Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Hagersen
  • Casual Listener
  • 381458 Views
  • 917 replies
  • 107 likes
  • Account
  • 381458 Views
  • 917 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1166059 Views
  • 119 replies
  • 111 likes
  • Account
  • 1166059 Views
  • 119 replies
  • 111 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 96813 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 96813 Views
  • 68 replies
  • 10 likes

Account updating

Hi all.. Trying to contact support, but since email is hardcoded in contact, i am also unable to update my email because "its already taken" Its my own account, but its just wrong email in profile.. How can i update email address ?

  • Visitor
  • Hi all.. Trying to contact support, but since email is hardcoded in contact, i am also unable to update my email because "its already taken"   Its my own account, but its just wrong email in p...
  • Taylor
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • Account
  • 155 Views
  • 1 replies
  • 0 likes

Trying to disconnect old account from facebook so I can link it to my active one.

Apparently I created an account through facebook a very long time ago and just forgot about it. I have an account with premium that I have been using for a few months and I want to connect it to my facebook but I see no way to deactivate or unlink th...

  • Newbie
  • Apparently I created an account through facebook a very long time ago and just forgot about it. I have an account with premium that I have been using for a few months and I want to connect it to my f...
  • LordRollin
  • Community Legend
  • 344 Views
  • 1 replies
  • 0 likes
  • Account
  • 344 Views
  • 1 replies
  • 0 likes

Spotify Connect shows unrecognised PS4s

I've been having a recurring problem where it appears that a number of PS4s I don't recognise appear on my Spotify Connect menu. I have taken screenshots to document this problem. If I select any of the various PS4s and play music from them it is fre...

  • Casual Listener
  • I've been having a recurring problem where it appears that a number of PS4s I don't recognise appear on my Spotify Connect menu. I have taken screenshots to document this problem. If I select any of ...
  • MattSuda
  • Spotify Star
  • 328 Views
  • 3 replies
  • 0 likes
  • Security
  • 328 Views
  • 3 replies
  • 0 likes

Student upgrade

I upgrade to premium today using the student discount upgrade. Im not sure why it takes payment first THEN decides to verify if you are a student or not afterwards. My payment was processed for 5.99 but the verification failed. I never recieved an em...

  • Casual Listener
  • I upgrade to premium today using the student discount upgrade. Im not sure why it takes payment first THEN decides to verify if you are a student or not afterwards. My payment was processed for 5.99 ...
  • LordRollin
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 157 Views
  • 1 replies
  • 0 likes

Solved!! 3 months for .99.......

Hello. i just signed up for the premium service for .99 for 3 months. it thanked me for going premium and to enjoy. But when i check my spotify account it tells me i will be billed 5/29/15 (which is today) for 9.99. WHY? what about my 3 months for .9...

  • Casual Listener
  • Hello.   i just signed up for the premium service for .99 for 3 months. it thanked me for going premium and to enjoy. But when i check my spotify account it tells me i will be billed 5/29/15 (...
  • LordRollin
  • Community Legend
  • 410 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 410 Views
  • 5 replies
  • 0 likes

I was charged for Premium but the money was taken out.

I cancel my membership early this month and the app shows I canceled it.

  • Casual Listener
  • I cancel my membership early this month and the app shows I canceled it.
  • LordRollin
  • Community Legend
  • 151 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 151 Views
  • 3 replies
  • 0 likes

Problem Connect PS4

I usually used the spotify in ps4, but my old User has been disabled for you, and now I created a new, but when I try to enter the app in ps4, he did not let me in on spotify.the following message appears:"Falha ao entrar. Voce só pode usar o Spotify...

  • Casual Listener
  • I usually used the spotify in ps4, but my old User has been disabled for you, and now I created a new, but when I try to enter the app in ps4, he did not let me in on spotify. the followin...
  • glascale
  • Casual Listener
  • 370 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 370 Views
  • 2 replies
  • 0 likes

Why was I charged for Spotify premium today (5/29) when I canceled the premium service on 5/26?

Please help! I have been canceling Spotify premium for 3 months. I keep getting charged for the service although the cancelation seems to go through. I am developing a sour taste for the whole service as a result. Can you help with this?

  • Newbie
  • Please help! I have been canceling Spotify premium for 3 months. I keep getting charged for the service although the cancelation seems to go through. I am developing a sour taste for the whole servic...
  • LordRollin
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Got the 7 day trial and the 3 months for 0.99 cents.

I'm wondering if the 0.99 3 months period will start after the 7 day trial.

  • Casual Listener
  • I'm wondering if the 0.99 3 months period will start after the 7 day trial.
  • LordRollin
  • Community Legend
  • 659 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 659 Views
  • 1 replies
  • 1 likes

No premium

I have paid for premium the 24/5 but My phone says I still have free. I have reinstalled the app 3 Times' and logged in and out several Times'. Please help.

  • Casual Listener
  • I have paid for premium the 24/5 but My phone says I still have free. I have reinstalled the app 3 Times' and logged in and out several Times'. Please help.
  • LordRollin
  • Community Legend
  • 173 Views
  • 2 replies
  • 0 likes
  • Premium
  • 173 Views
  • 2 replies
  • 0 likes

I recently purchased a 3 month trial for $.99 and it is not working on my phone.

