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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156573 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156573 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10613 Views
  • 3 replies
  • 10 likes
  • Security
  • 10613 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506891 Views
  • 985 replies
  • 112 likes
  • Account
  • 506891 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124480 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124480 Views
  • 74 replies
  • 12 likes

I need help with my app it keeps Glitching

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Benlee12123b
  • Composer
  • 490 Views
  • 1 replies
  • 0 likes
  • Account
  • 490 Views
  • 1 replies
  • 0 likes

Alexa mini dot?

I had an email or message about a free Alexa mini dot a while ago now. I completed online to say there was a back log, to be sent later but still not received? Have Spotify abandoned this now?

  • Casual Listener
  • I had an email or message about a free Alexa mini dot a while ago now. I completed online to say there was a back log, to be sent later but still not received?  Have Spotify abandoned this no...
  • Benlee12123b
  • Composer
  • 625 Views
  • 5 replies
  • 0 likes
  • Account
    Free
  • 625 Views
  • 5 replies
  • 0 likes

can not change my mail and info. prohibition sign

hi i am a family member and i can not change my mail (and all the other informations on my profile) of spotify. I see a prohibition sign on my info. The mail will be deleted soon, and I can not access it anymore. My account was not linked to my faceb...

  • Newbie
  • hi i am a family member and i can not change my mail (and all the other informations on my profile) of spotify. I see a prohibition sign on my info. The mail will be deleted soon, and I can not acces...
  • Benlee12123b
  • Composer
  • 446 Views
  • 2 replies
  • 0 likes
  • Account
  • 446 Views
  • 2 replies
  • 0 likes

Password and suspicious activity

So I received an email from Spotify telling me they had changed my password due to suspicious activity. I didn't click any link to avoid phishing, I just opened the app and it asked me to login, and my password didn't work anymore, so I assumed the e...

  • Casual Listener
  • So I received an email from Spotify telling me they had changed my password due to suspicious activity. I didn't click any link to avoid phishing, I just opened the app and it asked me to login, and ...
  • Benlee12123b
  • Composer
  • 1266 Views
  • 3 replies
  • 0 likes
  • Account
  • 1266 Views
  • 3 replies
  • 0 likes

spotify free

hi, i recently downloaded spotify, the free version. it had unlimited skips and no ads, but when i used it outside today to listen to music and i came back home, it had 6 skips per hour and ads, i was just wondering why it had changed?

  • Casual Listener
  • hi, i recently downloaded spotify, the free version. it had unlimited skips and no ads, but when i used it outside today to listen to music and i came back home, it had 6 skips per hour and ads, i wa...
  • Benlee12123b
  • Composer
  • 1485 Views
  • 8 replies
  • 1 likes
  • 1485 Views
  • 8 replies
  • 1 likes

Solved!!Superuser Contribution Unusual activity for my account

PlanFamily PremiumCountryTurkeyDeviceHuawei P20 Lite and Lenovo G5080 laptopOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy recent listening activities with named "Aries, Cancer, Gemini , Taurus" are not listened by me....

  • Casual Listener
  •   Plan Family Premium Country Turkey Device Huawei P20 Lite and Lenovo G5080 laptop Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My recent...
  • Benlee12123b
  • Composer
  • 797 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Security
  • 797 Views
  • 4 replies
  • 0 likes

You do not have a Spotify account connected to your Google Account.

How do I link my google account to my spotify account so I can use my google account to login to spotify? Email is the same. I have disconnected google in connected apps, but that changed nothing.

  • Regular
  • How do I link my google account to my spotify account so I can use my google account to login to spotify?   Email is the same.     I have disconnected google in connected apps, bu...
  • Benlee12123b
  • Composer
  • 1850 Views
  • 1 replies
  • 0 likes
  • 1850 Views
  • 1 replies
  • 0 likes

Random Songs start playing on whatever device is active

PlanPremiumCountryGermanyDeviceWindows 10, Android, browser, app, whatever is active Since a few days random songs start playing in my queue. If there is a song running it gets interrupted. If there is none running it just starts. I noticed it while ...

  • Visitor
  • Plan Premium Country Germany Device Windows 10, Android, browser, app, whatever is active   Since a few days random songs start playing in my queue. If there is a song running it gets int...
  • Benlee12123b
  • Composer
  • 935 Views
  • 2 replies
  • 0 likes
  • Premium
    Security
  • 935 Views
  • 2 replies
  • 0 likes

Superuser Contribution how do I change my display name?

I know this seems like an incredibly stupid question since there's a spotify page about how to do this, but hear me out. the instructions they provide do not work and all that's there on that page is mobile directions. my mobile app doesn't look like...

  • Casual Listener
  • I know this seems like an incredibly stupid question since there's a spotify page about how to do this, but hear me out. the instructions they provide do not work and all that's there on that page is...
  • Benlee12123b
  • Composer
  • 1030 Views
  • 6 replies
  • 0 likes
  • Account
  • 1030 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Personalization

Why cant i remove stuff i dont want? Podcasts, rap caviar, daily wellness. I pay for premium, but its still like forced adverts. And pay for some real help centre staff.

