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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156573 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156573 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10613 Views
  • 3 replies
  • 10 likes
  • Security
  • 10613 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506891 Views
  • 985 replies
  • 112 likes
  • Account
  • 506891 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124480 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124480 Views
  • 74 replies
  • 12 likes

how to change display name if you signed up with facebook

i signed up for spotify in july using a facebook account. it automatically took my profile pic and name from there. recently, i decided i wanted to edit the profile as i no longer liked the display name that was there. however i am unable to do so fr...

  • Visitor
  • i signed up for spotify in july using a facebook account. it automatically took my profile pic and name from there. recently, i decided i wanted to edit the profile as i no longer liked the display n...
  • AdamDamon
  • Spotify Star
  • 462 Views
  • 1 replies
  • 0 likes
  • Account
  • 462 Views
  • 1 replies
  • 0 likes

There might be another person on my account, how do i get him/her off?

Here is my evidence:- 54 new playlists with songs I dont even like nor know about- when I log in sometimes there is another song playing or something I definitely didnt play and when I switch the songs the other person puts it back, this keeps going ...

  • Visitor
  • Here is my evidence: - 54 new playlists with songs I dont even like nor know about - when I log in sometimes there is another song playing or something I definitely didnt play and when I switch the...
  • Billy-J
  • Spotify Star
  • 469 Views
  • 1 replies
  • 0 likes
  • Account
  • 469 Views
  • 1 replies
  • 0 likes

Solved!! No more 'new release' notifications for followed artists

PlanPremiumCountryBelgium My Question or IssueI used to received one mail per week with new releases from artists I'm following. Since December I don't get those mails any more.I've checked my accout notification parameter, this box is still checked ...

  • Music Fan
  • Plan Premium Country Belgium   My Question or Issue I used to received one mail per week with new releases from artists I'm following. Since December I don't get those mails any more....
  • Benlee12123b
  • Composer
  • 6014 Views
  • 7 replies
  • 1 likes
  • Other
  • 6014 Views
  • 7 replies
  • 1 likes

Facebook spotify scam?

Guessing this is a scam? The first 20,000 Get a free spotify premium code for 2 yearshttps://www.facebook.com/events/179380612161553/?ref=notif¬if_t=event_invite

  • Casual Listener
  • Guessing this is a scam?   The first 20,000 Get a free spotify premium code for 2 years https://www.facebook.com/events/179380612161553/?ref=notif&notif_t=event_invite
  • Benlee12123b
  • Composer
  • 5221 Views
  • 3 replies
  • 1 likes
  • 5221 Views
  • 3 replies
  • 1 likes

Everything just gone as if I'm a new user!?

I had player open for number hours and last night I was listening to my stared music. However I logged in just now and everything had gone including my premium account! It took me long time to get all this music! Is there any way to recover everythin...

  • Newbie
  • I had player open for number hours and last night I was listening to my stared music. However I logged in just now and everything had gone including my premium account! It took me long time...
  • Benlee12123b
  • Composer
  • 1526 Views
  • 2 replies
  • 0 likes
  • 1526 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't access account - get different messages

I was trying to set up the different accounts for my family. I attempted to create an account for one of my kids. When entering the email, I was told the email was already associated with an existing account. Okay, then. That might be so and I just f...

  • Visitor
  • I was trying to set up the different accounts for my family.  I attempted to create an account for one of my kids.  When entering the email, I was told the email was already associated with...
  • Benlee12123b
  • Composer
  • 554 Views
  • 2 replies
  • 0 likes
  • Premium
  • 554 Views
  • 2 replies
  • 0 likes

spotify username

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemiOS My Question or Issuei’ve made my account a long time ago and i got to choose the username. however i would like a generic username instead of the one i in...

