Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Not applicable
  • 261808 Views
  • 508 replies
  • 33 likes
  • Account
    Free
  • 261808 Views
  • 508 replies
  • 33 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13014 Views
  • 6 replies
  • 11 likes
  • Security
  • 13014 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 528944 Views
  • 989 replies
  • 113 likes
  • Account
  • 528944 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128042 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128042 Views
  • 74 replies
  • 12 likes

Superuser Contribution problem Signing up to 3month trial ?

It looks like you've taken trial before, ------- but you can still get premium.click this but go to same area as before.But have not signed up to premium before ever. what happens now?

  • Casual Listener
  • It looks like you've taken trial before, ------- but you can still get premium. click this but go to same area as before. But have not signed up to premium before ever.  what happens now?
  • Mario
  • Spotify Legend
  • 899 Views
  • 5 replies
  • 0 likes
  • Free
    Subscription
  • 899 Views
  • 5 replies
  • 0 likes

Samsung 6 month trial

PlanFreeCountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Galaxy s20 fe Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android My Question or IssueI have a Samsung 6 month trial subscription and would like to add my wife to...

  • Visitor
  • Plan Free Country USA  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Galaxy s20 fe  Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android  My Que...
  • Billy-J
  • Spotify Star
  • 457 Views
  • 2 replies
  • 0 likes
  • Account
    Free
  • 457 Views
  • 2 replies
  • 0 likes

Not getting my 2020 wrapped

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIm not getting my 2020 wrapped. I've filled the requirements for getting the stats but i can ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Im no...
  • Billy-J
  • Spotify Star
  • 337 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 337 Views
  • 1 replies
  • 0 likes

Profile link not working.

When I post my spotify profile link on the community it leads to a blank page that says blocked. Only had the acct 3 days. Posted on content also with no answer. Thank you. My Spotify Profile is : Honey Dew.

  • Visitor
  • When I post my spotify profile link on the community it leads to a blank page that says blocked. Only had the acct 3 days. Posted on content also with no answer. Thank you. My Spotify Profile is : Ho...
  • musicorumgenius
  • Composer
  • 1415 Views
  • 8 replies
  • 1 likes
  • Help
    Other
  • 1415 Views
  • 8 replies
  • 1 likes

If you could help me, it would be greatly appreciated.

Hi, I just got a new in hone 12 and on mt old phones I’ve been able to just turn off my phone and my Spotify would continue as normal but when I turn my phone off with 12 after a minute or 2 my Spotify just stops and don’t press anything and then I h...

  • Visitor
  • Hi, I just got a new in hone 12 and on mt old phones I’ve been able to just turn off my phone and my Spotify would continue as normal but when I turn my phone off with 12 after a minute or 2 my Spoti...
  • Bellchambers2
  • Music Fan
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Premium Duo 2020 Wrapped Story is the exact same for both accounts not desirable

PlanPremium DuoCountrySpainDevice(Samsung Moto G5 and Xiaomi redmi note Operating SystemAndroid Oreo, Windows 10 My Question or IssueMy Girlfriend and i bought the Premium DUO account to share a common playlist but our taste in music and behavior at ...

  • Casual Listener
  • Plan Premium Duo Country Spain Device (Samsung Moto G5 and Xiaomi redmi note 😎 Operating System Android Oreo, Windows 10   My Question or Issue My Girlfriend and i bought the Pre...
  • OneByBoo
  • Roadie
  • 3709 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 3709 Views
  • 3 replies
  • 0 likes

Troubleshooting - Can't login with facebook on mobile

PlanFreeCountryPortugalDeviceRealMe 5Operating System(Android 9) My Question / My IssueAfter I pick the option "Continue with Facebook" it directs me to the browser to login with Facebook, but after I successfully login on the browser it redirects me...

  • Visitor
  • Plan Free Country Portugal Device RealMe 5 Operating System (Android 9)   My Question / My Issue After I pick the option "Continue with Facebook" it directs me to the browser to login ...
  • OneByBoo
  • Roadie
  • 693 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 693 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Unknown PS4 in my device list

PlanFreeCountryAustriaDevice-Operating SystemWindows 8.1 My Question or Issue Hello there,I have ap problem with my device list, Spotify shows me in the list some PS4. I have never logged in or connected to some Playstation.When I have tried the advi...

  • Casual Listener
  • Plan Free Country Austria Device - Operating System Windows 8.1   My Question or Issue   Hello there, I have ap problem with my device list, Spotify shows me in the list some PS...
  • Andrew-W8
  • Casual Listener
  • 1462 Views
  • 4 replies
  • 0 likes
  • Account
  • 1462 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Keeps Pausing

Hi all,For the last couple of days, Spotify has been pausing my music on all devices. It happens constantly throughout all songs and it happens at random intervals. I have tried many solutions but none of them have fixed it. > Resetting passwords> Si...

  • Casual Listener
  • Hi all, For the last couple of days, Spotify has been pausing my music on all devices. It happens constantly throughout all songs and it happens at random intervals.   I have tried many solut...
  • Alex
  • Spotify Legend
  • 4118 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 4118 Views
  • 3 replies
  • 0 likes

Solved!! how to move account and history to a new computer?

Plan: FreeCountry: USADevice: PCOperating System: Windows 8.1/10I used Spotify Free on a Windows 8.1 computer, and the computer died. How can I move all of the account history and settings (liked songs, playlists, etc.) to a new Windows 10 computer?I...

