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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • sevincers
  • Visitor
  • 260508 Views
  • 786 replies
  • 81 likes
  • Account
  • 260508 Views
  • 786 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1128224 Views
  • 118 replies
  • 106 likes
  • Account
  • 1128224 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 71311 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 71311 Views
  • 63 replies
  • 8 likes

change country

Hi, I need to change my country, i tried to follow the instruction but on my account, the field for change the country is grey and is impossible change the settings.I tried to contact the support but they didn't answer me.

  • Newbie
  • Hi, I need to change my country, i tried to follow the instruction but on my account, the field for change the country is grey and is impossible change the settings. I tried to contact the support b...
  • MattSuda
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 89 Views
  • 1 replies
  • 0 likes

Wont let me subscribe again

Hi, I had spotify premium for 3 months previous to this and now for some reason I only have spotify free? I have made payments each month and wish to continue to do so however it states my subscripition is over today but it wont let me subscribe agai...

  • Casual Listener
  • Hi,   I had spotify premium for 3 months previous to this and now for some reason I only have spotify free? I have made payments each month and wish to continue to do so however it s...
  • MattSuda
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 164 Views
  • 1 replies
  • 0 likes

Cannot cancel subscription, don't use service.

I was just charged $9.99 for a subscription I do not use! I signed up for 3 months during the holidays to give it a try since it was only $0.99 for 3 months, but have since stopped using the service. When I went to cancel the account about a week ago...

  • Newbie
  • I was just charged $9.99 for a subscription I do not use! I signed up for 3 months during the holidays to give it a try since it was only $0.99 for 3 months, but have since stopped using the service....
  • MattSuda
  • Spotify Star
  • 122 Views
  • 1 replies
  • 1 likes
  • Account
    Subscription
  • 122 Views
  • 1 replies
  • 1 likes

I've been getting charged for premium and I don't have or want it

While going through my statements for taxes, I see that for many months now I've been getting charged for premium spotify when I a) don't have it and b) don't want it. I sent an email to customer service and haven't heard anything back, and there doe...

  • Newbie
  • While going through my statements for taxes, I see that for many months now I've been getting charged for premium spotify when I a) don't have it and b) don't want it. I sent an email to customer ser...
  • MattSuda
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 139 Views
  • 1 replies
  • 0 likes

Why did I get billed twice?

Spotify billed me for two 3 month subscriptions , one on my paypal and on the credit card. Is there any way to get a refund or get the double payment to be 6 months?

  • Newbie
  • Spotify billed  me for two 3 month subscriptions , one on my paypal and on the credit card.    Is there any way to get a refund or get the double payment to be 6 months?
  • MattSuda
  • Spotify Star
  • 69 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 69 Views
  • 1 replies
  • 0 likes

Spotify and NUS (student discount)

After selecting NUS on the student dicount link it takes me to my account pageI then select "get premium" and it takes me to fill in my credit card detailsHere it says it will cost £9.99 per month rather than £4.99Are the reductions applied after or ...

  • Newbie
  • After selecting NUS on the student dicount link it takes me to my account page I then select "get premium" and it takes me to fill in my credit card details Here it says it will cost £9.99 per mont...
  • MattSuda
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 105 Views
  • 1 replies
  • 0 likes

Delete Spotify NOW

I did not press premium. I do not want this. The email from my Facebook is not in use anymore so I can't fill out the form. Help.

  • Newbie
  • I did not press premium. I do not want this. The email from my Facebook is not in use anymore so I can't fill out the form. Help.
  • MattSuda
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 112 Views
  • 1 replies
  • 0 likes

charged

Hello! I was told to cancel my subscription on Mar 31 if I didn't want to be charged again and when i went to delete it, I realized that my account had already been renewed and I was charged $10 which is seriously not cool. How do I get my money back...

  • Newbie
  • Hello! I was told to cancel my subscription on Mar 31 if I didn't want to be charged again and when i went to delete it, I realized that my account had already been renewed and I was charged $10 whic...
  • MattSuda
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 85 Views
  • 1 replies
  • 0 likes

Solved!! Premium Trial on Iphone

Hi, I accidentally click on premium trial on my Iphone. For the Iphone premium trial version, how long does the trial last for? Also, where can I find the information of the time period of my trial? Finally, do I automatically get charged after my ip...

  • Regular
  • Hi,   I accidentally click on premium trial on my Iphone. For the Iphone premium trial version, how long does the trial last for? Also, where can I find the information of the time period of m...
  • MattSuda
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Account bugged ;(

My account was updated 2 days ago, which have caused it to delete all playlists and folllows, also deleted all my friends, can't even find new music on it ;( have tried to test both login with Spotify and Facebook but same results ;( also tried with ...

  • Newbie
  • My account was updated 2 days ago, which have caused it to delete all playlists and folllows, also deleted all my friends, can't even find new music on it ;( have tried to test both login with Spotif...
  • MattSuda
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • Account
  • 128 Views
  • 1 replies
  • 0 likes

Premium subscription 'vanishes' in the middle of the paid period

Our Premium subscription (paid on 28th Feb) ceased to work on friday 27th Feb. Main account and 3 family sub-accounts are now crappy 'free' subscriptions. New payment was also made yesterday - no change whatsoever! So today we have paid for 6 days of...

