Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 398189 Views
  • 947 replies
  • 107 likes
  • Account
  • 398189 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171350 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171350 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99062 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99062 Views
  • 68 replies
  • 10 likes

Solved!! Account hacked, Customer Service Team AWOL

My account was hacked almost two weeks ago. Your customer service team gave me case number 01616624 and confirmed that the email address had been changed so I cannot reset the password. I gave them the information they asked for, including the Billin...

  • Newbie
  • My account was hacked almost two weeks ago. Your customer service team gave me case number 01616624 and confirmed that the email address had been changed so I cannot reset the password. I gave t...
  • MattSuda
  • Spotify Star
  • 669 Views
  • 7 replies
  • 1 likes
  • 669 Views
  • 7 replies
  • 1 likes

HELP PLEASE !! facebook closed my account, and I can not open my spotify

Help : facebook closed my account, and I can not open my spotify I want to know if there is any way to access , I am PREMIUM user and want to recover my playlist. I can not access my playlist from another account , because playlists were hidden .

  • Casual Listener
  • Help : facebook closed my account, and I can not open my spotify I want to know if there is any way to access , I am PREMIUM user and want to recover my playlist. I can not access my playlist from ...
  • MattSuda
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 197 Views
  • 1 replies
  • 0 likes

Solved!! Deleted facebook account, can't login anymore to cancel subscription

I had just paid for a spotify premium account when I deleted my Facebook. Im okay with making a new Spotify account but I used the December promotion. How can I transfer the subscription?

  • Visitor
  • I had just paid for a spotify premium account when I deleted my Facebook. Im okay with making a new Spotify account but I used the December promotion. How can I transfer the subscription?
  • MattSuda
  • Spotify Star
  • 1349 Views
  • 37 replies
  • 0 likes
  • 1349 Views
  • 37 replies
  • 0 likes

Paypal account

Hello, I don't know what accounts are linked to my paypal. I have payed $10,00 to spotify and I don't know which account is, I can't find it.... My paypal is

  • Casual Listener
  • Hello, I don't know what accounts are linked to my paypal. I have payed $10,00 to spotify and I don't know which account is, I can't find it.... My paypal is <removed for privacy>
  • MattSuda
  • Spotify Star
  • 373 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 373 Views
  • 1 replies
  • 0 likes

Playlist stuck on "loading..."

I made a playlist in offline mode while I was on a plane, but when I landed I wasn't able to see or play the playlist on any device. I've tried logging on and off, restarting Spotify, and accessing the playlist through multiple devices; it just says ...

  • Casual Listener
  • I made a playlist in offline mode while I was on a plane, but when I landed I wasn't able to see or play the playlist on any device. I've tried logging on and off, restarting Spotify, and accessing t...
  • MattSuda
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • Other
  • 237 Views
  • 1 replies
  • 0 likes

Playlists and all saved music disappeared; tried everything

Over the weekend, my playlists and all of my saved music disappeared. I hadn't changed any of my login information (I'd been logging in via Facebook on three devices - PC, Macbook and iPhone). I looked through the Help files this morning and read som...

  • Casual Listener
  • Over the weekend, my playlists and all of my saved music disappeared. I hadn't changed any of my login information (I'd been logging in via Facebook on three devices - PC, Macbook and iPhone). I look...
  • MattSuda
  • Spotify Star
  • 256 Views
  • 3 replies
  • 0 likes
  • Free
    Login
  • 256 Views
  • 3 replies
  • 0 likes

Unknown charge

I canceled my 30 day trial but was charged $5.43 why ?

  • Newbie
  • I canceled my 30 day trial but was charged $5.43 why ?
  • MattSuda
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 215 Views
  • 1 replies
  • 0 likes

My original account disappeared

My username is MusikJashon but for some reason I can't get a reset email because I've been signed in under my FB. I accidentally disconnected my FB through the desktop app and then I no longer had access to my original accountIt keeps saying I'm a ne...

  • Visitor
  • My username is MusikJashon but for some reason I can't get a reset email because I've been signed in under my FB. I accidentally disconnected my FB through the desktop app and then I no longer had ac...
  • MattSuda
  • Spotify Star
  • 878 Views
  • 15 replies
  • 1 likes
  • Account
    Login
    Premium
    Subscription
  • 878 Views
  • 15 replies
  • 1 likes

Playing bought music - offline

Hello I have bought some of Taylor Swifts music - and have placed it in "Local files" on Spotify. But I can't play it either online or offline on my Windows Phone. Any suggestions how to solve this problem? Best regardsPer

  • Casual Listener
  • Hello   I have bought some of Taylor Swifts music - and have placed it in "Local files" on Spotify. But I can't play it either online or offline on my Windows Phone. Any suggestions how to sol...
  • MattSuda
  • Spotify Star
  • 238 Views
  • 3 replies
  • 0 likes
  • Premium
  • 238 Views
  • 3 replies
  • 0 likes

Solved!! Premium will not work

Premium will not work, keeps saying I only have free on my phone even though I have paid and have kept reinstalling and logging in and out!! Have had spotify for a long time now aswell!!