  • Casual Listener
  • Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System iOS   My Question or Issue i’ve made my account a long time ago and i got to cho...
  • Benlee12123b
  • Composer
  • 826 Views
  • 2 replies
  • 0 likes
  • Account
  • 826 Views
  • 2 replies
  • 0 likes

Spotify for students

Good morning, I have a issue. I've paied for an 1-year account premium. My subscription ends in july. However I'd like to pass to a student plan. How does it work with the payment? Does it remains? And the plan buyed before, after the one-year studen...

  • Visitor
  • Good morning,  I have a issue. I've paied for an 1-year account premium. My subscription ends in july. However I'd like to pass to a student plan. How does it work with the payment? Does it rem...
  • Maxim
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 328 Views
  • 1 replies
  • 0 likes

FIND ADDRESS not working

Plan - Spotify Premium FamilyPremiumCountry - Czechia My Question or Issue1/ I have upgraded my plan from Premium to Premium Family.2/ I am required to verify my address (https://www.spotify.com/uk/family/setup/) 3/ The autocomplete in the "Your home...

  • Casual Listener
  • Plan - Spotify Premium Family Premium Country - Czechia     My Question or Issue 1/ I have upgraded my plan from Premium to Premium Family. 2/ I am required to verify my address...
  • Maxim
  • Spotify Star
  • 606 Views
  • 1 replies
  • 0 likes
  • Account
  • 606 Views
  • 1 replies
  • 0 likes

I can't change my personal account details.HELP!

I created my account on Facebook, but recently I unlinked my Facebook account, and it seems that I cannot edit my email, gender, and birthday. Can someone help? *community rock star edit - removed personal info*

  • Casual Listener
  • I created my account on Facebook, but recently I unlinked my Facebook account, and it seems that I cannot edit my email, gender, and birthday. Can someone help?   *community rock star edit - r...
  • Billy-J
  • Spotify Star
  • 653 Views
  • 5 replies
  • 0 likes
  • Account
    Free
  • 653 Views
  • 5 replies
  • 0 likes

Account Down and No word from anybody at Spotify

I have been without spotify for over a week now I have sent 3 emails to Spotify with no response. When I log in it states I have a free account and online shows no reciepts or payment history. I am being charged for a service that I a not recieving. ...

  • Visitor
  • I have been without spotify for over a week now I have sent 3 emails to Spotify with no response. When I log in it states I have a free account and online shows no reciepts or payment history. I am b...
  • Benlee12123b
  • Composer
  • 1681 Views
  • 2 replies
  • 0 likes
  • 1681 Views
  • 2 replies
  • 0 likes

Solved!! Invited to Rising Stars, no rank yet?

Hello, I was recently announced as a new Rising Star in the announcement blog post, but I have no received my new rank yet. I am still a Music Fan The blog post can be found here: http://community.spotify.com/t5/Spotify-Community-Blog/Put-your-hands-...

  • Community Legend
  • Hello,   I was recently announced as a new Rising Star in the announcement blog post, but I have no received my new rank yet. I am still a Music Fan   The blog post can be found her...
  • EthanS1
  • Community Legend
  • 1352 Views
  • 6 replies
  • 0 likes
  • Account
    Other
  • 1352 Views
  • 6 replies
  • 0 likes

Superuser Contribution I Can't Edit Profile

I am unable to edit my profile. Can you please help me? I will give you my email address as soon as possible.

  • Casual Listener
  • I am unable to edit my profile.  Can you please help me? I will give you my email address as soon as possible.
  • Benlee12123b
  • Composer
  • 1000 Views
  • 6 replies
  • 0 likes
  • Account
  • 1000 Views
  • 6 replies
  • 0 likes

Solved!! Can't change my email address

I would like to change my email. I navigated through the typical channels. https://www.spotify.com/au/account/profile/ and pressed the Edit Profile button. For which im presented with a form where all the fields are grayed out. I did find a post sayi...

