Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Visitor
83252 Views
29 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Visitor
104205 Views
10 replies
3 likes
PlanSpotify Premium DuoCountryNorth AmericaDevicePC, Samsung S20+Operating SystemAndroid 11My Question or IssueHi, as stated in the subject line, I've been battling with a hacker all morning and only just recently managed to get them off of my accoun...
Plan Spotify Premium Duo Country North America Device PC, Samsung S20+ Operating System Android 11 My Question or Issue Hi, as stated in the subject line, I've been battling with a hacker al...
Moderator
539 Views
1 replies
2 likes
PlanFree/PremiumCountryusDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)hp chromebookOperating System(iOS 10, Android Oreo, Windows 10,etc.)windows 10My Question or Issueits been a while since i used spotify but i came back today and i coul...
Plan Free/Premium Country us Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) hp chromebook Operating System (iOS 10, Android Oreo, Windows 10,etc.) windows 10 My Quest...
Spotify Legend
498 Views
1 replies
0 likes
Hello. I presently have a family member account and would like to change to family owner account. However I don't want to lose my playlists.How shall I proceed?Thanks,
Hello. I presently have a family member account and would like to change to family owner account. However I don't want to lose my playlists. How shall I proceed? Thanks,
Spotify Legend
575 Views
1 replies
0 likes
On Spotify for Artists, I tried to add a second 'Artist Playlist' to my artist profile, after having one playlist on there for nearly a month with no issues. Since trying to add this second playlist, my profile keeps removing both artist playlists an...
On Spotify for Artists, I tried to add a second 'Artist Playlist' to my artist profile, after having one playlist on there for nearly a month with no issues. Since trying to add this second playlist,...
Spotify Legend
636 Views
1 replies
0 likes
PlanFreeCountryIndiaDevicedesktopOperating Systemwindows 10 My Question or IssueNo matter how many times i reset my password im unable to login , can only login with the email method (without password way on mobile)Right after when i reset password ,...
Plan Free Country India Device desktop Operating System windows 10 My Question or Issue No matter how many times i reset my password im unable to login , can only login with the emai...
Spotify Legend
574 Views
1 replies
0 likes
Today at 4:21 AM I received an email that my email address on Spotify got changed and that I should confirm it. The problem is though that I don't even have Spotify! (Just made this account to post the issue) and that I was even asleep during the tim...
Today at 4:21 AM I received an email that my email address on Spotify got changed and that I should confirm it. The problem is though that I don't even have Spotify! (Just made this account to post t...
Spotify Legend
472 Views
1 replies
0 likes
Recently downloaded my personal data in hopes of finding a specific song I played before but when I extracted the RAR I was greeted with all these json files and with no idea which file to open and how to decode the values to get the name of the song...
Recently downloaded my personal data in hopes of finding a specific song I played before but when I extracted the RAR I was greeted with all these json files and with no idea which file to op...
Casual Listener
7002 Views
6 replies
1 likes
PlanPremiumCountryU.S.DeviceGoogle Pixel 3A XLOperating SystemAndroid version 11 I created a blank playlist, earlier, because I thought of an idea to mess with, for whenever. I just looked in my playlist section, and I saw that it's not there. Either...
Plan Premium Country U.S. Device Google Pixel 3A XL Operating System Android version 11 I created a blank playlist, earlier, because I thought of an idea to mess with, for whenever. I...
Roadie
788 Views
2 replies
0 likes
PlanPremium DuoCountryThe Netherlands (NL)DeviceMacbook Pro (2017)Operating SystemMacOS CatalinaMy Question or IssueToday I have signed up for spotify with the Premium Duo plan. After signing up and verification via iDeal I got an e-mail to add my ad...
Plan Premium Duo Country The Netherlands (NL) Device Macbook Pro (2017) Operating System MacOS Catalina My Question or Issue Today I have signed up for spotify with the Premium Duo plan. Aft...
Moderator
501 Views
1 replies
0 likes
Basically, I want to change the email address associated with an account. Can the old email then open its own new account?The reason is I want to take over an account that I shared which knows me very well at this stage.
Basically, I want to change the email address associated with an account. Can the old email then open its own new account? The reason is I want to take over an account that I shared which knows me v...
