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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76323 Views

28 replies

0 likes

  • 76323 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94164 Views

9 replies

2 likes

Account
Login
  • 94164 Views
  • 9 replies
  • 2 likes

What about existing users - 60 days free premium offer

Hello everyone, I am wondering, why I am not able to subscribe to free 60 days Premium Offer?I see this message while not signed in, and then it dissapears after I sign in. Is it only for new users? Please advise. If I am right, and I am not able to ...

Casual Listener

Hello everyone,   I am wondering, why I am not able to subscribe to free 60 days Premium Offer? I see this message while not signed in, and then it dissapears after I sign in.    ...

LordRollin

Community Legend

957 Views

1 replies

0 likes

Premium
  • 957 Views
  • 1 replies
  • 0 likes

Unable to download software in Chrome due to Chrome Safe Browsing

At the moment, Chrome is blocking Spotify installer downloads due to their Safe Browsing protection. Which makes downloading for the uneducated chrome user a bit difficult. Blwo are the screen shots. If Spotify could work on getting this resolved, th...

Music Fan

At the moment, Chrome is blocking Spotify installer downloads due to their Safe Browsing protection. Which makes downloading for the uneducated chrome user a bit difficult. Blwo are the screen shots....

yuliun

Music Fan

699 Views

2 replies

0 likes

Free
Premium
Subscription
  • 699 Views
  • 2 replies
  • 0 likes

Solved!! delete account

how long does it take to delete an account? i was sent the email & replied to the autosave.

Casual Listener

how long does it take to delete an account? i was sent the email & replied to the autosave.

LordRollin

Community Legend

697 Views

4 replies

0 likes

Account
  • 697 Views
  • 4 replies
  • 0 likes

[German/Deutsch] Kann kein neuen Account erstellen

Hallo liebe Community,Ich habe sehr lange Spotify über Facebook benutzt.. jetzt möchte ich mir aber ein Account mit einer Email Adresse erstellen.. Wenn ich meine Email beim registrieren eingebe steht da das sie bereits in Nutzung ist aber sie ist nu...

Visitor

Hallo liebe Community, Ich habe sehr lange Spotify über Facebook benutzt.. jetzt möchte ich mir aber ein Account mit einer Email Adresse erstellen.. Wenn ich meine Email beim registrieren eingebe st...

user-removed

Not applicable

730 Views

3 replies

0 likes

Account
Login
  • 730 Views
  • 3 replies
  • 0 likes

Logging once deleted Facebook

Hello, I have deleted my Facebook account, so can no longer log into Spotify using the Facebook log in. I tried setting up an account from my email, but it says my email is already in use, so I can't do that either. Any ideas? Thanks

Newbie

Hello,   I have deleted my Facebook account, so can no longer log into Spotify using the Facebook log in.   I tried setting up an account from my email, but it says my email is already ...

Jordi

Community Legend

225 Views

1 replies

0 likes

Login
  • 225 Views
  • 1 replies
  • 0 likes

60 Day Free Trial

Can you verify that I have the 60 day free trial?

Newbie

Can you verify that I have the 60 day free trial?

Jordi

Community Legend

213 Views

1 replies

0 likes

Account
  • 213 Views
  • 1 replies
  • 0 likes

Quitting Premium

This is a follow up to my last thread.https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Paid-regular-fee-as-a-student/m-p/1145978I know i made a mistake by not originally subscribing as a student. I wrote off those first few months of ...

Casual Listener

This is a follow up to my last thread. https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Paid-regular-fee-as-a-student/m-p/1145978 I know i made a mistake by not originally subscribi...

Jordi

Community Legend

247 Views

1 replies

0 likes

Account
Premium
Subscription
  • 247 Views
  • 1 replies
  • 0 likes

Cannot use promotion?

Topic. When attempting i get this: "It appears that you are not eligible for the discounted product that you are trying to purchase. If you'd like you can still upgrade your account to premium at any time" Not eligible? What bs is that?

Music Fan

Topic. When attempting i get this:   "It appears that you are not eligible for the discounted product that you are trying to purchase. If you'd like you can still upgrade your account to pre...

Made

Newbie

4013 Views

11 replies

0 likes

Account
Premium
  • 4013 Views
  • 11 replies
  • 0 likes

Salve non riesco a disattivare l account premium anche che scade il 4 luglio. Come posso disattivarl

Salve non riesco a annullare l'account premium su spotify mancò andando sul sito perché non c'è nessuna voce relativa ad un annullamento abbonamento. Come posso fare? Scade il 4 luglio aiuto

Regular

Salve non riesco a annullare l'account premium su spotify mancò andando sul sito perché non c'è nessuna voce relativa ad un annullamento abbonamento. Come posso fare? Scade il 4 luglio aiuto

MattSuda

Spotify Star

13809 Views

3 replies

0 likes

  • 13809 Views
  • 3 replies
  • 0 likes

cancelling free 30 day trial

I have about 2 weeks left in a free 30 day trial and I want to know in advance how I can cancel it so that I don't end up rushing around the final day trying to find out before I get charged! I really don't want to pay the monthly fees and I can't se...

