Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Moderator
76399 Views
28 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
94229 Views
9 replies
2 likes
Hello.I can't login to my account anymore. When I try to recover the password it either says "email sent" or "there was a problem, check our help section".Though sometimes it told me the email was sent, there is nothing in my inbox (neither in the sp...
Hello. I can't login to my account anymore. When I try to recover the password it either says "email sent" or "there was a problem, check our help section". Though sometimes it told me the email wa...
Community Legend
277 Views
1 replies
0 likes
My account is set to USA and I would like to be change it to Canada, as I am no longer in the USA. I am unable to use Spotify now as the 14 days abroad have expired. On my profile page, the country list is greyed out and it does not let me change it....
My account is set to USA and I would like to be change it to Canada, as I am no longer in the USA. I am unable to use Spotify now as the 14 days abroad have expired. On my profile page, the coun...
Newbie
1408 Views
7 replies
0 likes
Spotify has always worked for me before but when paid for premium last week via paypal I went into problem. I am charged but no premium service. They told me solve the problem but problem still exist and no answer to my email yesterday. I would like ...
Spotify has always worked for me before but when paid for premium last week via paypal I went into problem. I am charged but no premium service. They told me solve the problem but problem still exist...
Regular
882 Views
9 replies
0 likes
Went to login to my other premium account and find that my email and password have been changed. I just resubscribed two days ago and now the account I payed for cant be accessed.
Went to login to my other premium account and find that my email and password have been changed. I just resubscribed two days ago and now the account I payed for cant be accessed.
Community Legend
734 Views
1 replies
0 likes
I filled out the contact form stating that I had an billing issue. It sent me an email telling me to come here and find my solution. I don't quite understand how this forum will help me get my money back but this is my case number: 03061238. The orig...
I filled out the contact form stating that I had an billing issue. It sent me an email telling me to come here and find my solution. I don't quite understand how this forum will help me get my money ...
Not applicable
505 Views
2 replies
0 likes
Over the past two days I have been unable to log into my account. I contacted support and was asked if I know someone named Greg konushev. I don't and replied as such. That was the last time I've heard from anyone despite having sent numerous emails....
Over the past two days I have been unable to log into my account. I contacted support and was asked if I know someone named Greg konushev. I don't and replied as such. That was the last time I've hea...
Casual Listener
1104 Views
16 replies
0 likes
I also need help changing my username, it's just numbers and I'm trying to change it but I'm not getting an option to
I also need help changing my username, it's just numbers and I'm trying to change it but I'm not getting an option to
Not applicable
341 Views
2 replies
0 likes
I've subscribed to the spotify perineum and it still says that I haven't, it tells me I'm still on the standard deal and I've tried to sign in and out multiple times and still nothing has changed.
I've subscribed to the spotify perineum and it still says that I haven't, it tells me I'm still on the standard deal and I've tried to sign in and out multiple times and still nothing has changed.
Community Legend
255 Views
1 replies
0 likes
I have registered to Spotify Premium using my Facebook Account in Germany.Now I want to use my Spotify on several IOS devices without logging into Facebook first.Same on PC.I just want to user a userneme/E-Mail and a password. How can I change from a...
I have registered to Spotify Premium using my Facebook Account in Germany. Now I want to use my Spotify on several IOS devices without logging into Facebook first. Same on PC. I just want to user ...
Community Legend
251 Views
1 replies
0 likes
I've been paying for premium steadily for over a year, but when premium was tried about 8 months i wasn't able to get play it. At the time I thought I'd just put in my wrong information. I've come to find out that premium hasn't been working all this...
I've been paying for premium steadily for over a year, but when premium was tried about 8 months i wasn't able to get play it. At the time I thought I'd just put in my wrong information. I've come to...
Community Legend
235 Views
1 replies
0 likes
I can't access my premium account. I've reset my password etc a few times and still can't get in. I set up a new account which is non premium but I want to upgrade to premium but then I'll be paying twice. How do I metge my accounts? I want all my pl...
I can't access my premium account. I've reset my password etc a few times and still can't get in. I set up a new account which is non premium but I want to upgrade to premium but then I'll be paying ...
Community Legend
274 Views
1 replies
0 likes
I thought there was meant to be a 30 day free trial with premium? I only signed up a few dyas ago but I have been charged, have I done something wrong?
I thought there was meant to be a 30 day free trial with premium? I only signed up a few dyas ago but I have been charged, have I done something wrong?
Newbie
960 Views
3 replies
0 likes
First off, Ive already went under Help, and read the section on how to disconnect your Facebook from your Spotify. That hasn't worked for me. My premium Spotify is linked to my friend's facebook and my facebook is linked to my friend's Spotify. I don...
First off, Ive already went under Help, and read the section on how to disconnect your Facebook from your Spotify. That hasn't worked for me. My premium Spotify is linked to my frien...
Newbie
2379 Views
9 replies
0 likes
Can I delete my account please,Thank you
Can I delete my account please, Thank you 🙂
Spotify Star
676 Views
6 replies
0 likes
Well. I bought my premium account via an internet market (mercadolibre.com) I'm from Argentina and my account is from Usa and I tried to change but I can't and Spotify don't see my ip. How I can change my account without my ip
Well. I bought my premium account via an internet market (mercadolibre.com) I'm from Argentina and my account is from Usa and I tried to change but I can't and Spotify don't see my ip. How I can chan...
Community Legend
246 Views
1 replies
0 likes
Hi, My current (working) premium account got hacked at some point and i noticed the email address was changed and there was a random user playing music on my account. Long story short it appears to have happened again and i now can't change my detail...
Hi, My current (working) premium account got hacked at some point and i noticed the email address was changed and there was a random user playing music on my account. ...
Community Legend
347 Views
1 replies
0 likes
Hi could you log me off of all devices please. Using mobile and can't do it on mobile right?
Hi could you log me off of all devices please. Using mobile and can't do it on mobile right?
Community Legend
677 Views
1 replies
0 likes
I just noticed the 3 months of premium for 99c trial offer. Is there any idea how long that will be available? Also, I am a US resident, but will be traveling (in Mexico) for the upcoming summer. Would premium (downloaded playlists) be available on m...
I just noticed the 3 months of premium for 99c trial offer. Is there any idea how long that will be available? Also, I am a US resident, but will be traveling (in Mexico) for the upcoming...
Community Legend
381 Views
3 replies
0 likes
Hi,i was using Spotify for 2 Months with student discount until it gets Free without i've done anything.Now i try to upgrade it again but it only says: "This Type of change is not supported".The Support is not responding for two weeks. Could you help...
Hi, i was using Spotify for 2 Months with student discount until it gets Free without i've done anything. Now i try to upgrade it again but it only says: "This Type of change is not supported". Th...
Regular
831 Views
9 replies
0 likes
Hi my free 6 months subscription that I got with phone from Vodafone has ended, I still wish to subscribe to spotify premium account but don't wish to have charges place on phone bill.I would just like to pay with PayPal or Visa. If I click on the go...
Hi my free 6 months subscription that I got with phone from Vodafone has ended, I still wish to subscribe to spotify premium account but don't wish to have charges place on phone bill.I would just li...
Community Legend
247 Views
1 replies
0 likes
