Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80349 Views

9 replies

2 likes

Account
Login
  • 80349 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653669 Views

13 replies

4 likes

Account
  • 653669 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734071 Views

18 replies

29 likes

  • 734071 Views
  • 18 replies
  • 29 likes

Superuser Contribution Unable to login on android app

I am unable to login via the App on Android. The username and password combination is correct as I am able to login on the web platform. Whenever I type in the credentials, I get the error message that I am offline. I have verified that I am connecte...

Visitor

I am unable to login via the App on Android. The username and password combination is correct as I am able to login on the web platform. Whenever I type in the credentials, I get the error message th...

Ivan

Spotify Legend

492 Views

1 replies

0 likes

Account
Login
  • 492 Views
  • 1 replies
  • 0 likes

Superuser Contribution Created account doesn't exist

PlanFree CountrySlovenia Operating SystemWindows 10 My Question or IssueHello there!I'm trying to make my dad a Spotify account but when I do it says that the email is already used for an account, but whenever I try to do the "lost password" method i...

Visitor

Plan Free   Country Slovenia   Operating System Windows 10   My Question or Issue Hello there! I'm trying to make my dad a Spotify account but when I do it says that the e...

YulTheWizard

Composer

600 Views

2 replies

0 likes

Account
Login
  • 600 Views
  • 2 replies
  • 0 likes

Solved!! Change name and email on spotify account that is connected to Facebook help

PlanPremiumCountryAustraliaDevicePC, Samsung S10Operating SystemWindow 10, Android My Question or IssueHello, I would like to disconnect my Spotify account from Facebook. I've already searched for the answer to my question but wasn't getting anywhere...

Casual Listener

Plan Premium Country Australia Device PC, Samsung S10 Operating System Window 10, Android   My Question or Issue Hello, I would like to disconnect my Spotify account from Facebook. I'v...

toachmeister

Casual Listener

900 Views

2 replies

0 likes

Account
Premium
  • 900 Views
  • 2 replies
  • 0 likes

Superuser Contribution Account non existant and also exists

PlanFree/PremiumCountryNorway My Question or IssueVisiting my father and he was setting up a new phone, wanted to get him started on Spotify and set up an account. When trying to create a new one it says it exists, when trying to reset password it sa...

Newbie

Plan Free/Premium Country Norway   My Question or Issue Visiting my father and he was setting up a new phone, wanted to get him started on Spotify and set up an account. When trying to cre...

Ivan

Spotify Legend

903 Views

1 replies

0 likes

Account
Login
  • 903 Views
  • 1 replies
  • 0 likes

Superuser Contribution Some songs are not available in new markets

Spotify became available in Balkan countries 2 weeks ago, sounds nice. I downloaded Spotify, bought Premium but I realized that my favorite songs/albums are not available in Kosovo. I checked the available markets and result is: "available_markets" :...

Casual Listener

Spotify became available in Balkan countries 2 weeks ago, sounds nice. I downloaded Spotify, bought Premium but I realized that my favorite songs/albums are not available in Kosovo. I checked the ava...

MafeG

Spotify Legend

1098 Views

3 replies

2 likes

Account
Other
  • 1098 Views
  • 3 replies
  • 2 likes

Superuser Contribution Change Username / Profile name

As a retired database administrator and designer for over 50 years.... the inability to change one's username is hyperbolic nonsense. The excuse Spotify uses is nothing but immature and irresponsible. Changing a username is literally the most trivial...

Casual Listener

As a retired database administrator and designer for over 50 years.... the inability to change one's username is hyperbolic nonsense. The excuse Spotify uses is nothing but immature and irresponsible...

Ivan

Spotify Legend

1339 Views

3 replies

1 likes

Account
Free
Premium
Security
Unlimited
  • 1339 Views
  • 3 replies
  • 1 likes

Superuser Contribution CONNEXION COMPTE PREMIUM AVEC FACEBOOK IMPOSSIBLE

Bonjour, Depuis au moins deux jours, impossible de me connecter avec mon compte premium créer via FACEBOOK. C'est la première fois que je rencontre un problème avec SPOTIFY.J'ai déjà consulté les aides suivantes sans succès : https://support.spotify....

Casual Listener

Bonjour,   Depuis au moins deux jours, impossible de me connecter avec mon compte premium créer via FACEBOOK. C'est la première fois que je rencontre un problème avec SPOTIFY. J'ai déjà consu...

Mihail

Spotify Legend

585 Views

3 replies

0 likes

Login
  • 585 Views
  • 3 replies
  • 0 likes

Superuser Contribution Need help retrieving my acount..

PlanPremiumCountryUSADeviceiPhone 11 & Windows 10Operating SystemiOS 10 & Windows 10 My Question or IssueI had my account connected to Facebook. I delete my Facebook account and so I decide to unlink it with my Spotify. I didn't have a problem for a ...

Visitor

  Plan Premium Country USA Device iPhone 11 & Windows 10 Operating System iOS 10 & Windows 10   My Question or Issue I had my account connected to Facebook. I delete my F...

