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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • CrispyPotato275
  • Newbie
  • 281754 Views
  • 827 replies
  • 85 likes
  • Account
  • 281754 Views
  • 827 replies
  • 85 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133989 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133989 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76026 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 76026 Views
  • 63 replies
  • 8 likes

Payment pending on a stolen and subsequently canceled credit card...

Hello there, The credit card I used to use to pay my monthly spotify was stolen and so I canceled it immediately and asked for a new one. While waiting for the new card and before I could update my account with my new card, spotify put in the monthly...

  • Casual Listener
  • Hello there,   The credit card I used to use to pay my monthly spotify was stolen and so I canceled it immediately and asked for a new one.  While waiting for the new card and before I co...
  • coffedocol
  • Casual Listener
  • 231 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 231 Views
  • 2 replies
  • 0 likes

Abroad

I have premium, and have been abroad for a few months.. Yesterday spotify logged me off mid song and I got a message about only having it for 14 days abroad..

  • Casual Listener
  • I have premium, and have been abroad for a few months.. Yesterday spotify logged me off mid song and I got a message about only having it for 14 days abroad..
  • 85 Views
  • 0 replies
  • 0 likes
  • Premium
  • 85 Views
  • 0 replies
  • 0 likes

Can't update my CC information...

My CC was stolen and I just got my replacement. It was canceled and spotify tried to bill the old card. I just got the new one and wanted to update my subscription but all I get on the account screen is Spotify Premium 1 Subscribe (see attached). The...

  • Newbie
  • My CC was stolen and I just got my replacement.  It was canceled and spotify tried to bill the old card.  I just got the new one and wanted to update my subscription but all I get on the ac...
  • FromToronto
  • Casual Listener
  • 191 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 191 Views
  • 6 replies
  • 0 likes

I can't change my card on file nothing does what it says!!!

I can't change my card on my account and it driving me out of my mind, I'm thinking about leaving spotify altogether

  • Newbie
  • I can't change my card on my account and it driving me out of my mind, I'm thinking about leaving spotify altogether
  • 79 Views
  • 0 replies
  • 0 likes
  • Account
  • 79 Views
  • 0 replies
  • 0 likes

Solved!! Mistake with gift card

Hello I made a mistake with the count and enter the code of a gift card in the count of other person of my family it's any chance to cancel that and put the code in my count? (Sorry for bad English)

  • Newbie
  • Hello I made a mistake with the count and enter the code of a gift card in the count of other person of my family it's any chance to cancel that and put the code in my count? (Sorry for bad English)
  • user-removed
  • Not applicable
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

please help me

I can not subscribe to my premium account

  • Newbie
  • I can not subscribe to my premium account
  • 117 Views
  • 0 replies
  • 0 likes
  • Premium
  • 117 Views
  • 0 replies
  • 0 likes

Solved!! Ads in Unlimited (after years without ads)

Hi, For quite a long time I have an unlimited account, without ads. But since a few days I get ads, both visual in the player and in audio.I followed the tips I found on this forum, such as log out and in again. I even fully uninstalled the applicati...

  • Casual Listener
  • Hi, For quite a long time I have an unlimited account, without ads. But since a few days I get ads, both visual in the player and in audio. I followed the tips I found on this forum, such as log out...
  • JU92
  • Newbie
  • 3216 Views
  • 68 replies
  • 0 likes
  • ads
    Unlimited
  • 3216 Views
  • 68 replies
  • 0 likes

7 day free trial

Why don't they have the 7 day trial I don't like the premium version

  • Newbie
  • Why don't they have the 7 day trial I don't like the premium version
  • 112 Views
  • 0 replies
  • 0 likes
  • Free
  • 112 Views
  • 0 replies
  • 0 likes

Premium Account Hacked

Hi there, somebpdy has hacked my premium account and has changed my password and contact email address. How do i go about resetting all my details? Cheers Rich.

  • Casual Listener
  • Hi there, somebpdy has hacked my premium account and has changed my password and contact email address. How do i go about resetting all my details?    Cheers   Rich. 
  • richrecap
  • Casual Listener
  • 140 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 140 Views
  • 2 replies
  • 0 likes

Paying for a subscription,not getting it

I'm paying 4.99 euros for the unlimited subscription but my account won't change from free to unlimited. Please help

  • Newbie
  • I'm paying 4.99 euros for the unlimited subscription but my account won't change from free to unlimited. Please help
  • atom1989
  • Community Legend
  • 98 Views
  • 1 replies
  • 0 likes
  • Subscription
    Unlimited
  • 98 Views
  • 1 replies
  • 0 likes

Exchange student - don't have a usa credit card

I'm am an exchange student and have only a foreign credit card, but now after 7 months living here I can't use Spotify anymore, because now they only accept a usa credit card for people located in the usa.

