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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420902 Views
  • 965 replies
  • 108 likes
  • Account
  • 420902 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186253 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186253 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103399 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103399 Views
  • 69 replies
  • 10 likes

Someone is trolling our band's profile

Hi! someone is apparently trolling our artist's profile (our band's name is Billow), releasing songs that have been obviously made in like 30 minutes with mocking titles (Billow - Pillow). We have a suspicion that the songs were not made by different...

  • Visitor
  • Hi!   someone is apparently trolling our artist's profile (our band's name is Billow), releasing songs that have been obviously made in like 30 minutes with mocking titles (Billow - Pillow). ...
  • Maxim
  • Spotify Star
  • 333 Views
  • 1 replies
  • 0 likes
  • Other
  • 333 Views
  • 1 replies
  • 0 likes

Birthday

I saw my birthday is wrong. I don't know what happened but I want to changePlanFreeCountryNetherlandDeviceHuawei p20 proOperating system. Android My Question or IssueI saw my birthday is wrong. I don't know what happened but I want to change. So how ...

  • Casual Listener
  • I saw my birthday is wrong. I don't know what happened but I want to change Plan Free Country Netherland Device Huawei p20 pro Operating system.  Android  My Question or Issue I s...
  • jasonmin77
  • Newbie
  • 844 Views
  • 6 replies
  • 0 likes
  • Account
  • 844 Views
  • 6 replies
  • 0 likes

Changing of Email Address

Hi, I submitted a contact form to spotify support about my issue. However, they use and sent the support ticket through the mail I don't have access anymore. I don't have access anymore on the associated mail to my spotify account, luckily for me, I ...

  • Casual Listener
  • Hi, I submitted a contact form to spotify support about my issue.   However, they use and sent the support ticket through the mail I don't have access anymore.   I don't have access any...
  • MauriceMV
  • Spotify Star
  • 410 Views
  • 1 replies
  • 0 likes
  • Account
  • 410 Views
  • 1 replies
  • 0 likes

Login problem

spotify hasn’t sent me the email for the password change, i hard already write 3 Times on the client service, i’m verY disappointed For this problem

  • Casual Listener
  • spotify  hasn’t sent me the email for the password change, i hard already write 3 Times on the client service, i’m verY disappointed For this problem
  • Billy-J
  • Spotify Star
  • 541 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Security
  • 541 Views
  • 4 replies
  • 0 likes

Login problems

I have an Australian Spotify premium account. I'm in Germany at the moment and stuck here during Corona. I logged out and wanted to log in again and now it tells me that I have to change my country because I'm longer in Germany than 14 days already. ...

  • Visitor
  • I have an Australian Spotify premium account. I'm in Germany at the moment and stuck here during Corona. I logged out and wanted to log in again and now it tells me that I have to change my country b...
  • OneByBoo
  • Roadie
  • 464 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 464 Views
  • 1 replies
  • 0 likes

Spotify pulls wrong language name from Facebook

PlanPremiumCountryNetherlandsDeviceAny device I connect to (PC, laptop, phone)Operating SystemAndroid, Windows My Question or IssueSince this morning Spotify displays my Chinese name (as set in Facebook) rather than my normal one. I haven't changed a...

  • Music Fan
  • Plan Premium Country Netherlands Device Any device I connect to (PC, laptop, phone) Operating System Android, Windows   My Question or Issue Since this morning Spotify displays my Chin...
  • HeWhoHungers
  • Music Fan
  • 579 Views
  • 6 replies
  • 0 likes
  • Account
    Other
    Premium
  • 579 Views
  • 6 replies
  • 0 likes

my account has been hacked

   need help 

Screenshot_2020-05-31-14-31-37-37.png Screenshot_2020-05-31-14-31-14-87.png Screenshot_2020-05-31-14-31-25-38.png
  • Visitor
  •       need help 
  • AdamDam
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • Account
  • 328 Views
  • 1 replies
  • 0 likes

Updating payment details

Plan PremiumFree/PremiumCountry Canada Device Samsung Galaxy 10S and laptop(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Android, Windows10(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am trying to update the exp...

  • Visitor
  • Plan Premium Free/Premium Country Canada   Device Samsung Galaxy 10S and laptop (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android, Windows10 (iOS 10, Android&nb...
  • Billy-J
  • Spotify Star
  • 416 Views
  • 1 replies
  • 0 likes
  • Premium
  • 416 Views
  • 1 replies
  • 0 likes

Delete Hulu on spotify

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 418 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 418 Views
  • 1 replies
  • 0 likes

How do I find out when I made my account?

Hello,I recently started using Spotify again after several years of not using it. I remember making my account sometime in 2010 or 2009, but I just want to know when I created my account so I can "celebrate" it, haha! I couldn't find it on the websit...

  • Visitor
  • Hello, I recently started using Spotify again after several years of not using it. I remember making my account sometime in 2010 or 2009, but I just want to know when I created my account so I c...
  • Billy-J
  • Spotify Star
  • 1502 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 1502 Views
  • 1 replies
  • 0 likes

Unknown people logging into account

PlanFreeCountryUnited statesDevice iPhone xOperating System(iOS 13.5 My Question or Issueover the last week or 2, I’ve gotten over 10 emails from Spotify informing me that unknown users from all over the world are logging into my Spotify account. I’v...

