Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80349 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
653671 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
734081 Views
18 replies
29 likes
Spotify has charged my card 2 times today for $4.99, however my account is still free. I cancelled my account a week or so ago and I wanted to reactivate with my student discount. Evidently, you cannot pay with PayPal for the student subscription any...
Spotify has charged my card 2 times today for $4.99, however my account is still free. I cancelled my account a week or so ago and I wanted to reactivate with my student discount. Evidently,...
Newbie
559 Views
2 replies
0 likes
I just tried to play Some music with spotify. Because I got auto logged out on all devices I was trying to login again but password fail. After that I tried to request new pass but he failed because mine username is with -. Even the email is not find...
I just tried to play Some music with spotify. Because I got auto logged out on all devices I was trying to login again but password fail. After that I tried to request new pass but he failed because ...
Casual Listener
319 Views
2 replies
0 likes
Last week I paid by Ideal because my credit card payment failed. money got deducted from my bank account, however because of a crappy internet connection the last step of linking back to the Spotify website failed and now the payment is not recognize...
Last week I paid by Ideal because my credit card payment failed. money got deducted from my bank account, however because of a crappy internet connection the last step of linking back to the Spotify ...
Casual Listener
354 Views
1 replies
0 likes
ok so im using my visa on a buddies account for premium and now i want to upgrade to premium but i get the "Bad Day" error message. how can i fix this, or is Spotify a 1 visa 1 account type deal
ok so im using my visa on a buddies account for premium and now i want to upgrade to premium but i get the "Bad Day" error message. how can i fix this, or is Spotify a 1 visa 1 account type deal
222 Views
0 replies
0 likes
My spotify acount shows I have no email added, wrong birthday and it.says that if I wish to change any of the profile info I should change the info on fb. But on fb everything is right, including my e-mail..I havent received any e-mail since i subscr...
My spotify acount shows I have no email added, wrong birthday and it.says that if I wish to change any of the profile info I should change the info on fb. But on fb everything is right, including my ...
Not applicable
330 Views
1 replies
0 likes
Hello,My son converted his account to Premium using the trial and attached it to my PayPal account. I received a full-price charge. How do I reach Spotify billing to correct this?Thanks
Hello, My son converted his account to Premium using the trial and attached it to my PayPal account. I received a full-price charge. How do I reach Spotify billing to correct this? Thanks
176 Views
0 replies
0 likes
I have been a strong supporter of Spotify since the beginning. In fact, I pay for 2 (that's right 2) Premium accounts in my household. That is about to change. The lack of easy Playlist sorting is unforgiveable. I can't count how many times I've almo...
I have been a strong supporter of Spotify since the beginning. In fact, I pay for 2 (that's right 2) Premium accounts in my household. That is about to change. The lack of easy Playlist sorting is un...
Roadie
627 Views
2 replies
2 likes
Hi people I am from Mexico and try to use the 3 months promotion by 9 pesos, but the system throws a message where it said that I already used the promotion, however I had never used the promotion,I should mention that the message appears in the mome...
Hi people I am from Mexico and try to use the 3 months promotion by 9 pesos, but the system throws a message where it said that I already used the promotion, however I had never used the pro...
Casual Listener
658 Views
2 replies
0 likes
I really want to update to premium and I am currently a student in U.S, so I'm wondering if I could do the 3 month trial AND then apply for the student discount. Has anybody tried that?
I really want to update to premium and I am currently a student in U.S, so I'm wondering if I could do the 3 month trial AND then apply for the student discount. Has anybody tried that?
Casual Listener
31307 Views
3 replies
0 likes
Spotify charged my account but premium will not work. Having issues with the website proving I'm a student for my student discount. But they charged me anyways. Responded to the email but still have no response. Please help! So aggravating!
Spotify charged my account but premium will not work. Having issues with the website proving I'm a student for my student discount. But they charged me anyways. Responded to the email but still have ...
154 Views
0 replies
1 likes
Whenever I go to th official website the link is not there for me to cancel, what do I do?
Whenever I go to th official website the link is not there for me to cancel, what do I do?
196 Views
0 replies
0 likes
Hello, Currently I have a problem with my Spotify account. When I log in to Spotify through my Facebook it appears that my account is linked to another email account. It does not make sense that my Spotify account is linked to my Facebook but at the ...
Hello, Currently I have a problem with my Spotify account. When I log in to Spotify through my Facebook it appears that my account is linked to another email account. It do...
201 Views
0 replies
0 likes
Many times I have swiped available offline and clicked try 7 days free, but it simply just says oops something went wrong, let's try that again every time. Sometimes it will say activating premium with the loading signs but it always goes back to the...
Many times I have swiped available offline and clicked try 7 days free, but it simply just says oops something went wrong, let's try that again every time. Sometimes it will say activating premium wi...
247 Views
0 replies
1 likes
Hi, I have a problem that when I login to Spotify with the app (on mac) it shows the error: "spotify your country does not match the one set in your profile" I checked, and it is set to USA and I'm in USA.I can login to the website, but not to the ap...
Hi, I have a problem that when I login to Spotify with the app (on mac) it shows the error: "spotify your country does not match the one set in your profile" I checked, and it is set to USA ...
131 Views
0 replies
0 likes
My Spotify premium account has been hacked. The email address has been changed so I am unable to log in to my own account to change my password or even delete the account. I tried submitting a form to customer service but that won't work either, as i...
My Spotify premium account has been hacked. The email address has been changed so I am unable to log in to my own account to change my password or even delete the account. I tried submitting a form t...
218 Views
0 replies
0 likes
Hi, yesterday i updated spotify to spotify premium with the promo 0.99€ for 3 months and it was all ok.This morning i was usink my desktop and i decided to log in on my laptop to try some bluetooth speakers that i got, so while opening spotify on lap...
Hi, yesterday i updated spotify to spotify premium with the promo 0.99€ for 3 months and it was all ok. This morning i was usink my desktop and i decided to log in on my laptop to try some blu...
206 Views
0 replies
0 likes
I've heard that when I signed up for the 3 month trial for premium for .99 cents i can cancel right after i paid and I can still get the 3 months of premium without worrying about the auto payment after 3 months. When i canceled, it gave me the end d...
I've heard that when I signed up for the 3 month trial for premium for .99 cents i can cancel right after i paid and I can still get the 3 months of premium without worrying about the auto payment af...
158 Views
0 replies
0 likes
Hi.My account has been hacked.Somebody has changed the email and password, I can login via facebook, but I cant change the email and password. i suspect i has been like this for some time.. Please help me!
Hi. My account has been hacked. Somebody has changed the email and password, I can login via facebook, but I cant change the email and password. i suspect i has been like this for some time.. &nbs...
Not applicable
276 Views
4 replies
0 likes
Hi! I did my registration/login with my facebook account. And that usually works without any problems. But at my workplace it's not possible to login with facebook. So I tried to login with the spotify account. But I didn't have the password respecti...
Hi! I did my registration/login with my facebook account. And that usually works without any problems. But at my workplace it's not possible to login with facebook. So I tr...
Casual Listener
236 Views
1 replies
0 likes
