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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80354 Views

9 replies

2 likes

Account
Login
  • 80354 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653692 Views

13 replies

4 likes

Account
  • 653692 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734101 Views

18 replies

29 likes

  • 734101 Views
  • 18 replies
  • 29 likes

Students discount Problem

Hey everyone,I got Spotify premium for 2 Years - and im a stundent for 1 year now. I heared about the discount of 5€/month if you are a student, so i tryed to get this discount somehow. Is there realy no way to get it without unsubsrcribing and resub...

Casual Listener

Hey everyone, I got Spotify premium for 2 Years - and im a stundent for 1 year now.  I heared about the discount of 5€/month if you are a student, so i tryed to get this discount somehow.&nbs...

MattSuda

Spotify Star

265 Views

3 replies

0 likes

Account
Premium
Subscription
  • 265 Views
  • 3 replies
  • 0 likes

My subscription became free i have no clue what happened

HELLO, i registered last may 2 for spotify premium and it was confirmed thru a text message, and it says it will expire on 06-01-2015 but when I came home tonight, my account became free. I dont know what happened. I need help. T.T it was my first ti...

Casual Listener

HELLO, i registered last may 2 for spotify premium and it was confirmed thru a text message, and it says it will expire on 06-01-2015 but when I came home tonight, my account became free. I dont know...

KaixM

Casual Listener

511 Views

2 replies

3 likes

Account
Free
Premium
Subscription
  • 511 Views
  • 2 replies
  • 3 likes

Is a refund possible?

Kind of freaking out. I'm broke at the moment and I thought I cancelled spotify months ago. It just charged th 10.81 to my account. I only had just enough to pay my phone bill so it doesn't get shut off while I'm applying to new jobs. Now I can't kee...

Newbie

Kind of freaking out. I'm broke at the moment and I thought I cancelled spotify months ago. It just charged th 10.81 to my account. I only had just enough to pay my phone bill so it doesn't get shut ...

MattSuda

Spotify Star

276 Views

1 replies

0 likes

Subscription
  • 276 Views
  • 1 replies
  • 0 likes

Spotify family

I upgraded to a family account my husband accepted via his emails I got a message say 5 days to change its been over 2 weeks still no change made or notificationHelp how can he use our account ?

Visitor

I upgraded to a family account my husband accepted via his emails I got a message say 5 days to change its been over 2 weeks still no change made or notification Help how can he use our account ?

MattSuda

Spotify Star

287 Views

2 replies

0 likes

Premium
  • 287 Views
  • 2 replies
  • 0 likes

Canadian Account Charged in Euros

Morning, I have recently moved back to Canada after living in the UK for two years. I had a Spotify account in the UK and was paying in pounds out of a UK bank account. Having moved to Canada, I updated my subscription to be a Canadian one, and thus ...

Newbie

Morning,   I have recently moved back to Canada after living in the UK for two years.  I had a Spotify account in the UK and was paying in pounds out of a UK bank account.  Having mo...

MattSuda

Spotify Star

437 Views

1 replies

3 likes

Account
Premium
Subscription
  • 437 Views
  • 1 replies
  • 3 likes

Unable to Change Country without Credit Card

A long while back, I took a trip to America (live elsewhere) and due to having a road trip scheduled, I decided to try out offline Spotify. I figured I would only need it for a month, so I would just use the free trial month. I paid while in America,...

Newbie

A long while back, I took a trip to America (live elsewhere) and due to having a road trip scheduled, I decided to try out offline Spotify. I figured I would only need it for a month, so I would just...

MattSuda

Spotify Star

231 Views

1 replies

0 likes

Account
  • 231 Views
  • 1 replies
  • 0 likes

How to stop Spotify charge me for my cancelled subscription?!?

Despite a confirnation of my ending of my Spotify Premium account, Spotify continues to draw money from my bank account. How can I stop this? Their customer service never reply my mails and I have still not found any way to get in contact with them. ...

Newbie

Despite a confirnation of my ending of my Spotify Premium account, Spotify continues to draw money from my bank account. How can I stop this? Their customer service never reply my mails and...

MattSuda

Spotify Star

178 Views

1 replies

0 likes

Premium
Subscription
  • 178 Views
  • 1 replies
  • 0 likes

Purchased Premium and paid; there's days left but now it says I'm on free

I paid 9,99€ on 2015-04-13 for my premium subscription. But I entered today on both my laptop and my mobile phone and my account is now just free. There should be at least 10 days left, but I also made possible to automatically pay for the next month...

Casual Listener

I paid 9,99€ on 2015-04-13 for my premium subscription. But I entered today on both my laptop and my mobile phone and my account is now just free. There should be at least 10 days left, but I also ma...

CosmicStorm

Casual Listener

291 Views

2 replies

0 likes

Account
Free
Premium
Subscription
  • 291 Views
  • 2 replies
  • 0 likes

spotify premium

I just cancelled my subscription to spotify premium this morning and I noticed that it will end in may 28. I wanted to know if they will refund me then money cause I'm no longer using that service. I'd like to have answers soon, please.

