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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83644 Views

29 replies

0 likes

  • 83644 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104939 Views

10 replies

3 likes

Account
Login
  • 104939 Views
  • 10 replies
  • 3 likes

Solved!!Superuser Contribution my spotify keeps pausing the music

PlanPremiumCountryIndiaDeviceOneplus 8T and Acer Predator Triton 300Operating SystemAndroid 11 and Windows 10 20H2 My Question or IssueI recently purchased Spotify premium on a yearly basis, however, ever since I upgraded to premium my Spotify consta...

Casual Listener

Plan Premium Country India Device Oneplus 8T and Acer Predator Triton 300 Operating System Android 11 and Windows 10 20H2   My Question or Issue I recently purchased Spotify premium on...

Mario

Spotify Legend

1895 Views

3 replies

0 likes

Account
Other
Premium
Security
  • 1895 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to contact spotify support

Plan Free Country U.S. My Question or Issue Whenever I try to contact the spotify support about my account being disabled I get an error message saying that I'm unable to contact the support at this moment but I've been getting this message for 3 day...

Visitor

  Plan Free Country U.S.   My Question or Issue Whenever I try to contact the spotify support about my account being disabled I get an error message saying that I'm unable to ...

Xenia

Moderator

1123 Views

2 replies

0 likes

Account
Free
Login
  • 1123 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why lyrics ain't working on my premium account?

Why lyrics ain't working on my premium account , I've tested in my another account, that is free, the lyrics function and it's working perfectly. In my premium account was working some time ago, but no ain't. What do I do? The Free AccountThe Free Ac...

Visitor

Why lyrics ain't working on my premium account , I've tested in my another account, that is free, the lyrics function and it's working perfectly. In my premium account was working some time ago, but ...

Ivan

Spotify Legend

1050 Views

2 replies

0 likes

  • 1050 Views
  • 2 replies
  • 0 likes

Superuser Contribution How Can I Unsync A Device?

Hi, My mother has just discovered Spotify but we both live in the same house using the same internet plan etc and so when she logs onto he Spotify and I log onto mine (both on cellphones) I can control if she listens or not. I have tried to unsync th...

Newbie

Hi,    My mother has just discovered Spotify but we both live in the same house using the same internet plan etc and so when she logs onto he Spotify and I log onto mine (both on cellphon...

Mario

Spotify Legend

1115 Views

1 replies

0 likes

Premium
  • 1115 Views
  • 1 replies
  • 0 likes

Superuser Contribution I keep getting the same ads over and over again

PlanFree/PremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Windows 10 also on my phone that I got from Walmart (it's a Tracfone)My Question or IssueI keep getting the same...

Casual Listener

Plan Free/Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Windows 10 also on my phone that I got f...

Alex

Spotify Legend

594 Views

1 replies

0 likes

Account
Free
  • 594 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My account didn't add the "local files" playlist for me to import mp3 files from my computer

PlanFreeCountryUSOperating SystemWindows 10 My Question or IssueWhen at the preferences tab, I have checked the "show local files" only for it to not do anything.

Regular

  Plan Free Country US Operating System Windows 10   My Question or Issue When at the preferences tab, I have checked the "show local files" only for it to not do anything.

Alex

Spotify Legend

1915 Views

9 replies

0 likes

Account
  • 1915 Views
  • 9 replies
  • 0 likes

Can't create account on Spotify Advertising (Brazil)

Hello there! I'm a brazilian podcaster and a content creator ( podcast name show is "Toca Do Dragão" something like "The Dragon's Den" in english), and I'm starting to growing and invest in my show, so I can generate some incomes, and a focus on it, ...

Casual Listener

Hello there! I'm a brazilian podcaster and a content creator ( podcast name show is "Toca Do Dragão" something like "The Dragon's Den" in english), and I'm starting to growing and invest in my show, ...

Maxim

Spotify Star

857 Views

3 replies

0 likes

Account
  • 857 Views
  • 3 replies
  • 0 likes

Solved!! How do I check when i first joined Spotify?

is there any way to check the date when i first made my account?

Casual Listener

is there any way to check the date when i first made my account?

Billy-J

Spotify Star

8020 Views

1 replies

0 likes

Account
  • 8020 Views
  • 1 replies
  • 0 likes

Switching to tracks I have never played...

PlanPremiumCountry DeviceSamsung s8Operating SystemAndroid My Question or IssueI am listening to a podcast and all of sudden spotify starts to play a track of an artist I have never listen to before and I am sure wasn't in any recommended list. I tho...

Regular

Plan Premium Country   Device Samsung s8 Operating System Android   My Question or Issue I am listening to a podcast and all of sudden spotify starts to play a track of an artist ...

AdamDamon

Community Legend

903 Views

3 replies

0 likes

Account
Security
  • 903 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Calrification on the End date of subscription required.

PlanPremiumCountryIndiaMy Question or IssueI have a spotify 1 year premium family subscription. The end date of subscription is shown as "Your Spotify Premium Family ends on 5/11/21.". Does this mean subscription ends on November 2021 or May 2021?. P...

Visitor

Plan Premium Country India My Question or Issue I have a spotify 1 year premium family subscription. The end date of subscription is shown as "Your Spotify Premium Family ends on 5/11/21."....

Eni

Moderator

1220 Views

3 replies

0 likes

Account
Premium
Subscription
  • 1220 Views
  • 3 replies
  • 0 likes

I cannot create a spotify account because email is in use, but cant change password

DevicePCOperating SystemWindows 10 My Question or IssueI recently tried to create a spotify account, and I was told that I cannot create a spotify account becasue the email is in use. However when I tried to hange the password for that email, I was t...