  • Newbie
  • Premium will not work, keeps saying I only have free on my phone even though I have paid and have kept reinstalling and logging in and out!! Have had spotify for a long time now aswell!!
  • MattSuda
  • Spotify Star
  • 656 Views
  • 15 replies
  • 1 likes
  • Premium
    Subscription
  • 656 Views
  • 15 replies
  • 1 likes

Delete my account

I think I accidentally clicked spotify get premium on spotify. It shows Premium Trial on the account page. Will I be charged?

  • Visitor
  • I think I accidentally clicked spotify get premium on spotify. It shows Premium Trial on the account page. Will I be charged?
  • MattSuda
  • Spotify Star
  • 265 Views
  • 2 replies
  • 0 likes
  • Account
  • 265 Views
  • 2 replies
  • 0 likes

I paid premium but didn't get it

Hey!Four days ago i paid 10€ for premium. It didn't work and i had to go with my family on vacation. I looked today and the page says, that spotify premium ends today (i had it before). I paid with Paysafecard and when i want to pay again with the co...

  • Newbie
  • Hey! Four days ago i paid 10€ for premium. It didn't work and i had to go with my family on vacation. I looked today and the page says, that spotify premium ends today (i had it before). I paid with...
  • MattSuda
  • Spotify Star
  • 986 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 986 Views
  • 1 replies
  • 0 likes

Charging me for 3 month deal and student discount

When I check my bank account, it says I've been charged for the student discount (when I had my other Spotify account under the username jenaferdoubleyou but deleted it because I deleted my Facebook), and the 3 month deal. I don't want the student di...

  • Newbie
  • When I check my bank account, it says I've been charged for the student discount (when I had my other Spotify account under the username jenaferdoubleyou but deleted it because I deleted my Facebook)...
  • MattSuda
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 149 Views
  • 1 replies
  • 0 likes

Bought Premium, doesn't work

I just bought the 0.99 for 3 months premium for Spotify. I reinstalled and logged out on both my computer and phone and it still doesn't work. Anything else to try? Thanks

  • Casual Listener
  • I just bought the 0.99 for 3 months premium for Spotify. I reinstalled and logged out on both my computer and phone and it still doesn't work. Anything else to try? Thanks
  • MattSuda
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Help changing my country from CA to USA

I have a spotify account through facebook and therefore I cannot change any of the normal profile settings including country. I moved to the U.S., but my Spotify won't let me log in because the country of my account doesn't match the country I am in....

  • Casual Listener
  • I have a spotify account through facebook and therefore I cannot change any of the normal profile settings including country. I moved to the U.S., but my Spotify won't let me log in because the count...
  • MattSuda
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 194 Views
  • 1 replies
  • 0 likes

Account

Well I got spotify premium for .99¢ and i forgot my password and i guess my account got deleted because when i look it up i cant find it. I just want to make sure its deleted.

  • Newbie
  • Well I got spotify premium for .99¢ and i forgot my password and i guess my account got deleted because when i look it up i cant find it. I just want to make sure its deleted.
  • MattSuda
  • Spotify Star
  • 331 Views
  • 1 replies
  • 0 likes
  • Mac
  • 331 Views
  • 1 replies
  • 0 likes

Spotify charging you twice

Fiz a assinatura premium, recebi duas mensagens, onde o valor de R$ 1.99 foi adicionado tambem uma de R$ 11.00 reais.O que devo fazer?Agradeço desde já. Did the premium subscription, received two messages where the value of R $ 1.99 was added also a ...

  • Newbie
  • Fiz a assinatura premium, recebi duas mensagens, onde o valor de R$ 1.99 foi adicionado tambem uma de R$ 11.00 reais. O que devo fazer? Agradeço desde já.         Did the...
  • LordRollin
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 220 Views
  • 1 replies
  • 0 likes

Solved!! Purchased the 3 month premium for .99€

Just purchased the 3 months of premium for .99€. I don't want premium after that. If I cancel my subscription now, will it end my premium now? Or will it just not charge me after the three months??

  • Visitor
  • Just purchased the 3 months of premium for .99€. I don't want premium after that. If I cancel my subscription now, will it end my premium now? Or will it just not charge me after the three months??
  • MattSuda
  • Spotify Star
  • 379 Views
  • 4 replies
  • 1 likes
  • Other
    Subscription
  • 379 Views
  • 4 replies
  • 1 likes

Student Discount Issue

I am having an issue with the student discount available for Spotify premium users. Logged in today to change payment options and noticed that my account had somehow been taken off the student account status, and Spotify returned back to charging me ...

  • Newbie
  • I am having an issue with the student discount available for Spotify premium users. Logged in today to change payment options and noticed that my account had somehow been taken off the student accoun...
  • MattSuda
  • Spotify Star
  • 274 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 274 Views
  • 1 replies
  • 1 likes

being charged for an account I can't have access to >=(

I recently signed up for the 3 months of premium for 99 cents for my sister. After I filled everything out including my payment information it accepted and Said I already have an account and I was still charged.My account is under the email one email...

  • Casual Listener
  • I recently signed up for the 3 months of premium for 99 cents for my sister. After I filled everything out including my payment information it accepted and Said I already have an account and I was st...
  • MattSuda
  • Spotify Star
  • 272 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Other
    Subscription
  • 272 Views
  • 4 replies
  • 0 likes