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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ShaunDave
  • Casual Listener
  • 200227 Views
  • 722 replies
  • 66 likes
  • Account
  • 200227 Views
  • 722 replies
  • 66 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1103012 Views
  • 118 replies
  • 106 likes
  • Account
  • 1103012 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Alex
  • Moderator
  • 55478 Views
  • 61 replies
  • 8 likes
  • Account
    Login
    Premium
  • 55478 Views
  • 61 replies
  • 8 likes

Changed Country

Hi, I have moved to another country and am unable to change that without entering credit card details, which I dont currently have. Is there any way to change settings without it? I was living in the US but moved to Australia a few months ago. Thanks...

  • Newbie
  • Hi,   I have moved to another country and am unable to change that without entering credit card details, which I dont currently have. Is there any way to change settings without it? I was livi...
  • MattSuda
  • Spotify Star
  • 73 Views
  • 1 replies
  • 0 likes
  • Account
  • 73 Views
  • 1 replies
  • 0 likes

Unable to retrieve password from former corporate email account - what do I do?

Hi- I was a former contract employee at Google and had my Spotify account associated with that email account. Unfortunately, I cannot reset my password due to this association - what can I do?

  • Newbie
  • Hi-   I was a former contract employee at Google and had my Spotify account associated with that email account. Unfortunately, I cannot reset my password due to this association - what can I d...
  • Amarro
  • Community Legend
  • 103 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 103 Views
  • 3 replies
  • 0 likes

Solved!! Premium payment

I've been using spotify premium for 7 months now in Malaysia and I can't live without it now. I've always used the credit card from south korea to pay for the premium until this morning when it suddenly said that the card I used is from non spotify c...

  • Newbie
  • I've been using spotify premium for 7 months now in Malaysia and I can't live without it now. I've always used the credit card from south korea to pay for the premium until this morning when it sudde...
  • MattSuda
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Student NUS

Hey all! I'm trying to buy premium NUS student discount however when I follow the link it says This feature is currently unavailable. Please try again later. Any ideas? Thank you!

  • Newbie
  • Hey all!   I'm trying to buy premium NUS student discount however when I follow the link it says   This feature is currently unavailable. Please try again later.   Any ideas? ...
  • MattSuda
  • Spotify Star
  • 82 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 82 Views
  • 1 replies
  • 0 likes

NUS discount not working

I have tried to renew my subscription to premium using the NUS discount link, yet when I paid the receipt says I am still to be charged the full £9.99/ month. I cannot find a way to get the discount, how do I do this and will I still have to pay £9.9...

  • Newbie
  • I have tried to renew my subscription to premium using the NUS discount link, yet when I paid the receipt says I am still to be charged the full £9.99/ month. I cannot find a way to get the discount,...
  • MattSuda
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 83 Views
  • 1 replies
  • 0 likes

Have Premium But Unable to Sign Up for Student Discount

Hello Everyone, I had a question about the student discount and I was wondering if anyone could help me with it. I just came off a three month Spotify promotion that they offered for 99 cents, and I've been trying to get on their student discount pro...

  • Casual Listener
  • Hello Everyone,   I had a question about the student discount and I was wondering if anyone could help me with it. I just came off a three month Spotify promotion that they offered for 99 ce...
  • MattSuda
  • Spotify Star
  • 271 Views
  • 7 replies
  • 2 likes
  • Account
    Premium
    Subscription
  • 271 Views
  • 7 replies
  • 2 likes

I'm unable to upgrade

I'm having the same problem. I'm trying to upgrade to premium with the student discount and after I put in all my information it starts from the beginning and say to try again.

  • Newbie
  • I'm having the same problem. I'm trying to upgrade to premium with the student discount and after I put in all my information it starts from the beginning and say to try again.
  • MattSuda
  • Spotify Star
  • 86 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 86 Views
  • 1 replies
  • 0 likes

Student Discount not working

Whenever I try and redeem my student discount it does not work. I click on the link provided by spotify to get the discount, and when I put in my login information nothing about upgrading to student discount shows up and I am just taken to my normal ...

  • Newbie
  • Whenever I try and redeem my student discount it does not work. I click on the link provided by spotify to get the discount, and when I put in my login information nothing about upgrading to student ...
  • MattSuda
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 129 Views
  • 1 replies
  • 0 likes

Playlist is missing from account

Not sure what's going on but one of my playlist I recently created is not appearing in my account. The playlist is called Party Mode Engaged. It's not appearing in my deleted playlist either so I think this is a Spotify issue. Whats going on?

  • Newbie
  • Not sure what's going on but one of my playlist I recently created is not appearing in my account. The playlist is called Party Mode Engaged. It's not appearing in my deleted playlist either so I thi...
  • MattSuda
  • Spotify Star
  • 81 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 81 Views
  • 1 replies
  • 0 likes

Prepaid Card Not Working

I got a $30 Spotify prepaid card, and when I enter it the code is invalid. I used Google Chrome on Windows 7 and triple checked the code, no luck.

