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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80376 Views

9 replies

2 likes

Account
Login
  • 80376 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653750 Views

13 replies

4 likes

Account
  • 653750 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734172 Views

18 replies

29 likes

  • 734172 Views
  • 18 replies
  • 29 likes

Personal information removal from my account

Hello,Recently I linked my Spotify account with my Facebook account just to check if I had any friends that actually listen to Spotify Music, but it appears that now I have my real name and my Facebook's profile picture in my account which I don't re...

Newbie

Hello, Recently I linked my Spotify account with my Facebook account just to check if I had any friends that actually listen to Spotify Music, but it appears that now I have my real name and my Fa...

sneakers_sara

Regular

440 Views

3 replies

0 likes

Account
Security
  • 440 Views
  • 3 replies
  • 0 likes

Solved!! Deleted songs from playlist by accident - can I see which songs it was that I deleted somewhere?

Help - I deleted some songs from a playlist by accident today... I don't remember exactly which songs... Can I find out which they were, so that I can add them to the playlist again?? Thanks in advance if anyone can PLEASE help me! Best regards, M

Regular

Help - I deleted some songs from a playlist by accident today... I don't remember exactly which songs... Can I find out which they were, so that I can add them to the playlist again?? Thanks in ...

Mia21

Regular

412 Views

2 replies

0 likes

Premium
  • 412 Views
  • 2 replies
  • 0 likes

reset account link

Hi,I just linked my Spotify account with spotlst, a tool that creates playlists based on related content.I didn't see a way through Spotify to see what other apps my Spotify account is linked with. Does this exist?I also noticed that Spotify Sign Out...

Casual Listener

Hi, I just linked my Spotify account with spotlst, a tool that creates playlists based on related content. I didn't see a way through Spotify to see what other apps my Spotify account is linked wit...

250 Views

0 replies

0 likes

Account
  • 250 Views
  • 0 replies
  • 0 likes

Student Accoount

Hello, I am a student at a Unviversity and was not aware there was a student discount when I signed up for Spotify Premium. How can I apply this discount to my account going forward? Thanks

Newbie

Hello,   I am a student at a Unviversity and was not aware there was a student discount when I signed up for Spotify Premium. How can I apply this discount to my account going forward?  ...

LordRollin

Community Legend

232 Views

1 replies

0 likes

Account
Premium
Subscription
  • 232 Views
  • 1 replies
  • 0 likes

being charged for an account I can't have access to >=(

I recently signed up for the 3 months of premium for 99 cents for my sister. After I filled everything out including my payment information it accepted and Said I already have an account and I was still charged.My account is under the email one email...

Casual Listener

I recently signed up for the 3 months of premium for 99 cents for my sister. After I filled everything out including my payment information it accepted and Said I already have an account and I was st...

MattSuda

Spotify Star

391 Views

4 replies

0 likes

Account
Login
Other
Subscription
  • 391 Views
  • 4 replies
  • 0 likes

Upgraded wrong account to premium

I seem to have two accounts: a spotify only and a facebook one, and have accidentally upgraded the wrong one to premium (spotify only). My facebook account has all my music and playlists on. Is there any way this subscription can be transferred to my...

Newbie

I seem to have two accounts: a spotify only and a facebook one, and have accidentally upgraded the wrong one to premium (spotify only).   My facebook account has all my music and playlists on....

LordRollin

Community Legend

1169 Views

1 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 1169 Views
  • 1 replies
  • 0 likes

Hoping Someone can help a newbie

I was trying to sign up for the $0.99 3 month trial this morning. When I git through the sign up and put my credit card in , it charged me 9.99 and i am now signed up for the premium service. i only wanted to try it for the 0.99. How can I get my mon...

Casual Listener

I was trying to sign up for the $0.99 3 month trial this morning.  When I git through the sign up and put my credit card in , it charged me 9.99 and i am now signed up for the premium service.&n...

LordRollin

Community Legend

247 Views

2 replies

0 likes

Subscription
  • 247 Views
  • 2 replies
  • 0 likes

Solved!! Option To Hide Display of Personal Information E.g. Email Address From Profile.

Hello, Please give us the option to hide the display of personal infomation like our email addresses etc. here on the community.60%+ of the web is now bots, I'd rather not have my info scraped and spammed. An option to hide public display of our emai...

Music Fan

Hello,   Please give us the option to hide the display of personal infomation like our email addresses etc. here on the community. 60%+ of the web is now bots, I'd rather not have my info scr...

MattSuda

Spotify Star

3532 Views

2 replies

0 likes

Account
Security
  • 3532 Views
  • 2 replies
  • 0 likes

USİNG SPOTİFY WİTHOUT FACEBOOK

İ created my spotify profile using facebook nearly 2 years ago, i decide to shut down my facebook now and i am certain with that judgement. But when i deactivate my facebook my spotify also non-usable. every day i open my facebook first use spotify a...