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  • Newbie
  • I would like to change my email. I navigated through the typical channels. https://www.spotify.com/au/account/profile/ and pressed the Edit Profile button.   For which im presented with a form...
  • Benlee12123b
  • Composer
  • 13046 Views
  • 2 replies
  • 0 likes
  • Account
  • 13046 Views
  • 2 replies
  • 0 likes

Email incorrectly assigned when creating account through Facebook

PlanPremiumCountryUSAOperating SystemWindows 10 My Question or IssueMy email was incorrectly assigned when creating account through Facebook, for some reason it assigned an old email that I no longer have access to. I can't change it from the Account...

  • Casual Listener
  • Plan Premium Country USA Operating System Windows 10   My Question or Issue My email was incorrectly assigned when creating account through Facebook, for some reason it assigned an old e...
  • Benlee12123b
  • Composer
  • 690 Views
  • 2 replies
  • 0 likes
  • Account
  • 690 Views
  • 2 replies
  • 0 likes

Superuser Contribution BASE.BE - Stopping collaboration

PlanFree/PremiumCountryBelgium Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android 10My Question or IssueFrom 16th november, Spotify will stop collaboration with the mobile operator ...

  • Visitor
  • Plan Free/Premium Country Belgium   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android 10 My Question or I...
  • Mihail
  • Spotify Legend
  • 758 Views
  • 4 replies
  • 0 likes
  • Account
    Subscription
  • 758 Views
  • 4 replies
  • 0 likes

Solved!! I Did the RSP Form can A Mod Take a Look at it And Message me my Results

Hello I did the RSP Form (I Was so Lucky To Get a chance) A While ago when will i Mod Message Me if a Mod is Reading this Please Private Message me So we can talk about this Cant Wait!

  • Composer
  • Hello I did the RSP Form (I Was so Lucky To Get a chance) A While ago when will i Mod Message Me if a Mod is Reading this Please Private Message me So we can talk about this Cant Wait! 
  • Billy-J
  • Spotify Star
  • 639 Views
  • 7 replies
  • 1 likes
  • Other
  • 639 Views
  • 7 replies
  • 1 likes

Superuser Contribution Song playback problems

For a few days I have had problems playing my playlists because when listening to a song the song is paused or skipped, and on several occasions it changes to unknown playlists that I have never searched for.I have already uninstalled the app and hav...

  • Casual Listener
  • For a few days I have had problems playing my playlists because when listening to a song the song is paused or skipped, and on several occasions it changes to unknown playlists that I have never sear...
  • Ver
  • Spotify Legend
  • 737 Views
  • 3 replies
  • 0 likes
  • Other
  • 737 Views
  • 3 replies
  • 0 likes

Solved!! Total Lost :( How can i write a Spotify User? How can I merge previous publications in one account?

PlanFree / Spotify for ArtistsCountryGermanyDevicePCOperating SystemWin 10 My Question or IssueNever was so lost before, i always thought i know how to compute - **bleep** i am so sorryI think i have a Spotify for Artist from Distrokid named "Magical...

  • Casual Listener
  • Plan Free / Spotify for Artists Country Germany Device PC Operating System Win 10   My Question or Issue Never was so lost before, i always thought i know how to compute - **bleep** i ...
  • MagicalKids
  • Casual Listener
  • 824 Views
  • 2 replies
  • 0 likes
  • Account
  • 824 Views
  • 2 replies
  • 0 likes

Superuser Contribution how to cancel my account without facebook

hi im a premium user and i wish to discontinue my contract eith spotify. i had also for a period of time deleted my facebook account. when i try to cancel it i am propmted to "authorize using facebook" however this just brings up a mistake popup. ple...

  • Visitor
  • hi im a premium user and i wish to discontinue my contract eith spotify. i had also for a period of time deleted my facebook account. when i try to cancel it i am propmted to "authorize using f...
  • Elena
  • Moderator
  • 1533 Views
  • 4 replies
  • 0 likes
  • 1533 Views
  • 4 replies
  • 0 likes