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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

285797 Views

529 replies

34 likes

Account
Free
  • 285797 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13591 Views

6 replies

11 likes

Security
  • 13591 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539592 Views

990 replies

114 likes

Account
  • 539592 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129536 Views

74 replies

12 likes

Account
Login
Premium
  • 129536 Views
  • 74 replies
  • 12 likes

Cannot change profile information on account that started from Facebook

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My Username at the moment is a string of numbers, and after looking through the internet for answ...

Visitor

Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   My U...

user-removed

Not applicable

551 Views

2 replies

0 likes

Account
Premium
  • 551 Views
  • 2 replies
  • 0 likes

Superuser Contribution random people logging in

for the past few days i have gotten messages from spotify about someone from the united states logging into my account, I changed my password, revoked accesses and signed out everywhere, a few minutes later, the message pops back out again saying tha...

Casual Listener

for the past few days i have gotten messages from spotify about someone from the united states logging into my account, I changed my password, revoked accesses and signed out everywhere, a few minute...

Alex

Spotify Legend

620 Views

2 replies

0 likes

Account
Login
  • 620 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to Login or Reset Password.

PlanPremiumCountryAustraliaDeviceiPhone XSOperating SystemWindows 10 My Question or IssueMy main account is unable to Login or Reset Password? Any reason why this is?

Casual Listener

Plan Premium Country Australia Device iPhone XS Operating System Windows 10   My Question or Issue My main account is unable to Login or Reset Password? Any reason why this is?  ...

Alex

Spotify Legend

960 Views

4 replies

0 likes

Account
  • 960 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Random music plays on web player

Unknown music plays on Web Player (chrome) randomly while listening to my own playlist on my mobile. This happens even when I have "sign out everywhere".

Casual Listener

Unknown music plays on Web Player (chrome) randomly while listening to my own playlist on my mobile. This happens even when I have "sign out everywhere".  

Ivan

Spotify Legend

3503 Views

1 replies

0 likes

music
  • 3503 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alexa Spotify Skill & Devices Available

PlanPremiumCountryRomania My Question or IssueYesterday I had a few connectivity issues with Alexa and I tried to disable and re-enable the skill but I can no longer re-enable due to 'geographical restrictions' although it's available in my country. ...

Casual Listener

Plan Premium Country Romania   My Question or Issue Yesterday I had a few connectivity issues with Alexa and I tried to disable and re-enable the skill but I can no longer re-enable due to...

DarrenReynolds

Music Fan

1108 Views

2 replies

0 likes

Other
  • 1108 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't log out when switching between accounts

PlanPremiumCountryNZDeviceSamsung Galaxy Tab S2Operating SystemAndroid 7.0 My Question or IssueI have the family premium account and when I log out of my account and open with one of my family members, and decide I want to log out of their account, u...

Newbie

Plan Premium Country NZ Device Samsung  Galaxy Tab S2 Operating System Android 7.0   My Question or Issue I have the family premium account and when I log out of my account and op...

Eni

Moderator

487 Views

1 replies

0 likes

Premium
  • 487 Views
  • 1 replies
  • 0 likes

American in Taiwan and can't use spotify.

Ok so I recently moved to Taiwan from the US. The first few weeks my US account worked fine but last week it stopped and said wrong country. So I then made a Taiwanese account which stopped working after a week and asks me to go to premium. I then tr...

Casual Listener

Ok so I recently moved to Taiwan from the US. The first few weeks my US account worked fine but last week it stopped and said wrong country. So I then made a Taiwanese account which stopped working a...

alankemsley

Visitor

2946 Views

3 replies

0 likes

Account
Premium
Subscription
  • 2946 Views
  • 3 replies
  • 0 likes

Superuser Contribution In Guyane see Spotify is currently not available in your country.

Plan PremiumCountry France (French Guiana department) Device Web AppOperating System Linux My Question or IssueI'm in the French department of Guyane (aka French Guiana). I'm in France, the Euro is the local currency. Let me quote Wikipedia "French G...

Casual Listener

Plan Premium Country France (French Guiana department)   Device Web App Operating System Linux   My Question or Issue I'm in the French department of Guyane (aka French Guiana). I'...

kourou

Casual Listener

1483 Views

2 replies

0 likes

Login
Premium
  • 1483 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unknown Device Log In

Spoiler (Highlight to read) An unknown device has been in my spotify, it’s mi box 4 but I don’t even use a smart TV. Even though I tried to delete the device permanently it is still there. I’ve alredy tried logging out from all the devices but it did...

Visitor

  An unknown device has been in my spotify, it’s mi box 4 but I don’t even use a smart TV. Even though I tried to delete the device permanently it is still there. I’ve alredy tried logging out ...

Mihail

Spotify Legend

769 Views

1 replies

0 likes

Account
Login
  • 769 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why can't I change the country of region?

hello, I am using the Premium service right now. And my husband help me to pay from his German bankcard. I used to pay my account by my British bank card and got Spotify UK music playlist' recommendations. But since I changed the payment card, I star...

Casual Listener

hello,    I am using the Premium service right now. And my husband help me to pay from his German bankcard. I used to pay my account by my British bank card and got Spotify UK music playl...