Casual Listener

Device PC Operating System Windows 10   My Question or Issue I recently tried to create a spotify account, and I was told that I cannot create a spotify account becasue the email is in use...

Maxim

Spotify Star

1102 Views

3 replies

0 likes

Account
Login
  • 1102 Views
  • 3 replies
  • 0 likes

Superuser Contribution Music keeps pausing, think someone hacked...

PlanPremiumMac/ iPhoneMy Question or IssueMusic on both my Macbook and iPhone keeps pausing, I have deleted both apps, restarted both devices and wifi/bluetooth with no luck. I have also noticed music I don't recognize on my "recently played." I went...

Casual Listener

Plan Premium Mac/ iPhone My Question or Issue Music on both my Macbook and iPhone keeps pausing, I have deleted both apps, restarted both devices and wifi/bluetooth with no luck. I have also noti...

Alex

Spotify Legend

2066 Views

5 replies

0 likes

Account
Premium
Security
  • 2066 Views
  • 5 replies
  • 0 likes

[Android][Search] Songs not playing, greyed out.

I've noticed that a few songs are in a greyed out state, but I personally haven't touched them, nor have I blocked the artist or song in my library. I would like to listen to these songs, but it just simply doesn't give me the option to. Is there a c...

Visitor

        I've noticed that a few songs are in a greyed out state, but I personally haven't touched them, nor have I blocked the artist or song in my library. I would like to listen...

ambactusrex

Roadie

1399 Views

1 replies

0 likes

Android
Search
  • 1399 Views
  • 1 replies
  • 0 likes

Hacked

I’ve been trying to play music on my google home but it keeps disconnecting saying someone is connecting to my Spotify which it’s a device I’ve never seen before and it’s playing music I’ve never heard. All of my liked songs are different and there’s...

Visitor

I’ve been trying to play music on my google home but it keeps disconnecting saying someone is connecting to my Spotify which it’s a device I’ve never seen before and it’s playing music I’ve never hea...

Billy-J

Spotify Star

839 Views

1 replies

0 likes

Account
  • 839 Views
  • 1 replies
  • 0 likes

Play all songs

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Under the new library I no longer have the option to just play all my songs. I have playlist...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...

xdpugachevx

Casual Listener

25333 Views

17 replies

14 likes

Account
  • 25333 Views
  • 17 replies
  • 14 likes

Superuser Contribution Can't change my email

PlanpremiumCountryswedenDeviceiphone, macOperating Systemios, osx My Question or IssueMy spotify account is linked to an old email I don't use anymore.I cant change this email to my new one. I've tried to log in via facebook with my new email and wit...

Casual Listener

  Plan premium Country sweden Device iphone, mac Operating System ios, osx   My Question or Issue My spotify account is linked to an old email I don't use anymore. I cant change...

Mario

Spotify Legend

775 Views

2 replies

0 likes

Account
  • 775 Views
  • 2 replies
  • 0 likes

Superuser Contribution Outdated application error when signing in via Facebook on popOS

PlanPremiumCountryIndonesia DeviceDesktopOperating SystemPop!_OS 20.04 LTS My Question or IssueTried installing the Spotify .deb from the Pop!_OS store and from the PPA and got the same error. When I try to login via Facebook I get told to update Spo...

Casual Listener

Plan Premium Country Indonesia   Device Desktop Operating System Pop!_OS 20.04 LTS   My Question or Issue Tried installing the Spotify .deb from the Pop!_OS store and from the PP...

Mihail

Spotify Legend

703 Views

2 replies

0 likes

Login
  • 703 Views
  • 2 replies
  • 0 likes

Superuser Contribution How can I transfer my data from an old Spotify account to a new one?

Hi, I created my Spotify account almost a decade ago through Facebook, which means that unfortunately my Spotify account is forever linked with Facebook. However, I would like to have a non-Facebook Spotify account. If I create a new Spotify account,...

Visitor

Hi,   I created my Spotify account almost a decade ago through Facebook, which means that unfortunately my Spotify account is forever linked with Facebook.   However, I would like to ha...

Mario

Spotify Legend

1331 Views

1 replies

0 likes

Account
  • 1331 Views
  • 1 replies
  • 0 likes

Can´t change my dyplay name or choose my gender!

PlanPremiumCountryBrazil Device(Samsung j2 prime, Laptop Windows 10)Operating System(Android, Windows 10) My Question or Issue: My problem is similar to one related by the @frederikko44that is related in a post called Can´t change display name, no op...

Visitor

Plan Premium Country Brazil  Device (Samsung j2 prime, Laptop Windows 10) Operating System (Android, Windows 10)   My Question or Issue:   My problem is similar to ...

Emilia_8

Community Legend

615 Views

1 replies

0 likes

Account
Other
Premium
  • 615 Views
  • 1 replies
  • 0 likes

TELL US WHY non-binary option is DELETED in South Korea, and add it back.

PlanFree/PremiumCountrySouth Korea(kr-ko, kr-en on the site)DeviceAnyOperating SystemAny My Question or IssuePLEASE TELL US WHY non-binary option is NOT Avaliable only in South Korea, and ADD IT BACK.Also, this can be dupe of https://community.spotif...

Visitor

Plan Free/Premium Country South Korea(kr-ko, kr-en on the site) Device Any Operating System Any   My Question or Issue PLEASE TELL US WHY non-binary option is NOT Avaliable only in Sou...

974 Views

0 replies

4 likes

Account
  • 974 Views
  • 0 replies
  • 4 likes