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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2958 Views
  • 0 replies
  • 8 likes
  • Security
  • 2958 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 455743 Views
  • 973 replies
  • 109 likes
  • Account
  • 455743 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1202064 Views
  • 119 replies
  • 116 likes
  • Account
  • 1202064 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 110322 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 110322 Views
  • 72 replies
  • 12 likes

I no longer have access to my facebook and old email

(This is my new account) I made my other account a few years ago with my old Facebook and old email. I no longer have access to these accounts, and would like to cancel the account from charging my bank account. I can provide multiple sources of proo...

  • Visitor
  • (This is my new account) I made my other account a few years ago with my old Facebook and old email. I no longer have access to these accounts, and would like to cancel the account from charging my b...
  • OneByBoo
  • Roadie
  • 551 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 551 Views
  • 1 replies
  • 0 likes

Superuser Contribution No longer have access to account I am paying premium for.

PlanPremiumCountryUSA My premium account was only connected through a facebook account which I no longer have access to. I have already sent an email to customer support and they sent me to this community site, but all the people on here with the sam...

  • Visitor
  • Plan Premium Country USA  My premium account was only connected through a facebook account which I no longer have access to. I have already sent an email to customer support and they sent me...
  • Alex
  • Spotify Legend
  • 440 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 440 Views
  • 1 replies
  • 0 likes

De-linking from a banned PSN account

PlanPremiumCountryUSADevicePS4Operating SystemN/AMy Question or IssueOne of my secondary accounts were banned and I cannot de-link my secondary PSN account from my spotify account without signing in and I can't sign in because my secondary PSN accoun...

  • Casual Listener
  •   Plan Premium Country USA Device PS4 Operating System N/A My Question or Issue One of my secondary accounts were banned and I cannot de-link my secondary PSN account from my spotify a...
  • Billy-J
  • Spotify Star
  • 3258 Views
  • 4 replies
  • 0 likes
  • Account
  • 3258 Views
  • 4 replies
  • 0 likes

My facebook account got disabled and I dont know how to login to my account

PlanPremiumCountryUSADevicePC, iphone xrOperating SystemiOS windows My Question or IssueMy facebook account got disabled and I have all of my playlists and liked songs on my spotify account linked with my deleted facebook account and I dont know what...

  • Visitor
  •   Plan Premium Country USA Device PC, iphone xr Operating System iOS windows   My Question or Issue My facebook account got disabled and I have all of my playlists and liked song...
  • Billy-J
  • Spotify Star
  • 556 Views
  • 1 replies
  • 0 likes
  • Account
  • 556 Views
  • 1 replies
  • 0 likes

Solved!! Still don’t get Discover Weekly or any other recommended playlists

PlanPremiumCountryRussiaDevice(iPhone Operating System My Question or IssueI’ve been using Spotify for almost 4 weeks, I have many tracks in my favorites, I created many playlists and still don’t have Discover Weekly or any other recommendations. Onl...

  • Newbie
  • Plan Premium Country Russia Device (iPhone 😎 Operating System   My Question or Issue I’ve been using Spotify for almost 4 weeks, I have many tracks in my favorites, I created many play...
  • Billy-J
  • Spotify Star
  • 673 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 673 Views
  • 2 replies
  • 0 likes

"No interent"

PlanFreeCountryAustraliaDeviceAcer SwiftOperating SystemWindows 10 My Question or IssueI can't log in to my Spotify on my laptop because it says there is no internet and error code:accesspoint:31 but I am connected to the internet- how can I fix this...

  • Casual Listener
  • Plan Free Country Australia Device Acer Swift Operating System Windows 10   My Question or Issue I can't log in to my Spotify on my laptop because it says there is no internet and erro...
  • Joel-M
  • Composer
  • 1687 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Login
  • 1687 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Can't login - says I'm offline. Suggested workaround doesn't work

Premium, Canada, Oneplus 5, android 9Issue started off with "no internet connection available" when I was on either wifi (tried multiple networks) or mobile data. Tried toggling offline mode on/off, as well as airplane mode. No luck. Restarted phone....

  • Casual Listener
  • Premium, Canada, Oneplus 5, android 9 Issue started off with "no internet connection available" when I was on either wifi (tried multiple networks) or mobile data. Tried toggling offline mode...
  • Mihail
  • Spotify Legend
  • 14696 Views
  • 11 replies
  • 0 likes
  • Login
  • 14696 Views
  • 11 replies
  • 0 likes

Lyrics not showing up

First of all, sorry for bad english, hope you guys can at least understand me. So, I'm from Brazil and like you guys know Spotify launched lyrics for us on July 1, 2020. But I have not yet received this feature. I've tried everything.Uninstall and In...

  • Visitor
  • First of all, sorry for bad english, hope you guys can at least understand me.   So, I'm from Brazil and like you guys know Spotify launched lyrics for us on July 1, 2020. But I have not yet r...
  • Billy-J
  • Spotify Star
  • 1008 Views
  • 1 replies
  • 1 likes
  • 1008 Views
  • 1 replies
  • 1 likes

Are minutes counted when Spotify is playing on another device?

Hi there! When I listen to music on another device (e.g. speaker), it doesn't show on Friend Activity. However, if I'm playing directly from my laptop and phone, it shows. Why is that? Also, do minutes listened to on another device also count towards...