Jeremy

Spotify Legend

2914 Views

4 replies

0 likes

Account
  • 2914 Views
  • 4 replies
  • 0 likes

Superuser Contribution [All Platforms] My Local Files records and stores my Google Assistant searches.

Not sure why Spotify is recording and then storing my google assistant voiced searches in my local files but i find it to be disturbing and an invasion of privacy. How do i remove this spying action from my account and delete those "voice searches"/ ...

Visitor

Not sure why Spotify is recording and then storing my google assistant voiced searches in my local files but i find it to be disturbing and an invasion of privacy.  How do i remove this spying a...

Elena

Moderator

1217 Views

1 replies

0 likes

All Platforms
  • 1217 Views
  • 1 replies
  • 0 likes

My account is hacked

When someone hacked my account he changed my email, password and bought subscription. How do I get back access to my account and my money *community rock star edit - removed personal info*

Visitor

When someone hacked my account he changed my email, password and bought subscription. How do I get back access to my account and my money   *community rock star edit - removed personal info*

Billy-J

Spotify Star

790 Views

1 replies

0 likes

  • 790 Views
  • 1 replies
  • 0 likes

Superuser Contribution Security breach in Spotify premium accounts

Last tuesday, for the second time in 1 year i believe, someone hacked into my spotify premium account and changed the email adress. For the second time, Spotify suggested this was a problem of mine (security issues). I have many accounts in different...

Newbie

  Last tuesday, for the second time in 1 year i believe, someone hacked into my spotify premium account and changed the email adress. For the second time, Spotify suggested this was a problem o...

Pauldonnachie

Casual Listener

13732 Views

22 replies

6 likes

Security
  • 13732 Views
  • 22 replies
  • 6 likes

No "See How You Listened in 2020" Playlist.

I never got a "See how you listened in 2020" Playlist. This makes me sad because I love music and Spotify is my main platform for listening. Can Spotify please recognize this and if other people have the same problem then vote.

Casual Listener

I never got a "See how you listened in 2020" Playlist. This makes me sad because I love music and Spotify is my main platform for listening. Can Spotify please recognize this and if other people have...

STLBatman

Gig Goer

1146 Views

5 replies

1 likes

  • 1146 Views
  • 5 replies
  • 1 likes

Superuser Contribution Premium Individual to Family upgrade?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, we have one sibling in the family with a Premium Individual account. Now someone else ...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, ...

Jeremy

Spotify Legend

850 Views

3 replies

0 likes

Account
  • 850 Views
  • 3 replies
  • 0 likes

Why is there no link to 'Ask the Community' anywhere in the main pages of community.spotify.com?

Why did I have to google "Spotify answers, post a question" to get to the link? And why is it a 'mobile' link?https://community.spotify.com/t5/mobile/askaquestionpage?search_community=true

Regular

Why did I have to google "Spotify answers, post a question" to get to the link?   And why is it a 'mobile' link? https://community.spotify.com/t5/mobile/askaquestionpage?search_community=...

Billy-J

Spotify Star

552 Views

1 replies

0 likes

  • 552 Views
  • 1 replies
  • 0 likes

Solved!! Help! I cannot log in

Hi! Today I used Spotify(free not premium) in the afternoon. When I tried to listen to music at night, it had logged me out of my phone, iPad and my laptop. I tried to log in but it said my email/username or password was incorrect. Then I tried to us...

Newbie

Hi! Today I used Spotify(free not premium) in the afternoon. When I tried to listen to music at night, it had logged me out of my phone, iPad and my laptop. I tried to log in but it said my email/use...

Billy-J

Spotify Star

793 Views

1 replies

0 likes

  • 793 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family prem - missed payment has now deleted all playlists

I recently moved from Canada to Ireland with my family. It asked me to update my payment plans which I failed to do before it logged me and all my family out. I have set up the account again but 1) will not let me add any of the same family members b...

Casual Listener

I recently moved from Canada to Ireland with my family. It asked me to update my payment plans which I failed to do before it logged me and all my family out. I have set up the account again but 1) w...

CarlosE

Spotify Legend

1581 Views

3 replies

1 likes

  • 1581 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Issue connecting to Sonos Speakers from one particular Spotify account

PlanPremium FamilyCountryUKDeviceiPhone 11 Pro Max, MacBook Pro 2020, Dell Laptop, Sonos (circa 12 speakers over 2 locations, home and office, plus tested on a friend’s system).Operating SystemiOS 14, Mac OS, Windows 10 My Question or IssueFundamenta...

Casual Listener

Plan Premium Family Country UK Device iPhone 11 Pro Max, MacBook Pro 2020, Dell Laptop, Sonos (circa 12 speakers over 2 locations, home and office, plus tested on a friend’s system). Operating ...

Jeremy

Spotify Legend

1285 Views

3 replies

0 likes

Account
Other
Premium
  • 1285 Views
  • 3 replies
  • 0 likes

Superuser Contribution Songs do not appear on playlist

So whenever I want to move my liked songs to new playlist manually, they just do not appear in my playlist, the song count does go up whenever I add it and whenever in shuffle they do appear and play but I cant see them whenever I go on.

Visitor

So whenever I want to move my liked songs to new playlist manually, they just do not appear in my playlist, the song count does go up whenever I add it and whenever in shuffle they do appear and play...

Ivan

Spotify Legend

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes