Accounts

Unable to change country without adding payment details

I am from and live in Canada but I also travel to Hong Kong and Denmark a lot, where I live for weeks to months at a time (family there). I only have a Canadian credit card and bank account but I like using the local catalogues of the place that I'm ...

Can't login of request pass

I just tried to play Some music with spotify. Because I got auto logged out on all devices I was trying to login again but password fail. After that I tried to request new pass but he failed because mine username is with -. Even the email is not find...

Wrong account

Hi! I just bought a Spotify premium gift code. But when the recipient person has activated the code on her phone, it has upgraded to Premium a wrong account, which she never used.There is a solution to enable the upgrade in her real account?

Being charged more than my account says I should!!

Hi guys, I notice I've been charged £10 a month as opposed to the £4.99 I should be being charged, which is also the price listed on my account!! What can I do to change this. How can I get in contact with spotify to ammend this error?? Many thanks!

50% student discount via unidays

I am a student at Warwick medical school and want to use this offer but it says I'm not eligible. I currently have premium, what do I need to do please?Katrina

Not signed up with Facebook, but now can't unlink it

I didn't sign up through Facebook, I just signed up normally. But later decided to link my Facebook to it. Then I tried to "Disconnect from Facebook" in the Preferences. The button changed to "Connect to Facebook" but it still shows my Facebook name ...

Ideal payment not showing up on account

Last week I paid by Ideal because my credit card payment failed. money got deducted from my bank account, however because of a crappy internet connection the last step of linking back to the Spotify website failed and now the payment is not recognize...

Visa Payment Issues

ok so im using my visa on a buddies account for premium and now i want to upgrade to premium but i get the "Bad Day" error message. how can i fix this, or is Spotify a 1 visa 1 account type deal

Why is spotify charging me twice

Spotify charged me twice for 11months,had to beg

It's hard having issues With big companies. It's you against tens of dead emailcorresponse. I had issues with my account a year ago,(couldn't log in because the email linked to Facebook was old and I had no longer access to it) This was being taken c...

Facebook premium account with no email added

My spotify acount shows I have no email added, wrong birthday and it.says that if I wish to change any of the profile info I should change the info on fb. But on fb everything is right, including my e-mail..I havent received any e-mail since i subscr...

3-Month trial billing error

Hello,My son converted his account to Premium using the trial and attached it to my PayPal account. I received a full-price charge. How do I reach Spotify billing to correct this?Thanks

I’ve changed country ... If you’re still having trouble

I want to change my country to Canada, but that is not a choice in the profile section. I believe I need support to manually change that setting. Since the initial initial shotgun response didn't actually address my issue, I am posting here per the i...

Premium problems

Spotify charged my account but premium will not work. Having issues with the website proving I'm a student for my student discount. But they charged me anyways. Responded to the email but still have no response. Please help! So aggravating!

I can't cancel my spotify premium.

Whenever I go to th official website the link is not there for me to cancel, what do I do?

Spotify account linked to different Facebook account and email address

Hello, Currently I have a problem with my Spotify account. When I log in to Spotify through my Facebook it appears that my account is linked to another email account. It does not make sense that my Spotify account is linked to my Facebook but at the ...

Premium free trial

Many times I have swiped available offline and clicked try 7 days free, but it simply just says oops something went wrong, let's try that again every time. Sometimes it will say activating premium with the loading signs but it always goes back to the...

Please Add Spotify Radio Function to Sonos

Hi, I have a problem that when I login to Spotify with the app (on mac) it shows the error: "spotify your country does not match the one set in your profile" I checked, and it is set to USA and I'm in USA.I can login to the website, but not to the ap...

Account hacked. Email changed, cannot log in - please help!

My Spotify premium account has been hacked. The email address has been changed so I am unable to log in to my own account to change my password or even delete the account. I tried submitting a form to customer service but that won't work either, as i...