  • Regular
  • Why cant i remove stuff i dont want? Podcasts, rap caviar, daily wellness. I pay for premium, but its still like forced adverts. And pay for some real help centre staff.
  • Benlee12123b
  • Composer
  • 1767 Views
  • 7 replies
  • 0 likes
  • 1767 Views
  • 7 replies
  • 0 likes

Can't change my email

Hi there, I signed up with Facebook originally and now I can't change my email address under profile, it's greyed out. I also would like to change my username. Thank you! Premium / CanadaMacBook Pro Catalina 10.15 / Chrome

  • Visitor
  • Hi there,  I signed up with Facebook originally and now I can't change my email address under profile, it's greyed out. I also would like to change my username. Thank you!   Premium /&nb...
  • Benlee12123b
  • Composer
  • 423 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 423 Views
  • 2 replies
  • 0 likes

Solved!! How do I change my username

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Benlee12123b
  • Composer
  • 519 Views
  • 1 replies
  • 0 likes
  • Account
  • 519 Views
  • 1 replies
  • 0 likes

advertising

Every two songs I listen, there is an advertising, how can I solve this without turning Premium please?PlanFreeCountryBrazilDevice(Samsung Galaxy j5 Prime)Operating System(Android 8.0)

  • Visitor
  • Every two songs I listen, there is an advertising, how can I solve this without turning Premium please? Plan Free Country Brazil Device (Samsung Galaxy j5 Prime) Operating System (Android 8.0...
  • Benlee12123b
  • Composer
  • 279 Views
  • 1 replies
  • 0 likes
  • Free
  • 279 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't Change Country

Hello Spotify,for some reason, I can't change the country where I am currently residing in Spotify. I have been using Spotify Premium which was linked with a PayPal account that is bound to my former address in my home country. Right now, I do live a...

  • Casual Listener
  • Hello Spotify, for some reason, I can't change the country where I am currently residing in Spotify. I have been using Spotify Premium which was linked with a PayPal account that is bound to my form...
  • Jose_M
  • Spotify Star
  • 571 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 571 Views
  • 4 replies
  • 0 likes

Superuser Contribution Android app doesn't let me log in.

PlanPremiumCountryFranceDeviceHuawei P20Operating SystemAndroid's latest version My Question or Issue For over a month I haven't been able to download any new music, nor search for music I hadn't previously downloaded. It was as if spotify was in off...

  • Visitor
  • Plan Premium Country France Device Huawei P20 Operating System Android's latest version   My Question or Issue   For over a month I haven't been able to download any new music, n...
  • Xenia
  • Moderator
  • 561 Views
  • 1 replies
  • 0 likes
  • Premium
  • 561 Views
  • 1 replies
  • 0 likes

Couldn't Login to Account and Now it is just GONE

PlanFreeCountryUSA My Question or IssueThis is a new account because I couldn't login using my original account. My original account was hufflepuffgwen. I tried logging in about a month ago and it said the username and password didn't match. I reset ...

  • Visitor
  • Plan Free Country USA   My Question or Issue This is a new account because I couldn't login using my original account. My original account was hufflepuffgwen. I tried logging in about a mo...
  • Daai_Guitar_Ou
  • Music Fan
  • 603 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 603 Views
  • 2 replies
  • 0 likes

Superuser Contribution No pasó el pago de tu suscripción.????

Tengo plan familia, y desde hace mucho uso premiun, y ahora me dice que la tarjeta con la que pago no funciona, y e registrado 5 tarjetas de credito Visa/MasterCard y NADA, dice que hubo un error.. que paso?? ayuda por favor

  • Casual Listener
  • Tengo plan familia, y desde hace mucho uso premiun, y ahora me dice que la tarjeta con la que pago no funciona, y e registrado 5 tarjetas de credito Visa/MasterCard y NADA, dice que hubo un error.. q...
  • Xenia
  • Moderator
  • 1878 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1878 Views
  • 7 replies
  • 0 likes

[All Platforms][Developer] [Ads]Ads by Region or Preference

I am getting Ads in other languages which I do not know or use.It's losing the purpose of advertisement.Can you add a level of filtering based on the song language we hear. For example, I hear songs mostly in English, Tamil and Spanish but I hear ads...

  • Visitor
  • I am getting Ads in other languages which I do not know or use. It's losing the purpose of advertisement. Can you add a level of filtering based on the song language we hear.  For example, I ...
  • Jose_M
  • Spotify Star
  • 546 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Developer
  • 546 Views
  • 1 replies
  • 0 likes

[All Platforms][Search] Unable to find a new user in search bar

Hello everyone, I've created a new account recently. When i search for it on search bar, it doesn't appear. I've tried with 2 different accounts, on mozilla, chrome and app. I've made a test playlist, it also doesn't appear on search bar. Search bar ...

  • Visitor
  • Hello everyone,    I've created a new account recently. When i search for it on search bar, it doesn't appear. I've tried with 2 different accounts, on mozilla, chrome and app. I've made ...
  • Maxim
  • Spotify Star
  • 470 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Search
  • 470 Views
  • 1 replies
  • 0 likes

Solved!! How do y'all get the title next to your name?

I am a new user in the platform and I've been having some trouble understanding how does it work, my question is: how do y'all get the title next to your name? I've seen some like "rookie" or "casual listener"

  • Regular
  • I am a new user in the platform and I've been having some trouble understanding how does it work, my question is: how do y'all get the title next to your name? I've seen some like "rookie" or "c...
  • Billy-J
  • Spotify Star
  • 450 Views
  • 1 replies
  • 0 likes
  • Other
  • 450 Views
  • 1 replies
  • 0 likes