I recently purchased a 3 month trial for $.99 and it is not working on my phone. I have the emailed receipt for proof of purchase.

  • Casual Listener
  • I recently purchased a 3 month trial for $.99 and it is not working on my phone. I have the emailed receipt for proof of purchase.
  • LordRollin
  • Community Legend
  • 201 Views
  • 4 replies
  • 0 likes
  • 201 Views
  • 4 replies
  • 0 likes

help to take an offer

Receive in my mail the offer for a premium account for three months by $9.But when i enter to the link to make the buy, i can only see options to buy a one month por $99 and three months por $297... How can i buy the offer?Someone can help me?

  • Casual Listener
  • Receive in my mail the offer for a premium account for three months by $9. But when i enter to the link to make the buy, i can only see options to buy a one month por $99 and three months por $297.....
  • 81 Views
  • 0 replies
  • 0 likes
  • Premium
  • 81 Views
  • 0 replies
  • 0 likes

By accident canceled my ..99 cent trial of Premium - want it back

Hi! I by accident canceled by .99 cent Premium trial for 3 monts- can I get it back? Thanks,

  • Newbie
  • Hi!   I by accident canceled by .99 cent Premium trial for 3 monts- can I get it back?     Thanks,    
  • Taylor
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 206 Views
  • 1 replies
  • 0 likes

Solved!! Trying and failing to get 30 day free trial

Hello,I am based in the UK and have recently downloaded Spotify. I have been trying to access the 30 day free trial for Premium advertised and offered on the site, but am having serious trouble. It, at first, told me the product was unavailable. It n...

  • Casual Listener
  • Hello, I am based in the UK and have recently downloaded Spotify. I have been trying to access the 30 day free trial for Premium advertised and offered on the site, but am having serious trouble. ...
  • Red_Punk
  • Casual Listener
  • 227 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 227 Views
  • 2 replies
  • 0 likes

Help! I paid, I forgot now I'm musicless...

I paid for a the .99 for three months of premium. I forgot all my log in and password. I hit reset and it says non of my email accounts are on file. I then signed in with facebook and tried to reset my account, essentially start over. When I tried to...

  • Newbie
  • I paid for a the .99 for three months of premium. I forgot all my log in and password. I hit reset and it says non of my email accounts are on file. I then signed in with facebook and tried to reset ...
  • MattSuda
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 119 Views
  • 1 replies
  • 0 likes

Subscribed by accident

Spotify posted a post on Facebook saying you could get 3 months for $.99. So I immediately signed up. When the page went through it said I had been charged $9.99! I unsubscribed immediately but it had still charged me. How do I get a refund? And why ...

  • Newbie
  • Spotify posted a post on Facebook saying you could get 3 months for $.99. So I immediately signed up. When the page went through it said I had been charged $9.99! I unsubscribed immediately but it ha...
  • MattSuda
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 211 Views
  • 1 replies
  • 0 likes

Solved!! Problems with Spotify Community

I guess maybe i expect to much, but in this Spotify comunity there is a game. The issue of the game is to collect rank and badges.But it does not work.I have for the last days noticed, that i get promoted to the same rank more than one time. and now ...

  • Roadie
  • I guess maybe i expect to much, but in this Spotify comunity there is a game. The issue of the game is to collect rank and badges. But it does not work. I have for the last days noticed, that i get...
  • Weidick
  • Roadie
  • 600 Views
  • 11 replies
  • 0 likes
  • Other
  • 600 Views
  • 11 replies
  • 0 likes

Accidentally signed up for spotify premium using unknown email and user name.

I accidentally bought spotify premium with the wrong and unknown account info(email, username). How can I cancel it to get premium on my actual account?

  • Casual Listener
  • I accidentally bought spotify premium with the wrong and unknown account info(email, username). How can I cancel it to get premium on my actual account?
  • MattSuda
  • Spotify Star
  • 471 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 471 Views
  • 1 replies
  • 0 likes

somebody created an account using my email address

This is the account, I needed to change the password and log in so I could ask it to be deleted and create my own.After reading through most of the posts here it seems that the customer support team isn't very good at following things up so I thought...

  • Casual Listener
  • This is the account, I needed to change the password and log in so I could ask it to be deleted and create my own. After reading through most of the posts here it seems that the customer support t...
  • gordo18-br
  • Casual Listener
  • 198 Views
  • 2 replies
  • 0 likes
  • Account
  • 198 Views
  • 2 replies
  • 0 likes

Locked out

Hi everyone, I find myself in an absurd loop and the situation is quite stressing. I don't know why, but since 3 or 4 days ago I can't login to spotify, neither web player, nor android app. I registered a few months ago with my facebook account and I...

  • Casual Listener
  • Hi everyone, I find myself in an absurd loop and the situation is quite stressing.   I don't know why, but since 3 or 4 days ago I can't login to spotify, neither web player, nor android app. ...
  • MattSuda
  • Spotify Star
  • 460 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
  • 460 Views
  • 3 replies
  • 0 likes