Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Moderator
76657 Views
28 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
94760 Views
9 replies
2 likes
So what's just happened is I went to sign up to spotify premium using the discount student service as it lets you have it for £4.99, and yes I am a student. When I got to the end, it said I had to fill out a code. Whatever the code was, I know I don'...
So what's just happened is I went to sign up to spotify premium using the discount student service as it lets you have it for £4.99, and yes I am a student. When I got to the end, it said I had to fi...
Community Legend
403 Views
3 replies
0 likes
I cannot upgrade to a paid account. When i click on Upgrade, the website gives me the following message: "Er is op dit moment helaas geen ondersteuning mogelijk om deze wijziging in je abonnement te kunnen doorvoeren. Neem contact op met onze klanten...
I cannot upgrade to a paid account. When i click on Upgrade, the website gives me the following message: "Er is op dit moment helaas geen ondersteuning mogelijk om deze wijziging in je abonn...
Community Legend
256 Views
1 replies
0 likes
Had an old Spotofy account linked to my Facebook. I now have a new premium account that I would like to link to my Facebook but when I try to connect to Face book I get this error. The facebook account you have tried to connect to is already linked t...
Had an old Spotofy account linked to my Facebook. I now have a new premium account that I would like to link to my Facebook but when I try to connect to Face book I get this error. The facebook accou...
Community Legend
231 Views
1 replies
0 likes
Someone has created a Spotify account with my e-mail address. How can I close the account?
Someone has created a Spotify account with my e-mail address. How can I close the account?
Community Legend
316 Views
1 replies
0 likes
Hi, I am atttempting to change my password, but when Spotify says it has sent me an email, I am not receiving it. And it is not going to the junk folder. Thanks Paul
Hi, I am atttempting to change my password, but when Spotify says it has sent me an email, I am not receiving it. And it is not going to the junk folder. Thanks Paul
Spotify
300 Views
2 replies
0 likes
Hello I recently done a free 2 month premium subscription on playstation but when I log in on my phone/iPad im still on free subscription?I've linked the phone ipad with the playstation so I can control it and everything....but still says to upgrade?...
Hello I recently done a free 2 month premium subscription on playstation but when I log in on my phone/iPad im still on free subscription? I've linked the phone ipad with the playstation so I can co...
Spotify
273 Views
2 replies
0 likes
Hi guys,After the latest update, none of my playlists now load? Im running premium and have been for years without any problems at all and all of sudden none of my playlists load up? have got many of them with thousands of songs and really dont want ...
Hi guys, After the latest update, none of my playlists now load? Im running premium and have been for years without any problems at all and all of sudden none of my playlists load up? have got many ...
Casual Listener
517 Views
6 replies
0 likes
I need help!! Someone else is using my account and my spotify account is connected to someone elses Facebook or something, its not my name or account picture, It's a great annoyance and would appreciate assistance!
I need help!! Someone else is using my account and my spotify account is connected to someone elses Facebook or something, its not my name or account picture, It's a great annoyance and would appreci...
Spotify Star
304 Views
1 replies
0 likes
I was a paid premium user with us credit card for several months . A friend gave me a few gift cards from mexico spotify. For the last few months i have been able to change the country from Mexico to United states when it reverts each month.Starting ...
I was a paid premium user with us credit card for several months . A friend gave me a few gift cards from mexico spotify. For the last few months i have been able to change the country from Mexico to...
Spotify Star
460 Views
3 replies
0 likes
So I just signed up for the 3 months for $0.99 and I went to check my account and it said I would be charged $9.99 starting on June 4th, 2015 (3 hours from now) even though I shouldn't be charged until September 3rd? I canceled it once I saw it was g...
So I just signed up for the 3 months for $0.99 and I went to check my account and it said I would be charged $9.99 starting on June 4th, 2015 (3 hours from now) even though I shouldn't be charged unt...
Spotify Star
340 Views
2 replies
0 likes
I have the playlist "Safe For Work By Costa" ok? I have only nice and today hits and not so hit. We listen this at awork all the time.One song in the list is "Jealous - by Nick Jonas" I know that there is a clean and a not so clean version. we listen...
I have the playlist "Safe For Work By Costa" ok? I have only nice and today hits and not so hit. We listen this at awork all the time. One song in the list is "Jealous - by Nick Jonas" I know that t...
Spotify Star
582 Views
1 replies
0 likes
Hello, For some reason my spotify won't allow me to change my country to USA. I've tried to edit my profile but it shows nothing past my birthday. Can someone please help me? Thanks!
Hello, For some reason my spotify won't allow me to change my country to USA. I've tried to edit my profile but it shows nothing past my birthday. Can someone please help me? Thanks!
Spotify Star
262 Views
1 replies
0 likes
Going to Canada for a couple of weeks & I'm wondering if Spotify will work OK while over there? - I'm using a UK paid account - Thanks
Going to Canada for a couple of weeks & I'm wondering if Spotify will work OK while over there? - I'm using a UK paid account - Thanks
Roadie
1654 Views
2 replies
0 likes
Hi i currently having problems logging into my account i have send an email to spotify they have send me here. When i try to log into the client it says my password or username is wrong, well im 9000% sure im using the right pw and username typo's is...
Hi i currently having problems logging into my account i have send an email to spotify they have send me here. When i try to log into the client it says my password or username is wrong, well im 9000...
Spotify Star
761 Views
7 replies
1 likes
BAsically what the subject says. I got one of those GIVE ME GOVERNMENT ID messages and i refuse to, so i cannot log into FB or spotify to delete. Additionally, i had to get this fancy new account just to post in this community. Can i get some help pr...
BAsically what the subject says. I got one of those GIVE ME GOVERNMENT ID messages and i refuse to, so i cannot log into FB or spotify to delete. Additionally, i had to get this fancy new account jus...
Regular
379 Views
3 replies
0 likes
Hello Spotify Community,Looks like my 1 year ran out of student discount.I wanted to contact support but your web server nginx says error 502 bad gateway.Plesae fix!
Hello Spotify Community, Looks like my 1 year ran out of student discount. I wanted to contact support but your web server nginx says error 502 bad gateway. Plesae fix!
Casual Listener
307 Views
3 replies
0 likes
Hi everyone,I subscribed yesterday my premium account on my ps4, but I am still free in all the platform. I received the receipt of my purchase so I am sure I paid for it. Tried to log out and in again, tried to uninstall and reinstall again but noth...
Hi everyone, I subscribed yesterday my premium account on my ps4, but I am still free in all the platform. I received the receipt of my purchase so I am sure I paid for it. Tried to log out an...
Spotify Star
616 Views
7 replies
0 likes
I got a free premium account when I got a new contract with Vodafone but went on tonight and been put on a free account so can't play my playlist and other stuff online ..... Anyone help ASAP
I got a free premium account when I got a new contract with Vodafone but went on tonight and been put on a free account so can't play my playlist and other stuff online ..... Anyone help ASAP
Spotify Star
618 Views
11 replies
0 likes
I upgraded to premium and it charged me on my checking accout but does not show on my app that i have premium!
I upgraded to premium and it charged me on my checking accout but does not show on my app that i have premium!
Community Legend
192 Views
1 replies
0 likes
i currently have spotify for free. But i tried upgrading to premium as student and it asked me for my card information and it double charged me and i do not have the premium installed. what can you do to help?
i currently have spotify for free. But i tried upgrading to premium as student and it asked me for my card information and it double charged me and i do not have the premium installed. what can you d...
Community Legend
214 Views
1 replies
0 likes