Newbie

I just cancelled my subscription to spotify premium this morning and I noticed that it will end in may 28. I wanted to know if they will refund me then money cause I'm no longer using that service. I...

kbrooksc

Community Legend

217 Views

1 replies

0 likes

Premium
  • 217 Views
  • 1 replies
  • 0 likes

I cant cancel spotify premium

I tried to cancel my premium but i get this message saying something like:Oops, something went wrong... HElp me please My case number is # 02864024

Newbie

I tried to cancel my premium but i get this message saying something like:Oops, something went wrong... HElp me please My case number is # 02864024

Jordi

Community Legend

249 Views

1 replies

0 likes

Premium
  • 249 Views
  • 1 replies
  • 0 likes

spotify family

Hi, i am from Guatemala i have a spptify family account that i created on April 17 but today(May 4th) i tried to listen to some of my Music but it says i have a Free account and that my account isnt linked to a spotify family account

Newbie

Hi, i am from Guatemala i have a spptify family account that i created on April 17 but today(May 4th) i tried to listen to some of my Music but it says i have a Free account and that my account isnt ...

MattSuda

Spotify Star

245 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 245 Views
  • 1 replies
  • 0 likes

Solved!! Follower Numbers does not incease. ?

There are more and more followers for my Playlist, but the number does not increase.

Casual Listener

There are more and more followers for my Playlist, but the number does not increase.  

Ungelogen26cm

Casual Listener

480 Views

3 replies

0 likes

Other
  • 480 Views
  • 3 replies
  • 0 likes

Login once in 30 days.....

I haven't logged in for over 30 days and now I can't get back online! Please help!Don't understand why there is no contact number to call someone! This has taken over a wk when it could have take a 5 min phone call!

Newbie

I haven't logged in for over 30 days and now I can't get back online! Please help! Don't understand why there is no contact number to call someone! This has taken over a wk when it could have take a...

MattSuda

Spotify Star

167 Views

1 replies

0 likes

Subscription
  • 167 Views
  • 1 replies
  • 0 likes

changing country without changing payment

My spotify will not work since I am abroad in Australia (although I've already been here for 3 months it just stopped today). My profile will not allow me to change my country, and when I found a way to change it the next message said I need to have ...

Newbie

My spotify will not work since I am abroad in Australia (although I've already been here for 3 months it just stopped today). My profile will not allow me to change my country, and when I found a way...

MattSuda

Spotify Star

251 Views

1 replies

0 likes

Account
Login
Subscription
  • 251 Views
  • 1 replies
  • 0 likes

Multiple CC Charges

Hi Spotify, When signing up for Spotify premium, there seemed to be an error in processing the transaction. I was prompted to try again and this went on until now where I have six pending charges against my account. Now not only have I been charged f...

Newbie

Hi Spotify,   When signing up for Spotify premium, there seemed to be an error in processing the transaction. I was prompted to try again and this went on until now where I have six pending ch...

MattSuda

Spotify Star

692 Views

7 replies

0 likes

Account
Premium
Subscription
  • 692 Views
  • 7 replies
  • 0 likes

Cancelled premium before it expired, still getting charged

I cancelled my premium trial a day before it was over, but then I was charged anyway. After seeing the charge, I logged in and it said I still had the premium service. I don't understand how this could happen, because I went through the whole cancell...

Casual Listener

I cancelled my premium trial a day before it was over, but then I was charged anyway. After seeing the charge, I logged in and it said I still had the premium service. I don't understand how this cou...

moderntymes

Casual Listener

550 Views

2 replies

0 likes

Subscription
  • 550 Views
  • 2 replies
  • 0 likes

Charged 4 times?! help.

I tried signing up for the student discount and each time I would, it tell me error and wouldn't work. I was under the impression that something was wrong with my computer or something so I kept refreshing and trying and it still wouldn't work. Final...

Newbie

I tried signing up for the student discount and each time I would, it tell me error and wouldn't work. I was under the impression that something was wrong with my computer or something so I kept refr...

MattSuda

Spotify Star

541 Views

1 replies

0 likes

Account
Premium
  • 541 Views
  • 1 replies
  • 0 likes

PLEASE HELP!!

Okay I know this might seem stupid but im freaking out. I have a main spotify account but I made another one so I could get the 99 cent premium for 3 months. I logged out of my new account thinking I knew my username so I could log into my main accou...

Newbie

Okay I know this might seem stupid but im freaking out. I have a main spotify account but I made another one so I could get the 99 cent premium for 3 months. I logged out of my new account thinking I...

Erkan_Yılmaz

Community Legend

245 Views

1 replies

0 likes

Account
  • 245 Views
  • 1 replies
  • 0 likes

not electable for college discount... But ive been charged and I don't have spotify.

Hello!I am coming here with what looks like an ongoing issue for you guys. I was trying to sign up for College Student Discount. After putting in my information for payment (should NOT have been first) I found out that my college was not listed and I...

Casual Listener

Hello! I am coming here with what looks like an ongoing issue for you guys.   I was trying to sign up for College Student Discount. After putting in my information for payment (should NOT hav...

user-removed

Not applicable

959 Views

6 replies

3 likes

Account
Other
Premium
Subscription
  • 959 Views
  • 6 replies
  • 3 likes

can't log out from all devices.

it says error try again later for couple of days now. ridicilous. halp.

Regular

it says error try again later for couple of days now.    ridicilous.    halp.    

MattSuda

Spotify Star

228 Views

1 replies

0 likes

Account
Login
Other
  • 228 Views
  • 1 replies
  • 0 likes