  • Newbie
  • Hi there!   When I listen to music on another device (e.g. speaker), it doesn't show on Friend Activity. However, if I'm playing directly from my laptop and phone, it shows. Why is that? &nbs...
  • AdamDamon
  • Spotify Star
  • 16736 Views
  • 1 replies
  • 4 likes
  • Account
    Premium
  • 16736 Views
  • 1 replies
  • 4 likes

Please delete.

Please delete.

  • Newbie
  • Please delete.
  • Billy-J
  • Spotify Star
  • 445 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 445 Views
  • 1 replies
  • 0 likes

account no longer exists, can't retrieve

For years I've had a free Spotify plan and was perpetually logged in both on my Mac laptop and iPhone. Several months ago I changed my Instagram username and within seconds of changing it I was logged out of my Spotify account on both devices and my ...

  • Casual Listener
  • For years I've had a free Spotify plan and was perpetually logged in both on my Mac laptop and iPhone. Several months ago I changed my Instagram username and within seconds of changing it I was logge...
  • Billy-J
  • Spotify Star
  • 1068 Views
  • 3 replies
  • 0 likes
  • Account
    Free
  • 1068 Views
  • 3 replies
  • 0 likes

Playlists

Plan PremiumCountry RussiaOperating System Windows 10My Question or IssueHello, I use the service for a month, during this time I did not receive a single "Discover Weekly" playlist. What should I do to make it appear?

  • Visitor
  •   Plan Premium Country Russia Operating System Windows 10 My Question or Issue Hello, I use the service for a month, during this time I did not receive a single "Discover Wee...
  • Billy-J
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • Other
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant change any of my personal info

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI linked my account with my facebook years ago but have since deleted my facebook. Id like to...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I linke...
  • Ver
  • Spotify Legend
  • 385 Views
  • 1 replies
  • 1 likes
  • Account
  • 385 Views
  • 1 replies
  • 1 likes

I cant log in my account

PlanPremiumCountryIsraelDeviceSamsung Galaxy note 20Operating SystemAndroid Oreo My Question or IssueI have another account and beacuse I don't remember the password I cant log in to it so I opened a new Spotify account. I can't log in to my email ei...

  • Newbie
  • Plan Premium Country Israel Device Samsung Galaxy note 20 Operating System Android Oreo   My Question or Issue I have another account and beacuse I don't remember the password I ...
  • MichaelSawers
  • Regular
  • 453 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 453 Views
  • 1 replies
  • 0 likes

no access to Premium version after password reset

After resetting my password on Spotify Premium I have no longer access to my Premium account. It only gives me access to my old Premium-Free account which has a different username.

  • Visitor
  • After resetting my password on Spotify Premium I have no longer access to my Premium account. It only gives me access to my old Premium-Free account which has a different username.
  • Joel-M
  • Composer
  • 389 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 389 Views
  • 1 replies
  • 0 likes

Facebook Email Address and Spotify Email Address Differ

My account is logged in through Facebook. I have since updated my email address for Facebook. Annoyingly, this update has not come through on my Spotify account. So any emails I get I can't see because they're being sent to an email address which is ...

  • Newbie
  • My account is logged in through Facebook. I have since updated my email address for Facebook. Annoyingly, this update has not come through on my Spotify account. So any emails I get I can't see becau...
  • Joel-M
  • Composer
  • 547 Views
  • 1 replies
  • 0 likes
  • 547 Views
  • 1 replies
  • 0 likes

Unable to login to Spotify app on a Roku TV

Trying to setup Spotify on a Roku TV - TCL Series 8.I've gone through the pairing process with the code and website. I am able to see my profile at the launch screen within Spotify. however, when I click on it to log in, I receive an error message th...

  • Visitor
  • Trying to setup Spotify on a Roku TV - TCL Series 8. I've gone through the pairing process with the code and website. I am able to see my profile at the launch screen within Spotify. however, when I...
  • Billy-J
  • Spotify Star
  • 2357 Views
  • 5 replies
  • 0 likes
  • Account
  • 2357 Views
  • 5 replies
  • 0 likes

Superuser Contribution Searching for Playlists/Users without using link

My Question or IssueDear Spotify Community, I have created an account called MOKOH Music and have made a few public playlists. I know i can share the profile and the lists through sending people the links provided, but I am wondering why it is not po...

  • Casual Listener
  • My Question or Issue Dear Spotify Community, I have created an account called MOKOH Music and have made a few public playlists. I know i can share the profile and the lists through sending people t...
  • Mihail
  • Spotify Legend
  • 920 Views
  • 3 replies
  • 0 likes
  • Account
  • 920 Views
  • 3 replies
  • 0 likes

Superuser Contribution In my account I can't use the premium benefits.

I'm in a family plan but I am the only one that can't use premium. In the family plan my account appears but can't use it. Why and how can i fix it?

  • Casual Listener
  • I'm in a family plan but I am the only one that can't use premium. In the family plan my account appears but can't use it. Why and how can i fix it?
  • Xenia
  • Moderator
  • 562 Views
  • 5 replies
  • 1 likes
  • Account
    Free
    Other
    Premium
  • 562 Views
  • 5 replies
  • 1 likes

Superuser Contribution liked songs always shuffle completely

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryGermanyDeviceHuawei P8-LightOperating SystemAndroid My Question or IssueHi everyone,actually i have got two issues...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Germany Device Huawei P8-Light Operating System An...
  • Mihail
  • Spotify Legend
  • 1657 Views
  • 2 replies
  • 0 likes
  • Login
    Other
    Premium
  • 1657 Views
  • 2 replies
  • 0 likes