  • Newbie
  • I got a $30 Spotify prepaid card, and when I enter it the code is invalid. I used Google Chrome on Windows 7 and triple checked the code, no luck.
  • MattSuda
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 160 Views
  • 1 replies
  • 0 likes

Solved!! Notifications and Playlists

Hello. I'm new to Spotify and I would like yo know a few things1. When I follow someone's playlist, and then unfollow it, does it automatically notify the creator about my activity?2. If for example, I want some of the songs in another user's playlis...

  • Casual Listener
  • Hello. I'm new to Spotify and I would like yo know a few things 1. When I follow someone's playlist, and then unfollow it, does it automatically notify the creator about my activity? 2. If for exam...
  • MattSuda
  • Spotify Star
  • 4503 Views
  • 1 replies
  • 0 likes
  • 4503 Views
  • 1 replies
  • 0 likes

Freeing up email

I'd like to know if Spotify can free up my email so I can recreate an account with it, Case Number 02592396

  • Newbie
  • I'd like to know if Spotify can free up my email so I can recreate an account with it,      Case Number  02592396
  • MattSuda
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • Account
  • 124 Views
  • 1 replies
  • 0 likes

I was charged $9.99 through PayPal but said I was on trial period.

So Spotify charged me $9.99 but I was still on trial period. Emailed them 3 times in the last 3 weeks and still no response. I read the help page and it said to delete off my phone then re-upload which I did. Still no luck. I decided to sign up as pr...

  • Newbie
  • So Spotify charged me $9.99 but I was still on trial period. Emailed them 3 times in the last 3 weeks and still no response. I read the help page and it said to delete off my phone then re-upload whi...
  • MattSuda
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • Account
  • 307 Views
  • 1 replies
  • 0 likes

Solved!! Student discount and family discount.

Student discount In order to get the Student discount, do we need to pay the regular bill of 9.99 for the first month, than apply to see if we are eligible? The reason I ask is because I tried to get the student discount through these steps, https://...

  • Newbie
  • Student discount   In order to get the Student discount, do we need to pay the regular bill of 9.99 for the first month, than apply to see if we are eligible? The reason I ask i...
  • avdsor
  • Regular
  • 36470 Views
  • 7 replies
  • 4 likes
  • Premium
  • 36470 Views
  • 7 replies
  • 4 likes

Spotify Update broke my Spotify

OK, I am very, very unhappy right now. I updated to the "newest version" of Spotify, and I am encountering a laundry list of problems with it.For starters, it won't let me add songs to a playlist. At all. Considering that playlists are the ONLY WAY I...

  • Casual Listener
  • OK, I am very, very unhappy right now. I updated to the "newest version" of Spotify, and I am encountering a laundry list of problems with it. For starters, it won't let me add songs to a playlist...
  • TheOddity
  • Casual Listener
  • 598 Views
  • 3 replies
  • 2 likes
  • Other
  • 598 Views
  • 3 replies
  • 2 likes

Solved!! Cant Unsubscribe

Hey Im trying to cancel my premium membership and everytime I try it says oops something went wrong. I need someone to cancel it for me since the website wont work. I'll check back here for instructions on how to cancel my subscription a different wa...

  • Casual Listener
  • Hey Im trying to cancel my premium membership and everytime I try it says oops something went wrong. I need someone to cancel it for me since the website wont work. I'll check back here for instructi...
  • Kaltenberg91
  • Casual Listener
  • 940 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 940 Views
  • 3 replies
  • 0 likes

Changing Facebook account

Is it possible to change Facebook account that I'm using on my Spotify? 

  • Visitor
  • Is it possible to change Facebook account that I'm using on my Spotify? 
  • user-removed
  • Not applicable
  • 105 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Security
  • 105 Views
  • 2 replies
  • 0 likes

Solved!! Need help changing country

Hello everyone. It has been awhile since I logged into Spotify. In the time between when I last used the account and now, I have moved from the US to Norway. I live with my girlfriend here, and she created a family account for us and invited me to jo...

  • Casual Listener
  • Hello everyone.   It has been awhile since I logged into Spotify.  In the time between when I last used the account and now, I have moved from the US to Norway.  I live with my girlf...
  • Taylor
  • Community Legend
  • 218 Views
  • 5 replies
  • 0 likes
  • Account
  • 218 Views
  • 5 replies
  • 0 likes

Got premium and suddenly i cant login

Cant login. My password wonm't work. The weirdest thing is that my username is used but my email address now says its not registered to any account. Ofc, it won't send any email to reset the password. Did my acc (and therefore my email) get stolen?

  • Visitor
  • Cant login. My password wonm't work. The weirdest thing is that my username is used but my email address now says its not registered to any account. Ofc, it won't send any email to reset the password...
  • user-removed
  • Not applicable
  • 130 Views
  • 5 replies
  • 0 likes
  • Login
  • 130 Views
  • 5 replies
  • 0 likes

Can't access my premium content

Hi I've recently finished the 7 day trial and in that time I signed up for and paid for premium but this morning it won't let me access premium it just says I need to get premium which as mentioned above (204095680121)I've tried to reinstall it and l...

  • Newbie
  • Hi I've recently finished the 7 day trial and in that time I signed up for and paid for premium but this morning it won't let me access premium it just says I need to get premium which as mentioned a...
  • user-removed
  • Not applicable
  • 97 Views
  • 2 replies
  • 0 likes
  • Premium
  • 97 Views
  • 2 replies
  • 0 likes