1 replies
0 likes
I have been trying to get help all day but so far no help and this is awful. Someone changed my spotify account details so now I cant login. My username for the account was : kristinat62 and I am currently connected to my fb account which is seprate....
I have been trying to get help all day but so far no help and this is awful. Someone changed my spotify account details so now I cant login. My username for the account was : kristinat62 and I am cur...
Casual Listener
381 Views
5 replies
0 likes
Hey I just bought Spotify premium yesterday and I wonder if I can change it to Spotify Family. As I said I have been using Spotify premium for like a day now. Please aw see as fast as possible!
Hey I just bought Spotify premium yesterday and I wonder if I can change it to Spotify Family. As I said I have been using Spotify premium for like a day now. Please aw see as fast as possible!
Community Legend
261 Views
1 replies
0 likes
Hello guys! I've been using Spotify for a long time and got it connected with my facebook account. But i'm also producing music and just got my first single on Spotify. now i wonder how i sign in on "Stoge"? Or connect it with my already existing acc...
Hello guys! I've been using Spotify for a long time and got it connected with my facebook account. But i'm also producing music and just got my first single on Spotify. now i ...
Spotify Legend
219 Views
1 replies
0 likes
Hi everyone, For my birthday I've got 3 month Spotify Premium by redeem code. I decide it to use it now, so I canceled my exisiting subsciption and want to get a refund since I was charged for this month already today. Other issue is that I cant appl...
Hi everyone, For my birthday I've got 3 month Spotify Premium by redeem code. I decide it to use it now, so I canceled my exisiting subsciption and want to get a refund since I was charged f...
Community Legend
1254 Views
10 replies
0 likes
On all my device my password was't more reconized !!!why ? just had to reset it , and everything is ok . can someone explain me what happens ? Who can i contact to understand what's happen on my account The password was "strong" :s plz tks
On all my device my password was't more reconized !!! why ? just had to reset it , and everything is ok . can someone explain me what happens ? Who can i contact to u...
Community Legend
243 Views
1 replies
0 likes
Hello Spotify, im getting charged for Premium even tho i canceld my Premium like Months ago, im 100% sure i went trough the Cancelations procedure and got a Confirmation. Please overview my Account and refund me. Dont get confused by the fact that i ...
Hello Spotify, im getting charged for Premium even tho i canceld my Premium like Months ago, im 100% sure i went trough the Cancelations procedure and got a Confirmation. Please overview my ...
Spotify Star
299 Views
1 replies
0 likes
I'd like to cancel my subscription, I don't want to use my account anymore, how can I delete my account ASAP?
I'd like to cancel my subscription, I don't want to use my account anymore, how can I delete my account ASAP?
Spotify Star
328 Views
1 replies
0 likes
Hi ThereI set up my account in Ireland but am now living in Australia. When going in the settings, I only have the choice between Ireland and the USA.Could you let me know how to update to Australia? I'm a free user. ThanksMarion
Hi There I set up my account in Ireland but am now living in Australia. When going in the settings, I only have the choice between Ireland and the USA. Could you let me know how to update to Austra...
Roadie
549 Views
1 replies
0 likes
I have a Spotify family account, together with my daughter. Can she have 3 devices with offline playlists and I have 3 more or we both can have a maximum of 3 devices with offline songs?
I have a Spotify family account, together with my daughter. Can she have 3 devices with offline playlists and I have 3 more or we both can have a maximum of 3 devices with offline songs?
Roadie
438 Views
1 replies
0 likes
my friend logged onto my spotify a few months ago and still uses it to this day is there a way i can log all users off my spotify???
my friend logged onto my spotify a few months ago and still uses it to this day is there a way i can log all users off my spotify???
Spotify Star
401 Views
1 replies
0 likes
I want to set up a password but i do not get the mail i already sent a e-mail. Case #: 03291576
I want to set up a password but i do not get the mail i already sent a e-mail. Case #: 03291576
Spotify Star
394 Views
1 replies
0 likes
I was on the family plan on spotify and suddenly you have changed me to the premium account and my subscription is showing that my account is going to automatically be renewed on 2015-08-03 and I'll be charged £12.99. I already pay with links to anot...
I was on the family plan on spotify and suddenly you have changed me to the premium account and my subscription is showing that my account is going to automatically be renewed on 2015-08-03 and I'll ...
Community Legend
247 Views
1 replies
0 likes
Hello. So I have this problem where I have been charged for Premium now 2015-07-10. Before that, it could not charge me for reasons..but now it has charged me 99 swedish kronor on the 10th of July. But I still recieve the messege about it failing to ...
Hello. So I have this problem where I have been charged for Premium now 2015-07-10. Before that, it could not charge me for reasons.. but now it has charged me 99 swedish kronor on th...
Community Legend
360 Views
2 replies
0 likes