  • Casual Listener
  • Plan: Free Country: USA Device: PC Operating System: Windows 8.1/10 I used Spotify Free on a Windows 8.1 computer, and the computer died. How can I move all of the account history and settings ...
  • Maxim
  • Spotify Star
  • 4024 Views
  • 6 replies
  • 0 likes
  • Account
  • 4024 Views
  • 6 replies
  • 0 likes

Refund and Return to old plan after Account was Hacked

My Spotify account was hacked earlier this week. The hackers upgraded my plan to premium family and added additional users. Luckily, Spotify noticed this and reset my password due to the suspicious activity. I am hoping to get a refund for the additi...

  • Visitor
  • My Spotify account was hacked earlier this week. The hackers upgraded my plan to premium family and added additional users. Luckily, Spotify noticed this and reset my password due to the suspicious a...
  • Billy-J
  • Spotify Star
  • 551 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 551 Views
  • 1 replies
  • 0 likes

Previously Wrapped Share Cards

Is it possible to access previous years shared cards?

  • Visitor
  • Is it possible to access previous years shared cards?
  • Billy-J
  • Spotify Star
  • 394 Views
  • 1 replies
  • 2 likes
  • 394 Views
  • 1 replies
  • 2 likes

Solved!! Dissociate artist from personnal account

Hi, i would like to dissociate my personnal account from the artist account of my band then i could use a different email, is it possible? Good evening

  • Visitor
  • Hi, i would like to dissociate my personnal account from the artist account of my band then i could use a different email, is it possible?   Good evening 🙂 
  • Billy-J
  • Spotify Star
  • 598 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 598 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not available to change email

PlanPremiumCountryPolandOperating System(Android, Windows 10) My Question or IssueI can't change my email because it's grayed out. I logged out of all devices, logged in via Facebook and nothing helped.

  • Visitor
  • Plan Premium Country Poland Operating System (Android, Windows 10)   My Question or Issue I can't change my email because it's grayed out. I logged out of all devices, logged in via Face...
  • Mihail
  • Spotify Legend
  • 498 Views
  • 3 replies
  • 0 likes
  • Account
  • 498 Views
  • 3 replies
  • 0 likes

I was getting premium but not impressed with changing my password suspicious activity

I have received twice this month an email one I deleted thinking it was phishing and one today in my in box in less than 5 weeks saying Spotify has deleted my password due to suspicious activity .signing out of all devices smart TVs Sonos speakers Ap...

  • Regular
  • I have received twice this month an email one I deleted thinking it was phishing and one today in my in box in less than 5 weeks saying Spotify has deleted my password due to suspicious activity .sig...
  • Caligulacabbage
  • Regular
  • 549 Views
  • 2 replies
  • 0 likes
  • Account
  • 549 Views
  • 2 replies
  • 0 likes

Banka hesabımdan benim olmayan spotify premium parası çekiliyor

Merhaba benim bilmediğim bir hesapdan her ay 17,99 TL Spotify premium parası çekilmeye çalışılıyor lütfen yardımcı olur musunuz?

  • Visitor
  • Merhaba benim bilmediğim bir hesapdan her ay 17,99 TL Spotify premium parası çekilmeye çalışılıyor lütfen yardımcı olur musunuz?
  • OneByBoo
  • Roadie
  • 434 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 434 Views
  • 1 replies
  • 0 likes

Email change

HelloI wanted to change my email adress.Since I logged into Spotify using Facebook account, I can't change it and I'm not using current oneHow am I suppose to modify it to the one I'm using?

  • Casual Listener
  • Hello I wanted to change my email adress. Since I logged into Spotify using Facebook account, I can't change it and I'm not using current one How am I suppose to modify it to the one I'm using?
  • OneByBoo
  • Roadie
  • 657 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 657 Views
  • 1 replies
  • 0 likes

Solved!! Facebook Friend List

PlanPremiumCountryUSDeviceXPS 15Operating SystemWindows 10My Question or IssueHello! I seem to be having an issue with connecting to Facebook. I went through the process many times, however no success. I clicked connect to Facebook, I logged in, and ...

  • Casual Listener
  • Plan Premium Country US Device XPS 15 Operating System Windows 10 My Question or Issue Hello! I seem to be having an issue with connecting to Facebook. I went through the process many times,...
  • _Matt___
  • Casual Listener
  • 905 Views
  • 4 replies
  • 0 likes
  • Account
  • 905 Views
  • 4 replies
  • 0 likes

Superuser Contribution Wrapped 2020

Plan/PremiumCountryCanadaDevice iphone 11promax/iphone SE/One plus 7proT)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Ios 14/2-latest android version My Question or IssueMy personal Spotify wrapped 2020 doesn't show up Not at all.i can see ...

  • Casual Listener
  • Plan /Premium Country Canada Device   iphone 11promax/iphone SE/One plus 7proT) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Ios 14/2-latest android version  My Q...
  • Elena
  • Moderator
  • 458 Views
  • 1 replies
  • 1 likes
  • Account
  • 458 Views
  • 1 replies
  • 1 likes

Unknown people using my account

DeviceDesktopOperating SystemWindows 10 My Question or IssueMy account has been hacked and other people are playing music on it and adding songs that I don't listen to to my library. It says that there's someone else listening on another device in my...

  • Newbie
  • Device Desktop Operating System Windows 10   My Question or Issue My account has been hacked and other people are playing music on it and adding songs that I don't listen to to my library....
  • Billy-J
  • Spotify Star
  • 1148 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 1148 Views
  • 1 replies
  • 0 likes