Ivan

Spotify Legend

413 Views

1 replies

0 likes

Account
Login
  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution Posting a playlist on Facebook

My Question or IssueTrying to upload/post a Playlist on Facebook. Doesn't work

Regular

My Question or Issue Trying to upload/post a Playlist on Facebook. Doesn't work  

Peter

Spotify Legend

460 Views

1 replies

0 likes

Premium
  • 460 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot gather Spotify data

I've requested Spotify to gather my data a while ago and now that it has arrived I cannot download it because Spotify asks me to reauthenticate with Facebook for security purposes. Exact message: "For security purposes we need you to re-authenticate ...

Visitor

I've requested Spotify to gather my data a while ago and now that it has arrived I cannot download it because Spotify asks me to reauthenticate with Facebook for security purposes. Exact message: "Fo...

Xenia

Moderator

599 Views

1 replies

0 likes

Account
Other
  • 599 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can’t log in and reset password

Hello!My friend signed up ages ago and doesn’t remember the password. Whenever he tries to Log In using his email address, and use the forgot password option, it says, "The username or email you provided is not associated with an active Spotify accou...

Casual Listener

Hello! My friend signed up ages ago and doesn’t remember the password. Whenever he tries to Log In using his email address, and use the forgot password option, it says, "The username or email y...

Jutta911

Casual Listener

1188 Views

2 replies

0 likes

Account
Login
  • 1188 Views
  • 2 replies
  • 0 likes

Superuser Contribution I lost account

My account was hacked. The cracker changed the account email and password. I can the login to the account and the e-mail to which it was registered. But the worst thing is not even that I lost my account. The account had a premium subscription, which...

Newbie

My account was hacked. The cracker changed the account email and password. I can the login to the account and the e-mail to which it was registered. But the worst thing is not even that I lost my acc...

Ivan

Spotify Legend

430 Views

1 replies

0 likes

Account
Premium
  • 430 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't edit profile or password after disconnecting Facebook

PlanPremiumCountryUSAOperating SystemWindowsMy Question or IssueI originally created a free account through my facebook account. I disconnected my Facebook account, but I cannot update my email address or create a new password. How do I get my accoun...

Visitor

Plan Premium Country USA Operating System Windows My Question or Issue I originally created a free account through my facebook account. I disconnected my Facebook account, but I cannot update ...

Elena

Moderator

631 Views

1 replies

0 likes

Account
Free
Premium
  • 631 Views
  • 1 replies
  • 0 likes

Profile Edit Problems

PlanStudent PremiumCountryUnited States of AmericaDeviceMacbook Pro 2018Operating SystemiOS 10 My Question or IssueI am trying to edit my username from a string of letters to my actual name. I try and edit my profile details, but the edit button is g...

Newbie

Plan Student Premium Country United States of America Device Macbook Pro 2018 Operating System iOS 10   My Question or Issue I am trying to edit my username from a string of letters to...

Billy-J

Spotify Star

417 Views

1 replies

0 likes

Account
  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account doesn't show up when you search for it

When I search for my account using either my username or my profile name it doesn't come up. I've asked friends to search for me and I've also searched on my other Spotify Premium account and I can't find this account. It is for a company that I work...

Casual Listener

When I search for my account using either my username or my profile name it doesn't come up. I've asked friends to search for me and I've also searched on my other Spotify Premium account and I can't...

YulTheWizard

Composer

4160 Views

8 replies

1 likes

Account
  • 4160 Views
  • 8 replies
  • 1 likes

Solved!! Creating new account with same email address

My Question or IssueI had closed my Spotify account which used a certain email address. I now want to create a new Spotify account using the same email address, but whenever I try to Sign Up, it says "This email is already connected to an account". M...

Casual Listener

My Question or Issue I had closed my Spotify account which used a certain email address. I now want to create a new Spotify account using the same email address, but whenever I try to Sign Up, it sa...

Vivek5

Casual Listener

10646 Views

2 replies

0 likes

Account
  • 10646 Views
  • 2 replies
  • 0 likes

Superuser Contribution How I can change my USER name (not DISPLAY name)

Hello!If there any way to change USER name, not DISPLAY name? For example this account have self-chosen name - https://open.spotify.com/user/hospitalrecordsI also represent a music-label and this name is very important for us, because we need to send...

Visitor

Hello! If there any way to change USER name, not DISPLAY name? For example this account have self-chosen name - https://open.spotify.com/user/hospitalrecords I also represent a music-label and this...

Elena

Moderator

467 Views

1 replies

0 likes

Account
  • 467 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot log in to TV app and xbox app

PlanPremium duoCountryFranceDeviceXbox, Philips TVOperating SystemWindows 10 and Android My Question or Issue Hi,I am logged to my computer app and my phone app and can play music but when I try to play the music on my xbox one or TV app, it asks me ...

Casual Listener

Plan Premium duo Country France Device Xbox, Philips TV Operating System Windows 10 and Android   My Question or Issue   Hi, I am logged to my computer app and my phone app and ...

jabermeh

Casual Listener

570 Views

2 replies

3 likes

Login
  • 570 Views
  • 2 replies
  • 3 likes

Someone made an account using my other email address. It was not me. I need to get it taken down.

Spoiler (Highlight to read) This account is not related to my main account other than being under my OTHER email. Someone just today registered an account using my other email address, not the one this account is under, but another email address of m...

Casual Listener

  This account is not related to my main account other than being under my OTHER email. Someone just today registered an account using my other email address, not the one this account is under,...

ohnukiss

Casual Listener

1357 Views

4 replies

0 likes

Account
Other
  • 1357 Views
  • 4 replies
  • 0 likes