Spotify Star
516 Views
1 replies
0 likes
PlanFreeCountryCanadaDeviceLenovo Thinkpad T430Operating SystemWindows 10 My Question or IssueSomeone is on my account and I can't get them off. I've reset my password 3 times in the last 10 minutes, remotely logged all devices out of my account twic...
Plan Free Country Canada Device Lenovo Thinkpad T430 Operating System Windows 10 My Question or Issue Someone is on my account and I can't get them off. I've reset my passw...
Spotify Star
545 Views
1 replies
0 likes
My Artist Account has been disabled. I’ve contacted support and in order to verify that it’s my account, I’m being asked to name a song title from my “Liked Songs”. I’m told I have two attempts to get a correct answer. I don’t remember “liking” any s...
My Artist Account has been disabled. I’ve contacted support and in order to verify that it’s my account, I’m being asked to name a song title from my “Liked Songs”. I’m told I have two attempts to ge...
Spotify Star
814 Views
1 replies
0 likes
Hey maybe I've missed how tk do this. But when I go to bed I occasionally want to listen to a song but I can't sleep with music going so I'll listen to a song or two then have to get up to turn it off. It would be nice if I could add a few songs to t...
Hey maybe I've missed how tk do this. But when I go to bed I occasionally want to listen to a song but I can't sleep with music going so I'll listen to a song or two then have to get up to turn it of...
Moderator
488 Views
2 replies
0 likes
PlanPremiumCountryNorwayDeviceIPhone X proOperating SystemiOS 14.4 My Question or IssueWhen I open the spotify app on my mobile, I get a notification to verify my email. Looking away from that I already have done that before, I thought yeah whatever ...
Plan Premium Country Norway Device IPhone X pro Operating System iOS 14.4 My Question or Issue When I open the spotify app on my mobile, I get a notification to verify my email. Look...
Spotify Star
1133 Views
1 replies
1 likes
Hello, today I received an e-mail from the support saying there was a suspicious activity. I've read that most of you got the same e-mail. Is there something I need to worry about? I've removed all the apps that my Spotify was connected to. But I don...
Hello, today I received an e-mail from the support saying there was a suspicious activity. I've read that most of you got the same e-mail. Is there something I need to worry about? I've remove...
Spotify Star
982 Views
1 replies
0 likes
Hello, I Been With Spotify For a While Now. I am A Spotify Artist. And Been Trying to Become a Rockstar Wich Boom A Few Mouths ago I did It I Got The quiz and Got the Golden Chance (ANY MOD WHO NEEDS PROOF Message ME) As me trying to be Helpful i Lik...
Hello, I Been With Spotify For a While Now. I am A Spotify Artist. And Been Trying to Become a Rockstar Wich Boom A Few Mouths ago I did It 🙂 I Got The quiz and Got the Golden Chance (ANY ...
Moderator
824 Views
1 replies
0 likes
I have the duo plan and I cannot enter the account because it asks me for email confirmation, but the confirmation email does not arrive and all the information is fine
I have the duo plan and I cannot enter the account because it asks me for email confirmation, but the confirmation email does not arrive and all the information is fine
Spotify Legend
5732 Views
2 replies
0 likes
Inevitibly, I end up playing entire playlists and radio stations several times before I notice they're being repeated. I really do not like this, I never want to play a song or playlist on repeat. I know how to disable this on a one-off basis. I shou...
Inevitibly, I end up playing entire playlists and radio stations several times before I notice they're being repeated. I really do not like this, I never want to play a song or playlist on r...
Roadie
1039 Views
1 replies
2 likes
The support system is so obtuse that this is the only way I can ask this questionI have searched and there are no solutionsThe desktop app will not play any podcasts.I have reinstalled and restarted, mobile app works fine but desktop will play neithe...
The support system is so obtuse that this is the only way I can ask this question I have searched and there are no solutions The desktop app will not play any podcasts. I have reinstalled an...
Spotify Star
1286 Views
1 replies
1 likes
My account kept getting accessed by other users without my knowledge until I worked with Spotify to get it fixed and more security. However, now my listening history and list of favorite songs/artists/albums is now full of hundreds of things from the...
My account kept getting accessed by other users without my knowledge until I worked with Spotify to get it fixed and more security. However, now my listening history and list of favorite songs/artist...
Spotify Star
501 Views
1 replies
0 likes