  • Visitor
  • I'm am an exchange student and have only a foreign credit card, but now after 7 months living here I can't use Spotify anymore, because now they only accept a usa credit card for people located in th...
  • MichaelW
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • Premium
  • 164 Views
  • 1 replies
  • 0 likes

Recover playlist not working

I'm trying to view my deleted playlist by going to the recover playlist page but none of them are showing up. The page just says, "We had an error retrieving your deleted playlist. Please try again later." It has said this for over a month. Help plea...

  • Regular
  • I'm trying to view my deleted playlist by going to the recover playlist page but none of them are showing up. The page just says, " We had an error retrieving your deleted playlist. Please try a...
  • cohenfs
  • Roadie
  • 3092 Views
  • 5 replies
  • 3 likes
  • Account
  • 3092 Views
  • 5 replies
  • 3 likes

Made A Mistake Using Facebook For An Account

I know this has probably been asked a thousand times, but what do I need to do to get my email back? As of right now, its glued to my Facebook, so I can't use a different account with my email address. This is one of the worst ways to handle a subscr...

  • Casual Listener
  • I know this has probably been asked a thousand times, but what do I need to do to get my email back? As of right now, its glued to my Facebook, so I can't use a different account with my email a...
  • MichaelW
  • Community Legend
  • 138 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 138 Views
  • 3 replies
  • 0 likes

Unable to change my payment method after my card has expired

Hi Team, My debit card registered to my account has expired and I'm trying to update my card details on my spotify account but it won't allow me to subscribe. I have now lost my premium account. I have tried to resubscribe but there seems to be an er...

  • Newbie
  • Hi Team,   My debit card registered to my account has expired and I'm trying to update my card details on my spotify account but it won't allow me to subscribe.    I have now lost ...
  • 87 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 87 Views
  • 0 replies
  • 0 likes

Student discount in Finland

I'd be interested to know wether it is possible to get the student discount for the Spotify premium in countries whose schools aren't listed in the dropmenu asking what school does one study at or is the discount currently available only for the peop...

  • Newbie
  • I'd be interested to know wether it is possible to get the student discount for the Spotify premium in countries whose schools aren't listed in the dropmenu asking what school does one study at or is...
  • 899 Views
  • 0 replies
  • 5 likes
  • Premium
    Subscription
  • 899 Views
  • 0 replies
  • 5 likes

change the order

hello , I want to change the order in the playlist but I can not move the numbers (I can only select the top by artist, song, album ) . How do I do that?

  • Casual Listener
  • hello , I want to change the order in the playlist but I can not move the numbers (I can only select the top by artist, song, album ) . How do I do that?
  • 95 Views
  • 0 replies
  • 0 likes
  • Premium
  • 95 Views
  • 0 replies
  • 0 likes

volgorde nummers

hallo, ik wil de volgorde in de afspeellijsten wijzigen maar ik kan de nummers niet verschuiven (ik kan alleen bovenin selecteren op artiest, nummer, album). Hoe doe ik dat?

  • Casual Listener
  • hallo, ik wil de volgorde in de afspeellijsten wijzigen maar ik kan de nummers niet verschuiven (ik kan alleen bovenin selecteren op artiest, nummer, album). Hoe doe ik dat? 
  • 293 Views
  • 0 replies
  • 1 likes
  • Account
    Premium
  • 293 Views
  • 0 replies
  • 1 likes

Spotify pausing! HELP!

I hope someone can help with my problem. I have a premium account, being used on 2 devices (one at a time obviously). No long ago, I logged int my spotify account through my sister's sonos system (on my tablet through the sonos app) while I was visit...

  • Casual Listener
  • I hope someone can help with my problem.   I have a premium account, being used on 2 devices (one at a time obviously).   No long ago, I logged int my spotify account through my sister'...
  • 69 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 69 Views
  • 0 replies
  • 0 likes

Solved!! entering the NUS number

hi im currently on a trial version of spotfy which is about to end. I want to continue using the nus discount. however for the life of me i cannot work out where I have to enter the nus number. i have found the link fo the student discount page but e...

  • Casual Listener
  • hi   im currently on a trial version of spotfy which is about to end.  I want to continue using the nus discount.  however for the life of me i cannot work out where I have to...
  • onlyme
  • Casual Listener
  • 371 Views
  • 5 replies
  • 0 likes
  • Other
  • 371 Views
  • 5 replies
  • 0 likes

Appear in search results?

Neither me, nor my friends was able to search for me, and fine me - when they didnt follow me.How come? I really want to appear in the search results, like everyone else.

  • Regular
  • Neither me, nor my friends was able to search for me, and fine me - when they didnt follow me. How come? I really want to appear in the search results, like everyone else.
  • 94 Views
  • 0 replies
  • 0 likes
  • Account
    Other
  • 94 Views
  • 0 replies
  • 0 likes