  • Casual Listener
  • Plan Free Country United states Device iPhone x Operating System (iOS 13.5   My Question or Issue over the last week or 2, I’ve gotten over 10 emails from Spotify informing me that un...
  • Billy-J
  • Spotify Star
  • 718 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 718 Views
  • 3 replies
  • 0 likes

Why can't I edit my playlists anymore?

PlanPremium Family CountryGermany Operating SystemAndroid My Question or IssueHello! A few days ago I logged out of my account. When I logged back in, all my playlists were gone. I still can find them through the search bar but I can't edit them anym...

  • Visitor
  • Plan Premium Family    Country Germany   Operating System Android   My Question or Issue Hello! A few days ago I logged out of my account. When I logged back in, all my ...
  • Billy-J
  • Spotify Star
  • 1126 Views
  • 1 replies
  • 0 likes
  • Account
  • 1126 Views
  • 1 replies
  • 0 likes

Solved!! Switching from Apple music to Spoify

Plan PremiumCountry Australia DeviceiPhone 11 pro max/Macbook pro 2018Operating SystemiOS 13.4.1 My Question or IssueHi all, I had a terrible issue with apple music - I switched from the US to AUS app store and updated my credit card and all my music...

  • Casual Listener
  • Plan  Premium Country  Australia   Device iPhone 11 pro max/Macbook pro 2018 Operating System iOS 13.4.1   My Question or Issue Hi all, I had a terrible issue with appl...
  • Bethany_Dawn
  • Community Legend
  • 1718 Views
  • 3 replies
  • 0 likes
  • Account
  • 1718 Views
  • 3 replies
  • 0 likes

I got logged out and logged back in and all my music is gone

please help! Spotify logged me out of my account on both my computer and my phone and when I logged back in all my music was gone (no playlists or anything,) I had no followers and was following no one and it says I am on a 'free' account but I actua...

  • Visitor
  • please help! Spotify logged me out of my account on both my computer and my phone and when I logged back in all my music was gone (no playlists or anything,) I had no followers and was following no o...
  • Maxim
  • Spotify Star
  • 939 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 939 Views
  • 1 replies
  • 0 likes

Solved!! Account login

My Question or IssueIf I have a family premium account and can add 5 other family members, can someone with an existing account use one so they don't lose their settings or Playlists

  • Newbie
  •  My Question or Issue If I have a family premium account and can add 5 other family members, can someone with an existing account  use one so they don't lose their settings or Playlists
  • Billy-J
  • Spotify Star
  • 1144 Views
  • 1 replies
  • 0 likes
  • Premium
  • 1144 Views
  • 1 replies
  • 0 likes

A Bug ?

Have anyone experience a Bug which stopped the music after the end of a random last song whenever the continue music option turn on/off on the Mix 1 phone

  • Visitor
  • Have anyone experience a Bug which stopped the music after the end of a random last song whenever the continue music option turn on/off on the Mix 1 phone 
  • Billy-J
  • Spotify Star
  • 490 Views
  • 1 replies
  • 0 likes
  • bug
  • 490 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify thinks im abroad

i work previously in malaysia and created my spotify account. now i came back home in philippines. and when i tried to login on my account spotify said that my account cannot be use more than 14 days abroad. please help me how to fix this anyone i sa...

  • Casual Listener
  • i work previously in malaysia and created my spotify account. now i came back home in philippines. and when i tried to login on my account spotify said that my account cannot be use more than 14 days...
  • Xenia
  • Moderator
  • 780 Views
  • 3 replies
  • 0 likes
  • Account
  • 780 Views
  • 3 replies
  • 0 likes

Solved!! A Firewall may be blocking spotify. Please update your firewall

PlanPremiumCountryAustraliaDeviceWindows PCOperating SystemWindows 10 My Question or IssueWas working fine until yesterday, I had just installed Nord VPN (which I assume might be the problem) but now I can't log in even with Nord disabled. Spotify is...

  • Casual Listener
  • Plan Premium Country Australia Device Windows PC Operating System Windows 10   My Question or Issue Was working fine until yesterday, I had just installed Nord VPN (which I assume migh...
  • ashleyspotfiy
  • Casual Listener
  • 1516 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1516 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing email

I am trying to change my email to the email of an account that I have recently deleted and it won't let me change because it says that the email is taken even though I deleted the account that was using that email. any suggestions?

  • Visitor
  • I am trying to change my email to the email of an account that I have recently deleted and it won't let me change because it says that the email is taken even though I deleted the account that was us...
  • Mario
  • Spotify Legend
  • 2158 Views
  • 1 replies
  • 0 likes
  • Account
  • 2158 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Changing country issues

Hi there, I've finally switched to Family Premium today so we can both listen at the same time. Our account has always been a UK one even though we now live in Singapore. The system had no problem accepting our Singapore address as our 'home' for ver...

  • Newbie
  • Hi there,   I've finally switched to Family Premium today so we can both listen at the same time. Our account has always been a UK one even though we now live in Singapore. The system had no p...
  • Mario
  • Spotify Legend
  • 437 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 437 Views
  • 1 replies
  • 0 likes