  • Regular
  • Our Premium subscription (paid on 28th Feb) ceased to work on friday 27th Feb. Main account and 3 family sub-accounts are now crappy 'free' subscriptions. New payment was also made yesterday - no cha...
  • MattSuda
  • Spotify Star
  • 78 Views
  • 1 replies
  • 0 likes
  • Premium
  • 78 Views
  • 1 replies
  • 0 likes

Solved!! Can I use a spotify voucher/ gift card to pay for 2 months of a student account?

I was wondering if I could use a voucher card that they sell at retail stores to pay for a student account? I ask because most of these cards say "Pay for a month of Spotify premium" and only come in increments of 10 dollars or more. I haven't bought...

  • Newbie
  • I was wondering if I could use a voucher card that they sell at retail stores to pay for a student account ? I ask because most of these cards say "Pay for a month of Spotify premium" and only come i...
  • MattSuda
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 208 Views
  • 1 replies
  • 0 likes

Logging in

I tried to log in but it says 'failed to log in'and something about spotify abroad for 14 days?!

  • Newbie
  • I tried to log in but it says 'failed to log in'and something about spotify abroad for 14 days?!
  • MattSuda
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

problemas con mi cuenta premium

Hola, he realizado una suscripción premium a través de Movistar pero mi cuenta sigue con las opciones básicas. cuando abro la aplicacion en el teléfono mi cuenta spotify sigue sin cambiar. Por favor solucionenme el problema. Gracias.

  • Newbie
  • Hola, he realizado una suscripción premium a través de Movistar pero mi cuenta sigue con las opciones básicas. cuando abro la aplicacion en el teléfono mi cuenta spotify sigue sin cambiar. Por favor ...
  • MattSuda
  • Spotify Star
  • 1253 Views
  • 1 replies
  • 0 likes
  • cuenta premium
  • 1253 Views
  • 1 replies
  • 0 likes

Change current non-student sub to student sub

My current premium sub is not a student account, but I do now have a student email, etc. Can I change my current sub to that email address and get student pricing? Or do I need to start a new subscription with that email address? Thanks.

  • Casual Listener
  • My current premium sub is not a student account, but I do now have a student email, etc.   Can I change my current sub to that email address and get student pricing?   Or do I  nee...
  • MattSuda
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • Account
  • 146 Views
  • 1 replies
  • 0 likes

Prorated refund?

I meant to cancel my trial subscription before it renewed and charged me full price but I forgot. If I cancel now will I be refunded a prorated amount For the remainder of the month? Thanks.

  • Newbie
  • I meant to cancel my trial subscription before it renewed and charged me full price but I forgot. If I cancel now will I be refunded a prorated amount For the remainder of the month? Thanks.
  • MattSuda
  • Spotify Star
  • 2050 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 2050 Views
  • 1 replies
  • 0 likes

problema

Ciao sono italiana vorrei scaricare l'opzione premium ma vorrei il codice ma non ho nessun regalo vi prego fatemi scaricare la versione premium grazie

  • Newbie
  • Ciao sono italiana vorrei scaricare l'opzione premium ma vorrei il codice ma non ho nessun regalo vi prego fatemi scaricare la versione premium grazie
  • 77 Views
  • 0 replies
  • 0 likes
  • Premium
  • 77 Views
  • 0 replies
  • 0 likes

Spotify premium doesn't work

Hi, I subscribed to a free 2 month trial through psn and It won't give me premium, I've tried deleting and reinstalling Spotify it just won't let me use the premium features it keeps asking me to subscribe?

  • Newbie
  • Hi, I subscribed to a free 2 month trial through psn and It won't give me premium, I've tried deleting and reinstalling Spotify it just won't let me use the premium features it keeps asking me to sub...
  • MattSuda
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • Premium
  • 116 Views
  • 1 replies
  • 0 likes

Can't subscribe using my NUS discount

Whenever I try to subscribe to premium via the student page here i just get this error (see below) I've seen elsewhere that it can be caused by expired card details, but I can't see anywhere on my account that I can delete mine.

  • Newbie
  • Whenever I try to subscribe to premium via the student page here i just get this error (see below)   I've seen elsewhere that it can be caused by expired card details, but I can't se...
  • MattSuda
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 93 Views
  • 1 replies
  • 0 likes

College Discount on Premium

Hi, i had signed up for the $4.99/month for the college discount and it still shows im being charged $9.99

  • Casual Listener
  • Hi, i had signed up for the $4.99/month for the college discount and it still shows im being charged $9.99
  • MattSuda
  • Spotify Star
  • 154 Views
  • 1 replies
  • 1 likes
  • Account
    Other
    Premium
    Subscription
  • 154 Views
  • 1 replies
  • 1 likes