Newbie

İ created my spotify profile using facebook nearly 2 years ago, i decide to shut down my facebook now and i am certain with that judgement. But when i deactivate my facebook my spotify also non-usabl...

LordRollin

Community Legend

452 Views

1 replies

0 likes

Account
Login
Subscription
  • 452 Views
  • 1 replies
  • 0 likes

I can't log into my occount cause i have a wrong country

Hello, i have a free account.I went into america from italy and u changed my country to usa becouse i didn't have a premium account. Now that I'm back in Italy I can't change the nationality of my account and set it to Italy again. As a result I have...

Newbie

Hello, i have a free account. I went into america from italy and u changed my country to usa becouse i didn't have a premium account. Now that I'm back in Italy I can't change the nationality of my ...

MattSuda

Spotify Star

234 Views

1 replies

0 likes

Account
Free
  • 234 Views
  • 1 replies
  • 0 likes

Getting charged by spotify and Virgin media

Hi Ive paid directly to spotify the past two months but just found out I've also been charged by Virgin media for those same two months,thanks in advance if anyone can help.

Casual Listener

Hi Ive paid directly to spotify the past two months but just found out I've also been charged by Virgin media for those same two months,thanks in advance if anyone can help.

Graager

Casual Listener

341 Views

2 replies

0 likes

Account
  • 341 Views
  • 2 replies
  • 0 likes

Student account??

Dear Sir, Have just obtained a family account for myself and my daughter, but realised i should also qualify for discount of 50% because i am a registered University student? Could somebody please contact me via my registered Spotify email address to...

Newbie

Dear Sir,   Have just obtained a family account for myself and my daughter, but realised i should also qualify for discount of 50% because i am a registered University student?   Could ...

168 Views

0 replies

0 likes

Subscription
  • 168 Views
  • 0 replies
  • 0 likes

Student Discount Cancelled

I recently just reached the one year mark for having Spotify Premium. I had been paying $5 a month with the student discount. Howver after one year it just went back to $10 month. I am still a student and it will not allow me to use the student disco...

Newbie

 I recently just reached the one year mark for having Spotify Premium. I had been paying $5 a month with the student discount. Howver after one year it just went back to $10 month. I am still a ...

LordRollin

Community Legend

1004 Views

1 replies

0 likes

Account
Subscription
Unlimited
  • 1004 Views
  • 1 replies
  • 0 likes

Stolen Money

I have been charged a subscription fee for a service I don't even use. I cancelled spotify ages ago and I see I was charged a fee today. I went into the account and it says I am on the free account, not premium.I want my money back, how do I get it b...

Casual Listener

I have been charged a subscription fee for a service I don't even use. I cancelled spotify ages ago and I see I was charged a fee today. I went into the account and it says I am on the free account, ...

angry_gordon

Casual Listener

324 Views

1 replies

0 likes

Account
Free
Subscription
  • 324 Views
  • 1 replies
  • 0 likes

Accessing student discount

I want to get 50% off premium using my unidays account. However when I try, it says: "Your student credentials are already associated with another Spotify account". I have not used my student credentials to get spotify and have never even had premium...

Visitor

I want to get 50% off premium using my unidays account. However when I try, it says: "Your student credentials are already associated with another Spotify account". I have not used my student credent...

441 Views

0 replies

0 likes

Account
Premium
  • 441 Views
  • 0 replies
  • 0 likes

E-Card Gift Not Send

Hi everyone, I'm living one problem. I'm bought a E-Card for friend, I Choose Reservation date is today but E-Card did not send friend mail. What do I need to send? Waitign for helps. Thanks.

Casual Listener

Hi everyone, I'm living one problem.   I'm bought a E-Card for friend, I Choose Reservation date is today but E-Card did not send friend mail.   What do I need to send?   Waitign...

rootturk

Casual Listener

291 Views

2 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 291 Views
  • 2 replies
  • 0 likes

I cancelled but I was still charged

I'm still having this issue. I don't have an extra account, and I don't believe I ever used facebook to log in either. I would really just like my account and subscription cancelled. I've already sent my "details" via email and I have tried to have m...

Visitor

I'm still having this issue. I don't have an extra account, and I don't believe I ever used facebook to log in either. I would really just like my account and subscription cancelled. I've already sen...

angry_gordon

Casual Listener

279 Views

2 replies

0 likes

Account
  • 279 Views
  • 2 replies
  • 0 likes

Premium Upgrade Error

I have a problem where no matter what I do or what payment option I choose, I run in to an error where spotify tells me:Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another pa...

Newbie

I have a problem where no matter what I do or what payment option I choose, I run in to an error where spotify tells me: Oops, seems your card or payment provider is having a bad day. Don't worry, ...

Taylor

Community Legend

443 Views

4 replies

1 likes

Other
Premium
Subscription
Unlimited
  • 443 Views
  • 4 replies
  • 1 likes