Casual Listener

I have about 2 weeks left in a free 30 day trial and I want to know in advance how I can cancel it so that I don't end up rushing around the final day trying to find out before I get charged! I reall...

stepdbae1

Newbie

448 Views

2 replies

0 likes

  • 448 Views
  • 2 replies
  • 0 likes

Why doesn't premium work

Casual Listener

LordRollin

Community Legend

276 Views

3 replies

0 likes

  • 276 Views
  • 3 replies
  • 0 likes

Solved!! NUS discount along with the free 2 months? Please help on my issue!

I am wanting the 2 month free spotify deal, however it wants to charge me £9.99 afterwards but I have an NUS extra card, so how do I apply my 50% NUS discount when I register for the free 2 months so that I am charged half price instead of £9.99 afte...

Casual Listener

I am wanting the 2 month free spotify deal, however it wants to charge me £9.99 afterwards but I have an NUS extra card, so how do I apply my 50% NUS discount when I register for the free 2 months so...

LordRollin

Community Legend

383 Views

3 replies

0 likes

Premium
  • 383 Views
  • 3 replies
  • 0 likes

How to delete my Account?

Hi, I tried to delete my account but it didn't work. I contacted the support with the online-form but the answer was "if you have a question about spotify ask the community (...)". Actually I do ask the community: Is anyone here able to delete my acc...

Visitor

Hi, I tried to delete my account but it didn't work. I contacted the support with the online-form but the answer was "if you have a question about spotify ask the community (...)".&nbs...

LordRollin

Community Legend

192 Views

1 replies

0 likes

Account
  • 192 Views
  • 1 replies
  • 0 likes

Italian user in United Arabian Emirates - log in issues

Hello, I'm Italian, I live in Italy (in Florence actually), and work for a local company.In order to attend some meetings I have been sent here for a month.I tried to use the Spotify application but it didn't work. After that I tried the Web Player a...

Casual Listener

Hello,   I'm Italian, I live in Italy (in Florence actually), and work for a local company. In order to attend some meetings I have been sent here for a month. I tried to use the Spotify app...

uwgabri2

Casual Listener

426 Views

2 replies

0 likes

Account
Free
Login
  • 426 Views
  • 2 replies
  • 0 likes

spotify profile gives an error

when i try to see my spotify profile, my ios app gives me "there is an error, try again later". i aiways have a problem about my profile. for example when i go to my following page there are accounts but it looks like i dont follow them. there is a "...

Casual Listener

when i try to see my spotify profile, my ios app gives me "there is an error, try again later". i aiways have a problem about my profile. for example when i go to my following page there are accounts...

selinözgün

Casual Listener

358 Views

2 replies

0 likes

Account
  • 358 Views
  • 2 replies
  • 0 likes

Pasword recovery

I want to change my pasword because I don't remember it but I don't have acces to the email I used to create my account. What can I do? I don't want to delete the account or change to another because it is premium and I want to get it back. Help plea...

Newbie

I want to change my pasword because I don't remember it but I don't have acces to the email I used to create my account. What can I do?   I don't want to delete the account or change to anothe...

Taylor

Community Legend

372 Views

1 replies

0 likes

Account
Premium
  • 372 Views
  • 1 replies
  • 0 likes

Student discount now charging 9.99?

I was getting the student discount and now they have been charging my account 9.99 instead of 4.99, and I still go to the same school. How do I fix this???

Newbie

I was getting the student discount and now they have been charging my account 9.99 instead of 4.99, and I still go to the same school. How do I fix this???

spotifyboy1974

Newbie

561 Views

2 replies

0 likes

Account
  • 561 Views
  • 2 replies
  • 0 likes

Taking the offer of 2 months free trial and still being charged?!

I went to your offer with 60 days free trial and suddenly I'm being charged with no warning. I just want the first two months free as promised...my order ID is:47516961021078

Regular

I went to your offer with 60 days free trial and suddenly I'm being charged with no warning. I just want the first two months free as promised...my order ID is:47516961021078

Taylor

Community Legend

319 Views

1 replies

0 likes

Premium
Subscription
  • 319 Views
  • 1 replies
  • 0 likes

I accidentally made two accounts how do I switch which one has acces to my Facebook?

I made two accounts on accident a while back. I do not use the first one at all and entirely use my newly made premium account. The problem is my unused account has access to my Facebook and I would like to switch this access to my other account. Hel...

Newbie

I made two accounts on accident a while back. I do not use the first one at all and entirely use my newly made premium account. The problem is my unused account has access to my Facebook and I would ...

Yannisf1

Gig Goer

844 Views

5 replies

0 likes

  • 844 Views
  • 5 replies
  • 0 likes